• T

    People Experience Business Partner  

    - Mandaluyong

    People Experience Business Partner
    Location: Mandaluyong Shift: Mon-Fri, 9PM-6AM PH Time Arrangement: Onsite, Full Time Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.
    Primary ObjectiveThe People Experience Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in specific business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the objectives of the organization. The HRBP consults with the client base to provide solutions and systems that ensure teams and individuals perform optimally.
    Key Responsibilities:+ Ability to quickly build rapport and stakeholder relationships + Proactively approach HR issues and provide quality practical solutions and advice + Manage HR case load, ER and IR case management to completion + HRBP project skills and roll out global initiatives + Handle regulatory and HR governance queries, reports DOLE/DOH + Conduct culture work, surveys and projects + High quality generalist advice ie. recruitment, training, coaching and OD + HR admin duties as required + Background in Labor Relations and Discipline Management + Support both PX and CX as needed
    Qualifications / Skills:6 years experience - Essential+ At least 6 years of experienced in Strategic business partnering + You can clearly demonstrate HR consulting, OD and HRBP skills + You have worked in a team environment using multiple technologies to achieve organizational goals+ You have exceptional communication and interpersonal skills + You are self-motivated with a professional approach + You learn fast, work fast, and thrive in an agile work environment+ You like to achieve goals, have fun, grow your knowledge, and add value + Proficient in Excel is not required but preferred

  • J

    Senior Finance Accountant  

    - Mandaluyong

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.
    We are looking for a Senior Finance Accountant to join our finance team. In this role, you will report directly to the Finance Team Lead and be responsible for ensuring the accuracy and compliance of our financial operations. You will manage critical functions ranging from statutory reporting for government institutions (BIR, SEC, BOI) to overseeing the Procure-to-Pay (PTP) cycle. The ideal candidate is a detail-oriented professional with deep expertise in local tax compliance, general accounting, and ERP systems (SAP FICO/D365), who thrives in a collaborative environment and is committed to upholding the highest standards of integrity and regulatory adherence.
    Key Responsibilities:Preparation of statutory reports for BIR and other government institutions (e.g. preparation of BIR returns, ITR, BOI and SEC requirements);Preparation of account schedules reconciliation monthly (as preparation for annual audits).Support month-end and year-end process and assist in the preparation of monthly and annual Financial Statements.Monitor compliance with regulations and internal policies, and collaboration with auditors or other regulatory bodies.Draft and update Procure to Pay policies and procedures.Handle all vendor-related queries and manage vendor disputes; andProcess vendor invoices and payments by requesting disbursements and verifying documentation.Support special projects and other duties as assigned by the team leader.
    Key Qualifications:Bachelor's Degree in Finance or Accounting related course,With at least 5 years of experience/exposure in Local Compliances (BIR, SEC, BOI), PTP and General Accounting.Has knowledge and experience in account reconciliation and analysisAdvance knowledge in Taxation rules (VAT, withholding tax, ITR.)Has work knowledge in an ERP, preferably SAP FICO and D365With a high sense of integrity and confidentialityKeen to every detailHas good interpersonal, verbal, and written communication skills in English.A team player.Amenable to render extended work hours as necessary
    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.
    We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.
    Come and explore with us!

  • T

    Global Compliance Manager  

    - Mandaluyong

    Provide expert guidance on applicable privacy laws and regulatory compliance requirements, and advise stakeholders on emerging trends and evolving legal obligations.Draft, review, and oversee the issuance and distribution of privacy policies and related documentation.Monitor personal data processing activities across subsidiaries to ensure ongoing compliance.Implement and maintain comprehensive privacy and compliance programs effectively.Lead Data Protection Impact Assessments (DPIAs) and recommend practical risk mitigation strategies.Manage cross-jurisdictional data transfers and conduct Transfer Impact Assessments (TIAs).Review and approve contracts and related documentation to ensure alignment with privacy and compliance requirements.Support and respond to privacy and compliance audits.Stay informed of developments in the threat landscape and assess how emerging technologies may impact privacy and compliance risks.Collaborate with management, risk owners, and key stakeholders to ensure risks and internal controls are accurately documented, regularly reviewed, and kept up to date.
    Required Skills:Education and Specific Training Law DegreePrivacy Background or Specialization

    Work Experience6 to 10 years of proven experience managing privacy and compliance programs for larger corporations.Special Certifications (Not required)Certification(s) from an accredited programs for privacy and compliance (e.g. IAPP, etc.)

    Technical Skills:Knowledge of U.S. and Canadian privacy laws.Expertise in privacy program governance framework.Familiarity with cybersecurity, IT and AI principles.
    Technical Requirements:
    Demonstrated ability to build and maintain enterprise-wide data. inventories and data flow maps.Proven ability to operationalize DSAR workflows.Ability to conduct internal privacy audits and support external regulatory audits.
    Minimum Skills:Fluent English.Experience working within large, complex, multi-jurisdictional organizations.Ability to manage cross-functional teams and influence without direct authority.Adept at building productive partnerships across diverse teams and organizational hierarchies."

  • C

    Server Engineer (Windows / Linux)  

    - Mandaluyong

    We’re looking for a Server Engineer to support and maintain Windows and Linux server environments, ensuring stability, security, and smooth day‑to‑day operations.
    This is a hands‑on IT operations role ideal for engineers who enjoy troubleshooting, system support, and continuous improvement.
    What We’re Looking ForBachelor’s degree in IT, Computer Science, or a related field3–5 years experience in IT operations, server support, or infrastructure rolesHands‑on experience with Windows Server and/or Linux environmentsExperience in server monitoring, troubleshooting, and system supportBasic scripting or automation exposure (PowerShell, Bash, or similar)Good problem‑solving and troubleshooting skillsGood English communication skills (written and verbal)Nice to have: MCSE or related certification, security/BCP exposure, or experience supporting global teams
    What You’ll DoSupport and maintain Windows and Linux servers in day‑to‑day operationsMonitor server performance, availability, and system healthTroubleshoot server and infrastructure issues and perform root cause analysisPerform routine server maintenance, patching, and upgradesAssist with server provisioning, configuration, and system integrationsSupport basic automation and scripting to improve operational efficiencyAssist with security monitoring, log review, and vulnerability remediationSupport incident handling, documentation, and post‑incident reviewsAssist with BCP / DR activities, testing, and improvement initiativesCreate and maintain technical documentation, runbooks, and knowledge base articles

  • E

    Commercial Pricing Manager (Telco)  

    - Mandaluyong

    Maximize Telco Revenue Using ARPU, Churn, and Pricing Insights
    Lead commercial pricing and revenue analytics initiatives within a consumer telecommunications environment. As a Commercial Pricing Manager, you will analyze customer revenue performance, monitor ARPU, churn curves, plan mix, and VAS attachment, and identify opportunities to improve revenue, retention, and margin. This role is designed for professionals with hands-on experience in telco or large-scale subscription businesses, not general CRM, operations, or sales roles. Emapta connects you to global commercial strategy work within a high-performance, data-driven environment.
    Job Overview
    Employment type: Full-timeShift: Day Shift, Monday to Friday; 5:30 AM-2:30 PM or 6:30 AM-3:30 PM, Weekends OffWork setup: Hybrid - Megatower, OrtigasSalary: PHP 80,000 - PHP 120,000
    Exciting Perks Await!
    Competitive salary packageHybrid work arrangementHMO coverage with free dependent upon regularizationPrime office location in Ortigas (easy access to MRT stations, restaurants, and banks)Day shift scheduleFixed weekends offSalary Advance Program through our banking partner (eligibility subject to bank assessment; available after 6 months tenure)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to office gyms (Ortigas and Makati)Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves (including 5 credits convertible to cash)Fun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environment
    The Qualifications We Seek
    Minimum 2+ years of experience in commercial analytics, pricing, or revenue management within consumer telecommunications or subscription-based businesses (MUST HAVE)Proven hands-on experience working with telco metrics such as ARPU, churn curves, plan mix, and VAS attachment (non-negotiable)Demonstrated impact on revenue optimization, customer retention, and margin improvementStrong experience working with large customer datasets and translating insights into commercial and pricing decisionsExperience in pricing strategy, customer lifecycle value management (CVM), or revenue optimization within telco or subscription environmentsStrong stakeholder management and communication skills within commercial, product, or pricing teamsHighly analytical with a strong problem-solving mindset and attention to detail
    Your Daily Tasks
    Revenue Analytics & Commercial Performance (Core Focus)
    Analyze ARPU, churn curves, plan mix, VAS attachment, and customer revenue trendsIdentify opportunities to improve revenue, retention, and margin performanceEvaluate performance of pricing, plans, and commercial initiatives using large customer datasets
    Pricing Strategy & Optimization
    Support development and optimization of pricing strategies and product positioningAssess pricing effectiveness and recommend adjustments based on customer behavior and market trendsModel revenue impact of pricing changes, promotions, and plan structures
    Customer Base & Lifecycle Analytics
    Analyze customer lifecycle performance across acquisition, retention, upsell, and churnSegment customer base to identify high-value opportunities and revenue risksMonitor churn drivers and recommend targeted interventions
    Data Analysis & Insights Delivery
    Work with large-scale telco datasets to generate actionable commercial insightsDevelop dashboards and reports tracking key commercial KPIsTranslate complex data into clear recommendations for stakeholders
    Cross-Functional Commercial Collaboration
    Partner with product, marketing, and commercial teams to align pricing and revenue strategiesSupport campaign planning with data-driven targeting and performance evaluation (not execution)Provide insights to influence business decisions and commercial outcomes
    About the Client
    Our client operates within the telecommunications industry, delivering high-speed broadband solutions across Australia. Known for its customer-first mindset and data-driven growth strategies, the organization continuously evolves its lifecycle management and commercial models. Joining the team means influencing revenue performance, shaping customer engagement at scale, and gaining exposure to international telecom markets within a performance-driven environment.
    Welcome to Emapta Philippines!
    Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
    Apply now and be part of the #EmaptaEra!

  • V

    JOB REQUIREMENTS:Bachelor’s degree in any 4-year business course, preferably MarketingFresh graduates may apply for the position.Applicants with experience in a similar position (for an FMCG company) is an advantage
    COMPETENCIES & SKILLS:Effective written and verbal communication skillsA high level of attention to detailAbility to work effectively within a team and independentlyExcellent interpersonal, communication and presentation skillsCompetency in Microsoft applications including Word, Excel, and OutlookGood organization skillsRelated internship experience is an advantage
    DUTIES & RESPONSIBILITIES:Assist in the coordination and implementation of activities of the assigned brand/sProvide inputs, monitor progress and coordinate development and production of communication and promotion materials for the assigned brand/sMonitor and prepare reportsHandle preparations, implementation and monitoring of simple promo programsAssist in the preparation of brand plans and A&P budgetsUnderstanding company product and brandGeneral office dutiesCreating and interpreting variety of reports

  • S

    Global Mobility Leader  

    - Mandaluyong

    Reporting into the Global Head of Total Rewards, this role leads the design and delivery of the Group’s global mobility framework, ensuring policy coherence, operational excellence, and effective management of international assignments and mobility-related tax matters.
    Key ResponsibilitiesDesign and maintain global mobility policies across assignment types and geographiesDrive operational excellence across mobility processes, vendors, and governanceProvide oversight of global tax matters, including expatriate tax, compliance, and cost managementPartner with Tax, Finance, Payroll, and HR to manage mobility risk and deliveryLead process optimization, standardization, and automation initiativesSupport complex international travel, relocation, and senior mobility case
    Key Requirements8–10 years of experience in global mobility and international taxStrong understanding of global mobility tax and compliance frameworksExperience across broader Total Rewards is a strong advantageProven track record in process optimization and operational deliveryComfortable operating in a global, matrixed environment
    At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

  • T

    Project Management Manager  

    - Mandaluyong

    About the role
    The Project Manager is directly responsible for the initiation, planning, execution, and monitoring & controlling of projects. The Project Manager will work with and act as a liaison between functional groups to deliver projects on time, within budget, and according to specifications. This position requires very minimal supervision from senior management and is expected to perform well while working independently and leading a team. They will have the responsibility of providing support across different divisions as required by the needs of the business. Additional duties may include supporting the PMO Director in completing initiatives both internal and external.
    Job responsibilities Project Management: Lead and manage multiple projects simultaneously, ensuring that all projects are delivered on time, within scope, and within budget.Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction.Resource Management: Allocate and manage resources effectively to ensure project milestones are met. This includes coordinating with internal teams and external vendors.Process Improvement: Continuously evaluate and improve implementation processes to enhance efficiency and effectiveness.Risk and Issues Management: Identify potential risks and active issues. Develop mitigation strategies or solutions to problems with the project team to ensure successful project outcomes.Change Management: Develop and implement change management strategies and plans with the project team that maximize adoption and minimize resistance.Documentation: Maintain comprehensive project documentation, including project plans, status reports, and other project artefacts
    Requirements / Key CompetenciesExceptional communication skills, both written and verbalAbility to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationships.Ability to influence others and move toward a common vision or goal.Flexible and adaptable; able to work in ambiguous situations.Resilient and tenacious with a propensity to persevere.Organized with a natural inclination for planning strategy and tactics.Problem solving and root cause identification skills.Able to work effectively at all levels in an organization.Must be a team player and able to work collaboratively with and through others.Willingness to support and enforce policies and procedures pertaining to the change management process, as well as the ability to educate others on this process.Process- and detail-oriented

  • N

    Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
    About The OpportunityThe Junior Officer II, Customer Service Operations is responsible for delivering high-qualitycustomer support to our client’s global users across a multi-currency digital asset exchange and derivatives platform. This position involves managing customer inquiries and issues through a variety of online communication channels.
    Key responsibilities include handling sensitive financial and account-related information with utmost confidentiality and precision. The role requires providing dedicated, high-quality support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems, ensuring a seamless and professional customer service experience.
    The Jr. Officer II, Customer Service Operations, may be assigned to market-specific supportchannels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific regions.
    ResponsibilitiesAssist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS HeadBuild up FAQ, SOP, KB, and Confluence for any new coming features and updates as requiredPerform other tasks and duties to be assigned by Supervisor
    RequirementsProficient in verbal and written English language (and/or any market-based languageproficiency requirement)Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)Capacity for independent thinking, i.e. for finding ways to "new problems or improving our service" on your own and share it with team membersMinimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.Working Knowledge on eCommerce or digital retail industryWilling to work a rotational schedule, including weekends and holidaysWilling to work at the office/business site in Manila
    Nice To HavesProficient in using Customer Service CRM and Live Chat PlatformExperience or knowledge in crypto or digital trading is an advantage
    Perks & BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employeesAnd many more! Apply and let us tell you more!

  • D

    Is this your next challenge in Incident and Problem?
    The Incident/Problem owns and champions the Incident & Problem Management process that will be used across DFIT service operations and serve as a prescribed best practice framework for Country IT and DFIT COE groups to adapt. Furthermore, the manager is responsible for overseeing the governance and driving the cadence of activities, involving the corresponding DFIT COE team in the process of effective Incident & Problem Management.
    The role is accountable for ensuring that the Service Operations meet the Customer business needs and according to agreed-upon Service Levels. He or she must also drive Continuous Service Improvement through periodic joint reviews and leading strategic initiatives that will enhance the Service Portfolio, Customer Experience, and at times, even the IT Solution itself.
    The challenge is to:
    Incident/Problem:
    Leads the postmortem discussion after resolution to identify root cause and areas for process improvement.Owns the process and the supporting documentation for the Incident and Problem Management processAccountable for setting policies and providing leadership and direction for the development, design, and integration of the process as it applies to other applicable frameworks and related ITSM processes being used within DFI Retail Group.Organizes problem review meeting with relevant teams and/or Business Unit representativesConduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvementProvide monitoring and reporting against the defined SLAs, KPIs and service improvement plan itemsUnderstand the ITSM tool’s capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfiedRegularly conduct process reviews, revisions and re-approvals, including the communication of process updatesConduct process onboarding trainings and refreshers
    Service Management:
    Work effectively across the business, IT and DFSC Teams to ensure speedy resolution to service issues, and strong improvement plans in placeEnsure that effective service introduction takes place on new projects such that a clear service model is agreed upon, within the design phase of projects, and is properly budgeted or allocated from a headcount standpoint.Oversee the implementation of technical enterprise system projects, migrations and roll-out.Reviews standards and operating procedure.Introduces improvement and enhancement of current operation and practices.Communicate and facilitate key design decisions with Business and IT stakeholders.Build strong relationships with the Country IT & Business and Group IT key stakeholders. Maintain an effective cadence of Service Portfolio reviews where KPIs are evaluated and other internal performance indicators such as resource utilization.
    Do you have experience as a Asst. Service Manager?
    Graduate of any IT related courseAt least 9 years of relevant working experience.With at least 5 years of total technical leadership experienceMinimum of 3 years of solid Service and Project Management experience requiredITIL V3 certification preferredMust have very strong verbal and written English communication skills and extremely flexible and adaptive analytical skills that can deep-dive to low level issues or maintain communications and presentation content (as an example) at a high level depending on the audience and the meeting contextComfortable interacting and engaging with Senior Management, Directors, and C-Level counterparts in the Customer and Shared Service organizationsProficient in any of the widely used ITSM PlatformsStrong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processesWorking knowledge of Enterprise Application landscape and architecture (preferably, with Retail exposure)
    Role Specific Technical Competencies:
    Proficient in creating presentations using MS PPT, along with other related applications.Proficient in Microsoft Excel and other related software for Executive Reports and Charts
    If you have the right skills and experience, this is an opportunity to build your career with Pan Asia’s leading retailer.DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
    To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

  • B

    Assistant Recovery Officer  

    - Mandaluyong

    Job Summary
    The External Service Provider (ESP) Coordinator will be responsible in assisting Recovery Officer for managing portfolio of non-performing loan accounts through effective coordination and management of accounts endorsed to external service provider from filing of Extrajudicial Foreclosure up to booking of accounts to ROPA.

    Key Responsibilities
    Assists Recovery Officer in monitoring of accounts from filing of Extra Judicial Foreclosure, attendance of auction, securing of Certificate of Sale from courts and annotations of Certificate of SalePrepares ROPA booking advice memo including its attachments and endorses the same to Specialized Accounting. Provides copy to Asset Management Group (AMG)Assists Recovery Officer in collation of necessary requirements to proceed dacionEnsures timely updating of accounts in ICS (Indus Collection System)Ensures timely reply on email and telephone queries both for internal and external clientsPrepares and submits requests for payment (RFP) for publication fee

    Qualifications
    Bachelor's degree in Business, Finance or relevant coursesAt least two (2) years of collections and foreclosure experience in banking or financial institutionWilling to work onsite in Ortigas

  • M

    Anti-Fraud Associate  

    - Mandaluyong

    CORE PROFILE
    The Senior Fraud Associate plays a key role in supporting the 24/7 Fraud Center operations by leading complex case handling, mentoring junior fraud associates, and ensuring compliance with the Anti-Financial Account Scamming Act (AFASA). The role involves proactive fraud detection, high-risk case investigation, and coordination with internal teams and external authorities to protect customers and the fintech ecosystem from scams and fraudulent activities.
    NATURE OF WORK
    KEY RESPONSIBILITIES:Handle 24/7 telephony anti-fraud detection and control services, customer calls and reports regarding suspected fraud, scam attempts, or unauthorized transactions.Coordinates with other financial institutions on money trailing as mandated by the regulations on the processs of coordinated verification.Lead the investigation and resolution of complex or escalated fraud cases, ensuring accuracy and timeliness in line with AFASA requirements.Perform detailed transaction and behavioral analysis to identify fraud patterns and prevent recurrence.Guide and mentor junior fraud associates on fraud handling, customer communication, and case escalation procedures.Respond to customer and system-generated alerts, ensuring appropriate account actions such as blocking or freezing are performed immediately when warranted.Coordinate with Investigations team on cases, when neededProvide recommendations to enhance fraud detection systems and operational processes.Assist in preparing internal reports and summaries on fraud trends, emerging typologies, and operational performance metrics.Participate in internal audits and ensure adherence to AFASA, AML, and internal fraud management standards.Act as Officer-In-Charge (OIC) during shifts when the Fraud Operations Supervisor is unavailable.
    DISPLAYED SKILL MASTERY
    CORE COMPETENCIESAdvanced Fraud Risk AwarenessAnalytical & Investigative ThinkingLeadership & CoachingDecision-Making Under PressureCompliance & Regulatory AdherenceCross-Functional CollaborationCustomer Empathy & Communication
    REQUIRED QUALIFICATIONS
    QUALIFICATIONS:Bachelor’s degree in business, Finance, Criminology, Information Security, or related field.At least 2 years of experience in call center related to fraud operations, customer protection, or financial crime investigations within a fintech, e-wallet, or digital banking environment.Excellent communication skills in both English and Filipino, capable of managing distressed or irate customers professionally.Proven expertise in fraud analysis, case management, and regulatory compliance under AFASA or AMLA frameworks.Strong leadership and coaching skills with the ability to mentor and guide junior staff.Excellent analytical, problem-solving, and decision-making abilities, especially under time-sensitive conditions.Effective communication skills in both English and Filipino, capable of explaining complex issues clearly to customers and internal stakeholders.Proficiency in fraud detection systems, data analysis tools, or case management platforms is a plus.Willingness to work in a 24/7 operational environment with rotating shifts, weekends, and holidays.

  • C

    Network Operations Specialist  

    - Mandaluyong

    About the RoleWe are seeking a Network Specialist to support, maintain, and enhance our enterprise network infrastructure. This role is ideal for a mid-level network professional with strong operational support experience and a solid CCNA foundation, who is ready to grow their exposure to large-scale environments, advanced networking technologies, and project-based work.Engineers with experience in enterprise networks, advanced routing, security integration, automation, and regional support will find this role especially rewarding and impactful.
    Key ResponsibilitiesProvide L2/L3 operational support for LAN, WAN, and wireless networks to ensure stability, performance, and availability.Troubleshoot and resolve network incidents related to routing, switching, VPNs, firewalls, and connectivity issues.Monitor network performance and proactively identify potential issues.Support and implement network changes, upgrades, and enhancements following change management processes.Assist in the deployment and maintenance of enterprise technologies such as BGP, OSPF, VLANs, HA protocols, and WAN connectivity.Collaborate with security, systems, and infrastructure teams to support network security integration.Participate in network projects including site rollouts, migrations, and infrastructure improvements.Maintain accurate network documentation, diagrams, and operational runbooks.Coordinate with vendors and service providers as needed.
    QualificationsRequiredBachelor’s degree in IT, Computer Engineering, or equivalent practical experience.CCNA certification or equivalent hands-on networking experience.3–5 years of experience in network operations, support, or infrastructure roles.Solid understanding of routing, switching, and basic network security concepts.Strong troubleshooting, documentation, and communication skills.
    Preferred / AdvantageousCCNP-level capability (certification is a plus but not required).Experience supporting large-scale or enterprise network environments.Hands-on exposure to advanced routing protocols (BGP, OSPF, EIGRP).Experience with firewalls, VPNs, and security integrations.Exposure to network automation or scripting (e.g., Python, Ansible).Experience providing regional or multi-site network support.Ability to take ownership of network initiatives or small-to-medium projects.
    What We OfferOpportunity to work in a dynamic and evolving enterprise environmentExposure to complex network architectures and regional operationsCareer growth and learning opportunities in advanced networking and automationCollaborative and supportive team culture
    Why JoinIf you’re a network professional who enjoys operational excellence while continuously expanding your technical depth in enterprise networking, this role offers the right balance of stability, complexity, and growth.

  • D

    Jr. Database Administrator  

    - Mandaluyong

    Is this your next challenge as a Database Administrator?The challenge is to:
    Key Responsibilities:• Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.• Provide emergency on-site support and coordination, and on-call support as required.• Resolve and manage complex service requests in adherence with service level agreements.• Review and Assess environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.• Assess and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.• Perform complex ad-hoc requests.• Provide expertise in database software installation and configuration.• Provide expertise in database administration and monitoring.• Provide expertise in tuning to improve efficiency and to maximize the availability of databases and process automation of software environments and the like.• Create scripts for monitoring and to automate administrative tasks.• Provide data protection and enforce security standard procedures.• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.• Assist superiors and other engineers on other tasks and projects as needed
    Do you have experience as a Database Administrator?Key Requirements:• Degree in Information Technology, Computer Science, or other related fields.• Minimum of 2 years' IT experience.• Experience in MS SQL, Oracle, Postgres, NoSQL and MYSQL• Highly experienced in Always On Availability Group, Failover Clustering, Database, Database Backup.• Mirroring, Backup and Restore, Optimizing Performance and T-SQL.• Experience in Azure Cloud, SQLMI and SQL Database• Good Communication and Team skills with the ability to cooperate, present to and participate with peers/team members.• Good problem solving, analytical and critical thinking skills.Nice to Have Skills:• Knowledge in MongoDB, GCP

  • C

    Sever Support Specialist  

    - Mandaluyong

    Our client is looking for a Specialist, Technology Operations – Server to join the Technology team in the Philippines. This role plays a critical part in maintaining, optimizing, and securing IT infrastructure while supporting business‑critical systems and global operations.
    This role will work closely with cross‑functional teams to resolve complex technical issues, drive process improvements, and contribute to infrastructure stability and security.
    What You’ll DoIT Infrastructure Platform ManagementDesign, implement, maintain, and optimize server and infrastructure platforms supporting critical business applicationsMonitor system performance, troubleshoot issues, and recommend optimization and capacity improvementsSupport infrastructure upgrades, deployments, and system integrationsResearch and evaluate new technologies and propose innovative infrastructure solutionsDesign and enhance automation scripts and tools to improve efficiencyCollaborate with procurement teams on technical specifications and budget planningSecurity Assurance Monitor security logs and identify potential risks or vulnerabilitiesSupport threat mitigation, incident response, and root‑cause analysisDocument incidents and recommend preventive and corrective actionsAssist in IT infrastructure business continuity planning (BCP) and drillsSupport audit preparation, compliance activities, and improvement initiatives
    What We’re Looking ForBachelor’s degree in Computer Science, IT, or a related fieldAt least 5 years of IT experience, with 3+ years hands‑on experience in Windows and/or Linux server environmentsStrong knowledge of Windows Server and Linux systemsSolid problem‑solving and analytical skillsProactive mindset with strong ownership and accountabilityProject management and customer‑service orientationGood communication skills in English (written and verbal)MCSE certification is a plus
    Why JoinWork on enterprise‑level infrastructure supporting global operationsOpportunity to lead technical problem‑solving and process improvementsCollaborative environment with strong knowledge‑sharing cultureCareer growth within a technology‑driven organization

  • D

    Security Engineering Manager  

    - Mandaluyong

    Is this your next challenge in Network Security?The challenge is to
    This role will assist the IT organization to implement on enhance network security system from Group requirements and collaborate with 1st line of response team to handle network and cyber security issues. The incumbent will also assist in building necessary capabilities in security governance and technology enablement, collaborate with country IT teams to ensure information risk and security, segregation of duties, compliance and awareness are buried in their day to day business.S/he will play a significant role in rationalizing and prioritizing Enterprise IT security and governance in supporting Dairy Farm business strategy. The role will have direct and immediate impact on an ultimate purpose of building a business trusted information security and to improve & sustain a technology control environment for supporting Dairy Farm group business growth.

    Key Responsibilities:• Provide management oversight to all IT security operation team functions, mainly focused on network security.• Be a Security Matter Expert to handle all aspects of security including but not limited to Network Security, Security Incident response, Security Architecture design, Application Security, offensive and defensive security test• Competent in technical know-how to fix security problems in emergencies, identify root cause of issue and design the solution to prevent recurrence of incidents• Responsible for the day-to-day operational works for associated security request SLAs of IT security operational topics.• Own all IT security project implementation and operations work.• Familiarity with security vulnerabilities, exploits, malware and digital forensics as they relate to Incident Response.• Work with different business unit and extended IT team to overcome various IT security challenge.• Manage the relationship with third-party vendors providing services to support security operation• Assist in vulnerability assessment and system hardening of corporate systems and provide advisory service from a security perspective on new systems
    Do you have experience as a Security Engineering Manager?Basic• Bachelor’s Degree or equivalent experience required with 10 or more years of experience in IT/Cyber Security, Network Security• Experience in working in an Enterprise or Multi-national company• Experience in team management
    Technical• Core competencies with industrial knowledge in the Network Security and Information Security framework (e.g., OWASP Top 10, NIST, ISO 27001 etc.) are essential.• Has technical know-how in network security, Security Operations, Security architecture Design, Application Security, Cloud, Network, and automation infrastructure• Demonstrated experience in advanced security technologies, including IAM/IGA, SIEM, IDS/IPS, CASB, Cloud Security, Vulnerability and Code scanning and Next Generation Firewall etc.• Possesses ready knowledge of security policies, standards and procedures frameworks and their development, implementation and update.• Ability to learn and assimilate information quickly, apply risk/threat/vulnerability control considerations or method which impact multiple dimensions of Business, IT and subsequent downstream decisions.• Professional certifications (e.g. CISSP, CISM, SANS, CEH etc.). is a plus• Technical/Technology Vendor evaluation and management experience.
    If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource ManagementTo find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

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    Credit Analyst  

    - Mandaluyong

    Role OverviewAssess the credit risk of corporate clients and support lending decisions through financial analysis and risk evaluation.
    ResponsibilitiesAnalyze financial statements and cash flow to determine creditworthinessBuild financial models and run scenario analysisPrepare credit memos with clear risk recommendationsMonitor existing accounts for signs of deteriorationReview loan structures, covenants, and exposuresWork with relationship managers and risk teams on approvalsEnsure compliance with internal policies and regulations
    RequirementsDegree in Finance, Accounting, Economics, or similar2–5 years’ experience in credit analysis or corporate bankingStrong financial statement analysis skillsProficient in Excel and financial modelingGood judgment and attention to detail

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    Branch Head - Mandaluyong - Pioneer  

    - Mandaluyong

    The ideal candidate should have a strong ability to generate funds and have at least three years experience in sales and marketing within the banking sector in roles such as Sales Officer, Branch Manager or Branch Relationship Manager/Officer.Mandaluyong - PioneerCheck out the branch: Globe Telecom Plaza Tower I, Pioneer St., Mandaluyong City

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    Shape supplier quality where process capability defines product performance
    Our client is a global leader in rehabilitation, recovery, and sports performance, delivering clinically trusted solutions across more than 100 countries through a network of over 500 partners. They design, develop, and distribute a comprehensive portfolio of over 20,000 products used by healthcare providers to improve patient outcomes. Backed by industry expertise and rigorous product validation, they have built a reputation for reliability, innovation, and scale-continuously advancing how clinicians support recovery, mobility, and performance worldwide.
    About the Role
    As a Regulatory Quality Associate - Supplier, you will play a critical role in protecting the integrity of a global manufacturing network-ensuring every supplier delivers consistent, high-performance outputs for Class I and II medical devices. This is a deeply technical, engineering-led role where your decisions directly impact product quality, compliance, and patient outcomes worldwide. Build a long-term global career with Emapta, where top-tier engineers thrive in high-standard environments designed for the top 1% of talent.
    Role SnapshotEmployment type: Full timeShift: Night shift, Weekends OffWork setup: Hybrid, Megatower, Ortigas
    Benefits
    Day 1 HMO coverage with free dependentCompetitive Salary PackageNight differential pay to maximize your earningsHybrid work arrangementPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Fixed weekends offSalary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Fun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environment
    Qualifications
    Bachelor's degree in Mechanical, Electrical, or Industrial Engineering; Registered Engineer is highly preferred5+ years of experience in a high-complexity manufacturing environment (Automotive/IATF 16949, Aerospace, or Medical Hardware)Deep technical understanding of Plastic Injection Molding, including mold flow, machine programming, and tooling maintenanceCore Tools MasteryHands-on experience in creating and defending PPAP (Level 3)Strong experience in PFMEA and Control PlansMetrologyAbility to interpret technical drawings and GD&TAbility to verify parts using CMM or manual precision instruments
    Key Responsibilities
    Process AuditingConduct deep-dive technical audits of supplier factoriesEvaluate process capability ($C_{pk}$) and line stabilityMolding OversightTroubleshoot quality issues related to molded componentsIdentify mechanical root causes beyond simple human errorPPAP ManagementOwn the Production Part Approval Process for new product launchesEnsure suppliers meet all physical specifications8D LeadershipDrive the 8D and root cause analysis process for hardware failuresEnsure corrective actions include process or tooling changesNPD CollaborationPartner with R&D and Manufacturing teamsEnsure Design for Manufacturability requirements are met by external partnersKPIs - Supplier QualityReduction in $DPMO$Drive continuous reduction in supplier-related defects through process improvementPPAP TimelinessEnsure 100% on-time approval of supplier parts for new product launchesZero "Repeat" NonconformancesEnsure 100% CAPA effectiveness through verified mechanical or process fixes
    Welcome to Emapta Philippines!
    Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
    Apply now and be part of the #EmaptaEra!

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    Administrative Assistant  

    - Mandaluyong

    MINIMUM REQUIREMENTS
    Education: Bachelor’s degree (or equivalent experience) in business administration or similar field.Related Work Experience: Proven experience as an Executive Assistant or in a similar administrative role.Knowledge (knowledgeable in the following): Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.Skills: • Excellent verbal and written communication skills. • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. • Discretion and confidentiality in handling sensitive information. • Ability to work independently and collaboratively in a fast-paced environment. • Attention to detail and problem-solving skills.
    DUTIES AND RESPONSIBILITIES:
    • Responsible for promptly coordinating and reporting to the Chief of Staff on whereabouts, work schedules, daily attendance, and accomplishments. All schedule changes and work-related concerns must be promptly communicated to and approved by the Chief of Staff, ensuring accountability and alignment with organizational priorities. • Assists and provides inputs on the professional and personal scheduling for BOD at interest, including calendar, communication platforms (e/mails, phone calls, and other forms of messages), discussion and meeting agenda, reminders, and other company logistics. • Coordinates 2-way (top-bottom and bottom-up) the content and flow of information among members of the Board and fellow members of the Executive Office. • Arranges, manages senior executives’ travel logistics and activities, including itineraries, flights/ transfers, accommodations, and meals • Provides administrative and office support, such as managing and coordinating the BOD's calendar, and scheduling appointments, meetings, and events. • Organizes and coordinates meetings, including preparing agendas, materials, and meeting minutes. • Maintains professionalism and strict confidentiality with all materials. • Organizes team communications and plans events, both internal and off-site. • Takes part in Executive Office-led projects and performs job-related activities that may be assigned • Engages in continuous learning, professional networking, and self-development initiatives to enhance skills in executive support, leadership, and strategic competencies aligned with organizational needs.

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