Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About the OpportunityThe Customer Service Assistant Shift Lead supports the Team Lead /Sr. CustomerService Officer and/or CS Head in managing the daily activities of the Customer Service team toensure smooth operations, consistent service quality, and achievement of performance targets.This role serves as a bridge between agents and management, providing guidance, handlingescalations, and stepping in as acting Team Lead when necessary.
Responsibilities：Assist the Team Lead / Sr. Customer Service Officer in supervising and motivating the Customer Service Operations agents to meet service level agreements (SLAs) and key performance indicators (KPIs)Provide real-time support to agents, including answering queries, handling escalations, andoffering coaching during live chats and ticketsMonitor agent performance and adherence to quality and compliance standardsHelp onboard and train new team members after TQAs turnover to ÇS Ops / Productionenvironment; support skills development through mentoring and feedbackAssist in scheduling, task assignment, and workload balancing to ensure consistentcoverageParticipate in team meetings, performance reviews, and calibration sessionsPrepare basic reports on team productivity, customer feedback, and areas for improvementFoster a positive and collaborative work environment, promoting teamwork and engagementAct as Team Lead in their absencePerform additional duties and tasks as assigned by the Supervisor
Requirement：At least 1–2 years of experience in a call center environmentStrong communication, interpersonal, and problem-solving skillsAbility to guide and motivate peers while maintaining professionalism and objectivityFamiliarity with call center tools, CRM systems, and basic reportingA proactive attitude, with the ability to multitask and work under pressure
Nice to Haves：Has Fintech/ Web 3 knowledgeHas identity verification (KYC/KYB) experienceSelf-motivated but is a team player and can work under pressure
Perks & BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!
Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About The OpportunityThe Junior Officer II, Customer Service Operations is responsible for delivering high-qualitycustomer support to our client’s global users across a multi-currency digital asset exchange and derivatives platform. This position involves managing customer inquiries and issues through a variety of online communication channels.
Key responsibilities include handling sensitive financial and account-related information with utmost confidentiality and precision. The role requires providing dedicated, high-quality support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems, ensuring a seamless and professional customer service experience.
The Jr. Officer II, Customer Service Operations, may be assigned to market-specific supportchannels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific regions.
ResponsibilitiesAssist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS HeadBuild up FAQ, SOP, KB, and Confluence for any new coming features and updates as requiredPerform other tasks and duties to be assigned by Supervisor
RequirementsProficient in verbal and written English language (and/or any market-based languageproficiency requirement)Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)Capacity for independent thinking, i.e. for finding ways to "new problems or improving our service" on your own and share it with team membersMinimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.Working Knowledge on eCommerce or digital retail industryWilling to work a rotational schedule, including weekends and holidaysWilling to work at the office/business site in Manila
Nice To HavesProficient in using Customer Service CRM and Live Chat PlatformExperience or knowledge in crypto or digital trading is an advantage
Perks & BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employeesAnd many more! Apply and let us tell you more!
Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About The OpportunityJoin us on our transformative journey as a dynamic player in the fintech sector. At Nogle, you'll support financial performance visibility, maintain accounts and assets, and assist with tax matters and audits. Ideal candidates have a degree in Accounting, experience with Big 4 audit firms, proficiency in IFRS, and strong Excel skills. You'll thrive in a fast-paced environment, working with global stakeholders, while contributing to system automation and process optimization. Fluency in English and Mandarin is essential.
Duties & Responsibilities:Accounting Support: Play a key role in month-end closing procedures and assist outsourced accountants to prepare comprehensive monthly reporting packages, including reviewing appropriate accruals and provisions and preparing financial analyses. Ensure accounting books and records and workpapers are properly kept and documented. Financial Reporting: Prepare and submit statutory returns, ensuring accuracy and compliance with our financial reporting obligations. Assist in the preparation and filing tax returns, and support research on developments in tax laws and regulations in various jurisdictions.Assist team members with internal and external audits to maintain regulatory compliance.Support Finance Operations: Processing invoices, payments, and collections.Process enhancement: Be proactive with and support the team in implementing system automation, improving the quality of documentation and reporting, and process optimization.
Requirement:Bachelor’s degree or higher in Accounting or a related field.Prior experience in a Big 4 audit firm is highly desirable.Minimum of 1 year of hands-on experience in Accounting/Finance.Proficiency in General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR) operations.Solid understanding of International Financial Reporting Standards (IFRS)Proficiency in Microsoft Excel for data analysis and financial reporting.Strong team player with the ability to work independently.Self-motivated individual with exceptional problem-solving skills.Proven ability to manage multiple tasks, meet stringent deadlines and thrive in a fast-paced environment.Energetic, friendly, and detail-oriented approach to work.Fluency in English and Mandarin is required
Nice To Haves:Experience with ERP software such as Microsoft Dynamics, NetSuiteExperience in the financial services industry is preferred
Perks & Benefits:Competitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employeesAnd many more! Apply and let us tell you more!
