Is this your next challenge in Incident and Problem?
The Incident/Problem owns and champions the Incident & Problem Management process that will be used across DFIT service operations and serve as a prescribed best practice framework for Country IT and DFIT COE groups to adapt. Furthermore, the manager is responsible for overseeing the governance and driving the cadence of activities, involving the corresponding DFIT COE team in the process of effective Incident & Problem Management.
The role is accountable for ensuring that the Service Operations meet the Customer business needs and according to agreed-upon Service Levels. He or she must also drive Continuous Service Improvement through periodic joint reviews and leading strategic initiatives that will enhance the Service Portfolio, Customer Experience, and at times, even the IT Solution itself.
The challenge is to:
Incident/Problem:
Leads the postmortem discussion after resolution to identify root cause and areas for process improvement.Owns the process and the supporting documentation for the Incident and Problem Management processAccountable for setting policies and providing leadership and direction for the development, design, and integration of the process as it applies to other applicable frameworks and related ITSM processes being used within DFI Retail Group.Organizes problem review meeting with relevant teams and/or Business Unit representativesConduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvementProvide monitoring and reporting against the defined SLAs, KPIs and service improvement plan itemsUnderstand the ITSM tool’s capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfiedRegularly conduct process reviews, revisions and re-approvals, including the communication of process updatesConduct process onboarding trainings and refreshers
Service Management:
Work effectively across the business, IT and DFSC Teams to ensure speedy resolution to service issues, and strong improvement plans in placeEnsure that effective service introduction takes place on new projects such that a clear service model is agreed upon, within the design phase of projects, and is properly budgeted or allocated from a headcount standpoint.Oversee the implementation of technical enterprise system projects, migrations and roll-out.Reviews standards and operating procedure.Introduces improvement and enhancement of current operation and practices.Communicate and facilitate key design decisions with Business and IT stakeholders.Build strong relationships with the Country IT & Business and Group IT key stakeholders. Maintain an effective cadence of Service Portfolio reviews where KPIs are evaluated and other internal performance indicators such as resource utilization.
Do you have experience as a Asst. Service Manager?
Graduate of any IT related courseAt least 9 years of relevant working experience.With at least 5 years of total technical leadership experienceMinimum of 3 years of solid Service and Project Management experience requiredITIL V3 certification preferredMust have very strong verbal and written English communication skills and extremely flexible and adaptive analytical skills that can deep-dive to low level issues or maintain communications and presentation content (as an example) at a high level depending on the audience and the meeting contextComfortable interacting and engaging with Senior Management, Directors, and C-Level counterparts in the Customer and Shared Service organizationsProficient in any of the widely used ITSM PlatformsStrong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processesWorking knowledge of Enterprise Application landscape and architecture (preferably, with Retail exposure)
Role Specific Technical Competencies:
Proficient in creating presentations using MS PPT, along with other related applications.Proficient in Microsoft Excel and other related software for Executive Reports and Charts
If you have the right skills and experience, this is an opportunity to build your career with Pan Asia’s leading retailer.DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Is this your next challenge as a Database Administrator?The challenge is to:
Key Responsibilities:• Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.• Provide emergency on-site support and coordination, and on-call support as required.• Resolve and manage complex service requests in adherence with service level agreements.• Review and Assess environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.• Assess and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.• Perform complex ad-hoc requests.• Provide expertise in database software installation and configuration.• Provide expertise in database administration and monitoring.• Provide expertise in tuning to improve efficiency and to maximize the availability of databases and process automation of software environments and the like.• Create scripts for monitoring and to automate administrative tasks.• Provide data protection and enforce security standard procedures.• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.• Assist superiors and other engineers on other tasks and projects as needed
Do you have experience as a Database Administrator?Key Requirements:• Degree in Information Technology, Computer Science, or other related fields.• Minimum of 2 years' IT experience.• Experience in MS SQL, Oracle, Postgres, NoSQL and MYSQL• Highly experienced in Always On Availability Group, Failover Clustering, Database, Database Backup.• Mirroring, Backup and Restore, Optimizing Performance and T-SQL.• Experience in Azure Cloud, SQLMI and SQL Database• Good Communication and Team skills with the ability to cooperate, present to and participate with peers/team members.• Good problem solving, analytical and critical thinking skills.Nice to Have Skills:• Knowledge in MongoDB, GCP
Is this your next challenge in Network Security?The challenge is to
This role will assist the IT organization to implement on enhance network security system from Group requirements and collaborate with 1st line of response team to handle network and cyber security issues. The incumbent will also assist in building necessary capabilities in security governance and technology enablement, collaborate with country IT teams to ensure information risk and security, segregation of duties, compliance and awareness are buried in their day to day business.S/he will play a significant role in rationalizing and prioritizing Enterprise IT security and governance in supporting Dairy Farm business strategy. The role will have direct and immediate impact on an ultimate purpose of building a business trusted information security and to improve & sustain a technology control environment for supporting Dairy Farm group business growth.
Key Responsibilities:• Provide management oversight to all IT security operation team functions, mainly focused on network security.• Be a Security Matter Expert to handle all aspects of security including but not limited to Network Security, Security Incident response, Security Architecture design, Application Security, offensive and defensive security test• Competent in technical know-how to fix security problems in emergencies, identify root cause of issue and design the solution to prevent recurrence of incidents• Responsible for the day-to-day operational works for associated security request SLAs of IT security operational topics.• Own all IT security project implementation and operations work.• Familiarity with security vulnerabilities, exploits, malware and digital forensics as they relate to Incident Response.• Work with different business unit and extended IT team to overcome various IT security challenge.• Manage the relationship with third-party vendors providing services to support security operation• Assist in vulnerability assessment and system hardening of corporate systems and provide advisory service from a security perspective on new systems
Do you have experience as a Security Engineering Manager?Basic• Bachelor’s Degree or equivalent experience required with 10 or more years of experience in IT/Cyber Security, Network Security• Experience in working in an Enterprise or Multi-national company• Experience in team management
Technical• Core competencies with industrial knowledge in the Network Security and Information Security framework (e.g., OWASP Top 10, NIST, ISO 27001 etc.) are essential.• Has technical know-how in network security, Security Operations, Security architecture Design, Application Security, Cloud, Network, and automation infrastructure• Demonstrated experience in advanced security technologies, including IAM/IGA, SIEM, IDS/IPS, CASB, Cloud Security, Vulnerability and Code scanning and Next Generation Firewall etc.• Possesses ready knowledge of security policies, standards and procedures frameworks and their development, implementation and update.• Ability to learn and assimilate information quickly, apply risk/threat/vulnerability control considerations or method which impact multiple dimensions of Business, IT and subsequent downstream decisions.• Professional certifications (e.g. CISSP, CISM, SANS, CEH etc.). is a plus• Technical/Technology Vendor evaluation and management experience.
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource ManagementTo find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Is this your next challenge as SAP FICO Lead?
Join our dynamic team as an SAP FICO Lead and drive impactful finance transformation initiatives. You’ll lead application support, manage change requests, and collaborate with cross-functional teams to deliver SAP FICO solutions across GL, AP, AR, FA, Bank Accounting, Controlling, and integrations with MM and SD. We’re looking for a proactive leader with strong stakeholder engagement, audit compliance experience, and a passion for team enablement. On-call support required. Ready to make a difference? Apply now!
The challenge is to:
Application Maintenance Support:
Part of the level 2 SAP support teamIncident handling, interface monitoring, and break fix support as per business requirement based on Group design applicationsIssue analysis, troubleshooting, customization (if any)Isolation and issue resolution for low, medium, to high complex ticketsWork closely with other teams such as developers and technical engineers for theresolution of identified issuesWork closely with key Finance members and process owners for SAP FICO supportService Request fulfillment based on Service Catalogue and ad hoc business requestsSupports system maintenance tasks in coordination with technical teamsMonitors application performance, obtain performance statistics and alert teams tomake recommendations for improvementInteract with level 1 support and Service Management teamsHandle tickets via ticketing tool and follow processes as provided by Service Management teamHandle tasks for continuous improvement and follow process for audit compliance
Change Requests and Projects:
Handle enhancement requests and projects raised by Group FinanceDesign solution and build for customer requirements in SAP FICOPerform system configurations and program designPerform unit testing, system integration testing, regression testing, user acceptance training support, and hyper-care supportPerform documentations for Functional Design, Configuration, and other Change Management requirementsPerform POC and estimation of mandays for new Change Requests/ProjectsEffectively collaborate with key stakeholders and business users to deliver Change requirementsCreate test scripts and training materials for business usersPresent Changes/Projects in the Change Approval Board
Problem Management:
Handle Problem Records and follow Problem Management processPerform root cause analysis for top priority tickets and provide permanent solutionAttend bridge call for P1 incidents and provide updates on the status of the investigation
Do you have experience in?
Graduate of any IT related courseSolid 7-12 years relevant working experienceAct as SAP FICO Technical Lead. Proficient understanding in SAP area is essential:SAP FICO General LedgerSAP FICO Accounts PayableSAP FICO Accounts ReceivableSAP FICO Fixed AssetSAP FICO Bank AccountingSAP Controlling: Cost Center, Profit Center, Internal Orders, WBSSAP FICO integrations to non-SAP systemsSAP integrations to MM (P2P), SD (OTC), and VistexSAP Retail FinanceHands on CR governance (FSD/config/transport), UAT leadership, and audit/compliance familiarity.Stakeholder leadership across Finance, IT, and markets; clear, structured communication.Enablement mindset to drive key initiatives and team member developmentExperience in overseeing team membersKnowledgeable in computer concepts and functionalitiesProficient in Microsoft Office and other related MS appsKnowledgeable and understands computer concepts in WindowsKnowledgeable and understands computer concepts in UNIX/LINUXAmenable for on-call (rotational) for off-hour support
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Is this your next challenge as a Network Engineer?The challenge is to:
The Network Engineer will be responsible for supporting and troubleshooting network infrastructure, ensuring the stability and performance of enterprise-level networks. This role requires in-depth knowledge of networking protocols, hardware, and software, as well as the ability to troubleshoot and resolve network issues efficiently. The ideal candidate will have a background and experience in network operations and knowledgeable of network technologies. Workload will be 70% operations and 30% project.
Key Responsibilities:
Provide L2 support for network-related issues escalated from L1, performing detailed analysis, troubleshooting, and resolution.Escalate unresolved or complex issues to senior engineers and managed service/vendor, ensuring timely resolution within defined SLAs.Maintain on-call support for critical incidents, ensuring high availability of network services and timely restoration during outages.Assist with configuration, installation, and lifecycle maintenance of network hardware/software (routers, switches, firewalls, VPNs, Wireless Controllers, etc.).Perform routine health checks, monitoring, and patch/firmware upgrades to ensure network stability and compliance.Respond to incidents and outages, conduct root cause analysis, and implement corrective/preventative measures.Document network configurations, troubleshooting steps, and maintain operational runbooks.Collaborate with server infra, security, and managed service/vendor teams to ensure seamless network operations and support change management.Monitor network alerts and respond promptly to capacity, security, and performance events.
Do you have experience as a Network Engineer?Skills and Qualifications:
Bachelor's degree in Computer Science, Information Technology or related field.3-5 years of experience in network engineering or network support, particularly in an L2 role.Strong understanding of IP protocols (TCP/IP, DNS, DHCP, etc.) and routing & switching concepts (OSPF, BGP, VLANs, Spanning Tree, etc.).Knowledgeable of network security technologies including firewalls, IDS/IPS, and VPN appliances.In-depth knowledge of LAN/WAN, VPN, wireless and remote access technologies.Hands-on experience with Cisco, Huawei, Aruba, or other enterprise-grade networking hardware.Experience with network monitoring tools such as SolarWinds, CheckMK, Nagios or PRTG.Strong analytical and problem-solving skills, with the ability to quickly troubleshoot and resolve network issues.Strong communication and interpersonal skills.Cisco CCNA or equivalent certification required; CCNP or similar higher-level certifications is preferred.
Desirable Qualifications:
Experience with cloud networking (AWS, Azure, GCP) and hybrid cloud environments.Scripting or automation knowledge (Python, Ansible) is a plus.Knowledge of network performance optimization techniques, including QoS, bandwidth management, and link aggregation.Familiarity with Wi-Fi technologies and trou
If you have the right skills and experience, this is an opportunity to build your career with Pan Asia’s leading retailer.DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Issued by The Dairy Farm Company, Limited
Is this your next challenge as a ServiceNow BA/QA?The challenge is to
ResponsibilitiesBusiness Analysis & Stakeholder Engagement• Lead requirement discovery sessions and translate complex stakeholder needs into clear, well-defined functional specifications, process flows, and user stories.• Partner with senior stakeholders across corporate functions (Legal, Technology, Communications, Facilities Management, People & Culture, etc.) to elicit, challenge, and validate business requirements.• Analyze end-to-end business processes, identify inefficiencies and risks, and recommend ServiceNow-first, scalable solutions aligned with enterprise standards.• Act as a trusted liaison between business users, developers, and platform teams to ensure shared understanding and delivery alignment.• Support demand intake, prioritization decisions, and backlog refinement in alignment with product strategy and delivery timelines.Quality Assurance & Delivery Excellence• Own and execute functional, regression, and user acceptance testing (UAT) to ensure solutions meet business and technical requirements.• Design and maintain comprehensive test scenarios, test cases, and acceptance criteria for platform enhancements and releases.• Proactively identify, log, and manage defects, working closely with development teams to drive timely resolution.• Validate that all platform changes meet quality standards, compliance requirements, and user experience expectations before release.• Contribute to and continuously improve testing frameworks, QA processes, and best practices across the platform.Continuous Improvement & Leadership• Provide input into process improvements, standards, and governance related to business analysis and quality assurance.• Mentor junior BA/QA resources and act as a subject matter reference within the team.• Support post-deployment reviews and drive continuous improvement based on insights, metrics, and stakeholder feedback.
Do you have experience as a Servicenow BA/QA?Required Experience• Bachelor’s degree in computer science, Information Technology or equivalent.• Minimum 5+ years of relevant working experience as a Business Analyst and/or Quality Analyst in enterprise or platform-based environments.• Proven experience working within ServiceNow, with strong understanding of modules such as ITSM, HRSD, Employee Center, or similar enterprise platforms.• Demonstrated ability to manage complex requirements across multiple business domains and senior stakeholder groups.• Strong experience translating business needs into scalable, end-to-end platform solutions.• Solid understanding of Agile / Scrum methodologies, backlog management, and iterative delivery.• Exceptional analytical, documentation, and problem-solving skills, with a strong attention to detail.• Excellent communication skills, with the confidence to engage, influence, and challenge stakeholders constructively.• Ability to work independently, manage competing priorities, and thrive in a fast-paced, enterprise delivery environment.• ServiceNow certification(s) or experience in large-scale digital transformation programs is an advantage
Is this your next challenge as IT Procurement Manager – Infrastructure & Network?
Own and lead the Infrastructure & Network categories end-to-end across multiple markets. You will set category strategy, run complex sourcing, influence senior technology stakeholders, negotiate high-impact contracts, and deliver measurable value (savings, risk reduction, service outcomes). This is a senior, high-autonomy role requiring strategic judgment, disciplined execution, and diplomatic assertiveness.
The challenge is to:
Category Ownership: Build and execute a multi year category strategy (supplier rationalization, value creation, TCO optimization) across telco, connectivity, network equipment, and data centers.Strategic Sourcing: Lead RFI/RFP/e-auctions, vendor research, structured evaluations, negotiations, and award recommendations—preserving competitive tension to signature.Stakeholder Influence: Partner with Technology, Info Security, Legal, and Finance across markets; challenge assumptions with data and market insight; align on scope, approach, and decision criteria.Execution Excellence: Run simultaneous, complex projects with clear plans, milestones, risks, and written status updates; ensure continuity on inherited contracts/projects.Vendor & Contract Management: Shape OEM/distributor/partner strategies; negotiate SLAs, warranties, exit/liability terms; implement performance and governance rhythms.Governance & Compliance: Adhere to thresholds, approvals, conflicts, and documentation standards (incl. spend approvals, recommendation papers, savings declarations, system entries).Analytics & Value Delivery: Establish baselines, model scenarios, build business cases, and track realized benefits in the procurement system with auditable methodology.
Do you have experience in?
Required Skills
8–12 years in IT procurement with progression into strategic sourcing/category management.Deep experience in Infrastructure & Network (telco, connectivity, network gear, data center).Multi market delivery across diverse regulatory and cultural contexts.Strong stakeholder management and the confidence to present independent, data-backed views.Proven project management across concurrent, complex initiatives.Advanced analytics (TCO, baselining, business case, scenario modeling; advanced Excel).Excellent written & verbal English; clear documentation and executive updates.Ownership mindset: proactive, accountable, solution-oriented.
Nice to Have
10+ years in multi-market or retail environments; large-scale infra transformations.Degree in Business/Supply/Purchasing (or equivalent experience); CIPS/ISM certification.Direct spend exposure; GEP/Ariba/Coupa proficiency.Technical fluency in network/telecom fundamentals to engage credibly with engineers.Change management / process improvement experience.
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Is this your next challenge as a Platform Product Manager?The challenge is to
Job DescriptionThe Platform Product Manager is an employee centric product manager to lead and own the product strategy, roadmap, and execution of our internal digital hub serving Store Support, Store and DC team members. You’ll bridge gaps between corporate functions (People & Culture, Technology, Legal, Governance & Compliance, Finance) and frontline staff, ensuring the portal drives efficiency, compliance, and employee satisfaction.Responsibilities• Product Strategy & Roadmapo Define and execute the product roadmap for enterprise solutions, aligned with business goals and demands.o Co-create with Corporate Functions and Retail Functions Leadership to build and align quarterly roadmaps.o Assessing new product ideas and prioritize features balancing compliance, operational efficiency, employee experience, and knowledge management.o Collaborate with stakeholders to identify opportunities for process automation and optimization using ServiceNow capabilities.o Develop business cases for new investments, including cost-benefit analysis and adoption strategies.
Product Lifecycle Managemento Own the product development process from concept to launch, including post-launch performance analysis and continuous improvement.o Conduct thorough user research, gather feedback, analyze data to uncover pain points, identify opportunities, and drive continuous improvement through product iteration.o Ensure product development is driven by clear, well-defined product requirements and user stories, working closely with engineering teams to deliver secure, scalable, and reliable solutions.o Drive strong decision-making through quantitative results and AB testing, qualitative research and customer insights.o Routinely evaluate and report product performance and communicate progress to various stakeholders.o Routinely monitor usage of metrics and user satisfaction to develop continuous improvement plans.
Do you have experience as a Platform Product Manager in Servicenow?
Required Experience• 7+ years in digital product management preferably with internal tools, with at least 2 years in ServiceNow• Highly data-driven with commitment to drive user success and long-term user value• Proven success building products for non-desk employees (store operations) and knowledge of retail operations (scheduling, inventory, compliance etc.)• Strong experience in leading design thinking workshops and cross functional collaboration & roadmap prioritization• Strong technical background or familiarity with software design and development• Demonstrated ability to leverage AI into work processes, decision-making, or problem-solving with demonstrated analytic rigor (BigQuery, Google Analytics etc.)•Critical Competencies:o Business Acumen: Mastery of employee experience and store operationso Domain Fluency: UI/UX, product design, and service designo Influence: Ability to align directors on strategy, trade-offs, and investment decisions.o Technology: Hands on practical experience with ServiceNow, experience in AI, MACH architecture, integration design, and agile experimentation frameworks.
Is this your next challenge in Oracle Retail ERP Functional Senior Specialist – Finance, Deals & Rebates?
We are seeking a Senior Oracle Retail ERP Functional Analyst with strong expertise in Oracle Retail Merchandising Foundation Cloud Service (MFCS), specifically Finance, Deals, and Rebates modules.
This role will primarily support BAU production operations and change request enhancements, ensuring stable financial processing, accurate supplier funding, and timely delivery of new business requirements. While end to end Oracle Retail knowledge is preferred, the core responsibility and ownership will be Finance and Deals & Rebates.
The challenge is to:
BAU Production Support
Provide L2/L3 functional support for Oracle Retail applicationsOwn and resolve Finance, Deals, and Rebates related issues including: Deal setup, accruals, settlements, and claimsRebate calculations and supplier funding validationFinancial postings, cost discrepancies, and reconciliation issuesSupport finance period-end activities and operational reportingPerform root-cause analysis and work with technical teams on fixes
Change Requests & Enhancements
Analyze new business requirements related to Finance and Trade ManagementProduce functional designs and solution approaches aligned with Oracle Retail standardsSupport configuration, SIT/UAT, deployment, and post-go-live stabilizationEnsure enhancements do not disrupt existing BAU processes
Functional Ownership & Collaboration
Act as functional SME for Oracle Retail Finance and Deals & RebatesWork closely with Finance, Merchandising, IT, and external vendorsGuide business users on system usage, controls, and best practicesEnsure data integrity across master data, transactions, and financial outputsAdaptability in a fast-moving environment
Do you have experience in?
Required Skills
5–8 years Oracle Retail functional experienceStrong hands-on experience supporting Finance and Deals/RebatesExperience in BAU support and enhancement deliveryStrong functional analysis and documentation skillsAbility to manage multiple priorities in a production environment
Mandatory Expertise
Oracle Retail MFCSFinance-related processesDeals & Rebates / Trade Management
Preferred Knowledge
Master data foundation (items, suppliers, locations, hierarchies)Ordering and purchasing lifecycleSales AuditInvoicing and financial integrationsEnd-to-end deal and rebate lifecycle
Soft Skills
Strong analytical and problem-solving skillsClear communication with business and technical stakeholdersProactive, structured, and detail-oriented
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
Is this your next challenge as Integration Senior Engineer?
We are seeking an experienced Integration Senior Engineer to design, develop, and onboard of API endpoints on our enterprise API gateway. This role ensures seamless integration between DFI’s internal and external systems, while maintaining high performance and reliability of our API management platform.
You will collaborate across teams to align integration solutions with business requirements, IT strategy, and security guidelines. Beyond technical delivery, you’ll play a key role in improving processes, guiding best practices, and driving innovation in enterprise integration.
The challenge is to:
Prepare functional and test data. Monitor and support testing activities which include API performance and code optimization as the need arises.Integrate 3rd party services through APIs and standard integration methodology and tool to deliver quality results on time, with minimal supervision.Resolve design and framework conversion of the integration meets the technical requirement, aligned with the business process, system and hardware integration has met the organization needs.Define and drive integration strategies and methods with principal and lead architect aligned with the defined deadline; using the selected tool and strategy; and met the specifications required based on scope of work.Communicate and collaborate with relevant teams to understand the requirements using the defined architecture frameworks and guidelines in integration and API implementation aligned with IT strategy.Guide in API protocols and frameworks in building secure,maintainable, and scalable APIs.Build and maintain API specification and documentation. Document integration processes and build user guides for team use.Perform and verify integration points test based on work you're leading related to support and project activities.Carry out investigation and provide an initial assessment that will help users to understand the issue. Provide initial root cause analysis and sequence of events to help in collaborative analysis and prevent future issues.Plan, coordinate, and provide necessary documents until approval followingthe process.Engage with customers through various channels to ensure clear and conciseinformation to resolve issues and deliver requirements.Build an automated system performance monitoring and generate reports on recurring issues to preemptively address potential problems and improve overall system reliability.Involve in transition process and knowledge transfer activities during knowledge-sharing sessions.
Role Specific Technical Proficiencies
Proven ability to translate requirements into API specification and design using RAML or Open API standard.Skilled in defining, implementing, and enforcing policies and best practices for API design and management.Strong understanding of the Agile Software Development Life Cycle with practical exposure to Scrum methodologies.Perform hands-on coding, conduct peer code reviews, manage development tasks, and overseeing support, environment configuration and deployment operations.
Desired Skills and Qualifications
Bachelor’s degree in information technology or a related field, or equivalent professional experience.3+ years of relevant work experience in API management platform or similar integration tools.5+ Years of experience designing, developing and implementing RESTful or Graph LAPIs using JSON or XML for systems integration.5+ years programming and scripting expertise with Unix, JavaScript and Python.Solid grasp of organizational, software, and implementation blueprints and technical documents focusing on workflow processes, business process analysis.Foundational knowledge of IT security principles and database systems.Able to work independently and collaboratively in a fast‑paced environment.Excellent verbal and written communication skills, with the ability to bridge technical and non-technical teams.Excellent analytical, documentation, critical thinking, and problem-solving skills.Cloud certifications (e.g., Cloud Engineer or Solution Architect in Azure, AWS, or GCP) are an advantage.
If you have the right skills and experience, this is an opportunity to build your career with Pan Asia’s leading retailer.
information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and aligned with the Code of Practice on Human Resource Management.To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com
