Overview:As a Consumer Lifecycle Management Associate at Maya, you’ll be part of a dynamic team that moves at lightning speed to deliver and drive sustainable adoption of innovative bundles of solutions to our customers. You'll work closely with cross-functional teams to ideate, develop, and execute world-class marketing strategies tailored to specific consumer segments and the dynamic needs of the times.
What you will do:Work with internal cross-functional teams to identify key market insights, trends, and opportunities for growth to develop strategic marketing plans.Analyze customer needs, behaviors, and pain points to uncover valuable insights that inform marketing strategies.Provide insights and inputs that are crucial in enhancing the customer journey, user experience, and process improvements.Manage and optimize customer lifecycle programs, harnessing business intelligence insights to maximize results along the consumer journeyMonitors and forecasts KPI such as upsell opportunities, churn rates, and other critical indicators to optimize lifecycle programs effectivelyConducts detailed performance evaluations of initiatives using Business analytics to measure success and create reports to communicate results clearly to key stakeholders
What we are looking for:Bachelor's degree in Marketing, Business, or related fields.At least 1 year of experience in project management or marketing is preferred; fresh graduates are welcome to apply.Strong analytical and research skills, with the ability to synthesize complex data using advanced tools into actionable insights and decisions.Excellent communication, collaboration, stakeholder management, and project management skills, with the ability to manage multiple initiatives simultaneously.
Overview:As the CX Program Management Lead, you are the bridge between strategy and reality. Your mission is to take high-level CX initiatives and transform them into operational successes. You will serve as the central "hub," aligning cross-functional stakeholders—from Product and Tech to Marketing and Ops—to ensure that our customer experience roadmap is executed with precision, on time, and at the highest standard.
What you will do:Orchestrate the end-to-end delivery of the CX roadmap by coordinating between Business Units, Product, Tech, Marketing, Operations and other stakeholders.Translate high-level CX strategies and customer research findings into actionable project plans and workstreams.Act as the primary point of alignment for cross-functional stakeholders to ensure all CX initiatives follow through to implementation.Monitor program health, manage dependencies, and proactively mitigate risks to ensure on-time delivery of customer-facing improvements.
What we are looking for:Degree in Business Administration, Industrial Management, Economics, or a related fieldHas experience in strategic project management, corporate development, or marketing operations. You don’t just track tasks; you manage dependencies and risks.Previous experience in a fast-paced Digital Bank or Fintech environment is preferred, specifically in managing complex, multi-layered projects.Has a strong background in projects related to customer research, UX design, and product development. You understand the "Why" behind the CX strategy so you can better manage the "How."Solid business acumen to ensure that program delivery aligns with financial targets and broader corporate KPIs.Fresh graduates are welcome to apply.
CORE PROFILE
The Senior Fraud Associate plays a key role in supporting the 24/7 Fraud Center operations by leading complex case handling, mentoring junior fraud associates, and ensuring compliance with the Anti-Financial Account Scamming Act (AFASA). The role involves proactive fraud detection, high-risk case investigation, and coordination with internal teams and external authorities to protect customers and the fintech ecosystem from scams and fraudulent activities.
NATURE OF WORK
KEY RESPONSIBILITIES:Handle 24/7 telephony anti-fraud detection and control services, customer calls and reports regarding suspected fraud, scam attempts, or unauthorized transactions.Coordinates with other financial institutions on money trailing as mandated by the regulations on the processs of coordinated verification.Lead the investigation and resolution of complex or escalated fraud cases, ensuring accuracy and timeliness in line with AFASA requirements.Perform detailed transaction and behavioral analysis to identify fraud patterns and prevent recurrence.Guide and mentor junior fraud associates on fraud handling, customer communication, and case escalation procedures.Respond to customer and system-generated alerts, ensuring appropriate account actions such as blocking or freezing are performed immediately when warranted.Coordinate with Investigations team on cases, when neededProvide recommendations to enhance fraud detection systems and operational processes.Assist in preparing internal reports and summaries on fraud trends, emerging typologies, and operational performance metrics.Participate in internal audits and ensure adherence to AFASA, AML, and internal fraud management standards.Act as Officer-In-Charge (OIC) during shifts when the Fraud Operations Supervisor is unavailable.
DISPLAYED SKILL MASTERY
CORE COMPETENCIESAdvanced Fraud Risk AwarenessAnalytical & Investigative ThinkingLeadership & CoachingDecision-Making Under PressureCompliance & Regulatory AdherenceCross-Functional CollaborationCustomer Empathy & Communication
REQUIRED QUALIFICATIONS
QUALIFICATIONS:Bachelor’s degree in business, Finance, Criminology, Information Security, or related field.At least 2 years of experience in call center related to fraud operations, customer protection, or financial crime investigations within a fintech, e-wallet, or digital banking environment.Excellent communication skills in both English and Filipino, capable of managing distressed or irate customers professionally.Proven expertise in fraud analysis, case management, and regulatory compliance under AFASA or AMLA frameworks.Strong leadership and coaching skills with the ability to mentor and guide junior staff.Excellent analytical, problem-solving, and decision-making abilities, especially under time-sensitive conditions.Effective communication skills in both English and Filipino, capable of explaining complex issues clearly to customers and internal stakeholders.Proficiency in fraud detection systems, data analysis tools, or case management platforms is a plus.Willingness to work in a 24/7 operational environment with rotating shifts, weekends, and holidays.
Overview: The Art Director takes the lead in the ideation and execution of creative work across campaigns and platforms with a strong perspective for visual storytelling. This role will collaborate with copy, strategists, campaign managers, and cross-functional teams to deliver cohesive visual communication. What you will do: Deliver visually engaging and effective work aligned with briefs, timelines, and brand guidelines. Maintain quality and consistency while improving efficiency Represent the team and the work confidently and productively during pitches, meetings, and other engagements with project stakeholders What we are looking for: Relevant experience in design or art direction (agency or in-house) Proficiency in industry-standard design software and content creation tools Strong conceptual skills, openness to feedback, and a portfolio showing solid design fundamentals, campaign work, and basic animation or motion Intermediate knowledge of AI-powered creative tools to support creative ideation and exploration
We’re Hiring: Consultant – Product Management (Offshore)Payments | Growth | Omni‑channelWe’re looking for a Consultant Product Manager to serve as the strategic architect of our payments ecosystem. In this high‑impact role, you’ll define and execute the Product Growth Strategy that drives adoption, transaction volume, and revenue across online checkout, payment gateways, and POS solutions.This role goes beyond roadmap execution. You’ll identify and unlock new growth opportunities, own the merchant lifecycle from onboarding to ecosystem expansion, and scale both online and offline payment experiences.You’ll partner closely with Engineering, Sales, and Operations to build business cases, launch products, and execute initiatives that meaningfully increase merchant success and Gross Payment Volume (GPV).
What You’ll DoDefine & Own Product StrategyDevelop a multi‑year growth roadmap across the payments ecosystem, including new markets, payment methods, and vertical solutionsAnalyze market trends, competitor moves, and merchant pain points to define where to play and how to winBuild financial models and business cases for major product bets that unlock significant GPVLead annual and quarterly planning, aligning cross‑functional teams around high‑leverage growth pillarsDrive Product‑Led Growth & InnovationOwn the full merchant funnel—from acquisition and activation to expansionDefine and scale omni‑channel adoption, moving merchants from online‑only to integrated POS and value‑added servicesDesign and run high‑velocity experiments to validate new product‑market fits and revenue modelsOptimize Payment PerformanceImprove checkout authorization rates, reliability, and resilience by identifying friction points in payment flowsSet and maintain best‑in‑class payment success benchmarks across marketsDeliver Measurable ImpactDefine and track North Star metrics such as Merchant LTV, GPV growth, and cross‑product attach ratesEnsure product strategy is embedded in go‑to‑market motions across Engineering, Sales, and Ops
What We’re Looking ForStrategic Product ThinkerStrong ability to define the “why”, not just manage a backlogExperience with market analysis, opportunity sizing (TAM), and competitive strategyProven track record of building sticky ecosystems that increase switching costsPayments & Technical AcumenDeep understanding of the payments value chain (Gateway, Processor, Card Networks, Issuers)Familiarity with ISO 8583, APIs, and authorization flowsExperience with omni‑channel / unified commerce architecturesGrowth & Experimentation MindsetHands‑on experience with A/B and multivariate testing across onboarding, pricing, and checkout flowsStrong grasp of conversion psychology, retention modeling, and churn analysisAnalytics & Financial RigorProficient in SQL and data visualization tools (e.g., Tableau, Looker)Strong command of unit economics (LTV vs. CAC) and payments marginsAbility to analyze decline codes and partner with Engineering on auth‑rate optimizationInfluential PartnerExcellent at storytelling with data and influencing senior stakeholdersStrong developer empathy, with a bias for great APIs and seamless integrations
Required Qualifications6–10+ years of Product Management or Growth experience within Fintech, Payments, or Marketplace platformsProven ability to move from strategy to executionStrong experience building business cases and extracting insights from large‑scale payment dataExceptional communication skills with C‑suite and technical stakeholdersDeep understanding of payment gateways, processors, and POS hardware
If you’re excited by complex problems, growth at scale, and building the future of payments—we’d love to hear from you.Apply now and help shape the next phase of our payments ecosystem.
Overview: The Copywriter will develop copy for campaigns, social content, and brand communications across platforms. This role will collaborate closely with art directors, strategists, and cross-functional teams to ensure ideas are clear, cohesive, and on-brand. What you will do: Produce clear, engaging copy that meets briefs, timelines, and brand standards Deliver consistent, effective messaging while improving efficiency and creative exploration Represent the team and the work confidently and productively during pitches, meetings, and other engagements with project stakeholders What we are looking for: Relevant experience in copywriting or content creation (agency or in-house). Strong command of language and storytelling Ability to collaborate, take direction, and refine work based on feedback Intermediate knowledge of text-based AI tools to support creative ideation and exploration Portfolio showcasing campaign work, digital or social writing, and conceptual thinking is a MUST
Overview: The Consumer Business Management Senior Associate is a strategic generalist with strong commercial acumen and exposure to fintech and financial services, bringing a builder mindset that enables them to support the end-to-end development and execution of key initiatives while effectively coordinating with both internal and external stakeholders. They are a highly analytical and data-driven decision-maker with proven experience in building business cases and tracking performance, complemented by strong communication skills that allow them to align cross-functional teams, maintain clear operating cadences with partners, and translate strategy into clear, actionable plans through compelling storytelling.
What you will do:Implement and refine the strategies behind the different product propositions under the Maya ecosystem (e.g., cards, money movement, bills payment, airtime shop, QR payments/partnerships).Translate customer insights, market trends, and competitive intelligence into actionable strategies that drive product adoption, usage, and revenue growth.Support the Consumer Wallet Team’s partnerships through business casing, campaign execution, performance tracking, and operational issue resolution.Collaborate with cross-functional teams (e.g., product, risk, compliance, marketing, operations, partnerships) to execute go-to-market plans and deliver on business objectives.
What we are looking for:Bachelor’s degree in Business, Economics, Finance, or related field.At least 2–3 years of relevant experience in consumer business management, product strategy, commercial management, or related roles (preferably in fintech, banking, or digital services).Demonstrated success in managing or growing consumer-facing propositions.Strong analytical background with experience in business case development and performance tracking.Experience coordinating cross-functional projects and managing external partnersComfortable working in a fast-paced, dynamic, and highly competitive environment.
💡 Join Maya's People Group as an Employer Branding Intern and help us tell the story of what makes #TeamMaya an amazing place to work. This internship offers hands-on experience in building a strong employer brand and creating meaningful candidate and employee experiences.
You will gain exposure on the following key areas:
Brand Storytelling & Content Creation: Craft engaging content for social media, our career pages, and internal platforms that spotlight our culture, values, and employee stories.Program & Event Support: Assist in planning and executing employer branding and candidate experience initiatives that bring #BolderForBetter at Maya to life.Insights and Analytics: Track engagement metrics, gather feedback, and share recommendations that strengthen our brand and experiences.
🔎 What we're looking for
Strong written and verbal communication skillsCreativity and an eye for design (experience with Canva or similar tools is a plus)Familiarity with social media platforms and trendsProficiency in Microsoft Office (PowerPoint & Excel)Amenable to work onsite at least 2x a week, for branding activities and eventsCurrently pursuing a degree in Behavioral Science, Psychology, Communications or any related field
CORE PROFILE
The Data Engineer is responsible for the creation, maintenance, and continuous improvement of data pipelines. Part of his/her responsibilities are to implement best practices in data management practices (i.e., cleaning, validation, and transformation of data) make data into usable datasets that can easily be consumed by other teams.
This role will also work closely with the software engineers, data analysts, data scientists and data governance to understand how the data behaves in its respective domain, to clarify business and technical requirements on different data use cases, and to design and create efficient and reliable data pipelines.
Within Data Engineering, this person will learn and adopt best practices on data management, data architecture design, and DataOps principles. May it be in Central DE or Distributed DE, a Data engineer is crucial in creating value for downstream teams that use data.
NATURE OF WORK
The Data Engineer works on existing data pipelines, including development of data models, and data management may it be in a data warehouse, data/delta lake or lakehouse. Collaboratively works with upstream teams (e.g. Mesh Teams) that pass data to the data architecture and with downstream teams that use data within it. He/She can understand the existing technology choices and consistently complies with the DE Standard.Central DE: A Data Engineer in Central DE helps in the maintenance of the overall data architecture. Ensuring its scalability, high availability, on-time data ingestions and ensure operations are not disrupted. He/She will build data pipelines as new data comes in, applying best practices and DataOps principles.Distributed DE: A Data Engineer in Distributed DE acquires and maintains an in-depth domain knowledge of the data within the assigned scope. This domain knowledge is crucial in the creation of data models and development of the said data models for Zone 2 and Zone 3 data (a.k.a. silver and gold layer, respectively). This expertise ensures that DE-transformed business datasets are usable for downstream teams.
REQUIRED QUALIFICATIONS
Good working knowledge on Shell (e.g. bash, zsh) scriptingGood working knowledge on data manipulation (SQL statements, JSON, NOSQL query, etc.)Good working knowledge on AWS services (EC2, S3, Glue Crawlers, Jobs, Batch, Athena, Lambda, etc.) or equivalent cloud offerings a big plusGood working knowledge on Apache Spark using SQL/PythonGood understanding of the concepts of Datawarehouse, Data Lake/Delta Lake and/or LakehouseAbility to work with other Leads to foster a culture of collaboration and teamwork
Required Skills:
Central DE:Good knowledge on Linux/Unix AdministrationCI/CD experience using Terraform a big plus
Distributed DE:Good working knowledge on data modeling
💡 Join Maya's People Group as an Employee Engagement Intern and play a critical role in building a positive workplace culture for game-changers, and get exposure on the following key areas:
Program Build and Execution: Support the planning, facilitation and execution of employee engagement, culture-building, and team development activitiesContent Development: Create internal communication materials including posters, feature articles, email blasts, etc.Program Monitoring: Collect and analyze survey data and feedback to gather insights and improve program effectiveness
🔎 What we're looking for
Proficiency in Microsoft Office, specifically Excel and PowerPointExcellent written and verbal communication skillsAmenable to work onsite, especially during major events/activitiesExperience in planning and managing eventsWith a degree in Behavioral Science, Psychology or any related field (currently enrolled or recent graduate)
