Deliver Tax Reporting and Compliance Across Australian Business Services
Early-career accountants gain valuable exposure by working on real-world tax compliance and financial reporting. The Junior Tax Accountant supports end-to-end tax processes across multiple entities while developing technical capability. This project-based opportunity with Emapta offers hands-on learning, structured guidance, and a pathway to long-term global career growth.
Job Snapshot
Employment Type: Project-based (6 months)Shift: Day shift. Weekends offWork Setup: Onsite, Makati
Exciting Perks Await!
Day 1 HMO coverage with free dependentCompetitive Salary PackagePrime office location in Makati (Easy access to MRT stations, restaurants, and banks)Fixed weekends offDay shift scheduleSalary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organizationFun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environment
The Qualifications We Seek
Bachelor's degree in Accountancy or a related field; eligible or planning to pursue CA or CPA1-2 years of experience in accounting, tax, or business services supportExposure to Australian taxation is an advantage (minimum 6 months preferred but not required)Demonstrate strong written and verbal English communication skillsApply attention to detail and accuracy in preparing and reviewing financial data and reportsFollow instructions while working independently under supervisionShow initiative and a proactive approach to completing tasks and meeting deadlinesUse analytical thinking and problem-solving skills to support accounting and tax workManage time and priorities effectively with good organizational skillsUnderstand core accounting principles, including double-entry bookkeeping and financial reporting basicsDemonstrate basic knowledge of taxation concepts, including GST, income tax, and compliance requirementsPossess working knowledge of Microsoft Excel and Word, with exposure to accounting or tax software (e.g., MYOB, QuickBooks, or similar)Show willingness to learn Australian tax processes, systems, and tools, including ATO-related workflows
Your Daily Tasks
Business Services & Tax Support
Assist senior staff in delivering business services and tax engagements while developing accounting and taxation expertisePrepare income tax returns (individuals, companies, partnerships, trusts, FBT) and lodge BAS, IAS, GST, and PAYG obligationsPrepare financial accounts, tax calculations, working papers, reconciliations, journals, and supporting schedulesProcess ATO registrations (ABN, TFN, GST), assessments, extension requests, and compliance correspondenceConduct tax research, analyze legislation and rulings, and draft tax advice, memos, and client reportsProvide payroll processing and payroll-related support
Client & Stakeholder Engagement
Liaise with Managers, Directors, Partners, firm staff, ATO, OSR, government bodies, and clientsAttend client meetings as required and manage client communications with increasing autonomyEscalate client matters appropriately and address review feedback promptly
Quality & Technical Performance
Ensure accuracy, completeness, and compliance with firm standards, the Act, and RegulationsDeliver timely, high-quality outputs with strong attention to detailDemonstrate increasing independence and reduced supervision over time
Process, Administration & Billing
Manage timesheets, budgets, WIP, and billing processes (including APS bill generation)Monitor time against budgets and assist in fee preparationComplete administrative and compliance tasks accurately and on schedule
Self-Management & Productivity
Manage workflow, track job progress and due dates, and meet productivity targetsPlan assignments, anticipate challenges, and provide proactive progress updatesClarify expectations and manage priorities efficiently
Training, Development & Knowledge Sharing
Undertake CA or CPA studies and attend firm training and technical updatesMaintain proficiency in accounting and tax softwareSupport Cadets and Graduates through task delegation, mentoring, and on-the-job trainingContribute to team meetings, technical discussions, and knowledge sharing
Process Improvement & Business Support
Participate in firm initiatives, networking events, and marketing activitiesIdentify cross-selling opportunities and support new business development effortsPrepare and circulate internal tax updates and technical summaries
About the Client
Our client is part of an award-winning Australasian association of chartered accounting and advisory firms operating across Australia, New Zealand, and Fiji. With over 40 years of experience and global reach through an established international network, they deliver comprehensive financial, taxation, and business advisory services to enterprises, government bodies, and nonprofit organizations. They are recognized for practical insight, technical excellence, and ethical standards, building long-standing client relationships founded on trust, responsiveness, and measurable business impact.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!

People Experience Business Partner
Location: Mandaluyong Shift: Mon-Fri, 9PM-6AM PH Time Arrangement: Onsite, Full Time Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.
Primary ObjectiveThe People Experience Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in specific business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the objectives of the organization. The HRBP consults with the client base to provide solutions and systems that ensure teams and individuals perform optimally.
Key Responsibilities:+ Ability to quickly build rapport and stakeholder relationships + Proactively approach HR issues and provide quality practical solutions and advice + Manage HR case load, ER and IR case management to completion + HRBP project skills and roll out global initiatives + Handle regulatory and HR governance queries, reports DOLE/DOH + Conduct culture work, surveys and projects + High quality generalist advice ie. recruitment, training, coaching and OD + HR admin duties as required + Background in Labor Relations and Discipline Management + Support both PX and CX as needed
Qualifications / Skills:6 years experience - Essential+ At least 6 years of experienced in Strategic business partnering + You can clearly demonstrate HR consulting, OD and HRBP skills + You have worked in a team environment using multiple technologies to achieve organizational goals+ You have exceptional communication and interpersonal skills + You are self-motivated with a professional approach + You learn fast, work fast, and thrive in an agile work environment+ You like to achieve goals, have fun, grow your knowledge, and add value + Proficient in Excel is not required but preferred

Work Set-up: Hybrid (3x/week onsite)Work schedule: Day to mid shiftWork location: BGC, Taguig
The SAP Master Data Specialist is responsible for the creation and maintenance of masterdata based on input from various parties across the client company. This role requires a deep understanding of business needs, the ability to follow agreed processes and to think outside the box to propose own ideas for continuous improvements in the area of automation and Simplification of tasks. The specialist will coordinate with various stakeholders to resolve issues and ensure master data requests are completed in a timely manner, with high quality in different systems.
Responsibilities:Take ownership and accountability for end-to-end master data handling across Group Finance in adherence to defined SLA’s.Supervise and guide other team members on master data topics.Continuously identify improvement and automation opportunities leveraging AItechnologies and proactively initiate and lead projects or initiatives to simplify and automate tasks.Create and diligently maintain master data objects whilst understanding its impactand dependency on other systems and processes.Proactively review existing data, ensure consistency across entities and systems,and perform clean-up activities independently.Understand business needs and follow agreed setup/change request processes whilst being flexible to cater for ad-hoc requests very quickly.Apply corporate rules and processes to review requests, identify errors, remediate issues immediately and holistically.Collaborate with cross-functional teams to resolve data-related issues.Support system upgrades and enhancements.Provide training and support to end-users on master data processes.
Master Data Areas:Cost CentersProfit CentersBusiness Partners (Customers / Suppliers)WBS ElementsGeneral Ledger AccountsBank Accounts and Signatories
Qualifications:Bachelor's degree in Information Technology, Business Administration, Finance, or related field.Minimum of 3 years of proven experience in SAP Master Data Management. Experience in handling areas such as Cost Centers, Profit Centers, Business Partners (Customers / Suppliers), WBS Elements, General Ledger Accounts, Bank Accounts and SignatoriesAbility to communicate with international stakeholders up to management level.Strong and outgoing personality with excellent social skills and get-things-done.Strong understanding of data governance policies and procedures.Excellent analytical and problem-solving skills.Ability to work independently but also collaboratively with various stakeholders.Proficiency in Microsoft Office Suite.Experience with SAP S/4HANA Cloud Public Edition is of great advantage.

Provide expert guidance on applicable privacy laws and regulatory compliance requirements, and advise stakeholders on emerging trends and evolving legal obligations.Draft, review, and oversee the issuance and distribution of privacy policies and related documentation.Monitor personal data processing activities across subsidiaries to ensure ongoing compliance.Implement and maintain comprehensive privacy and compliance programs effectively.Lead Data Protection Impact Assessments (DPIAs) and recommend practical risk mitigation strategies.Manage cross-jurisdictional data transfers and conduct Transfer Impact Assessments (TIAs).Review and approve contracts and related documentation to ensure alignment with privacy and compliance requirements.Support and respond to privacy and compliance audits.Stay informed of developments in the threat landscape and assess how emerging technologies may impact privacy and compliance risks.Collaborate with management, risk owners, and key stakeholders to ensure risks and internal controls are accurately documented, regularly reviewed, and kept up to date.
Required Skills:Education and Specific Training Law DegreePrivacy Background or Specialization

Work Experience6 to 10 years of proven experience managing privacy and compliance programs for larger corporations.Special Certifications (Not required)Certification(s) from an accredited programs for privacy and compliance (e.g. IAPP, etc.)

Technical Skills:Knowledge of U.S. and Canadian privacy laws.Expertise in privacy program governance framework.Familiarity with cybersecurity, IT and AI principles.
Technical Requirements:
Demonstrated ability to build and maintain enterprise-wide data. inventories and data flow maps.Proven ability to operationalize DSAR workflows.Ability to conduct internal privacy audits and support external regulatory audits.
Minimum Skills:Fluent English.Experience working within large, complex, multi-jurisdictional organizations.Ability to manage cross-functional teams and influence without direct authority.Adept at building productive partnerships across diverse teams and organizational hierarchies."

Optimize Contact Strategy for a High-Growth Fintech Lender
Our client, iCash is a market-leading Canadian fintech company redefining short-term lending through speed, accessibility, and responsible financial solutions. Since 2016, they have issued over 1.96 million loans, supporting hundreds of thousands of customers with instant approvals and 24/7 service. Known for their transparent approach and customer-first philosophy, they combine advanced technology with strong regulatory compliance. With millions in customer savings and thousands of positive reviews, they continue to scale as a trusted name in digital lending.
About the Role
Revenue growth in collections depends on intelligent dialing strategies, compliance accuracy, and data-driven execution. The Dialer & Campaign Operations Manager owns this engine, optimizing performance across campaigns and systems. This opportunity offers long-term global career progression with Emapta, built for high-caliber professionals seeking measurable impact and elite-level operational excellence.
Role Snapshot
Employment Type: Full-timeShift: Night Shift, Weekends OffWork Setup: Work From HomeSalary: PHP 50,000 - PHP 80,000
Exciting Perks Await!
Competitive Salary PackageNight differential pay to maximize your earningsPermanent WFH arrangementHMO coverage with free dependent upon regularizationFixed weekends offPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environment
The Qualifications We Seek
Operational Experience
3-5+ years of hands-on experience managing outbound dialing operations in a collections environmentDirect experience administering a predictive dialer platform (NICE CXone Personal Connection preferred; Genesys, Five9, or Avaya also considered)Strong understanding of campaign list management, pacing strategies, retry logic, disposition mapping, and compliance rules (DNC, callable hours, consent)Experience managing multiple concurrent campaigns across customer segments with different contact strategies and dialing modes
Analytical & Technical Skills
Strong analytical ability, comfortable diagnosing campaign performance issues using data and translating findings into operational changesProficiency in Excel (pivot tables, formulas, data models) for ad hoc analysis and performance trackingSQL experience is a strong asset, with the ability to query data warehouse tables to validate campaign populations and performance metricsExperience with champion and challenger testing and uplift measurement in an outbound collections context
Soft Skills
Ability to bridge the gap between collections strategy and dialer configuration to ensure effective executionClear communicator who can explain technical dialer concepts to non-technical stakeholders and translate business requirements for IT teamsSelf-starter who identifies problems proactively and takes ownership of solutions
Preferred Qualifications
Experience with NICE CXone APIs (Admin, Personal Connection, Reporting) or similar CCaaS platform APIsFamiliarity with sub-prime or near-prime lending collections and related regulatory environments such as CRTC and provincial consumer protection
Key Responsibilities
Campaign Management Portal Operations
Own the Campaign Management Portal that feeds campaign lists and configurations into the CCaaS platform (NICE CXone Personal Connection)Create, configure, and manage outbound dialing campaigns using the portal's filtering engine (DPD range, balance tiers, loan product, province, action tags, payment history, contactability scores)Define campaign priority and scheduling rules to ensure high-value accounts are contacted first without over-penetrating lower-priority segmentsManage skill-to-campaign assignments and route campaigns to the correct NICE CXone skills and agent queues based on segment complexity and language requirementsMonitor the account-to-campaign assignment pipeline and resolve conflicts when accounts qualify for multiple campaigns using priority-based deduplication logicPartner with IT to define portal enhancement requirements, report defects, and validate new releases before production deployment
NICE CXone Dialer Administration
Manage NICE CXone Personal Connection configurations including pacing, retries, redial rules, maximum attempts per record, and time-of-day and timezone complianceSelect appropriate dialing modes (predictive, progressive, preview, agentless/IVR) based on campaign type and regulatory requirementsOwn the compliance layer, including Do Not Call list integration, consent flag enforcement, callable hours by province, and maximum attempt rules
Performance Monitoring & Optimization
Own outbound performance KPIs including answer rate, right-party contact rate, RPC-to-promise conversion, abandonment rate, occupancy, penetration rate, and dollars collected per hourConduct weekly or biweekly dialer health checks to identify degradation in contact rates, agent idle time, and campaign under- or over-penetrationDiagnose underperformance by campaign, skill, time window, or agent group and implement corrective actions
Strategy & Segmentation
Translate collections strategy into executable campaign configurations by defining who to contact, when to contact, how often to contact, and which channel to use based on DPD bucket, balance, payment behavior, and contactabilityDesign and execute champion and challenger experiments on dialing strategies including attempt timing, retry cadence, voicemail drop versus live connect, and preview versus predictive modesRecommend treatment paths and contact intensity by lifecycle stage (1-30 DPD early stage, 31-60 mid stage, 61-90 late stage, 90+ deep delinquency)Partner with the Default Analytics team to incorporate propensity-to-pay, contactability, and expected value models into campaign targeting and prioritization
Dialer Reporting & Operational Documentation
Build and maintain campaign-level dashboards within the portal and NICE CXone reporting tools showing real-time and historical dialer performanceProduce weekly dialer performance summaries including answer rate trends, RPC conversion, abandonment, penetration by campaign, and agent occupancy
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Great Places to Work 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!

Maximize Telco Revenue Using ARPU, Churn, and Pricing Insights
Lead commercial pricing and revenue analytics initiatives within a consumer telecommunications environment. As a Commercial Pricing Manager, you will analyze customer revenue performance, monitor ARPU, churn curves, plan mix, and VAS attachment, and identify opportunities to improve revenue, retention, and margin. This role is designed for professionals with hands-on experience in telco or large-scale subscription businesses, not general CRM, operations, or sales roles. Emapta connects you to global commercial strategy work within a high-performance, data-driven environment.
Job Overview
Employment type: Full-timeShift: Day Shift, Monday to Friday; 5:30 AM-2:30 PM or 6:30 AM-3:30 PM, Weekends OffWork setup: Hybrid - Megatower, OrtigasSalary: PHP 80,000 - PHP 120,000
Exciting Perks Await!
Competitive salary packageHybrid work arrangementHMO coverage with free dependent upon regularizationPrime office location in Ortigas (easy access to MRT stations, restaurants, and banks)Day shift scheduleFixed weekends offSalary Advance Program through our banking partner (eligibility subject to bank assessment; available after 6 months tenure)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to office gyms (Ortigas and Makati)Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves (including 5 credits convertible to cash)Fun engagement activities for employeesMentorship and exposure to global leaders and teamsCareer growth opportunitiesDiverse and supportive work environment
The Qualifications We Seek
Minimum 2+ years of experience in commercial analytics, pricing, or revenue management within consumer telecommunications or subscription-based businesses (MUST HAVE)Proven hands-on experience working with telco metrics such as ARPU, churn curves, plan mix, and VAS attachment (non-negotiable)Demonstrated impact on revenue optimization, customer retention, and margin improvementStrong experience working with large customer datasets and translating insights into commercial and pricing decisionsExperience in pricing strategy, customer lifecycle value management (CVM), or revenue optimization within telco or subscription environmentsStrong stakeholder management and communication skills within commercial, product, or pricing teamsHighly analytical with a strong problem-solving mindset and attention to detail
Your Daily Tasks
Revenue Analytics & Commercial Performance (Core Focus)
Analyze ARPU, churn curves, plan mix, VAS attachment, and customer revenue trendsIdentify opportunities to improve revenue, retention, and margin performanceEvaluate performance of pricing, plans, and commercial initiatives using large customer datasets
Pricing Strategy & Optimization
Support development and optimization of pricing strategies and product positioningAssess pricing effectiveness and recommend adjustments based on customer behavior and market trendsModel revenue impact of pricing changes, promotions, and plan structures
Customer Base & Lifecycle Analytics
Analyze customer lifecycle performance across acquisition, retention, upsell, and churnSegment customer base to identify high-value opportunities and revenue risksMonitor churn drivers and recommend targeted interventions
Data Analysis & Insights Delivery
Work with large-scale telco datasets to generate actionable commercial insightsDevelop dashboards and reports tracking key commercial KPIsTranslate complex data into clear recommendations for stakeholders
Cross-Functional Commercial Collaboration
Partner with product, marketing, and commercial teams to align pricing and revenue strategiesSupport campaign planning with data-driven targeting and performance evaluation (not execution)Provide insights to influence business decisions and commercial outcomes
About the Client
Our client operates within the telecommunications industry, delivering high-speed broadband solutions across Australia. Known for its customer-first mindset and data-driven growth strategies, the organization continuously evolves its lifecycle management and commercial models. Joining the team means influencing revenue performance, shaping customer engagement at scale, and gaining exposure to international telecom markets within a performance-driven environment.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!

The AR Coordinator is responsible for actioning guest credit card chargebacks within the Credit Card timeline and also creating accounts receivable billings to collect funds primarily from unsettled guest onboard expenses, and medical expenses; and travel agent commission recalls as per company policy while ensuring PCI and SOX compliance.
The AR Coordinator actions Guest credit card chargebacks and also creates accounts receivable billings to bill/collect unsettled guest onboard expenses, and travel agent commission recalls.Processes the appropriate volume of transactions meeting production requirements.Maintains quality control meeting accuracy requirements.
Works within merchant credit card systems to clear guest credit card Chargebacks.Creates customer invoices in Oracle A/R to bill for unpaid onboard expenses.Ensures personal familiarity with and adherence to Finance and Company policies, SOX guidelines and PCI compliance.
Required Skills:
College degree/graduate or above. 2 to 3 years Accounting Clerical/billing and Credit Card Chargebacks experience within a large organization required.1 year prior supervisory experience or demonstrated leadership aptitude.Ability to balance conflicting priorities and multi-task in a fast-pace, sometimes stressful environment.Knowledge of and ability to evaluate financial/accounting systems and processes.Analytical with strong spreadsheet skills and basic accounting knowledge and experienceExceptional written and verbal communication skillsEstablished proficiency in Microsoft Word, Excel, OutlookOracle and POLAR experience preferred.Clear Communication Skills (Written & Verbal.)Familiarity with internal controls relative to financial transaction processing environments including Sarbanes Oxley, PCI compliance, and due diligence for handling customer PII (personally identifiable information.)h less than 1% errors(to be tested.)

Job Description SummaryThe Advisor I, Spanish responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.
Qualifications:Required language(s): English, SpanishAt least 1-year BPO experience (Customer Interaction-Voice)Must be amenable to rotating and shifting schedule in GBF Tower Bridgetowne. Open to Filipinos and Foreigners residing in PH. Foreigners with Permanent visa will be prioritized.Must be amenable to start by April 13.

About the role
The Project Manager is directly responsible for the initiation, planning, execution, and monitoring & controlling of projects. The Project Manager will work with and act as a liaison between functional groups to deliver projects on time, within budget, and according to specifications. This position requires very minimal supervision from senior management and is expected to perform well while working independently and leading a team. They will have the responsibility of providing support across different divisions as required by the needs of the business. Additional duties may include supporting the PMO Director in completing initiatives both internal and external.
Job responsibilities Project Management: Lead and manage multiple projects simultaneously, ensuring that all projects are delivered on time, within scope, and within budget.Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction.Resource Management: Allocate and manage resources effectively to ensure project milestones are met. This includes coordinating with internal teams and external vendors.Process Improvement: Continuously evaluate and improve implementation processes to enhance efficiency and effectiveness.Risk and Issues Management: Identify potential risks and active issues. Develop mitigation strategies or solutions to problems with the project team to ensure successful project outcomes.Change Management: Develop and implement change management strategies and plans with the project team that maximize adoption and minimize resistance.Documentation: Maintain comprehensive project documentation, including project plans, status reports, and other project artefacts
Requirements / Key CompetenciesExceptional communication skills, both written and verbalAbility to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationships.Ability to influence others and move toward a common vision or goal.Flexible and adaptable; able to work in ambiguous situations.Resilient and tenacious with a propensity to persevere.Organized with a natural inclination for planning strategy and tactics.Problem solving and root cause identification skills.Able to work effectively at all levels in an organization.Must be a team player and able to work collaboratively with and through others.Willingness to support and enforce policies and procedures pertaining to the change management process, as well as the ability to educate others on this process.Process- and detail-oriented

Job DescriptionProcess day-to-day accounts payable transactions, including invoices, payments, and employee reimbursements, ensuring accuracy and completenessAssist in performing accounts payable and bank reconciliations, identifying and resolving any discrepanciesSupport the maintenance of accurate financial records by reviewing and validating entries in the general ledgerCoordinate with vendors and internal teams regarding billing concerns, payment follow-ups, and basic procurement-related tasksProvide support during month-end closing by preparing reports, organizing documents, and assisting in account reconciliations
Qualifications:Bachelor’s degree in AccountancyAt least 2 years of experience in accounts payable or general accountingKnowledgeable in MS OfficeFamiliarity with accounting ERP systems (e.g., Oracle NetSuite, SAP Concur, or similar) is an advantageAmenable to a hybrid work setup (2 days onsite in Eastwood, Quezon City, and 3 days work-from-home) and willing to work on a dayshift schedule

Design High-Availability Networks with Fortinet, BGP, and SD-WAN
Modern network environments demand more than basic firewall knowledge-they require deep technical ownership and strategic execution. The Senior Network Engineer leads secure, scalable infrastructure using Fortinet, SD-WAN, and advanced routing. This role offers a long-term global career with Emapta, built for top-tier engineers seeking stability, impact, and continuous growth.
Job Overview
Employment type: Full-timeShift: Day Shift, Weekends OffWork setup: Hybrid, Makati (4 days onsite, 1 day WFH)
Exciting Perks Await!
Competitive Salary PackageHybrid work arrangementHMO coverage with free dependent upon regularizationPrime office location in Makati (Easy access to MRT stations, restaurants, and banks)Day shift scheduleFixed weekends offSalary Advance Program through our banking partner (Eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free fitness trainerExclusive Emapta Lifestyle Perks (hotel and restaurant discounts, and more)Unlimited referral incentives across the organizationStandard government and Emapta benefits20 annual leaves (5 convertible to cash)Fun employee engagement activitiesMentorship and exposure to global leadersCareer growth opportunitiesDiverse and supportive work environment
The Qualifications We Seek
Possess 5-10+ years of hands-on experience as a Network Engineer, preferably within a Telecom or ISP environmentAdvanced, hands-on expertise in Fortinet firewall administration, including policy design, VPNs, security profiles, troubleshooting, and optimizationProven experience in SD-WAN configuration, SLA performance tuning, and traffic optimizationStrong knowledge of routing protocols, including BGP, OSPF, static, and default routing, with real-world implementation experienceDesign and implement scalable network architectures, with proven experience in network design, segmentation, and high-availability environmentsDemonstrate strong expertise in Layer 2 and switching technologies, including Ethernet, VLAN, MPLS, and VXLANWork extensively with enterprise network hardware, including Cisco, HP, Aruba Networks, Juniper Networks, and MikroTik routers and switchesUtilize Next-Generation Firewall platforms, with Fortinet as the primary requirement; experience with Palo Alto Networks or Sophos is a plusManage core network services, including DNS, DHCP, SNMP, RADIUS/TACACS, and configuration management toolsSupport or administer Network Access Control (NAC) solutions, such as PacketFence, as an advantageLeverage network monitoring and alerting tools, including PRTG, SolarWinds, Zabbix, or similar platformsApply working knowledge of network automation or scripting, using Python and/or AnsiblePreferred: certifications such as CCNP, JNCIS, or equivalent; ITIL / IT Service Management certification is an advantage
Your Daily Tasks
Network Operations & Support
Perform daily health checks, monitor logs, and respond to alerts to ensure network availability, stability, and performanceMonitor network infrastructure in real time, ensuring connectivity, redundancy, and optimal utilizationInvestigate, isolate, and resolve incidents and outages using established troubleshooting methodsInstall, test, and maintain network devices, including routers, switches, firewalls, access points, and related infrastructureMaintain data center standards, including cabling, power, cooling systems, and operational checks
Change Management & Documentation
Participate in change management processes, including RFC creation, peer reviews, and implementationDevelop, maintain, and update SOPs, documentation, and troubleshooting guidesEnsure all tickets (incidents, requests, changes, problems) are resolved within SLA targetsDeliver timely and high-quality support to internal and external stakeholders
Technical Leadership & Innovation
Act as Level 3 escalation for high-severity incidents, critical requests, and implementationsServe as lead engineer when required and support complex technical initiativesCollaborate on testing, validation, and deployment of new technologies, upgrades, and solutionsRecommend improvements to network engineering practices, processes, and standards
Network Optimization & Compliance
Maintain patching and firmware compliance aligned with best practices and audit requirementsWork with cross-functional teams to resolve incidents, vulnerabilities, and system issuesEnsure security and compliance across on-premises and cloud environmentsContribute to IT policies, standards, and continuous process improvements
Reporting & Continuous Improvement
Analyze incident trends, identify gaps, and recommend service improvementsGenerate reports and provide insights to stakeholdersContinuously enhance processes, workflows, and service deliveryStay updated on emerging technologies and industry developments
Collaboration & Team Development
Build and maintain strong relationships with stakeholders and internal teamsMentor and support junior team members through coaching and knowledge sharingParticipate in team planning, meetings, and performance alignmentPromote accountability, ownership, and collaboration across the team
General Responsibilities
Perform additional administrative or operational duties as assigned
Key Relationships & Decision Making
Collaborate closely with global technology teams to support and execute cross-functional initiativesWork with the Technical Innovation and Engineering Manager for guidance, coaching, and performance developmentPartner with division management and internal teams to allocate resources and identify system and application needsProvide ongoing support to internal stakeholders, ensuring efficient processes and a positive user experienceContinuously assess and improve support delivery, tools, and workflowsExercise autonomy in day-to-day decision-making within defined scopeEscalate decisions involving significant impact, risks, or timeline changes to senior leadershipMaintain full accountability for delivering tasks on time, meeting quality standards, and achieving expected outcomes
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 11,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."
Tim Vorbach, CEO
#EmaptaEra

Network Operations Center Specialist
What can you expect in a Network Operations Center Specialist role with TaskUs:
Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.
Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.
Key Responsibilities:
Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.Investigate issues, resolve problems, and communicate status.Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoringProvide analysis through the monitoring systems to proactively identify network issues.Monitor the ticket queue for incoming service requests and respond/resolve issues as required.Engage in regular network troubleshooting activities and resolve network connectivity issues.Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.Ensure all activities are documented and tracked through the ticketing system.Execute established procedures as it relates to event, incident, and change management.Adhere to escalation procedures, task procedures, and troubleshooting processes.Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.Participate and/or be part of the NOC continuous improvement activities as defined.
Required Qualifications:Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls.Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.An understanding of the ITIL framework is a plus.Experience in creating, utilizing, and maintaining technical documentation.Good English communication skills both verbal and written is needed.Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.Able to work under pressure to meet deadlines, ability to adapt to change.Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules
Education / Certifications:
A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.
Work Location / Work Schedule / Travel:
Site: LZN Site (Imus, Cavite)Setup: OnsiteSchedule: Shifting (6AM to 3PM, 2PM to 11PM, 10PM to 7AM) | Initial setup: 8x5 (8 hours working schedule for 5 days) then after a couple of weeks, it will transition to 4x11 (11 hours working schedule for 4 days)
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Preferred SkillsPreferably with Sales Experience
About the RoleMonitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
ResponsibilitiesMonitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods.Documents quality issues and performance measures for management review.Provides information to assist in the feedback and formal education process of individuals on the phone.Works independently within set frames and follows set course.Develops own knowledge, shares best practice and develops relevant/appropriate solutions.Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
QualificationsHas a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.

Designing Training Modules● Study the scope, methods, processes and tools necessary to perform the job● Research appropriate techniques to help efficiently perform the task● Design training modules and prepare exercises, exams and activities● Participate in constantly improving training curriculum by evaluating and updating modules and other training materials● Conduct Post Training Reviews for all New Hire classes handled and provide insights and recommendations
Facilitating Product Training● Discuss program procedures and processes to new hires● Present necessary audio-video presentation, charts, recordings● Administer exercises, written exams and call simulations and practical tests● Organize class, groups and one-on-one activities for lesson retention● Recognize and reward satisfactory and outstanding performers● Address general inquiries, complaints and resolve trainees’ issues● Implement Stellar culture and policies
Mentoring and Maximizing the Learning Process● Evaluate trainee performance and progress through daily and weekly assessments● Facilitate and evaluate Mock Call assessments that mirror live scenarios● Attain coaching certification for trainee performance management● Create individual action and developmental plan● Coach trainees on areas of improvement and provide feedback● Monitor employee compliance to company policies
Record Keeping, Maintenance and Administrative Tasks● Prepare training materials, workstations, venue and other necessary tools and equipment● Document, update and maintain accurate statistical record of class performance and progress● Report accurate documentation of daily headcount, performance and progress● Perform administrative tasks such as track trainee daily time record
Providing Support to Operations● Secure operations certification for agent and supervisor level live calls or tasks for all lines of businesses supported● Take agent live calls or tasks, as well as supervisor tasks and other escalations● Provide floor and AHOD support, should it be necessary
Facilitating Refresher and Corporate Training Programs● Discuss updates, revisions and developments regarding a specific job/program● Facilitate corporate trainings as assigned by Training TL
Effective Communication and Coordination● Coordinate with Recruitment for trainee data and information● Coordinate with Administrative Officers for training venues, equipment, meals, etc● Coordinate with Recruitment and Operations Departments for calibration purposes● Coordinate with IT Department for technical issues● Coordinate with QA or TL during Nesting/Academy Bay● Respond to trainee inquiries and concerns
Other● Complete tasks delegated/assigned by the Learning & Development Assistant Manager or Senior Training Manager● Perform other reasonable duties, as required
Qualifications:● At least 2-3 years of related experience as a facilitator/trainer in a call center environment● Knowledge in adult learning● Knowledge in curriculum development and training design● Presentation skills● Planning and Organizing● Excellent verbal and written communication● Proficiency in basic computer applications● Adaptability and Flexibility● Must be amenable to work in Magallanes, Makati

Provide analytical support by examining financial and operational data to identify trends critical to future business success. Services include assisting the CFO and his/her staff in ensuring the accuracy and integrity of financial data, delivering insights that inform strategic decisions, and supporting overall financial planning processes.
Responsibilities:• Analysis of current and past trends in key performance indicators including all areas of revenue, cost of sales, and expenses • Develop and maintain financial forecasts • Identify and track key performance metrics pertaining to business operations, benchmarking, etc. • Monitoring of performance indicators, highlighting trends and analyzing causes of unexpected variance • Management of budgeting and financial forecasting tools. Support of annual planning process • Development of functional financial analyses to support strategic initiatives • Automation of operational process to drive efficiency and enhance return on investment • Analysis of financial information to provide timely recommendations to management for optimal decision making • Collaboration with Senior Management Team in preparation of board presentations and functional reviews • Utilize financial modeling and data analytics tools • Work on various projects, related data requests and financial reports to support strategic initiatives, ad hoc projects and assignments as they develop to the extent within the scope set forth herein.

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job SummaryWe are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing education for financial professionals. This role focuses on creating certification course materials, blogs and whitepapers, collaborating with the client’s existing writing teams to ensure the content produced aligns with the organization’s goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector. Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management or financial crime prevention is a bonus. As a writer you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences. ResponsibilitiesWriting clear, compelling copy that informs and instructions for various media (e.g. long form blog posts, learning modules, skills assessments, surveys, articles, whitepapers, etc.).Interpreting a content brief to understand assigned task and underlying ask; following up where more information may be needed.Engaging with client SMEs and teams to understand the purpose of the asset key takeaways and calls to action (CTAs), and behavior it is trying to influence. Adhering to client brand and editorial guidelines.Applying feedback from client team and quality control editors.Partnering with client teams, making suggestions, bringing own ideas and expertise to the table. Required SkillExceptional writing, editing, and proofreading abilities with strong attention to detail.Strong interest in education, adult-learning, and crime and fraud. Ability to transform a content brief into engaging courseware or narratives.Strong research skills and a natural curiosity to learn new topics.Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials.Proficiency in Microsoft Office and familiarity content and learning management systems such as Xyleme, Articulate 360.Excellent time management and organizational skills.Team player with excellent communication and interpersonal skills.Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.Minimum of 5+years of experience in copywriter/content creator roles.Bachelor’s degree in journalism, Communications, English or equivalent experience. Reliable home internet service.Willingness to work a 3rd shift that overlaps with U.S. business day.

We are seeking a strategic and results-driven HR Manager to lead and oversee the full spectrum of Human Resources functions. This role is responsible for ensuring the effective and efficient delivery of HR operations, while aligning people strategies with organizational goals.Key Responsibilities
Operational Leadership & HR Service Delivery Lead end-to-end HR operations across all sites, ensuring compliance, accuracy, and service standards. Manage employee lifecycle processes, including onboarding, movements, performance reviews, and status changes. Oversee administrative and disciplinary cases, hearings, documentation, and formal resolutions in partnership with CODI. Prepare statutory reports and represent the organization in labor-related proceedings. Resolve employee concerns, escalations, and HR tickets within SLA and quality benchmarks. Supervise HR Coordinators and maintain compliance records, including OSH and regulatory documentation.
Strategic HR Leadership Develop and execute integrated HR strategies aligned with business goals and workforce plans. Analyze workforce data to drive organizational design, productivity, and efficiency improvements. Lead employee engagement, culture-building, and DEI initiatives across all levels. Strengthen HR governance, policies, systems, and compliance risk management. Provide expert guidance on complex employee relations and organizational challenges. Mentor and develop the HR team while leading enterprise-wide and strategic initiatives.
Skills, Knowledge & ExpertiseBachelor's degree in Human Resources, Business Administration, or a related field.Proven experience in HR Manager or a similar role in a BPO industry (at least 2 years)Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Proficiency in HR systems and software.Knowledge of HR laws, regulations, and best practices.

About the Role

As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Responsibilities

Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clientsWork closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and qualityEnsure proper resource allocation and cost management across the designated accountsOptimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skillsResolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teamsProvide functional leadership to Resource Planners, Schedulers and Real Time Analysts
Qualifications

Bachelor’s degree in business, management, or a related field (or equivalent experience); advanced degrees preferredCertification/s requiredThomas PPA (Behavioral): Match is scored from 1 to 5 stars. A minimum of 3 stars is generally considered acceptable. Operations defines the exact fit % threshold for each role.Thomas GIA (Cognitive): Scores compared against ideal percentile ranges for the role. Gaps are reviewed to determine if they are critical or trainable.
Required Skills

5+ years of progressive experience in Workforce ManagementIn-depth knowledge of WFM processes and best practicesAbility to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutionsStrong stakeholder/ client management skillsKnowledge of resource/ budget creations and execution
Preferred Skills

Relationship management: The "business partner" title is key. Look for candidates who can demonstrate strong relationship-building skills and a consultative approach. They should be able to talk about their relationships with clients and stakeholders.Advisory skills: Ask for a specific example of a time they acted as an advisor, not just an executor. How did they use their expertise to influence a decision or solve a business problem for a client?WFM Expertise: They need in-depth knowledge to be a credible advisor. Ask them to explain how they would optimize WFM performance.Problem solving: Look for examples of how they’ve resolved a process bottleneck. They should be able to describe the root cause analysis and the solution they implemented.Budget awareness: Probe their understanding of how WFM decisions impact the budget. They should be able to speak to resource allocation and cost management.

PurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite’s customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.
Scope of Responsibilities
Incident ManagementServe as the first point of contact for all inbound tickets (Freshdesk, Jira, Slack, email, chat, phone).Triage and categorise incidents.Follow SOPs and knowledge base guidance to resolve issues such as:Wearable lights troubleshootingCharging or pairing checksDashboard login and access issuesBasic configuration and onboarding questionsMaintain accurate ticket hygiene in Freshdesk/Jira.Keep customers updated until resolution or escalation.Use remote management tools to support customers.Probe customers for feature requests or system improvements and log accordingly.
Data Analysis and ReportingReview tickets and system alerts daily.Capture and flag recurring patterns (e.g., anomalies in vehicle speed caused by radar reflections).Identify anomalies in data CSV exports and log findings.Review dashboards for anomalies and escalate as required.Create graphs and tables from CSV data exports.Provide weekly sample reports showing volumes, error categories, and key trends.Share findings with L2/L3 and Ops teams for product improvement.
Deployment Reviews and Issue CaptureCheck recent deployments of wearables, base stations, and dashboard features.Log anomalies or issues (including screenshots/logs) into the ticketing system.Provide deployment review summaries to support early detection and resolution.
Tools and SystemsTicketing Platforms: Freshdesk, JiraCommunication: Slack, email, phoneKnowledge Management: Confluence, Google Drive, Forsite Knowledge BaseReporting: Excel/BI templates for weekly and monthly outputs

Position: Project Lead Scrum MasterWork Set-up: Remote (Must be Davao Base); Must be willing to work in a HYBRID set-up if required.Work Shift Schedule: Morning (Must be open to a Flexible schedule if business needs requires it)
About the RoleWe are looking for a detail-oriented Project Lead/Scrum Master to support the delivery of software development projects. You will work closely with engineering teams, project leaders, and stakeholders to keep projects organized, on track, and well-communicated.The role requires a solid understanding of core Project Coordinator principles, with the ability to handle stakeholder management, coaching, and team support. Candidates should be capable of navigating challenges, providing performance feedback, and making sound operational decisions.For a fast-paced site like Davao, we need someone who can confidently step up, take ownership, and effectively manage day-to-day operations.
Key Responsibilities:
Project CoordinationAssist with project planning, scheduling, and coordination of resources.Maintain project documentation, trackers, and status reports.Monitor project milestones, deliverables, and timelines.Schedule meetings, prepare agendas, and document meeting notes.Support communication between engineering teams and stakeholders.Track project risks and escalate potential issues when needed.Assist with budget tracking and invoicing support.
Operational & Team SupportTrack delivery metrics and assist with account health monitoring.Maintain project dashboards and operational reports for leadership.Monitor team capacity, utilization, and workload distribution.Track team one-on-one documentation and compliance.Identify early signs of delivery or team risks and escalate when necessary.Support coordination between Software Delivery and Customer Success teams.Handle stakeholder and crisis management.Does Coaching and mentoring of team members.
Process ImprovementIdentify gaps in project or engineering processes.Recommend and help implement improvements to improve efficiency and delivery.
Skills & Tools:Must have experience using Jira, Confluence, or similar project management tools.Proficiency in Microsoft Office or Google Workspace.Familiarity with Agile or Scrum development environments.
Qualifications:Bachelor’s degree in Computer Science, Business, or related field.At least with 3 years experience in the software or IT industry.Must have 1 year experience in project coordination, project support, or delivery support.Must have experience in Coaching and handling team and people management.Solid experience in handling Stakeholder and Crisis Management.Experience working on projects 500+ hours in scope.Scrum Master certification is an advantage but not required.Strong written and verbal English communication skills.Must be open to working in a FLEXIBLE Schedule schedule if business needs requires it.The work set-up is Remote but Must be willing to work in a HYBRID set-up if required.Must be a resident of Davao or willing to RELOCATE in Davao
Why Join Us:Work closely with experienced software development teams.Gain exposure to end-to-end project delivery in a tech environment.Be part of a collaborative and supportive team culture.Opportunity to contribute to process improvements and operational efficiency.
Apply now if you’re looking to grow your career in project coordination within a software development environment.