Job DescriptionProcess day-to-day accounts payable transactions, including invoices, payments, and employee reimbursements, ensuring accuracy and completenessAssist in performing accounts payable and bank reconciliations, identifying and resolving any discrepanciesSupport the maintenance of accurate financial records by reviewing and validating entries in the general ledgerCoordinate with vendors and internal teams regarding billing concerns, payment follow-ups, and basic procurement-related tasksProvide support during month-end closing by preparing reports, organizing documents, and assisting in account reconciliations
Qualifications:Bachelor’s degree in AccountancyAt least 2 years of experience in accounts payable or general accountingKnowledgeable in MS OfficeFamiliarity with accounting ERP systems (e.g., Oracle NetSuite, SAP Concur, or similar) is an advantageAmenable to a hybrid work setup (2 days onsite in Eastwood, Quezon City, and 3 days work-from-home) and willing to work on a dayshift schedule
Designing Training Modules● Study the scope, methods, processes and tools necessary to perform the job● Research appropriate techniques to help efficiently perform the task● Design training modules and prepare exercises, exams and activities● Participate in constantly improving training curriculum by evaluating and updating modules and other training materials● Conduct Post Training Reviews for all New Hire classes handled and provide insights and recommendations
Facilitating Product Training● Discuss program procedures and processes to new hires● Present necessary audio-video presentation, charts, recordings● Administer exercises, written exams and call simulations and practical tests● Organize class, groups and one-on-one activities for lesson retention● Recognize and reward satisfactory and outstanding performers● Address general inquiries, complaints and resolve trainees’ issues● Implement Stellar culture and policies
Mentoring and Maximizing the Learning Process● Evaluate trainee performance and progress through daily and weekly assessments● Facilitate and evaluate Mock Call assessments that mirror live scenarios● Attain coaching certification for trainee performance management● Create individual action and developmental plan● Coach trainees on areas of improvement and provide feedback● Monitor employee compliance to company policies
Record Keeping, Maintenance and Administrative Tasks● Prepare training materials, workstations, venue and other necessary tools and equipment● Document, update and maintain accurate statistical record of class performance and progress● Report accurate documentation of daily headcount, performance and progress● Perform administrative tasks such as track trainee daily time record
Providing Support to Operations● Secure operations certification for agent and supervisor level live calls or tasks for all lines of businesses supported● Take agent live calls or tasks, as well as supervisor tasks and other escalations● Provide floor and AHOD support, should it be necessary
Facilitating Refresher and Corporate Training Programs● Discuss updates, revisions and developments regarding a specific job/program● Facilitate corporate trainings as assigned by Training TL
Effective Communication and Coordination● Coordinate with Recruitment for trainee data and information● Coordinate with Administrative Officers for training venues, equipment, meals, etc● Coordinate with Recruitment and Operations Departments for calibration purposes● Coordinate with IT Department for technical issues● Coordinate with QA or TL during Nesting/Academy Bay● Respond to trainee inquiries and concerns
Other● Complete tasks delegated/assigned by the Learning & Development Assistant Manager or Senior Training Manager● Perform other reasonable duties, as required
Qualifications:● At least 2-3 years of related experience as a facilitator/trainer in a call center environment● Knowledge in adult learning● Knowledge in curriculum development and training design● Presentation skills● Planning and Organizing● Excellent verbal and written communication● Proficiency in basic computer applications● Adaptability and Flexibility● Must be amenable to work in Magallanes, Makati
Promote Employee Learning and Development:Responsible for executing the entire training process, needs assessment, development or outsourcing or training programs including content, delivering or training programs and evaluation of effectiveness of trainingResearch and recommend internal and external training programs that align with Probe’s business objectives as well as employee needsWorks directly with functional group heads to define and customize programs based on their group’s needs
Compliance to Training Standard:Manage Probe’s learning and development according to the set standards and qualityConduct auditing of training within the company to ensure process complianceEnsure the timely implementation of any changes to training design, methodology and materials as a result of training needs analysis or customer/client requirementsUpdate training content to ensure continuous improvementManage the company’s training data & produce reports as necessary
Manage Client-Specific Training:Ensure that training is appropriately designed to manage client or program—specific requirementsConduct analysis of new client or contract requirements in conjunction with the Client Services and Operations TeamEnsure all Trainers complete the Train the Trainers course and achieve training certification for each client/programOrganise and deliver client training and develop new client training materials as required
Manage Training Participants:Ensure the prompt management of performance or behavioral issues of traineesProvide relevant Manager with post training feedback from the employee’s assessments and make recommendations for coachingAssist Managers with ongoing coaching of employees
Manage Direct Reports:Ensure that all Trainers complete the Trainer Certification Course which should include Facilitation and Presentation skills, Adult Learning Principles, training needs analysis, etc.Coach, develop and mentor direct reports to optimize performanceConduct monthly performance reviews (MPR)Provide regular company updates to direct reportsManage direct reports in line with company policies & procedures
Other:Liaise with the Operations Management team regarding training gaps that are identified to arrive at the best possible solution, this may involve developing or modifying existing training, sourcing external training etc.Facilitate other training as requiredOther reasonable duties as required
Start your career as a Customer Service Representative at Probe CX in Makati City! We are looking for motivated candidates who are eager to provide outstanding customer support. Fresh graduates are welcome to apply
We are looking for candidates who are:At least high school/senior high school graduateProficient in English communication (both oral and written)No BPO Experience needed Willing to work on-site in Makati City
Why Choose Probe CX? ✓ Day 1 Maxicare HMO + 1 Free Dependent - 240k MBL and covering pre-existing conditions and until 70 years old✓ People-First company (Work-Life Balance)✓ Career Development & Advancement✓ Performance Based and Program Based Incentives✓ Yearly Salary Increase✓ Financial Assistance✓ Mental health support✓ Paid Training✓ Group life insurance✓ Leaves encashment✓ Gym Membership Discounts✓ Recreational Rooms✓ Work for a Premium Australian Company
Interested? Join our Virtual Recruitment Hub to process your application:Google Meet Link: https://meet.google.com/uue-ghay-jtd
Just don't forget to declare "LinkedIn" as your source of application.
Ready for a rewarding career in customer service? Probe CX is hiring Dayshift Customer Service Representatives at BGC, Taguig City. Applicants interested in learning and growth are welcome, as no prior BPO experience is needed.
We are on the lookout for candidates who are:At least a high school graduate, college undergraduate, or graduateProficiency in English, both written and verbalWilling to work onsite at The Curve BGC, Taguig City (Infront of St Luke's Medical Center)
✨ 𝐆𝐫𝐨𝐰 𝐚𝐧𝐝 𝐞𝐧𝐣𝐨𝐲 𝐭𝐡𝐞𝐬𝐞 𝐠𝐫𝐞𝐚𝐭 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 ✨✓ Day 1 Maxicare HMO + 1 Free Dependent - 240k MBL and covering pre-existing conditions and until 70 years old✓ People-First company (Work-Life Balance)✓ Career Development & Advancement✓ Performance Based and Program Based Incentives✓ Yearly Salary Increase✓ Financial Assistance✓ Mental health support✓ Paid Training✓ Group life insurance✓ Leaves encashment✓ Gym Membership Discounts✓ Recreational Rooms✓ Work for a Premium Australian Company
Interested? Click Apply and Join our Virtual Recruitment HubGoogle Meet Link: https://meet.google.com/uue-ghay-jtdMon - Fri: 8 AM - 4 PM
Kindly declare "LinkedIn" as your source of application
The Director of Quality Insights & Analytics is responsible for designing, implementing, and managing the overall quality and customer experience strategy for the centralised Probe CX Quality team. This role focuses on driving operational excellence, enhancing performance through data-driven insights, and ensuring a high standard of service delivery across multiple campaigns.
Main Activities and Responsibilities:● Develop and execute a comprehensive centralised quality strategy aligned with global business objectives and specific call centre performance goals.● Analyse quality trends, speech analytics data, and industry benchmarks to identifyperformance gaps and recommend innovative, technology-driven solutions.● Design and oversee quality monitoring programs, including transaction monitoring, customer sentiment analysis, and compliance auditing across diverse campaigns.● Leverage modern quality technologies such as speech and text analytics, automated scoring (AQM), and real-time reporting dashboards to ensure monitoring effectiveness and scale.● Ensure quality feedback loops are updated, relevant, and engaging—focusing on behavioral coaching insights, product knowledge gaps, and systemic process improvements.● Lead, mentor, and develop the centralised team of Quality Managers and Quality Analysts● Foster a collaborative and high-performing team environment, ensuring the quality department acts as a true partner to operations● Partner with Operations, L&D, HR, and Client Leadership teams to identify performance trends and create targeted quality improvement plans.● Act as a trusted advisor to senior leadership and external clients, providing data-backed recommendations on operational and customer experience quality enhancements.● Develop metrics to measure the effectiveness of quality initiatives and their direct correlation to business outcomes like CSAT, NPS, and First Contact Resolution (FCR).● Constantly evaluate and refine quality scorecards and calibration standards based on client feedback and evolving performance results.● Maintain rigorous quality documentation, calibration logs, and certification records to ensure constant audit readiness for external clients● Ensure all quality programs meet legal, regulatory (e.g., PCI, GDPR), and organizational compliance requirements across all campaigns.● Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.● Actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.● Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.● Complete all necessary training requirements and professional development opportunities.● Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.● Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.● Having a responsibility to actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
Qualifications and Typical Experience:● Relevant tertiary qualifications in management or business discipline● Substantial experience within similar role● Experience working directly with clients● 2 years plus experience in a customer service / sales position or related industry (desirable)
Other Position Requirements:● Some interstate travel may be required● Subject to business demands, additional hours may be required● May be required to travel and work across various sites
Key ResponsibilitiesPreparation of month-end closing journal postings and reportingPreparation of balance sheet reconciliationPreparation of intercompany reconciliation and settlementPreparation of cash flow forecastPrepare monthly reports as requiredReview, validates and/ or records company transactionsMaintain assigned company’s booksPoint of contact for external audit
QualificationsThe applicant must be CPA with at least 5 years of experience in financial reportingStrong grasp and understanding of financial controls and best practicesExperience in audit is nice to have but not requiredProactive and driven to meet deadlinesAttention to detail and accuracyAbove average verbal and written communication skillsProficiency in Microsoft office toolsQuick learner and able to suggest for process improvementAmenable to work on a temporary hybrid work set-up in (2 days onsite Global One, Eastwood, Quezon City and 3 days WFH)
You can build a great customer service career at Probe CX in BGC, Taguig City. We are currently hiring Customer Service Representatives, and no BPO experience is necessary to qualify.
We are on the lookout for candidates who are:At least a high school graduate, college undergraduate, or graduateProficiency in English, both written and verbalWilling to work onsite at The Curve BGC, Taguig City (Infront of St Luke's Medical Center)
Why Join Probe CX? ✓ Day 1 Maxicare HMO + 1 Free Dependent - 240k MBL and covering pre-existing conditions and until 70 years old✓ People-First company (Work-Life Balance)✓ Career Development & Advancement✓ Performance Based and Program Based Incentives✓ Yearly Salary Increase✓ Financial Assistance✓ Mental health support✓ Paid Training✓ Group life insurance✓ Leaves encashment✓ Gym Membership Discounts✓ Recreational Rooms✓ Work for a Premium Australian Company
Interested? Click Apply and Join our Virtual Recruitment HubGoogle Meet Link: https://meet.google.com/uue-ghay-jtdMon - Fri: 8 AM - 4 PM
Kindly declare "LinkedIn" as your source of application
We are on the lookout for candidates who are:
At least a high school graduate, college undergraduate, or graduateWe are accepting candidate with or without experienceFresh Graduates are encouraged to apply!Proficiency in English, both written and verbalWilling to work onsite in Eastwood
Join our growing team and unlock these great benefits:
✓ Day 1 Maxicare HMO + 1 Free Dependent - 240k MBL and covering pre-existing conditions and until 70 years old✓ People-First company (Work-Life Balance)✓ Career Development & Advancement✓ Performance Based and Program Based Incentives✓ Yearly Salary Increase✓ Financial Assistance✓ Mental health support✓ Paid Training✓ Group life insurance✓ Leaves encashment✓ Gym Membership Discounts✓ Recreational Rooms✓ Work for a Premium Australian Company
Interested? Click Apply and Join our Virtual Recruitment Hub
Google Meet Link: https://meet.google.com/uue-ghay-jtdMon - Fri: 8 AM - 4 PM
Kindly declare "LinkedIn" as your source of application
💼 About the RoleWe’re looking for a Commercial Reporting Analyst (Advanced Excel and Dashboarding) who is highly skilled in Microsoft Excel and dashboard creation. In this role, you’ll work with raw and complex datasets, transforming them into interactive dashboards and reports that support business decisions across sales, finance, and operations.
👉 Important: This is a hands-on, Excel-heavy role. You’ll be expected to build dashboards from scratch—not just maintain existing reports.
🔧 What You’ll DoBuild interactive Excel dashboards using raw/unstructured dataDevelop and maintain KPI reports for business performanceClean, transform, and structure large datasetsAnalyze trends and provide actionable insightsCollaborate with stakeholders across Finance, Sales, and OperationsBuild interactive Excel dashboards using raw/unstructured dataDevelop and maintain KPI reports for business performanceClean, transform, and structure large datasetsAnalyze trends and provide actionable insightsCollaborate with stakeholders across Finance, Sales, and Operations
✅ What We’re Looking ForMust-Have (Non-Negotiable)Advanced Microsoft Excel skills:PivotTables, Power PivotXLOOKUP, INDEX/MATCHNested IF formulasDynamic arrays (FILTER, SORT, UNIQUE)Proven experience in creating dashboards in Excel from scratchStrong data handling skills (cleaning and structuring raw data)Background in Reporting, MIS, Analytics, or similar rolesStrong English communication skills (stakeholder-facing)
Nice-to-HavePower Query (data transformation)VBA / Macros (automation)Experience in BPO, Financial Reporting, or Commercial AnalyticsExposure to Power BI or similar tools
🎯 Why Join Us?Opportunity to work on high-impact, data-driven projectsExposure to regional stakeholders (AU)Collaborative and growth-focused environmentCompetitive salary package (open to strong candidates)
⚠️ Before You ApplyThis role requires hands-on Excel expertise.You should be confident in:Building dashboards from raw dataUsing advanced formulas independentlyWorking with large datasets
If you’re someone who enjoys turning data into insights and building dashboards that drive decisions—we’d love to hear from you!
