Network Operations Center Specialist
What can you expect in a Network Operations Center Specialist role with TaskUs:
Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.
Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.
Key Responsibilities:
Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.Investigate issues, resolve problems, and communicate status.Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoringProvide analysis through the monitoring systems to proactively identify network issues.Monitor the ticket queue for incoming service requests and respond/resolve issues as required.Engage in regular network troubleshooting activities and resolve network connectivity issues.Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.Ensure all activities are documented and tracked through the ticketing system.Execute established procedures as it relates to event, incident, and change management.Adhere to escalation procedures, task procedures, and troubleshooting processes.Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.Participate and/or be part of the NOC continuous improvement activities as defined.
Required Qualifications:Minimum of 1 year Network Administration experience with in-depth hands-on experience in managing switches, routers and firewalls.Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.An understanding of the ITIL framework is a plus.Experience in creating, utilizing, and maintaining technical documentation.Good English communication skills both verbal and written is needed.Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.Able to work in a fast-paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.Able to work under pressure to meet deadlines, ability to adapt to change.Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules
Education / Certifications:
A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.
Work Location / Work Schedule / Travel:
Site: LZN Site (Imus, Cavite)Setup: OnsiteSchedule: Shifting (6AM to 3PM, 2PM to 11PM, 10PM to 7AM) | Initial setup: 8x5 (8 hours working schedule for 5 days) then after a couple of weeks, it will transition to 4x11 (11 hours working schedule for 4 days)
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Technical Support Engineer
What can you expect in a Technical Support Engineer role with TaskUs:
Key Responsibilities:
As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications: Good knowledge of major Windows operating systemsStrong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).Understanding of Encryption - SSL/TLS, Types of Certificates.Basic Windows & Office 365 Administration.Exposure to administering Active Directory & Entra ID.Familiar with RESTful API usage.Ability to read SQL queries.Experience with PSA/CRM tools & applications.Familiar with troubleshooting financial systems & POS machines.Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting.Excellent written and verbal communication skills.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+CompTIA Network+CompTIA Linux+
Education / Certifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel: Site: TaskUs - Las Pinas | HirayaSetup: Full-time OnsiteSchedule: Rotational
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What can you expect in a Technical Support Engineer (EP & Security) role with TaskUs:
Key Responsibilities:
As a Technical Support Engineer , you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:Excellent knowledge of major operating systems Windows, macOS & Linux.Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.Basic Windows Administration, including Active Directory & Group policies.Hands-on experience with Patch Management, Application & System performance troubleshooting.Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).Ability to read/write SQL queries.Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.Familiar with Windows firewall concepts, including rule configuration.Excellent written and verbal communication skills.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas:CompTIA A+CompTIA Network+CompTIA Server+CompTIA Security+MCP, MCTS, or MCITCCNA
Education / Certifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:Site: TaskUs - Las Pinas | HirayaSetup: Full-time OnsiteSchedule: Rotational
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What can you expect in an Associate Technical Support Engineer - L1 role with TaskUs:
Key Responsibilities:
As an Associate Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:Excellent knowledge of major operating systems - Windows OS, macOS & Linux.Exposure to Virtualization technologies - VMware & Hyper-V. Familiar with BIOS/UEFI and system boot diagnostics. Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. Windows server and workstation hardware troubleshooting. Active Directory & Group Policy. Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. Understanding of file systems (NTFS, FAT, ext4), permissions. Familiar with Backup & recovery concepts. Basic knowledge of MS Exchange Server, MS SQL queries. Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc). Firewall rule configuration and troubleshooting ports block. Excellent written and verbal communication skills.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas:CompTIA A+CompTIA Network+CompTIA Server+ CompTIA Security+ Microsoft Certified Azure Administrator Red Hat Linux VMware VCP AWS Certified Solutions Architect
Education / Certifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:Site: TaskUs - Las Pinas | HirayaSetup: Full-time OnsiteSchedule: Rotational
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Job DescriptionJob DescriptionWhat can you expect in an IT Support Specialist role with TaskUs:
Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Requirements:At least 1year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skillsBig plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.You have good time and project management skillExcellent English communication skills - both spoken and writtenYou are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.
Work mode : Full onsiteWork schedule : 24/ 7 (Rotational shifts)Job location :Batangas, Philippines
What can you expect in an IT Support Specialist role with TaskUs:
Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Key Responsibilities:You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failureIdentify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.You will assist in conducting user’s application testing during program implementation, migration, and system maintenance.You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.
Required Qualifications:
At least 1-3 year minimum experienceKnowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skillsBig plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.You have good time and project management skillExcellent English communication skills - both spoken and writtenYou are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills
Education / Certifications:
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:
Full onsite (5 days working)Location : Cavite, PhilippinesShift timing : Rotational shifts (ph)Amenable to start ASAP
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What can you expect in a Technical Support Engineer role with TaskUs:
Key Responsibilities:
As a Technical Support Engineer , you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:Working knowledge of major operating systems - Windows OS, macOS & Linux/Unix systems.Knowledge with Virtualization Technologies - VMware & Hyper-V.Experience with BIOS/UEFI troubleshooting and system boot diagnostics.Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).Windows server and workstation hardware troubleshooting.Windows Server Core management & Administration skills (roles and features, disk management).Active Directory permissions (ACLs) & Group Policy.Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologiesBasic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.Excellent written and verbal communication skills.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas:CompTIA A+CompTIA Network+CompTIA Server+CompTIA Security+Microsoft Certified Azure AdministratorRed Hat LinuxVMware VCPAWS Certified Solutions Architect
Education / Certifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:Site: TaskUs - Las Pinas | HirayaSetup: Full-time OnsiteSchedule: Rotational
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
3 to 4 years
● Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. ● Experience with BIOS/UEFI troubleshooting and system boot diagnostics. ● Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. ● Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). ● Windows server and workstation hardware troubleshooting. ● Windows Server Core management & Administration skills (roles and features, disk management). ● Active Directory permissions (ACLs) & Group Policy. ● Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. ● Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies ● Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. ● Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). ● Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. ● Excellent written and verbal communication skills. Industry-accepted certifications or equivalent work experience in one or more of the following areas: ● CompTIA A+ ● CompTIA Network+ ● CompTIA Server+ ● CompTIA Security+ ● Microsoft Certified Azure Administrator ● Red Hat Linux ● VMware VCP ● AWS Certified Solutions Architect
Experience Required: 3 – 4 Years Location & Mode: Manila, Philippines - Onsite Duration: Full-Time Shift: 24/7 Rotational Shifts
Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in Manila office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. Experience with BIOS/UEFI troubleshooting and system boot diagnostics. Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Windows server and workstation hardware troubleshooting. Windows Server Core management & Administration skills (roles and features, disk management). Active Directory permissions (ACLs) & Group Policy. Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. Excellent written and verbal communication skills. Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ Microsoft Certified Azure Administrator Red Hat Linux VMware VCP AWS Certified Solutions Architect Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What can you expect in a Technical Support Engineer role with TaskUs:
Key Responsibilities:
As a Technical Support Engineer , you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications: Good knowledge of major Windows operating systemsStrong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).Understanding of Encryption - SSL/TLS, Types of Certificates.Basic Windows & Office 365 Administration.Exposure to administering Active Directory & Entra ID.Familiar with RESTful API usage.Ability to read SQL queries.Experience with PSA/CRM tools & applications.Familiar with troubleshooting financial systems & POS machines.Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting.Excellent written and verbal communication skills.
Preferred Qualifications:Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+CompTIA Network+CompTIA Linux+
Education / Certifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel: Site: TaskUs - Las Pinas | HirayaSetup: Full-time OnsiteSchedule: Rotational
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
