PurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite’s customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.
Scope of Responsibilities
Incident ManagementServe as the first point of contact for all inbound tickets (Freshdesk, Jira, Slack, email, chat, phone).Triage and categorise incidents.Follow SOPs and knowledge base guidance to resolve issues such as:Wearable lights troubleshootingCharging or pairing checksDashboard login and access issuesBasic configuration and onboarding questionsMaintain accurate ticket hygiene in Freshdesk/Jira.Keep customers updated until resolution or escalation.Use remote management tools to support customers.Probe customers for feature requests or system improvements and log accordingly.
Data Analysis and ReportingReview tickets and system alerts daily.Capture and flag recurring patterns (e.g., anomalies in vehicle speed caused by radar reflections).Identify anomalies in data CSV exports and log findings.Review dashboards for anomalies and escalate as required.Create graphs and tables from CSV data exports.Provide weekly sample reports showing volumes, error categories, and key trends.Share findings with L2/L3 and Ops teams for product improvement.
Deployment Reviews and Issue CaptureCheck recent deployments of wearables, base stations, and dashboard features.Log anomalies or issues (including screenshots/logs) into the ticketing system.Provide deployment review summaries to support early detection and resolution.
Tools and SystemsTicketing Platforms: Freshdesk, JiraCommunication: Slack, email, phoneKnowledge Management: Confluence, Google Drive, Forsite Knowledge BaseReporting: Excel/BI templates for weekly and monthly outputs
PurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite’s customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.
Scope of Responsibilities
Incident ManagementServe as the first point of contact for all inbound tickets (Freshdesk, Jira, Slack, email, chat, phone).Triage and categorise incidents.Follow SOPs and knowledge base guidance to resolve issues such as:Wearable lights troubleshootingCharging or pairing checksDashboard login and access issuesBasic configuration and onboarding questionsMaintain accurate ticket hygiene in Freshdesk/Jira.Keep customers updated until resolution or escalation.Use remote management tools to support customers.Probe customers for feature requests or system improvements and log accordingly.
Data Analysis and ReportingReview tickets and system alerts daily.Capture and flag recurring patterns (e.g., anomalies in vehicle speed caused by radar reflections).Identify anomalies in data CSV exports and log findings.Review dashboards for anomalies and escalate as required.Create graphs and tables from CSV data exports.Provide weekly sample reports showing volumes, error categories, and key trends.Share findings with L2/L3 and Ops teams for product improvement.
Deployment Reviews and Issue CaptureCheck recent deployments of wearables, base stations, and dashboard features.Log anomalies or issues (including screenshots/logs) into the ticketing system.Provide deployment review summaries to support early detection and resolution.
Tools and SystemsTicketing Platforms: Freshdesk, JiraCommunication: Slack, email, phoneKnowledge Management: Confluence, Google Drive, Forsite Knowledge BaseReporting: Excel/BI templates for weekly and monthly outputs
Role OverviewReporting to our Financial Manager, the Senior Tax Accountant will play a key role in efficient management of the Client Group data and accounts. Working in a close- knit finance team, you will have an opportunity to make a true impact in this role and grow with your ideas and hand-on approach, ensuring integrity and compliance for reporting and decision making.
Responsibilities:Preparing weekly, monthly, and quarterly reporting.Assist in the preparation of fully supported balance sheet reconciliations.Assisting the Financial Manager in the preparation of half year and annual statutory accounts.Assisting with tax compliance, including GST and external audits.Collaborating with teams to automate and streamline accounting practices.Play a key role in finance projects initiatives.Having completed a number of month-end and year-end processes, they would be looking for their next role to provide a challenge that involves taking the heaving lifting out of month-end processes.Embracing an ERP, SQL, and BI tools to reduce manual process and to provide more meaningful data to the broader business to enable faster decision making.Qualifications:The ideal candidate will have minimum 5 years of experience in a similar role.Tech savvy and has experience working on accounting systems.Solid financial accounting principles.Knowledgeable with tax compliance, including GST and external auditsRequired ExperienceTaxation & Regulatory ComplianceAustralian BAS preparation & lodgementStatutory/financial reporting preparationStrongly regarded / preferred but not requiredFilings of GST/VAT in other jurisdictions (we are in Dubai, Singapore, UK, Cyprus, Germany)FBTCorporate taxExternal Audit Support
Position OverviewThe Salesforce Architect supports the CRM Product Manager and Head of Core Business Services, ensuring a seamless Salesforce experience for internal stakeholders. This technical role focuses on Salesforce Revenue Cloud Advanced (RCA), integrating Spiff for commissions, and connecting with proprietary platforms and ERP systems.Key ResponsibilitiesDesign and implement scalable RCA solutions (catalog, pricing, quoting, renewals)Integrate Spiff for automated commission managementDevelop custom Salesforce solutions using Apex, LWC, and FlowBuild robust data models across CPQ, Billing, CRM, ERP, and Data PlatformsProvide technical leadership, code reviews, and mentoringCollaborate with Sales, Finance, Operations, and Product teamsCommunicate technical concepts clearly to non-technical stakeholdersCompetenciesAt least five (5) years of experience in Salesforce UE, CPQ, Billing, and Revenue CloudProven experience with Spiff commission automationStrong proficiency in Apex, LWC, Visualforce, and declarative toolsSkilled in API integrations and ERP connectivitySolid knowledge of data modelling, security, and governance limitsPreferred: SaaS/Fintech background, Intercom experience, B2B knowledge
DAY 1 HMOW/ SIGN ON BONUSNIGHT SHIFTONSITE BGC
We are looking for a Technical Support Representative role who will handle inbound customer calls, provide troubleshooting assistance, and deliver excellent customer experience. This role is ideal for candidates with strong communication skills and basic technical knowledge who want to grow in the IT and customer support field.
Key ResponsibilitiesAnswer inbound calls and assist customers with technical concernsTroubleshoot basic technical issues (device setup, system navigation, account issues)Provide step-by-step guidance to customers in a clear and friendly mannerDocument interactions and solutions accurately in the systemMaintain high customer satisfaction by delivering professional and empathetic support
QualificationsAt least 1 - 2 year BPO experience (preferably in a voice or technical support account)Strong verbal communication skillsBasic understanding of hardware, or software troubleshooting (advantage)Good problem-solving skills and attention to detailWilling to work onsite and in night schedules
Accounts Payable Specialist JOB DUTIES AND RESPONSIBILITIES: Participate in AP activities including organization and overseeing payables inbox, along with actively participating with data entry and payment preparations (EFT) Assuring all invoice approvals are respected and received in a timely manner and escalated to team leader and/or manager, if required. Participate in the opening of new vendors in the accounting application (Business Central Finance) Perform vendor statement reconciliation and research and resolve past due balances. Communicate by email or phone with various vendors to answer questions and resolve issues. Support the Accounting Department and other AP colleagues with month and end of year Other related duties as required or assigned by Manager REQUIREMENTS: A Bachelor's / College Degree in Finance / Accountancy / Banking or equivalent is preferred 3+ years of proven professional experience in a similar role Experience in Data Entry and Data Management Experience in handling Accounts Payable Proficient in Microsoft Suite (especially highly skilled in use of Excel) Have an experience processing 100 invoices per day Amenable to work on a hybrid set-up in BGC, Taguig and US Eastern Time.
Day 1 HMOOn-site (BGC Taguig)Shifting ScheduleDays off: Any 2 days of the week
The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for meeting key performance metrics while fostering a culture of ownership, accountability, and customer-centricity.
Key Responsibilities:Lead, manage, and motivate a team of 10-15 customer service agents.Oversee daily operations, ensuring SLA adherence, productivity, and service quality.Track key metrics (AHT, CSAT, FCR, QA, SLA) and drive performance through coaching and reviews.Enforce policies, SOPs, and compliance standards consistently.Collaborate with Quality, WFM, and Training teams to ensure aligned service delivery.Conduct call reviews and maintain data security, especially during off-peak hours.Share end-of-shift updates and coordinate with global teams for smooth transitions.
Qualifications:Bachelor’s degree in any discipline preferred.Experience in a customer service in a call center environment, with at least 3–4 years in a team leader or supervisory role.Proficiency in MS Office and CRM/telephony tools (Five9 – proficiency preferred)Excellent communication, analytical, and leadership skills.
Position OverviewThe Operations Administration Specialist supports sales teams by managing administrative tasks, ensuring accurate data, and removing operational obstacles. The role focuses on customer enquiry handling, CRM updates, and supporting sales processes to drive acquisition and retention.Key ResponsibilitiesAdminister and document sales processes for consistency and efficiencyRespond to customer and sales enquiries, escalating technical/product issues as neededUpdate CRM systems, reports, and dashboardsMeet KPIs for timely completion of administrative tasksAssist with administration of the sales Short Term Incentive (STI) planIdentify training needs and coordinate with sales enablement teamsSupport sales teams by removing operational barriers and providing resourcesAssist with implementing new sales policies, procedures, and best practicesCompetenciesAt least three (3) years of experience in operational business and sales administrationExperience translating customer/internal requirements into processesProficiency in MS Office (Excel, Word, PowerPoint) and data reportingExcellent written communication, adaptability, and problem-solving skills
OverviewWe are seeking a highly skilled and dedicated AI Automation Specialist to join our growing team. The ideal candidate will be an expert in complex orchestration, n8n, Claude, and agentic code, leading and developing end-to-end automation projects. This role involves designing, building, testing, and maintaining complex workflows to optimize internal processes.Initially, the successful candidate will focus on creating in-house AI projects to streamline operations. Solutions may integrate voice, email, Slack, and tools such as n8n, Google Workspace, Gemini, Google AI Studio, Claude, Twilio, and Salesforce. Collaboration with other development and technical teams will be required.Experience in developing AI automations for service organizations in regulated industries is highly desirable.ResponsibilitiesDesign, build, implement, test, and maintain comprehensive automation workflows using n8n.Integrate APIs and applications (n8n, Google Workspace, Calendly, Twilio, Salesforce) including REST, GraphQL, and Webhooks.Work with data structures such as JSON and XML to ensure seamless data flow.Actively integrate with Google Workspace applications (Calendar, Drive, Sheets, Data Studio).Troubleshoot, debug, monitor, and analyze performance, ensuring reliability and scalability.Collaborate with marketing, operations, and leadership teams to ensure AI agent flows perform as expected.Create and maintain clear documentation for workflows and automation projects.Stay up-to-date with n8n features, best practices, and automation advancements.Ensure secure data handling practices in line with internal policies.Required SkillsExtensive hands-on experience as an AI Automation Specialist (n8n, Claude, Google AI Studio).Deep knowledge of n8n advanced features, error handling, and custom node development.Strong expertise in API integration (REST, GraphQL, Webhooks).Solid understanding of data structures (JSON, XML).Proficiency in integrating Google Workspace, Claude, and agentic applications.Excellent problem-solving and analytical skills.Ability to work independently, manage multiple projects, and maintain high attention to detail.Strong English communication skills (written and verbal).Desired SkillsExperience integrating with CRM systems, ideally Salesforce.Experience connecting front-end systems to n8n and deploying via AWS.Solid skills in JavaScript, Python, or Node.js.Experience with AI tools (OpenAI, LangChain).Experience with GitHub development tools
Summary:
The Supplier Business Manager 1 works on a team to manage a shared pool of Telarussuppliers and is responsible for facilitating a strong relationship between these suppliersand Telarus. This position coordinates and conducts routine meetings with selectsuppliers to ensure accuracy of supplier information, promotion of available sponsorshipopportunities, and to review business performance of supplier within the Telarusecosystem. In addition, this role supports internal Telarus departments as the liaison tosuppliers for critical information such as suppliers’ policies, processes, programs,offerings, organizational structure, etc. to aid business growth.
Experience/Skills/Contributions:
Business background with willingness to learn technology channelCustomer service or account management experience preferredProficient in Microsoft Office suiteExposure to SalesForce a plusStrong interpersonal and time-management skillsAbility to multi-task and thrive in a fast-paced environmentVery organized and detail oriented with excellent follow up skillsEffective communicator via phone or email, quickly and thoroughlyEffective listenerDisplay ability to identify and implement continuous improvement to operationalprocessesAbility to assess and understand supplier needs and recommend appropriate solutionsMaintain the role of ethics and honestyExhibits positive attitude and professional demeanorStrong collaboration skills and ability to work alongside multiple team membersDependable, meets deadlines, reliable and responsiveStrong problem-solving skills and consideration for the outcome for all involved partie
