Provide analytical support by examining financial and operational data to identify trends critical to future business success. Services include assisting the CFO and his/her staff in ensuring the accuracy and integrity of financial data, delivering insights that inform strategic decisions, and supporting overall financial planning processes.
Responsibilities:• Analysis of current and past trends in key performance indicators including all areas of revenue, cost of sales, and expenses • Develop and maintain financial forecasts • Identify and track key performance metrics pertaining to business operations, benchmarking, etc. • Monitoring of performance indicators, highlighting trends and analyzing causes of unexpected variance • Management of budgeting and financial forecasting tools. Support of annual planning process • Development of functional financial analyses to support strategic initiatives • Automation of operational process to drive efficiency and enhance return on investment • Analysis of financial information to provide timely recommendations to management for optimal decision making • Collaboration with Senior Management Team in preparation of board presentations and functional reviews • Utilize financial modeling and data analytics tools • Work on various projects, related data requests and financial reports to support strategic initiatives, ad hoc projects and assignments as they develop to the extent within the scope set forth herein.
Job Description:
Responsible for intra-day management processes for operations located in Alabang Philippines. To achieve business service level objectives efficiently.
Roles and ResponsibilitiesEfficiently manage intra-day staffing and service level.Provide timely, accurate reports on intra-day performance.Monitor and drive schedule adherence.Communicate effectively with internal and external customers.Perform other duties and assignments as directed.
General SkillsAbility to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.Solid critical thinking, problem solving, and interpersonal skills.Demonstrates ability to give and receive feedback with peers and business partners.Must demonstrate sound arithmetic, analytical and problem-solving ability.Excellent verbal, written and comprehension skills.
Technical SkillsStrong Excel skills. Ability to scrub, dissect and shape data, create customized reports.Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.
Responsibilities:Generates monthly, daily and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performanceGenerates/reviews schedules accordingly to meet the business requirements enabling superior customer serviceProvides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accountsDrives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutionsProtects the organization’s assets thru upholding the principles of the Quality Information Security Management SystemServes as the main point of contact for all WFM concerns
RequirementsCandidate must possess at least a Bachelor’s/College Degree5-7 years minimum experience in Workforce ManagementExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and attention to details a must in this roleStrong presentation skillsDetail oriented with ability to deliver project deliverables with little supervisionExcellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levelsAbility to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organizedDemonstrate analytical, organizational, problem solving and creative thinking skillsRespond positively to change, embracing and using new practices or values to accomplish goals and solve problemsFlexible and willing to work in shift schedules, extended hours and during weekends as per business needs
Objective:
Provide comprehensive support across identified human resource functions to reduce administrative burden on HR specialists and ensure smooth execution of HR activities. Services include assisting with compliance, facilitating processes that promote a positive and productive work environment.
Responsibilities:
• Process annual background checks for appropriate teams per policy and initiating compliance review meetings if needed • Respond to employment verification requests and affiliation verification requests (for contractors) • Coordinate administrative functions for the leave of absence program, including: • Basic conversations with employees about eligibility requirements and benefits under the program. • Sending out paperwork to be filled out and returned for initial approval and recertification. • Initial approval conversations with Total Rewards Manager as well as ongoing updates with supervisors about employee status.• Working with supervisors to ensure timecards are appropriately updated for time off tracking. • Working with Total Rewards Manager on benefits pre- or re-payments as needed; and• Arranging meetings with employees, supervisors, and HR for good faith discussions around returning from leave, accommodations requested, and/or any other situations arising from time off.• Support onboarding and orientation programs, including: o Process post-offer background checks for potential new employees; either clearing them prior to start date or processing adverse action notices per policy and in conjunction with otherHR team members.
EXL Mall of Asia is looking for an experienced Operations Manager to lead our US Retirement Services team. The successful candidate will oversee daily operations, drive process excellence, and ensure the delivery of high-quality service to our US-based clients. This role requires a strong background in retirement services operations, people management, and performance improvement in a fast-paced BPO environment.
Role/ Responsibilities:
Manage day-to-day operations for the US Retirement Services account, ensuring achievement of client KPIs, SLAs, and quality standards.Lead, coach, and develop team leaders and associates to build a high-performing, engaged operations team.Partner closely with onshore stakeholders and clients to ensure seamless communication, operational alignment, and process enhancement.Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
Qualifications:
Completed Bachelor's DegreeMinimum 2 years BPO experience handling US Retirement Services accounts, with 5+ years in leadership or operations managementKnowledge of DB and DC plans and related US retirement compliance (ERISA, IRS limits, RMDs, fiduciary responsibilities).Hands-on experience in plan administration, including contributions, withdrawals, loans, recordkeeping, vesting, and reconciliation.Strong participant support, vendor collaboration, and risk/compliance mindset, including QA practices and documentation discipline.Can start by 1st week of January 2026
EXL is seeking a high-caliber forecasting professional to lead the design and delivery of long-term claims volume and telephony demand forecasts for a major Australia-based insurance client. It is an analytically intensive position requiring the ability to build, calibrate, and govern multi-horizon forecast models that incorporate macroeconomic signals, weather-driven event risk, regulatory shifts, and insured portfolio dynamics.
The successful candidate will function as the primary forecasting subject matter expert (SME) embedded within the client's ecosystem, driving data-to-decision pipelines that directly inform staffing strategy, capacity investment, and SLA commitments across the contact center and claims operations.
Requirements:▸ 5–9 years of experience in forecasting, demand planning, or quantitative analytics roles with a minimum of 3 years in Insurance (P&C, General, Life) or Banking/Financial Services.▸ Demonstrable track record building long-horizon forecasts (3 months and beyond) in a high-volume operations environment like claims processing, contact center, or mortgage/lending operations.▸ Hands-on proficiency in Python for end-to-end forecasting pipelines Pandas, NumPy, Scikit-learn, Statsmodels, and at least one deep learning framework (TensorFlow/Keras or PyTorch).▸ Strong working knowledge of time series methods ARIMA family, Exponential Smoothing (ETS), state-space models, seasonal decomposition (STL), and Prophet.▸ Experience incorporating external, non-operational features (macro indicators, weather data, event flags) as exogenous variables in forecast models.Proven ability to present complex analytical output clearly to senior non-technical stakeholders.
The Accounting Analyst is responsible for ensuring accurate and timely processing of vendor invoices, expense reports, and payments. This role supports the finance team by maintaining organized records, resolving invoice discrepancies, and ensuring compliance with company policies. In addition, will support the finance team with month-end close activities.The ideal candidate is detail-oriented, efficient, and comfortable working in a fast-paced environment. Key Responsibilities
Process vendor invoices, ensuring proper coding, approvals, and supporting documentation.Review invoices for accuracy, match to purchase orders, and resolve discrepancies.Prepare and assist processing weekly check runs, ACH payments, and wire transfers.Maintain vendor records, including W-9s, tax documents, and payment information.Respond to vendor inquiries and communicate professionally to resolve issues.Reconcile accounts payable ledger to ensure all payments and transactions are accounted for.Assist with month-end closing activities (accruals, reporting, reconciliations).Monitor accounts to ensure timely payments and adherence to payment terms.Support audits by preparing requested documentation.Contribute to continuous improvement of accounts payable processes.
The resource will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge of Transitions. The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
Essential Functions
Will execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.The job will involve extensive interaction with business users, senior management and IT personnel of EXL.To lead client engagements, ensuring consistent service deliveryBusiness development in select accounts
Primary Internal Interactions
Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basisTraining and Development. Program Leads, Transitions Managers, Training function, external vendors as neededThe primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes
Education Requirements
Graduate / Post Graduate in any streamPMP, PgMP certification (preferred)
Work Experience Requirements
10+ years of experience, most of which should be in BPO environment3+ years of the BPO experience should be in TransitionsShould have hands-on experience of migrating processesProgram Management experience of a small to medium size engagement
Role Overview
Leads a team of Workforce Management (WFM) Supervisors and Analysts to provide operational support.Responsible for Workforce Management and service delivery to both internal and external stakeholders.Manages WFM teams across 3–5 client accounts, ensuring effective leadership, mentoring, and operational alignment.Oversees WFM processes, client KPIs, and financial performance in a multi‑site, multi‑platform environment.Acts as a checkpoint and reviewer of WFM practices, processes, and outputs to maintain quality and consistency.Partners closely with Operations to drive improvements, resolve issues, and implement strategic solutions.Ensures optimal staffing levels, occupancy, and resource utilization to maximize service delivery and seat efficiency while maintaining financial discipline.Develops processes, scorecards, and performance plans to strengthen team management and accountability.
Qualifications & Experience15+ years of experience in Workforce Management within a multi‑site, multi‑client BPO environment.At least 2 years in a Director role overseeing multiple programs of varying sizes and complexities.Progressive experience in workforce management, operations, or related leadership roles.Strong analytical skills for interpreting data, identifying trends, and making data‑driven decisions.Excellent communication and interpersonal skills to collaborate across departments and engage with employees at all levels.Proven leadership abilities, including motivating teams, driving change, and achieving measurable results.Familiarity with workforce management tools, HRIS systems, and relevant technologies.Strategic thinker with the ability to align workforce initiatives with overall business objectives.Strong problem‑solving skills to address workforce challenges and implement effective solutions.
