Why Group Sales Officer?Accessibility and wide networkOpportunity to increase your earnings through variable-based bonusExtensive trainingOpportunity for an All-expense paid travel locally and internationally
Primary Responsibilities:Offer comprehensive group insurance solutions that protect employees organizationsAcquire new business through prospecting and generating leads from direct clients, referred accounts and other sources; and manage corporate accounts

Your Responsibilities Will Include
Deliver exceptional after-sales services to ensure utmost customer satisfaction.Maintain meticulous records of production and activities, showcasing your dedication and performance.Cultivate and nurture strong relationships with branch personnel, fostering collaboration and mutual success.Drive business growth by generating valuable referrals for the bank through strategic fact-finding interviews.Provide invaluable marketing feedback, contributing to the continuous improvement of our products and services.

Job Purpose:
The Head of Actuarial Modelling, Governance and Analytics leads the development of actuarial models and ensures the accuracy of actuarial models and the compliance with Group and local regulatory requirements. The role is responsible for the design and testing of actuarial models, and ensuring the consistency between different reporting bases (local solvency, Embedded Value, IFRS and Economic Capital) as well as the pricing models.
In addition, this role is responsible for leading the actuarial control cycle including the annual experience study, recommendation of management actions to improve experience, and proposal for best-estimate operating and economic assumptions.
This role is also responsible for supporting the Chief Actuary on capital and asset & liability management, including the negotiation and execution of financial reinsurance arrangement.While there are no direct reports, this role needs to functionally manage the team members in the Center of Excellence shared service center and the team members in pricing and reporting teams to complete the deliverables.
Key Responsibilities:Actuarial model development and governanceLead the design of actuarial models and manage the development and testing of actuarial models to deliver reliable financial reporting resultsEnsure the accuracy of actuarial models and the compliance with Group’s policies and local regulatory requirementsManage the requirements across different teams and ensure the consistency of actuarial models between different reporting bases (local solvency, EV, IFRS and EC) as well as the pricing modelsResponsible for ongoing model review and annual actuarial model governance certification
Actuarial control cycleLead the annual experience study and identify areas and business drivers of overperformance and underperformanceRecommend management actions to address business issues and areas with negative operating variance and improve business performanceRecommend proposal for best-estimate operating and economic assumptions with considerations of different stakeholders
Streamline and automation of reporting processRevamp and standardize the analysis of movement process across different reporting bases to strengthen controls and consistency, and create synergy across different teamsAutomate reporting process to reduce likelihood of manual errors and to provide more timely result for analysis and business insight to management
Capital managementSupport capital and asset & liability management to optimize capital usage and shareholder returnResponsible for the negotiation and execution of financial reinsurance arrangement
Knowledge and Skills:University graduate with major in Actuarial Science/ Mathematics/ Statistics or FinanceAssociate or Fellowship member of an internationally recognized actuarial professional body10+ years life insurance experience in actuarial and/ or risk management functionsExperience in multinational life insurance companyExperience in Prophet modeling

Position OverviewWe are looking for a highly analytical and driven Senior Actuarial Supervisor to support and lead key initiatives in product development. This role plays a critical part in pricing, regulatory compliance, valuation support, and system enhancements—contributing directly to the company’s growth and financial strength.
Level: SupervisorOffice Location: Makati City Work Hours: 8:00 to 5:00 Mon-Fri
Key ResponsibilitiesPrepare product viability studies, pricing reports, and documentation required for regulatory approvalLead and monitor User Acceptance Testing (UAT) activitiesSet up new products and rate structures within actuarial systemsConduct pricing of GMI products and other assigned product linesPerform actuarial studies and statistical analysesUpdate and enhance proposal systems and other actuarial toolsProvide actuarial support to cross-functional teams, particularly POS & Claims, Sales, Marketing, and New Business & UnderwritingAssist in non-life valuation processesSupport the implementation and compliance requirements of IFRS 17
QualificationsEducationBachelor’s degree in Mathematics, Actuarial Science, or a related fieldProfessional & Work ExperienceProven experience in product development (required)At least an Associate/Affiliate of the Actuarial Society of the PhilippinesExperience in non-life valuation is an advantageStrong stakeholder management and communication skillsTechnical CompetenciesAdvanced proficiency in MS Excel (including macros and automation) and MS Office applicationsExperience with data analysis tools such as R, Python, or Google Data StudioExperience using AXIS for actuarial calculations and modellingStrong systems aptitude and ability to manage actuarial software platforms

Overall purpose, duties and responsibilities of the role:
Support the Product Management Head in executing the product roadmap by owning and ensuring successful delivery of product development and enhancement projects.
Duties and Responsibilities:
Project Management/Governance SupportDesign new life insurance products, enhancements, and solutions to drive KPIs. Ensure the interests of the stakeholders (company, customer, and distribution) and risks are considered in the process.Lead cross-functional teams during the product development cycle following the product development governance. Ensure regulatory, marketing, and technical readiness upon the scheduled launch.Provide project updates to the Product Management Committee including presentation of relevant information to come up with a sound business decision.
Product StrategyDevelop a strong product/portfolio story and proposition backed by research and ensure this will translate to customer- and distribution-facing materials including the sales illustration.Manage market and competitor intelligence artifacts and reports. Analyze market and competitor trends and propose necessary actions to keep up with the competition.Exercise post-launch monitoring of products, and where necessary, propose campaigns to meet product KPIs.
Others:Support annual review of the product portfolio.Provide product insights and support to other business units and institutional projects within reasonable and agreed TAT.Execute enhancements to comply with the new regulatory guidelines, if any.

Essential Skills / Qualifications:Essential Skills / Qualifications:Bachelor’s Degree holder in Mathematics, Actuarial Science, Business Administration, Marketing Management, or equivalentMust have at least 4 years’ experience in life insurance, preferably in product development, pricing, project management, or operationsShould be able to lead a cross-functional teamKnowledge in life insurance products, underwriting, operational guidelines, and marketingShould be able to lead a project end-to-endFLMI designation is a plus Excellent presentation, communication, and time management skills.

About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit www.fwd.com
About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent
The Agency Support Head is responsible for leading the agency support function to ensure effective operations, services, processes, and tools are provided to agency leaders and agents. This role oversees the design and implementation of support programs and administrative services that enable the agency force to achieve sales and business targets.
Strategic & Operational LeadershipDevelop and implement strategies to strengthen agency support functions in alignment with company business goals.Ensure efficient operations, processes, and systems to support the agency force.Monitor and evaluate agency support effectiveness and continuously improve service delivery.
Agency Care & General Support ServicesOversee the regular updating and maintenance of the Agency Handbook to ensure all policies and procedures are current and accessibleValidate and process SMT (Sales Management Team) incentives in accordance with established guidelines.Administer agency benefits, including HMO, group life insurance, and agent provident fund, ensuring timely and accurate processing for all eligible members.Manage the validation and processing of GEMMA and EMA applications to support agency’s leader development initiatives.Supervise the delivery of agency helpdesk services, providing timely support and solutions to agency leaders and agents.Maintain and update the Agent & Trainer Guru knowledge base to ensure comprehensive and up-to-date resources are available for AI-related initiatives.
Agency Validation ActivitiesHandle exceptions and appeals related to agency operations, including but not limited to rewards & incentives, compensation, agency benefits, validation, licensing, etc., ensuring timely and fair resolution.Lead the annual contract validation exercise for agents and agency leaders to ensure compliance and accuracy.Implement and oversee re-engagement initiatives for agents and agency leaders to support agent and leader retention.Validate promotion applications in accordance with established promotion criteria and guidelines.Manage persistency-related activities and initiatives to support business quality and long-term client relationships.Enforce internal ROP (Replacement of Policy) and ensure adherence to company standards and guidelines.Coordinate and ensure completion of annual mandatory courses for all relevant agents and leaders.
Channel EconomicsLead budget planning and review exercises for the Agency channel to ensure effective allocation and utilization of resources.Monitor and manage OPEX (operational expenses), CAPEX (capital expenditures), and CRE (channel-related expenses) to support agency operations.Oversee the processing of IRP (Inorganic Recruitment Program) financial packages and contracts in compliance with company policies.Conduct IRP validation monitoring to ensure accuracy and compliance.Manage the processing of loan applications for agents and leaders in accordance with established guidelines.Simulate and project contest outcomes to support planning and decision-making for agency initiatives.Perform cost and benefits analysis on proposed agency initiatives to guide strategic investments.Conduct post-contest reviews to evaluate effectiveness and identify areas for improvement.
Set-up of General Agency (Admin side of application process)Lead and oversee the end-to-end onboarding process for new general agencies, ensuring a seamless integration into the organization’s operational framework.Provide guidance and support to agency leaders throughout the onboarding journey to enable their successful launch and alignment with company standards.Serve as the primary liaison between Agency Licensing, Finance, Corporate Services, and other relevant departments to coordinate all activities required for the effective set-up of new general agencies.Ensure all regulatory, financial, and operational requirements are met in a timely and compliant manner, fostering strong collaboration across functions to support general agency set-up & sustainability.
Compliance, Risk & AuditOversee distribution compliance activities related to MCG (Market Conduct Guidelines) and/or Agency COD (Code of Discipline) cases, ensuring adherence to regulatory and company standards.Facilitate and resolve inter-channel conflicts to maintain effective collaboration and operational harmony across distribution channels.Lead and coordinate audit exercises for the agency, ensuring thorough preparation, execution, and follow-up on audit requirements.Champion compliance with risk management standards and processes, promoting a culture of risk awareness and mitigation within the agency.Monitor and ensure the timely closure of audit findings, implementing corrective actions as necessary to address identified issues.
Team Management & CollaborationLead, manage and develop the agency support team to deliver high-quality services to agency leaders and agents.Build strong cross-functional relationships with Learning & Development, Recruitment, Life Operations, Marketing, Corporate Services, Legal & Compliance and IT to support distribution needs.Ensure compliance with company policies, regulatory requirements, and industry standards.
Performance Monitoring & ReportingDevelop performance metrics, dashboards, and reports to monitor agency productivity and support effectiveness.Analyze business trends and provide insights to senior management for decision-making.
Job Qualifications:Bachelor’s Degree in Business Administration, Marketing, Finance, or related field (Master’s degree is an advantage).Minimum 8 to 10 years of experience in life insurance, agency distribution, or sales support, with at least 3 to 5 years in a leadership role.Strong knowledge of life insurance agency distribution models, sales processes, and regulatory requirements.Strong knowledge in Insurance Commission regulatory frameworks.Excellent leadership, communication, and stakeholder management skills.Analytical mindset with strong problem-solving and project management capabilities.Proficient in MS Office and distribution support platforms.Passion for simplifying processes and delivering customer-centric solutions.
Privacy NoticeYour privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.

The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be be comfortable creating financial plans and cross checking work to ensure complete accuracy of information.
ResponsibilitiesProvide financial planning support to clientsSupport investment professionals to cultivate client relationshipsPrepare financial plans and check their accuracy
Qualifications
4- year course graduateNot affiliated in bank and sales of insurance producsNot affiliated in multi-level marketingExcellent interpersonal skillsWilling to be trained and to be coached

Job Description:Deliver exceptional after-sales services to ensure utmost customer satisfaction.Maintain meticulous records of production and activities, showcasing your dedication and performance.Cultivate and nurture strong relationships with branch personnel, fostering collaboration and mutual success.Drive business growth by generating valuable referrals for the bank through strategic fact-finding interviews.Provide invaluable marketing feedback, contributing to the continuous improvement of our products and services.

Primary DetailsTime Type: Full timeWorker Type: Employee

Based in Cebu and reporting to the Team Lead, Internal Controls Assurance. This role will undertake control audits across the Global QBE Finance environment, whilst also assisting with standardizing the process and control documentation across Finance.
This role will require incumbents to use judgement to assess the operating effectiveness of controls, evaluate the adequacy of supporting documentation, and challenge divisional accounting teams to remediate control deficiencies. This will require experience and understanding of financial controls and an ability to distinguish what is acceptable and what is not.
This role also has a dotted (matrix) reporting line into the Head of Group Finance Operation Risk & Assurance.

Strategy and Planning Active understanding of QBE.Proactively monitor the testing universe and related risk profiles and recommend changes and updates.Ensure that review work is aligned and the assurance methodology.Monitor and address regulatory requirements relating to ICA and support ICA audits designed to address regulatory requirements, if any. Policy, Process and Procedures Deliver assigned work to expected quality and in line with assurance methodology and professional standards.Identify and propose improvements to the assurance testing programs.Actively and effectively uses related assurance technology, including WDesk, on as required on reviews and engagements.Effective and efficient management of resources, time and budgets.Compliance with GSSC and QBE policies. Environmental Awareness/Customer FocusBuild and maintain effective ongoing working relationships within the GSSC to understand needs and manage expectations.Evaluate the efficiency and effectiveness of business operations and processes.Identify issues and practical, commercial, and relevant recommendations.Collaborate with key stakeholders by sharing knowledge and delivering against audit requests and inquiriesDemonstrate sound and up to date knowledge of the GSSC’s operations, insurance & BPO industry, and relevant regulatory requirements. Technical PerformanceApply professional and accounting judgement to not only assess the performance of controls but also evaluate the adequacy and completeness of the supporting documentationMake judgements on the effectiveness of controls and suggest improvements.Challenge divisional accounting teams to remediate control deficiencies.Review work and provide technical knowledge and guidance to ensure the adequacy of the review proceduresExamine reports and related documentation, and demonstrate an attention to detail, to ensure achievement of business objectivesEffective completion of reviews of moderately complex areas with minimal supervision.Conduct effective and efficient engagement meetings.Conduct special investigation reviews and ad hoc requests as needed.Deliver all scheduled reviews on time and to budget. People Management - This is not a role with people management responsibilities. Seeks to be highly productive, including proactive management of personal utilisation in co-ordination with the ICA team.Develop and maintain effective working relationships. Professional, respectful, and sensitive to interactions with others across Finance and broader, in line with QBE DNA values. KNOWLEDGEStrong understanding of risk and internal control concepts, in particular relating to insurance business processes, BPO in general, and risk management.Understanding of internal auditing standards, governance frameworks and risk assessment practices.Understanding of basic aspects of accounting and financial reporting.Basic understanding of Philippines regulatory environment, including basic compliance obligations.Prior industry experience in financial services and insurance - desirable. SKILLSAbility to work independently, with limited direction and guidance, and provide appropriate coaching to other internal audit team members.Strong verbal and written communication skills, to effectively present to peers and management.Ability to persuade others, sell ideas and obtain management buy-in for constructive change.Well-developed analytical and problem-solving skillsExperience in performing multiple projects and working with varying team members.Adaptable to change and able to work in a high changing environmentUse of desktop applications, including data analysis tools EXPERIENCESome years of relevant experience in a similar roleRelevant qualifications in finance, financial analysis, commerce or equivalent EDUCATIONo Bachelor's Degree or equivalent combination of education and work experienceo Education Specifics: Bachelor of Science in Accountancy Licenses/Certificationso Certified Public Accountant and/or Certified Internal Auditor
#Happy to talk flexible working arrangement
Skills:Accounting, Communication, Critical Thinking, Customer Service, Financial Auditing, Financial Data Reporting, Financial Management, Financial Management System (FMS), Intentional collaboration, Managing performance, Meeting Management, Process Improvements, Risk Management, Self Motivation, Stakeholder Management

How to Apply:To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

THE COMPANYSinglife’s purpose is to help Filipinos achieve a better way to financial independence. Singlife’s unique business model uses the smartest technologies to put customers in control of their finances, by providing tools and solutions that fit their needs, budget, and in a convenient manner that is always on-hand. Singlife has showed how combining new technologies with life insurance makes it possible for people to manage their finances more effectively and efficiently. Singlife is growing at an exceptional rate driven by a growing portfolio of partnerships (e.g., GCash, Maya, UNO) and rapid scaling of its own App capabilities.
Overview: We are looking for a highly skilled individual with previous work experience in the areas of legal, compliance, corporate governance, and/or risk management.
Job Description: Key Responsibilities: • Routine submissions and filings to the regulators, including but not limited to the IC, SEC, AMLC, and NPC • Conduct of assessments, compliance testing, and the creation of questionnaires, reports, and other related documentation • Monitor regulatory updates, liaise and update the involved BUs, other employees, shareholders and BOD as needed for action items, and track compliance to such action items • Training of employees for (onboarding and annual), including creation of training materials • Assist in the drafting reports, assessments, responses to the Group on the areas of L&C and risk, as needed • Adoption & monitoring of implementation of missing Group Policies/Standards • Oversee the risk register, and ensure risk issues are timely and completely logged by all BUs • Oversee the implementation of the Group Documents Governance Standard making sure that the document register is updated as necessary and that the documents are being reviewed regularly. • Acts as the secretary of the Board level risk oversight committee meeting, secretary of the ALCO (Asset and Liability Committee), as a member of the PMCG (Procurement Management Control Group) and other governance groups as the need arises.
General Support: Overall, provide general support in the following areas: a. Legal/Compliance. b. Risk Management.c. Corporate Governance; and d. Corporate Housekeeping.
Qualifications: Experience: At least 2- 3 years of relevant work experience in legal & compliance work, preferably with another insurance company. Education: Bachelor’s degree in Business Administration, Law, Finance, or a related field. Relevant professional certification in the areas of compliance, risk, data privacy, AML, other compliance-related fields is a plus.
Skills/Work Ethic: • Excellent communication skills, with an ability to influence and communicate well with stakeholders from diverse backgrounds - from senior management to junior colleagues in the Company • Strong attention to detail • Proactive and starter attitude • Excellent problem-solving skills • Able to work well in a team or with others from different business units
Benefits: • Competitive salary and performance-based bonuses • HMO coverage, including for dependents
How to Apply: Interested applicants may submit their CVs to the following:• Mary Bianca Calalang-Cayetano Head of Legal & Compliance Marybianca.c@singlife.com • Gia Mangoba HR Manager gia.m@singlife.com

Job Description:Recruitment Assistant is responsible in utilizing various sourcing channels , in conducting initial interview/screening and endorsing qualified candidates to hiring managers.Create and publish job ads in various portalsConduct initial phone screens to create shortlists of qualified candidatesInterview candidates for sales & non-sales vacancies
Job Specification:Bachelor's Degree of any courseAdvantage if has 6 months to 1 year recruitment experienceWilling to work in 11 months Project Based employment only!Hands-on experience in using LinkedIn, Kalibr & JobstreetGood written and verbal communications skills

Job PurposeThe Non-Life Claims Accounting Team Lead is responsible for the direct supervision and execution of daily accounting processes for all non-life insurance claims. This includes overseeing the verification of claims payments, ensuring the accuracy of loss reserves and reports and leading a team of claims accountants to support the section’s financial objectives.
Duties and ResponsibilitiesFinancial Management (Claims Accounting). Plans and implements department-specific strategies as aligned with the organization’s overall strategy in terms of budget and expenditure optimization monitoring budget adherence, allocating resources properly and identifying opportunities to optimize costs.Experience Management (Claims Accounting). Supervises day to day delivery of services by the team, monitors adherence to SLAs, troubleshoots issues and provides performance feedback to improve client experiences. Process Management (Claims Accounting). Manages the end-to-end operational workflow of the team and is directly accountable for its compliance with established procedures, accuracy and adherence to service level agreements. Develops and implements policies and guidelines for the section to ensure alignment with its objectives and the company’s direction.Data Management (Claims Accounting). Supervises the team’s compliance to the department’s data and document management standards, guidelines and procedures to ensure the accuracy and completeness of the team’s records and databases.Talent Management (Claims Accounting). Provides daily guidance, performance feedback, coaching, counselling and development opportunities to direct reports to foster engagement, growth and continuous improvement.
QualificationsKnowledgeable in Technical Financial Reporting and Analysis, Ledger Candidate must possess at least a Bachelor’s/College Degree in Accountancy or any Accounting related courses.CPA is an advantage.With at least 3 years of experience in claims accounting, technical accounting, or financial reporting within the insurance agency.With at least 1 year in a supervisory or team lead capacity.Ability to demonstrate expertise in applying and overseeing te application of specialized accounting principles for insurance claims, including the valuation of loss reserves, IBNR (Incurred But Not Reported) and the generation of technical reports like Losses Triangles.Reconciliation and Control, Cross-Functional Workflow Management.

Strategic Responsibilities:Lead financial portion of product development and management projects: Provide valuable proposals/counterproposals to channel heads and product management leads regarding product design, positioning, financial viabilities and ensure the accuracy of models being used for pricing exercise.Review of required documents for product/reinsurance filing and approvalMay lead negotiations for simple reinsurance arrangements.Responsible for communicating with head of Product/Pricing/Chief Actuary/Group Office, other internal stakeholders (PIC, operations, channel heads) and external stakeholders (Regulators Reinsurers, Auditors) pricing results and product development and management matters with respect to products/projects being led.Operational Responsibilities:Responsible for end-to-end timely completion of all assigned product development and management requirements of Actuarial; review product development and management deliverables for reasonableness and accuracyResponsible for fulfilment of all audit and control requirements and communication of projects assigned.Review and approve ad hoc task results; lead pricing strategic initiatives. Handle simple demands from different channels.People Management Responsibilities:Manage the overall performance of the team to deliver and meet the KPIs agreed.Coach and provide guidance to Actuarial Pricing Team Minimum Job Requirements:College graduate with at least bachelor’s degree related in Math/StatisticsMinimum of 7 years progressive experience in actuarial field; experience in project management and exposure to people managementMinimum qualification is an Associate of Society of Actuaries or equivalent; near Fellow.Expertise in applied actuarial knowledge and ample understanding of insurance operations/environment.Can effectively communicate actuarial results to actuarial heads and other non-actuarial stakeholdersAbility to negotiate and influence (to some level)

The position is primarily responsible for the evaluation of risk and insurability of prospective client for life insurance and issuance of policy with classification and premium commensurate to the client's assessed level of mortality risk.
Responsibilities:Evaluates accuracy and adequacy of information and documents provided by applicants.Determines additional information or documents needed to appropriately underwrite applicants' risk and immediately coordinates additional requirements to soliciting Financial Advisors or agents.Accurately underwrites insurance applications and assesses the risk presented based on the company's underwriting guidelines, Anti-Money Laundering Act and other Regulatory requirements.Provides underwriting decision - Approved, Declined, Postponed (up to the level of authority provided by level/position)Updates underwriting worksheet and system accordingly by indicating underwriting decision or application status including "Withdrawn/Cancelled".Prepares appropriate write-up and refers cases beyond his/her authority to the medical consultant, Underwriting committee, if needed.
Qualifications:University graduate with a degree in Nursing or any medical related courseExperience in life insurance underwriting, an advantage.Must be keen to details and can work in a fast-paced environment.With good oral and written communication skills.Fresh graduates are welcome to apply.Willing to work onsite and be assigned in Ortigas.
Take note that BDO will NEVER ask candidates for payment at any part of the recruitment process, or processing of their job application.

Position Summary
The Purpose of the role is to assist in the planning, implementation, and monitoring of policies, programs, and initiatives in line with the quality management system standards.
Key Responsibilities
Financial• Provide input to strategic decisions that affects the budget or finance based on the identified processes with deficiencies that results to financial losses.• Ensure team expenses (GAE and CAPEX) are within the budget.
Customer• Monitor requests such as but not limited to document review, requests, and upload to the QMS SharePoint from various channels.• Assist in planning and implementation of quality policies, programs and initiatives that would further enhance satisfaction of interested parties and to keep up with competitors.• Assist the QMS Head in the evaluation of the complaints reported by the concerned BPI MS units/ teams and monitor the resolution through the complaints reports sent to BE-QMS and by requesting for their corrective actions/ recommendations to avoid or at least minimize complaints.
Internal Process• Coordinate submission of the results of Process and Performance Measures (PPM) and other QMS related reports/records/documents from process owners for the monthly Quality Report by sending them email reminders• Prepare the monthly Quality Report by gathering and summarizing the reports submitted by each process owners to monitor performance versus the target/objectives.• Coordinate evaluation and resolution/ corrective actions on NCR/CA and DNCR findings as applicable, to process owners based on the targets set in the PPMs• Ensure that the latest version of QMS related documents is uploaded to the QMS SharePoint for easy reference of all employees.
Learning & Development / Innovation• Assist in conducting trainings and other initiatives that would stimulate awareness among all employees on the importance of quality management system.• Coordinate development of necessary procedures to concerned departments to address deficiencies in the existing process.
Other duties/ responsibilities that are not related to the Four (4) Dimensions• Conducts Branch Off-Site Review (branch assignment to be advised)• Prepares other reports requested to the team

Must-Have Qualifications• Good set of communication skills• Has problem-solving, critical, and analytical skills• Good Interpersonal Relationship• Customer focus• Knowledge in advance of MS Excel, MS Word, and MS PowerPoint• 1 year experience• Bachelor’s degree
Nice-to-Have Qualifications• Has knowledge of ISO 9001• Keen on details• Analytical and problem-solving skills• Product knowledge• Can work with minimum supervision• Can work under pressure• Can multitask

**Project-based employment
ROLES & RESPONSIBILITIESQuality AnalysisExecutes the company’s SDLC framework by performing software quality assurance process analysis and documentation.Creates the SQA project plan and SQA test plan and conducts evaluation in between processes.Monitors and controls the software quality assurance process against the plan and provide appropriate Corrective Action Report to PM/BA.Assigns accordingly the responsibility for the implementation of verification process, procedures and standards to intended software requirements.Coordinates with users and third-party vendors on software quality-related issues.
Quality TestingPerforms quality testing based on SQA test plan.Initiates regression, integration and software performance testing using available software tools.Validates requirements for changes to business processes, policies and systems on Quality Testing Review.Conducts post implementation review.Facilitates testing after movement to Production.
Quality ControlImplements, controls and audits the user's credentials on system databases and applications.Reviews the completeness of Change Management Process execution.Monitors and controls the process of moving software from system development, user acceptance testing and production.
QUALIFICATIONSGraduate of a bachelor’s degree course preferably in Computer Science, Industrial Engineering-related coursesPreferably a Certified Software Quality Professional (CSQP)With at least 3 years’ experience in related field doing quality analysis and software quality assuranceWith knowledge on the use of software tools for automated testingWith background and expertise in software quality assurance principles, methodologies and techniquesWith excellent communication skills, both written and verbal

As an Operations Manager, you will lead the operational execution of the program by managing Team Leaders and frontline teams, ensuring service levels, quality, and productivity targets are consistently achieved. You will act as the bridge between the operational teams and the client, ensuring alignment on expectations, performance, and continuous improvement.
Roles and ResponsibilitiesOperational Leadership: Oversee daily insurance operations including claims support, underwriting support, and customer servicing activities to ensure operational stability and delivery of SLAs.Performance Management: Monitor key operational metrics such as service level, productivity, turnaround time, and quality. Drive corrective actions and improvement initiatives where needed.People Leadership: Manage and develop Team Leaders and frontline agents, ensuring strong coaching, accountability, and engagement across the team.Client Engagement: Serve as a key operational contact for client stakeholders, participating in performance reviews, operational discussions, and issue resolution.Workforce Coordination: Partner closely with WFM to ensure staffing alignment, schedule adherence, and resource planning to support operational demand.Quality and Process Governance: Work with QA and Training teams to ensure consistent process execution, knowledge alignment, and quality standards across the operation.Operational Improvement: Identify opportunities to improve processes, reduce inefficiencies, and strengthen operational discipline across the program.Reporting and Governance: Provide regular operational updates, performance insights, and risk flags to leadership and client stakeholders.
RequirementsInsurance Operations Experience: Extensive experience in insurance operations, preferably Workers’ Compensation or Commercial Auto within the P&C insurance space.Operations Leadership: Proven experience managing operations teams within a BPO or shared services environment, including oversight of Team Leaders and frontline staff.Client Management: Strong experience working with client stakeholders and managing operational relationships.People Leadership: Demonstrated ability to lead teams, drive performance, and develop future leaders within the organization.Operational Discipline: Strong understanding of operational KPIs, service levels, productivity metrics, and performance management.Communication Skills: Strong communication and stakeholder management skills with C1 English proficiency.Analytical Mindset: Ability to analyze operational data, identify performance gaps, and implement improvement initiatives.Adaptability: Comfortable working in a fast-paced operational environment with evolving priorities and business needs.

Position Summary
The Complaints Management Officer (CMO) is responsible for overseeing the end-to-end handling of customer complaints to ensure timely resolution, regulatory compliance, and continuous improvement of service quality. The CMO plays a key role in identifying systemic issues and recommending corrective actions.
Key Results Area
Financial & Market Performance• % of Variance to budget (GAE & CAPEX)o Target: ≤ ±3% variance per quarter; no material overspend at year-endo Measurement: (Actual – Budget)/ Budget• On-time regulatory submissionso Target: 100% on or before due date• Zero-penalty rateo Target: 0 penalties, 0 qualified findings related to complaints reporting
Operational Excellence• RCA coverage & deptho Target: 100% of recurring issues (e.g., ≥5 cases/month on same theme) have documented root cause analysis with corrective/preventive actions• Reporting cadence & utilityo Target: 100% on-time monthly reports to BPI Bancassurance & Customer Experience, with trend analysis and action tracking• CAPA (Corrective & Preventive Actions) closure rateo Target: ≥ 95% closed within agreed timelines• Reduction in repeat complaintso Target: ≥ 20% YoY reduction for top 3 recurring themes• Data privacy incidentso Target: 0 breaches linked to complaints processing
Customer Centricity• SLA compliance rate (per category/severity)o Target: ≥ 98% within SLA; 100% for regulatory SLA cases
Key Responsibilities
FINANCIAL & MARKET PERFORMANCE:• Ensure team expenses (GAE and CAPEX) are within the budget.• Ensure compliance and timely submission of regulatory reports to prevent penalty.
OPERATIONAL EXCELLENCE
• Documentation & Reporting• Maintain accurate and complete records of all complaints and actions taken.• Perform root cause analysis to identify underlying issues and recurring themes.• Prepare periodic reports summarizing volume, trends, root causes, and resolution metrics.• Recommend and document corrective and preventive actions and escalate recurring issues to management.• Prepare and report monthly to BPI Bancassurance and Customer Experience.
A. Quality Assurance & Process Improvement• Analyze complaint trends to identify operational gaps and recommend improvements.• Support the development of policies and procedures to enhance customer satisfaction.• Monitor compliance with internal guidelines and regulatory requirements.
B. Stakeholder Coordination• Participate in cross-functional meetings aimed at improving customer experience.• Serve as a subject matter expert for complaint-handling processes.• Provide guidance to internal teams on proper complaint handling procedures and regulatory expectations.
C. Compliance & Risk Management• Ensure all complaint-handling activities adhere to regulatory guidelines and industry standards.• Maintain confidentiality, data privacy, and ethical handling of customer information.• Assist in audits relating to customer feedback and complaint management.• Identify and escalate conduct risk issues identified through complaint investigations.
D. Root Cause & Business Improvement• Identify systemic issues arising from complaints and recommend corrective actions to prevent recurrence.• Collaborate with business units to implement improvements based on complaint root cause analysis.• Monitor complaint trends to identify emerging conduct or operational risks.
CUSTOMER CENTRICITY• Review the consolidated complaints reported by the concerned BPI MS units/ teams.• Conduct thorough investigations to understand the root cause of issues raised.• Coordinate with relevant departments to ensure timely and effective resolution.• Provide clear, empathetic, and professional communication to customers throughout the process.• Ensure fair and transparent handling of customer complaints in line with consumer protection principles.• Handle escalated complaints, including sensitive or high-impact cases that may involve reputational risk• Ensure all complaints are resolved within established service-level agreements (SLAs).
Must-Have Qualifications
1. Education & Professional Background• Bachelor’s degree in Business Administration, Customer Service, Communications, Law, Social Sciences, or a related field.• 2–5 years of experience in complaints handling, customer service, case management, or regulatory compliance.• Experience working in a structured complaints process, contact center, financial services, healthcare, government agency, utilities, or regulated industry.
2. Technical & Process Skills• Strong knowledge of complaints handling frameworks, escalation workflows, and service recovery principles.• Ability to track, log, and document complaints with accuracy and compliance.• Understanding of data privacy regulations and confidentiality standards.
3. Communication Skills• Excellent written and verbal communication, capable of drafting clear responses to complainants.• Strong active listening skills with the ability to gather all relevant facts.• Ability to manage difficult conversations with professionalism and empathy.
4. Analytical & Problem-Solving• Ability to investigate complaints thoroughly using structured root-cause analysis.• Skilled at identifying recurring issues and recommending solutions or process improvements.
5. Interpersonal & Soft Skills • High emotional intelligence, patience, and diplomacy.• Ability to collaborate with internal teams (e.g., operations, legal, compliance).• Strong time management and ability to handle a high volume of cases under deadlines.
Nice-to-Have Qualifications
1. Certifications• Professional certification in:o Customer Service Managemento Quality Assuranceo Six Sigma (Yellow/Green Belt)o Compliance or Risk Managemento Service Excellence (e.g., WSQ Framework)
2. Industry Experience• Experience in highly regulated sectors (financial services, healthcare, insurance, telecommunications, utilities).• Background dealing with regulatory bodies
3. Advanced Skills• Proficiency in preparing reports, dashboards, and trend analysis using Excel or analytics tools.• Experience with complaint reduction initiatives or process improvement projects.• Knowledge of customer experience (CX) frameworks such as Net Promoter Score (NPS) or Voice of Customer (VoC).
4. Language Abilities• Multilingual skills, especially in environments with diverse customers.
5. Technical Tools• Familiarity with workflow automation, ticketing systems, and quality monitoring tools.• Skilled in using CRM systems (e.g., Salesforce, Zendesk, ServiceNow) or case-management tools.

Job Purpose
The Head of Non-Life Actuarial is responsible for leading the actuarial function for the company’s general insurance portfolio. This role ensures that pricing, reserving, and risk management practices are sound, compliant, and aligned with the company’s growth and profitability targets. The role also supports strategic decision-making by providing data-driven insights and actuarial guidance across the business.
Job Responsibilities
Pricing and Product Development You will lead the development and review of pricing models for all non-life products. and ensure pricing adequacy, competitiveness, and alignment with risk appetite. -Support new product launches and enhancements. - Provide actuarial input on product design and underwriting strategy.
Reserving and Financial Reporting You will oversee calculation of technical reserves including IBNR and outstanding claims while ensuring accuracy and timeliness of actuarial reports. -You will provide support finance in closing, budgeting, and forecasting. and provide insights on loss trends and profitability.
Risk Management and Capital OversightYou will identify and monitor insurance risks. and support solvency and capital management requirements. - Conduct stress testing and scenario analysis.
Regulatory ComplianceYou will ensure compliance with actuarial standards and regulatory requirements and liaise with regulators, auditors, and stakeholders to ensure proper documentation and audit readiness.
Data Analytics and Business InsightsYou will provide data-driven insights to support underwriting and claims. and improve actuarial processes using analytics and technology.
Leadership and Stakeholder ManagementYou will lead and develop the actuarial team. - Collaborate with cross-functional teams. - Communicate actuarial concepts clearly to senior management.

Job Requirements
You must possess a bachelor's degree om actuarial science, mathematics or statistics or its equivalent.You must possess a fellow from one of the recognized actuarial bodies.You must have at least 8 - 12 years of working experience from the general insurance industry,You must have strong experience in pricing and reserves.You must possess strong communication, interpersonal and leadership skills to enable further success in this role.

FAST-TRACK YOUR FUTURE. LEAD WITH PURPOSE.
PIONEER’S MANAGEMENT TRAINEE PROGRAM
Where Future Leaders Begin.Since 1991, Pioneer Insurance’s Management Trainee (MT) Program has shaped some of the brightest minds in the industry, many of whom now lead key functions across the organization. If you're ready to jumpstart your career, build real leadership experience, and make a meaningful impact — this is your moment.
Why Choose Pioneer?Pioneer is one of the most trusted names in Philippine insurance; proudly Filipino, and deeply committed to protecting lives and livelihoods across industries: aviation, shipping, motor, cargo, and more. Our work has purpose. Our people have heart. And our MTs? They’re the future.
What You’ll Get:Accelerated Career Path: Become a Subject Matter Expert in the insurance industryReal Business Exposure: Lead high-impact projects — no shadowing, no sidelinesNationwide Branch Assignment: Get ready for an opportunity to fly across the country to do business.Executive Mentorship: Learn directly from Pioneer’s senior leaders and Steering CommitteeLeadership & Technical Training: Gain an edge that sets you apart in your field
We’re Looking For:Bright, curious, and committed individuals who:Graduated 2024 or later with a Bachelor’s degree in any fieldHave demonstrated leadership potential in academics, orgs, or community involvementAre strong communicators, fast learners, and team playersAre ready to work onsite in our Head Office and have the opportunity to do business in one of our branches
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