Job Purpose:
The Head of Actuarial Modelling, Governance and Analytics leads the development of actuarial models and ensures the accuracy of actuarial models and the compliance with Group and local regulatory requirements. The role is responsible for the design and testing of actuarial models, and ensuring the consistency between different reporting bases (local solvency, Embedded Value, IFRS and Economic Capital) as well as the pricing models.
In addition, this role is responsible for leading the actuarial control cycle including the annual experience study, recommendation of management actions to improve experience, and proposal for best-estimate operating and economic assumptions.
This role is also responsible for supporting the Chief Actuary on capital and asset & liability management, including the negotiation and execution of financial reinsurance arrangement.While there are no direct reports, this role needs to functionally manage the team members in the Center of Excellence shared service center and the team members in pricing and reporting teams to complete the deliverables.
Key Responsibilities:Actuarial model development and governanceLead the design of actuarial models and manage the development and testing of actuarial models to deliver reliable financial reporting resultsEnsure the accuracy of actuarial models and the compliance with Group’s policies and local regulatory requirementsManage the requirements across different teams and ensure the consistency of actuarial models between different reporting bases (local solvency, EV, IFRS and EC) as well as the pricing modelsResponsible for ongoing model review and annual actuarial model governance certification
Actuarial control cycleLead the annual experience study and identify areas and business drivers of overperformance and underperformanceRecommend management actions to address business issues and areas with negative operating variance and improve business performanceRecommend proposal for best-estimate operating and economic assumptions with considerations of different stakeholders
Streamline and automation of reporting processRevamp and standardize the analysis of movement process across different reporting bases to strengthen controls and consistency, and create synergy across different teamsAutomate reporting process to reduce likelihood of manual errors and to provide more timely result for analysis and business insight to management
Capital managementSupport capital and asset & liability management to optimize capital usage and shareholder returnResponsible for the negotiation and execution of financial reinsurance arrangement
Knowledge and Skills:University graduate with major in Actuarial Science/ Mathematics/ Statistics or FinanceAssociate or Fellowship member of an internationally recognized actuarial professional body10+ years life insurance experience in actuarial and/ or risk management functionsExperience in multinational life insurance companyExperience in Prophet modeling
About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit www.fwd.com
About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent
The Agency Support Head is responsible for leading the agency support function to ensure effective operations, services, processes, and tools are provided to agency leaders and agents. This role oversees the design and implementation of support programs and administrative services that enable the agency force to achieve sales and business targets.
Strategic & Operational LeadershipDevelop and implement strategies to strengthen agency support functions in alignment with company business goals.Ensure efficient operations, processes, and systems to support the agency force.Monitor and evaluate agency support effectiveness and continuously improve service delivery.
Agency Care & General Support ServicesOversee the regular updating and maintenance of the Agency Handbook to ensure all policies and procedures are current and accessibleValidate and process SMT (Sales Management Team) incentives in accordance with established guidelines.Administer agency benefits, including HMO, group life insurance, and agent provident fund, ensuring timely and accurate processing for all eligible members.Manage the validation and processing of GEMMA and EMA applications to support agency’s leader development initiatives.Supervise the delivery of agency helpdesk services, providing timely support and solutions to agency leaders and agents.Maintain and update the Agent & Trainer Guru knowledge base to ensure comprehensive and up-to-date resources are available for AI-related initiatives.
Agency Validation ActivitiesHandle exceptions and appeals related to agency operations, including but not limited to rewards & incentives, compensation, agency benefits, validation, licensing, etc., ensuring timely and fair resolution.Lead the annual contract validation exercise for agents and agency leaders to ensure compliance and accuracy.Implement and oversee re-engagement initiatives for agents and agency leaders to support agent and leader retention.Validate promotion applications in accordance with established promotion criteria and guidelines.Manage persistency-related activities and initiatives to support business quality and long-term client relationships.Enforce internal ROP (Replacement of Policy) and ensure adherence to company standards and guidelines.Coordinate and ensure completion of annual mandatory courses for all relevant agents and leaders.
Channel EconomicsLead budget planning and review exercises for the Agency channel to ensure effective allocation and utilization of resources.Monitor and manage OPEX (operational expenses), CAPEX (capital expenditures), and CRE (channel-related expenses) to support agency operations.Oversee the processing of IRP (Inorganic Recruitment Program) financial packages and contracts in compliance with company policies.Conduct IRP validation monitoring to ensure accuracy and compliance.Manage the processing of loan applications for agents and leaders in accordance with established guidelines.Simulate and project contest outcomes to support planning and decision-making for agency initiatives.Perform cost and benefits analysis on proposed agency initiatives to guide strategic investments.Conduct post-contest reviews to evaluate effectiveness and identify areas for improvement.
Set-up of General Agency (Admin side of application process)Lead and oversee the end-to-end onboarding process for new general agencies, ensuring a seamless integration into the organization’s operational framework.Provide guidance and support to agency leaders throughout the onboarding journey to enable their successful launch and alignment with company standards.Serve as the primary liaison between Agency Licensing, Finance, Corporate Services, and other relevant departments to coordinate all activities required for the effective set-up of new general agencies.Ensure all regulatory, financial, and operational requirements are met in a timely and compliant manner, fostering strong collaboration across functions to support general agency set-up & sustainability.
Compliance, Risk & AuditOversee distribution compliance activities related to MCG (Market Conduct Guidelines) and/or Agency COD (Code of Discipline) cases, ensuring adherence to regulatory and company standards.Facilitate and resolve inter-channel conflicts to maintain effective collaboration and operational harmony across distribution channels.Lead and coordinate audit exercises for the agency, ensuring thorough preparation, execution, and follow-up on audit requirements.Champion compliance with risk management standards and processes, promoting a culture of risk awareness and mitigation within the agency.Monitor and ensure the timely closure of audit findings, implementing corrective actions as necessary to address identified issues.
Team Management & CollaborationLead, manage and develop the agency support team to deliver high-quality services to agency leaders and agents.Build strong cross-functional relationships with Learning & Development, Recruitment, Life Operations, Marketing, Corporate Services, Legal & Compliance and IT to support distribution needs.Ensure compliance with company policies, regulatory requirements, and industry standards.
Performance Monitoring & ReportingDevelop performance metrics, dashboards, and reports to monitor agency productivity and support effectiveness.Analyze business trends and provide insights to senior management for decision-making.
Job Qualifications:Bachelor’s Degree in Business Administration, Marketing, Finance, or related field (Master’s degree is an advantage).Minimum 8 to 10 years of experience in life insurance, agency distribution, or sales support, with at least 3 to 5 years in a leadership role.Strong knowledge of life insurance agency distribution models, sales processes, and regulatory requirements.Strong knowledge in Insurance Commission regulatory frameworks.Excellent leadership, communication, and stakeholder management skills.Analytical mindset with strong problem-solving and project management capabilities.Proficient in MS Office and distribution support platforms.Passion for simplifying processes and delivering customer-centric solutions.
Privacy NoticeYour privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
Job Summary:
As a Financial Solutions Consultant, you will act as an ambassador of FWD to the clients of our partnered bank by helping them celebrate living. Similarly, you will be involved in the implementation of strategic initiatives to build and maintain cordial business relationship with bank partners to grow and retain dedicated sales distribution model.You will be reporting the bank branch of assignment and will be reporting to the respective FWD Area Sales Head.
Key Accountabilities:Offering of FWD’s Traditional and Variable products to clients of the partnered bank.Responsible for overall delivery of sales performance and acquisition of new businessRetention of quality business for the assigned branch and area
Skills & Experience Required:
At least Bachelor’s Degree graduate but preferably business course related. Fresh graduates are strongly encouraged to apply.Willing to be deployed in Manila City or Caloocan City.Minimum 1 -2years solid sales and account management experience in financial services is an advantage.Has strong analytical and problem-solving skills as well as internal and external customer focus.Must be a team player but should be able to work independently with high degree of energy, motivation and ability to set own goals/priorities.Highly effective oral, written and interpersonal communication, presentation and influencing skills.Trustworthy, reliable and business savvy.
Rewards:Fixed monthly pay + allowance, and guaranteed bonusHMO coverage on day 1Exciting local and international trip incentivesPaid leave entitlementWorld class learning and training
About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visit www.fwd.com
About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent
Job Purpose:
Collaborating with Finance and Life Operations, this role delivers the agency policy conservation programs and overall agency budget reporting and coordination plus agency support general services which may be assigned from time to time.
Key Responsibilities:
Planning, implementation and management of business conservation programs. Lead for agency channel and in collaboration with life operations. Identify tasks and processes for both teams with SLA.Implement, improve existing programs and implement new initiatives for orphan policy managementIncrease and run effective policy adoption / transfer of business- Promote reinstatement campaigns across agency via policy, incentives, programs, education and influence towards the agency force.
Management and efficacy of agency channel budget as linked to APE and other KPIs within allowable plus Offices budget within allowable (Hubs,GA)Budget planning and administration (Management opex, capex, distribution operations allowance (DOA), customer related expenses benefits (CRE), hub/GA offices)Analyze agency strategic plan, determine budget provision, consult agency BU’s on budget requirements and benefits to strategy.Allocate and prioritize budget, establish unit costs and expense policy, correlate benefits to stratplan, align with Finance, implement expense controls, seek sign-off from agency BU’s and CAO.Prepare all CARs and coordinate with Finance for sign-off, methodology, timelines, cost center creation/allocation, uploads to budget systems, accrualsConduct quarterly/semi-annual review with tracking of spend and benefits with agency BU heads to ensure alignment to Strat plan.Prepare, seek sign off and submit annual / periodic reporting requirements and as necessary, for audit.
Evaluation of strategic projects, agency initiatives and business case requirements.Design and implement an agency project review framework (e.g. IRR, APE uplift, opex ratio) to support evaluation of key initiatives (DOA, CRE, agency offices, GA’s, new initiatives) e.g. Contests, IRP, department programs, tactical incentives)Review and evaluate all agency projects pre, whilst, and post implementation to guide agency BU heads and support CAO/management decisions
Financing/DOU planning and administrationPlan the annual financing/DOU schedule / allocation in consultation with SMT, correlate DOU with Strat plan APE and metricsAct as the administrator of the DOU program (databases, contracts, coordination with Finance on validation, payout authorization, exception handling)Conduct quarterly/semi-annual review of spend and benefits with Agency BU Heads to ensure alignment to Strat plan
Job RequirementsPreferred with bachelor’s degree from business administration, management, economics, accountancy, or applied mathematics3-5 experience on agency administration, project evaluation, expense modelling and analytics preferably in the life / non life insurance industry.Has experience in projects as SME, cost controller, workstream member, and/or leader.Experience in life insurance agency or banca administration, training, sales, finance or operations are a plus.Highly proficient in MS Excel (i.e pivots, look-ups, tables and charts) to support reporting and database management requirements.Ability to analyze budget requirements, correlate to stratplan, and evaluate feasibility of projects
Privacy NoticeYour privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.
