THE COMPANYSinglife’s purpose is to help Filipinos achieve a better way to financial independence. Singlife’s unique business model uses the smartest technologies to put customers in control of their finances, by providing tools and solutions that fit their needs, budget, and in a convenient manner that is always on-hand. Singlife has showed how combining new technologies with life insurance makes it possible for people to manage their finances more effectively and efficiently. Singlife is growing at an exceptional rate driven by a growing portfolio of partnerships (e.g., GCash, Maya, UNO) and rapid scaling of its own App capabilities.
Overview: We are looking for a highly skilled individual with previous work experience in the areas of legal, compliance, corporate governance, and/or risk management.
Job Description: Key Responsibilities: • Routine submissions and filings to the regulators, including but not limited to the IC, SEC, AMLC, and NPC • Conduct of assessments, compliance testing, and the creation of questionnaires, reports, and other related documentation • Monitor regulatory updates, liaise and update the involved BUs, other employees, shareholders and BOD as needed for action items, and track compliance to such action items • Training of employees for (onboarding and annual), including creation of training materials • Assist in the drafting reports, assessments, responses to the Group on the areas of L&C and risk, as needed • Adoption & monitoring of implementation of missing Group Policies/Standards • Oversee the risk register, and ensure risk issues are timely and completely logged by all BUs • Oversee the implementation of the Group Documents Governance Standard making sure that the document register is updated as necessary and that the documents are being reviewed regularly. • Acts as the secretary of the Board level risk oversight committee meeting, secretary of the ALCO (Asset and Liability Committee), as a member of the PMCG (Procurement Management Control Group) and other governance groups as the need arises.
General Support: Overall, provide general support in the following areas: a. Legal/Compliance. b. Risk Management.c. Corporate Governance; and d. Corporate Housekeeping.
Qualifications: Experience: At least 2- 3 years of relevant work experience in legal & compliance work, preferably with another insurance company. Education: Bachelor’s degree in Business Administration, Law, Finance, or a related field. Relevant professional certification in the areas of compliance, risk, data privacy, AML, other compliance-related fields is a plus.
Skills/Work Ethic: • Excellent communication skills, with an ability to influence and communicate well with stakeholders from diverse backgrounds - from senior management to junior colleagues in the Company • Strong attention to detail • Proactive and starter attitude • Excellent problem-solving skills • Able to work well in a team or with others from different business units
Benefits: • Competitive salary and performance-based bonuses • HMO coverage, including for dependents
How to Apply: Interested applicants may submit their CVs to the following:• Mary Bianca Calalang-Cayetano Head of Legal & Compliance Marybianca.c@singlife.com • Gia Mangoba HR Manager gia.m@singlife.com
THE COMPANYSinglife’s purpose is to democratize access to meaningful financial protection. Our unique business model uses the smartest technologies to put you in control of your finances, by providing tools and solutions that fit your needs, your budget, and are always on hand. A start-up in a long-standing industry, the company has showed how combining new technologies with life insurance makes it possible for people to manage their finances more effectively and efficiently. Singlife is growing at an exceptional rate driven by a growing portfolio of partnerships with platforms like GCash, where we make our meaningful insurance propositions more accessible to the wider market.
JOB OVERVIEWThe Risk Officer supports the Lead Risk Officer in the execution, monitoring, and documentation of the Company’s Enterprise, Operational, and Financial Risk Management activities. The role focuses on day-to-day risk operations, issue and action tracking, and risk reporting support, while strategic oversight, regulatory engagement, and final accountability remain with the Lead Risk Officer. The role provides exposure to enterprise risk practices within an insurance company, including regulatory expectations, governance forums, and cross-functional risk coordination.
RESPONSIBILITIES & DUTIESOperational Risk Support:Support the implementation and ongoing maintenance of the Risk Management Framework, including:Management Control AssessmentIssue and Risk Event ManagementControl documentation and evidence trackingAssist in identifying, documenting, and assessing key risks across business units, including process, people, systems, and third-party risks.Track remediation action plans, milestones, and supporting evidence for management-identified, audit, or regulatory issues.Coordinate with Risk Champions and control owners to ensure timely risk updates, attestations, and documentation.
Financial & Actuarial Risk Support:Support the monitoring and documentation of financial and actuarial risk items, including:Product pricing assumptions, valuation methodologies, and reserve adequacy considerationsActuarial model risk documentation and dependency mappingExperience studies, lapse, persistency, and claims trend risk analysisSensitivity analysis and stress testing outputs prepared by Actuarial and FinanceAssist in documenting:Key actuarial assumptions and management overlaysChanges in actuarial methodology and impact assessmentsDependencies between actuarial outputs and financial reportingConsolidate actuarial and financial risk inputs for enterprise risk reporting, governance forums, and regulatory submissions.
Enterprise Risk & Regulatory SupportSupport enterprise risk activities by assisting in:Maintenance of risk registers and risk inventoriesRisk taxonomy and risk categorization alignmentDocumentation supporting risk appetite, tolerances, and KRIsAssist in preparing materials and documentation to support:Risk Management Committee (RMC) discussionsBoard or senior management reportingRegulatory examinations or information requests (e.g., Insurance Commission), under the guidance of the Lead Risk OfficerHelp ensure risk documentation and evidence are audit-ready and consistent with internal governance standards.Coordinate with Actuarial on risk appetite metrics relating to capital adequacy, lapse risk, reserve sufficiency, and product profitability. (Note: This role supports regulatory and enterprise risk activities but does not independently represent the Company to regulators.)
Monitoring & Reporting:Assist in preparing periodic risk reports for Management and the RMC.Support KRI monitoring, threshold tracking, and breach escalation documentation.Maintain risk registers, trackers, dashboards, and action logs to ensure completeness and accuracy of data.Support follow-ups on risk issues discussed in governance forums.
Stakeholder Coordination:Coordinate with Finance, Technology, Operations, Compliance, and other business units on risk-related matters.Follow up on agreed actions, deadlines, and deliverables to support timely risk closure.Support alignment with Group Risk frameworks, templates, and reporting requirements.
General Risk & Governance Support:Assist in control testing, internal and external audits, and ad-hoc risk reviews.Support risk awareness activities, training sessions, and governance initiatives led by the Risk function.Perform other risk-related tasks as assigned to support the overall risk management program.
QUALIFICATIONSBachelor’s degree in Finance, Statistics, Accounting, Risk Management, Business, Economics, or a related field.
At least 5 years of experience in operational risk, enterprise risk, financial risk, audit, compliance, or internal controls, preferably within the insurance or financial services industry.
Working knowledge of:Management Control AssessmentIssue and Risk Event Management Risk registers, KRIs, and management reportingActuarial valuation concepts (reserving, pricing assumptions, experience studies)Capital adequacy and solvency monitoringProduct risk and insurance liability risk
Exposure to regulatory, audit, or supervisory environments (e.g., Insurance Commission, internal audit) is an advantage.
Experience coordinating with cross-functional stakeholders such as Finance, Technology, Operations, and Compliance.
Strong documentation, organization, and follow-through skills, with attention to detail.
THE COMPANYSinglife’s purpose is to help Filipinos achieve a better way to financial independence. Singlife’s unique business model uses the smartest technologies to put customers in control of their finances, by providing tools and solutions that fit their needs, budget, and in a convenient manner that is always on-hand. Singlife has showed how combining new technologies with life insurance makes it possible for people to manage their finances more effectively and efficiently. Singlife is growing at an exceptional rate driven by a growing portfolio of partnerships (e.g., GCash, Maya, UNO) and rapid scaling of its own App capabilities.
Job Summary:The Technology Operations Manager is responsible for the day-to-day management and operational reliability of production technology platforms and services. This role ensures the stability, availability, performance, and operational efficiency of infrastructure, cloud platforms, applications, and supporting technology services.The role manages operational teams responsible for monitoring, incident response, platform operations, and service reliability. It supports the implementation of modern operational practices including automation, observability, and Site Reliability Engineering (SRE) principles.Working under the direction of the Head of Technology Operations, this role ensures that operational procedures, incident management, service monitoring, and platform maintenance activities are executed effectively to maintain service reliability and meet established SLAs and SLOs.
Key Responsibilities:Production Operations & Service ReliabilityManage day-to-day production operations across:Cloud platforms (AWS/Azure/GCP)SaaS/PaaS platformsCore systems and digital platformsIntegration services and supporting infrastructureEnsure operational stability including:Service availabilitySystem performancePlatform stabilityMonitor and maintain compliance with:Service Level Agreements (SLAs)Service Level Objectives (SLOs)Service reliability targetsCoordinate operational response for service degradation and outages.
Site Reliability Engineering (SRE) & Modern OpsSupport the implementation of modern operations practices including:SRE principlesAutomation-driven operationsObservability and monitoring improvementsImplement operational improvements including:Proactive monitoringOperational automationSelf-healing capabilities where applicableTrack and improve operational metrics including:Mean Time to Detect (MTTD)Mean Time to Restore (MTTR)
Incident, Problem & Crisis ManagementLead operational response for:Production incidentsService disruptionsPlatform degradation eventsCoordinate:Incident triageEscalation managementService restoration activitiesEnsure completion of:Root Cause Analysis (RCA)Problem management reviewsCorrective and preventive actionsSupport major incident management under direction of the Head of Technology Operations.
Disaster Recovery, Resilience & ContinuitySupport the execution of:Disaster Recovery proceduresTechnology resilience exercisesDR testing activitiesEnsure operational readiness for:System failoverBackup validationRecovery proceduresAssist in maintaining compliance with defined RTO and RPO targets.
Platform Operations & Infrastructure ManagementManage operational support for:Cloud infrastructureData platformsMiddleware and integration platformsNetwork and security infrastructureEnsure operational execution of:Patch managementCapacity monitoringVulnerability remediationConfiguration managementSupport platform optimization including:Automation initiativesInfrastructure standardizationCost monitoring and optimization.
Observability, Monitoring & Operational IntelligenceOperate enterprise monitoring tools including:Infrastructure monitoringApplication monitoringLogging and metrics platformsAlerting systemsMaintain operational dashboards and reporting for:Platform healthIncident trendsService performanceEnsure timely detection and escalation of service issues.
Vendor & Managed Services OperationsCoordinate operational activities with:Technology vendorsSaaS providersManaged service providersSupport vendor governance through:SLA monitoringIncident escalationPerformance trackingEnsure vendors meet operational performance expectations.
Security, Risk & Compliance in OperationsEnsure operational adherence to:Security policiesAccess control standardsChange management proceduresSupport remediation activities for:VulnerabilitiesSecurity findingsAudit observationsAssist in maintaining compliance with regulatory and internal control requirements.
ITSM, Process & Operational GovernanceExecute and maintain IT service management processes including:Incident managementProblem managementChange managementCapacity and availability managementMaintain operational documentation including:RunbooksSOPsOperational playbooksSupport service reporting and operational performance tracking.
Team & Operational Model ManagementLead and supervise operational teams including:L1 monitoring and operationsL2 technical support teamsSupport the execution of:24x7 operational coverageOn-call rotationsEscalation proceduresEnsure team adherence to operational standards and procedures.
Key Deliverables:Production Operations Performance ReportsIncident and Problem Management ReportsPlatform Health and Availability DashboardsOperational Runbooks and SOP DocumentationDR Test Execution ReportsMonitoring and Observability Implementation SupportVendor Operational Performance ReviewsQualifications (Required)Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.8+ years of experience in IT operations, platform operations, or infrastructure support.At least 3+ years managing operational or technical support teams.Experience working with:Cloud platforms (AWS/Azure/GCP)Enterprise production systemsMonitoring and observability toolsExperience supporting:Incident managementProduction operationsHigh-availability environments.Preferred QualificationsTIL Foundation certification.Experience working in regulated environments such as:BankingInsuranceFintechExperience with:DevOps or SRE practicesAutomation toolsObservability platformsExperience supporting digital platforms and high-transaction environments.
Leadership CompetenciesStrong operational execution and accountabilityAbility to manage incidents and production issues under pressureDetail-oriented and process-drivenCollaborative team leadership and coordination skillsStrong communication and escalation managementFocus on service reliability and continuous improvement
Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of prod-ucts and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment solutions through its dollarDEX and Navigator platforms. The mobile-first Singlife Account – with a Singlife Debit Card – allows customers to save, spend, earn and be insured all in one app.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance, affirming its commitment to finding a better way to sustainability.
First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.
Singlife Philippines, headquartered in Manila, is a majority-owned subsidiary of Singlife. The company’s vision is to unlock the potential of money for everyone by offering innovative financial solutions that help people manage, grow and protect their money distributed according to their preferences.
Singlife Philippines is looking for an experienced Product Manager to oversee the entire lifecycle of our Investment and Savings products – from initial concept, product development to post-launch optimization, ensuring alignment with business objectives, timely project execution and product delivery. Product Manager should have a proven track record in managing cross-functional teams, has a strong business acumen and has experience in digital product development.
Responsibilities:Product StrategyDefine and communicate the product vision and strategy, ensuring alignment with organization goals, KPIs as well as the needs of the market.Develop, maintain and execute a comprehensive product roadmap, prioritizing initiatives based on business impact, customer feedback and market research.Identify market opportunities, analyze competitor products and stay ahead of industry trends to ensure product suite remains competitive.Product LifecycleOversee the end-to-end product lifecycle, from ideation to launch and beyond, ensuring continuous iteration and improvement of products.Work with Digital Team to ensure timely product delivery.Work with Marketing, Growth and Digital Engagement teams in developing and executing go-to-market strategies to ensure effective product launches.Product ManagementPresent product update and key performance indicators demonstrating the impact of the product to overall business goals.Regularly evaluate product performance and refine strategies leveraging on data-driven analytics, customer insights and feedback from stakeholders/cross-functional teams.
Requirements:Education level: Bachelor’s Degree Years of Experience: At least 5 years of experience in relevant field and has handled digital platform/s in the past, preferably in the financial services and e-commerce industry. Specific skills: Product Management, Project Management, Product Delivery, Business Management
