ZigZag is looking for an Influencer Marketing Officer to join our team!
*Full time remote + weekends off *US Timezone *Full time employment + Gov't mandated benefits *Company device provided
We’re seeking an Influencer Marketing Officer to take full ownership of sourcing Creators, negotiation, and relationship management to secure Creators for campaigns across our US and UK region. This dynamic, fast-paced role sits at the heart of our Creator Marketing team. You'll be responsible for identifying the right creators, managing end-to-end negotiations, supporting internal teams with strategic insights, and ensuring you can secure Creator partnerships for every campaign efficiently and effectively.
You’ll be a critical bridge between Creators, customers, and internal teams—acting as a creative problem-solver, deal-maker, and brand advocate all at once.
Key ResponsibilitiesCreator Sourcing & Vetting: Work with our in-house tools and team to source and vet highly relevant creators for each campaign, supplementing data-driven discovery with manual searches across social platforms to identify emerging talent. Ensure all selections align strictly with campaign goals, brand guidelines, brand safety, and audience fit.Strategic Collaboration: Partner with the Sales, Account Manager, and Campaign Manager teams to assess creator budgets and advise on pricing structures that align with commercial benchmarks.Negotiation & Relationship Management: Own creator outreach and negotiations, securing optimal pricing, deliverables, timelines, and usage rights. Build trust and long-term relationships with creators and their talent managers.Contract Management: Draft, review, and finalize creator contracts, ensuring terms are clear, legally sound, and aligned with the campaign expectations. Maintain a clean and organized contracting process.Campaign & Communication Oversight: Maintain constant communication with creators and internal teams throughout the preparation and execution of the campaign. Anticipate issues, flag concerns early, and act decisively to keep everything on track.Creator Expertise: Stay on top of trends in the influencer and social media landscape. Know what makes creators tick and use this insight to enhance our sourcing, communication, and negotiation strategies.Internal Collaboration & Knowledge Sharing: Work cross-functionally to provide insights on creator performance, pricing benchmarks, sourcing strategies, and talent feedback. Be a team player who elevates everyone around you.
Qualifications: 2+ years of experience in Creator partnerships, influencer marketing, talent management, or a similar role.Must have experience sourcing and managing influencers from the global market (either the US, UK, AU, etc.)Able to intuitively identify how creators align with a brand's aesthetics, values, and audience.A deep understanding of the Creator Economy and social platforms (Instagram, TikTok, YouTube, etc.). A genuine obsession with creator culture, staying ahead of viral trends, emerging talent, and the evolving digital landscape.Proven experience sourcing, negotiating with, and managing creators and their teams.Strong understanding and intuition of Creator rates, campaign deliverables, and content licensing/usage terms.Exceptional attention to detail and organizational skills—able to juggle multiple campaigns and personalities at any given time.Clear, confident communicator—written and verbal—with strong negotiation skills.Collaborative mindset, able to work effectively with cross-functional and cross-regional teams.Naturally proactive, strategic, and solutions-focused.A passion for Creators, culture, and building strong long-term relationships.
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive
ZigZag is looking for a Junior Influencer Community Manager to join our team!
Unlike traditional Influencer Community Manager who manage brands and external creators, this role focuses on employee-creators
*You must be willing to work on shifting schedule (either US or UK time) *Full time remote work *Full time employment with Gov't mandated benefits + company provided device
About The Role
The Campaign Manager drives an optimal customer experience and strong platform outcomes for brand engagement. Working closely with customers, you will help them achieve their business goals by educating them on best-practice usage of the platform/app and the latest features.
Acting as the voice of the customer, you will liaise with internal stakeholders—including Customer Success, Sales, Growth teams—to ensure timely communication of customer behaviors, insights, and feedback, supporting continuous improvement in customer outcomes and experiences.
In this role, you will be responsible for planning, executing, and managing marketing campaigns that drive brand awareness, customer engagement, and client business objectives. This includes end-to-end campaign management such as content quality control, community management, performance reporting, and providing tactical recommendations. You will collaborate closely with cross-functional teams and apply your marketing expertise to deliver measurable results.
You will also be a critical part of the team supporting the UK’s largest Unlocked client, helping to build a strong foundation for the continued expansion of the team's Unlocked business across the UK, US and AU.
Key ResponsibilitiesCommunity Management:Serve as a primary point of contact for clients for campaign-related matters. Maintain and manage communication with employee creators including any feedback or updates via our platform or other channels.Anticipate issues, flag concerns early, and act decisively to keep everything on track and keep the Unlocked team updated.Content Quality & Control:Review and monitor all campaign content to ensure alignment with brand standards, platform guidelines, and legal requirements. This includes scanning all submitted content for quality, tone, and brand fit, as well as identifying and addressing any audio or music usage risks prior to publication.Reporting & Insights:Implement and maintain tracking mechanisms for employee creator engagement and campaign performance analytics to provide tactical insights to help inform client strategy. Ensure that reporting and data standards are maintained (weekly, monthly, quarterly and annually) in accordance with client strategy.Adaptability & Process Ownership:Adjust plans, processes, and deliverables to support client’s changing objectives, while maintaining strong execution. Balance practical delivery with flexibility working closely with clients whose strategies and priorities evolve over time.Industry Expertise:Stay on top of trends in the influencer and social media landscape. Know what content is most relevant to your client to demonstrate knowledge to employee creators when needed.
Requirements2+ years of experience in campaign management within influencer marketing, talent management, or a similar role.A deep understanding of the Creator Economy and social platforms (Instagram, TikTok, YouTube, etc.).Strong understanding of marketing principles, campaign development and digital marketing channelsProven experience in campaign management and marketing with a track record of successfully monitoring and executing campaignsExceptional attention to detail and efficient project management skills, with the ability to manage multiple campaigns simultaneously and meet deadlinesClear, confident communicator—written and verbal—with strong negotiation skills.Collaborative mindset, able to work effectively with cross-functional and cross-regional teams.Naturally proactive, strategic, and solutions-focused.
Nice To HaveExperience at a creator-focused agency, influencer platform or tech.Bonus points if you’ve managed international or multi-market campaigns.ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
