Responsibilities Daily Operations & Support
Perform monitoring, troubleshooting, and resolution of data pipeline issues across SQL, SSIS, Azure Data Factory, and Azure Synapse.Respond to market-raised support tickets and operational requests in a timely manner.Execute routine data checks, validation tasks, and scheduled operational activities.
Development & Maintenance
Work on SQL queries for data extraction, validation, and minor optimization tasks.Assist in SSIS package maintenance, debugging, and enhancements.Participate in development tasks related to Azure Data Factory pipelines and mappings.Support updates to Azure Storage structures, file validations, and data housekeeping tasks.
Cloud Platform Operations
Perform basic administrative tasks in Azure Synapse workspace (monitoring, pipeline checks, SQL pool usage).Monitor and troubleshoot Azure Data Factory pipeline executions and triggers.Provide support in storage operations such as file movements, folder setup, and access checks
Profile
Bachelor of Science (BSc) in Computer Science, Information Systems, Data Science, Engineering, or a related field.3–4 years of relevant experience in data operations, data engineering support, or a similar junior data role.Basic to intermediate knowledge of SQL and relational databases.Familiarity with SSIS, Azure Data Factory, Azure Synapse, and Azure Storage is an advantage.Understanding of data pipelines, ETL processes, and data validation concepts.Strong analytical, troubleshooting, and problem-solving skills.Ability to work in a support-oriented, fast-paced environment.Good communication skills and willingness to learn cloud and data technologies.
Responsibilities
Participate in scoping and write technical specifications/design (from general to detailed),Carry out developments for exchange and integration solutions and optimise existing flows,Build or contribute to the strategy for unit and integration testing, and carry them out in collaboration with business leads,Deploy processes into production,Depending on your experience and the structure, supervise development teams,Learn and share your knowledge and ideas within a team driven by technology.Design, develop, and maintain ETL/ELT pipelines using Talend Data Integration / Talend CloudIntegrate data from multiple sources including databases, files, APIs, and cloud platformsPerform data transformation, validation, and quality checksTroubleshoot, optimize, and support data integration jobs in development and productionCollaborate with business analysts, data engineers, and stakeholders to understand requirementsDocument technical designs, data flows, and operational proceduresEnsure adherence to data governance, security, and best practices
Profile
Hands-on experience with Talend (Open Studio, Talend Data Integration, or Talend Cloud)3–6 years of experience; able to design and deliver end-to-end integrations independentlyStrong SQL skills and experience with relational databasesUnderstanding of data integration, ETL/ELT, and data warehousing conceptsExperience working with structured and semi-structured data (JSON, XML)Familiarity with cloud platforms such as AWS, Azure, or GCPGood communication, problem-solving, and documentation skills
We are seeking a motivated POS/Cegid AMS Service Delivery Analyst to join our CEGID AMS team in APAC. In this role, you will support the service delivery of application support and services for a designated client, assisting in the coordination and resolution of application-related issues. You will act as a key point of contact for internal teams and clients, helping maintain service quality and contributing to continuous improvement.
A core part of the role involves supporting activities related to Point of Sale (POS) solutions, which continue to evolve with the growth of connected digital retail. Beyond standard POS functions such as sales, inventory, and in-store collection, modern Cegid solutions now include:
Digitalization of the point of sale (clienteling, cataloging)Omnichannel experiences (e-reservation, click and collect)Unified stock managementLoyalty and customer engagement features.
Responsibilities
Service Delivery Management:Support the day-to-day management of AMS activities for clients, assisting in monitoring service levels (SLAs) and KPIs. Act as a point of contact between clients, technical teams, and service providers, helping ensure clear and timely communication.Assist in coordinating application incidents, problems, and service requests, escalating issues to senior team members when required.Support proactive monitoring of applications and systems by identifying potential issues and reporting risks to the relevant teams.Help track service performance and contribute to regular reports for stakeholders, highlighting key metrics and improvement areas.
Team Leadership:Work collaboratively with AMS consultants, contributing to team objectives and supporting adherence to service standards.Assist in troubleshooting and resolving application issues, escalating complex problems to senior team members as required.Participate in team meetings, share updates, and engage in ongoing training and development activities.
Client & Stakeholder Engagement:Support the development and maintenance of positive working relationships with clients and IT stakeholders, helping them to understand their needs and support alignment with business objectives.Participate in regular service review meetings with clients by preparing inputs, sharing updates, and supporting discussions around service improvements.Assist in providing status updates and progress reports and help communicate with clients regarding ongoing support activities and operational issues.
Process Improvement & Innovation:Contribute to identifying opportunities for continuous improvement in service delivery, processes, and tools, in line with industry best practices.Support the adoption of automation, self-service, and AI-driven solutions within the AMS environment by assisting with implementation and testing activities.Participate in knowledge-sharing initiatives, training sessions, and collaborative problem-solving activities within the team
Incident, Problem & Change Management: Support incident response activities by assisting with issue resolution and contributing to root cause analysis for application incidentsWork with Change Management teams to support application updates, patches, and releases, following established processes to minimize business disruptionParticipate in post-incident reviews by providing inputs and helping track follow-up actions and process improvements
Compliance & Risk Management: Support service delivery activities by following established policies, standards, and regulatory requirements, and reporting any compliance concerns to senior team members.Assist in identifying and monitoring risks related to application availability, performance, and security, escalating potential issues and supporting preventive actions as directed.
Profile
Education & Experience:Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.3+ years of experience in IT Service Management, Application Support, or a related field, with at least 1+ years in a leadership role.Knowledge of ITIL, service management frameworks, and best practices for incident, problem, and change management.Previous experience with retail technology platforms (e.g., POS systems, e-commerce platforms, ERP, CRM) is a plus
Technical Skills:Familiarity with enterprise application management, monitoring tools, and support processes (e.g., ServiceNow, Remedy, BMC).Knowledge of application lifecycle management, including deployment, maintenance, and optimization.Understanding of IT infrastructure, cloud platforms (e.g., AWS, Azure), and database management systems.Familiarity with common retail systems (ERP, POS, CRM) and related integrations is a plus
Soft Skills:Good communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.Ability to work well within a team, taking guidance from senior colleagues and contributing positively to team objectives.Strong problem-solving skills with the ability to manage priorities and handle multiple tasks in a structured manner.Customer-focused approach, with a commitment to delivering reliable and high-quality support..
Key Competencies:Team Collaboration: Ability to work effectively within a team, contribute ideas, and support shared objectives in a fast-paced environment.Stakeholder Support: Experience supporting interactions with stakeholders across business units and client groups, helping manage expectations through clear communication.Process Improvement: Ability to assist in reviewing service delivery processes and suggest improvements in line with established best practices.Analytical & Problem-Solving: Solid analytical skills to help identify issues, contribute to root cause analysis, and support resolution of service delivery challenges.
Preferred Qualifications:ITIL v3 or v4 certification or similar certifications in IT Service Management.Experience with application maintenance and support preferably a Point-of-Sales solution
Overview: We are looking for a highly skilled Cyber Security Engineer -Senior Certificate Lifecycle Management (CLM) Engineer to lead the technical implementation and management of our enterprise-wide Certificate Lifecycle Program. This role is critical in enhancing our security posture through automation and secure digital certificate management across our global infrastructure
Responsibilities
Lead the technical implementation of a strategic CLM program in a large-scale environment.Design and develop robust integrations between the CLM platform and ServiceNow for automated orchestration.Centralize certificate issuance by integrating the CLM solution with public CAs (Digicert, Let’s Encrypt) and internal Windows Server CAs.Establish seamless integration with Microsoft Entra ID for centralized identity provisioning and RBAC.Drive automation strategies to address the shortening of certificate lifecycles.Develop comprehensive reporting and analytics for certificate utilization, expiration, and compliance.Implement mechanisms for user group management and chargeback/billing utilization.Provide expert-level technical troubleshooting and support for the CLM platform.Maintain detailed technical documentation, including architecture diagrams and operational procedures.Collaborate with cross-functional teams (Infrastructure, AppDev, IT Ops) to ensure operational efficiency
Profile
Bachelor of Science in Cyber Security, Computer Science, Information Systems, Engineering, or a related field.8–12 years of overall IT / security experience, with 5+ years of hands-on PKI and certificate lifecycle management experience.Expert-level knowledge of PKI concepts (X.509, cryptographic algorithms, trust models).Hands-on experience with CLM platforms (e.g., AppViewX, Venafi, Keyfactor, or Sectigo).Deep experience with ServiceNow integrations (APIs, REST, SOAP, JavaScript).Proficiency in scripting and automation using Python, PowerShell, or similar languages.Strong understanding of Microsoft Entra ID and Active Directory Certificate Services (AD CS).Ability to design reporting mechanisms for high-level technical stakeholders
Requirements
Advanced proficiency in EnglishOver 7 years of experience in Information Security, with a strong focus on Public Key Infrastructure (PKI) and Certificate Lifecycle Management (CLM).Demonstrated success leading and managing CLM initiatives within large, complex enterprise environments.Excellent analytical abilities, along with strong communication and interpersonal skills.Highly self-driven, capable of working independently, and comfortable operating in a fast-paced, global team setting.
Additional Requirements
Relevant industry certifications (CISSP, CISM, or PKI-specific) are a plus. Experience with cloud-native solutions (AWS Certificate Manager, Azure Key Vault) is welcome. Familiarity with DevOps principles as they relate to certificate management.
We are seeking a Junior Team Leader to oversee and support the Point-of-Sale (POS) and Cegid Application Management Services (AMS) team. This role is ideal for someone with hands-on experience in retail systems, eager to step into leadership, and capable of balancing technical problem-solving with team coordination.
The Junior Team Leader will ensure smooth operations of POS and Cegid AMS platforms, manage incident resolution, and collaborate with cross-functional teams to deliver reliable retail technology solutions.
Client & Stakeholder Engagement:
Build and maintain strong relationships with client and IT stakeholders to understand their needs and ensure that AMS solutions align with business objectives.Facilitate regular service review meetings with clients to assess satisfaction, discuss ongoing service improvements, and plan future service enhancements.Provide status updates, progress reports, and communicate effectively with clients regarding ongoing support and operational issues.
Process Improvement & Innovation:
Identify opportunities for continuous improvement in service delivery, processes, and tools, ensuring that AMS services are aligned with industry best practices.Drive the adoption of automation, self-service, and AI-driven solutions within the AMS environment.Promote a culture of knowledge sharing, continuous learning, and innovative problem-solving within the team.
Incident, Problem & Change Management:
Lead incident response efforts, ensuring timely resolution and root cause analysis of critical application issues.Collaborate with Change Management teams to manage application updates, patches, and new releases with minimal disruption to business operations.Coordinate post-incident reviews to identify improvements in application support processes and ensure lessons learned are implemented.
Compliance & Risk Management:
Ensure that all service delivery activities comply with relevant policies, standards, and regulatory requirements.Proactively manage risks related to application availability, performance, and security, taking preventive actions to mitigate potential issues.
Profile
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.3+ years of experience in IT Service Management, Application Support, or a related field, a leadership or supervisory role is a plusStrong knowledge of ITIL, service management frameworks, and best practices for incident, problem, and change management.Familiarity with enterprise application management, monitoring tools, and support processes (e.g., ServiceNow, Remedy, BMC).Previous experience with retail technology platforms (e.g., POS systems, e-commerce platforms, ERP, CRM) is a plusFamiliarity with common retail systems (ERP, POS, CRM) and related integrations is a plus
ResponsibilitiesInvolved in end-to-end SAP project implementationGathering and analysing business stakeholders' requirementsPreparing the business blueprintsDesigning key business reports and go-live activitiesLeading upgrades, migrations and integrations to third party systemManaging SAP Project implementation. This includes gap analysis, configuring of SAP Functional ModuleDocumenting the solution design and functional gapsPreparing the user manuals and providing training to SAP usersSupporting day-to-day SAP user activitiesWorks closely with technical architects to make the bridge between the business team and IT teamAssure the quality of the delivery and go live of the application
ProfileMinimum Bachelors Degree in IT or Computer ScienceMinimum 6-7years of SAP ExperienceHands-on S4 Hana experience mandatoryCertified SAP Finance ConsultantDeep understanding of SAP Functional Modules with hands-on experienceMinimum 3 End to End Implementation cyclesStrong integration working experience with other SAP modulesHandle SAP project design, testing, training implementationHas done both support and implementationExperience in regional template roll-outStrong Business knowledge and ability to interact with business usersGood communication (written and oral) and interpersonal skills. Mandarin language is an added advantage.Independent with strong analytical skills and ability to work under pressureOverseas travelling may be required depending on project requirements
Role Description
Commerce Cloud Developer will work with the Digital teams to provide technical leadership and execution on the Commerce Cloud platform as well as other various online applications. The developer will have the ability to understand business strategies and translate those strategies to a technical architecture and roadmap. They are hands-on to resolve solution design bugs and cross-platform/cross-browser compatibility issues. They have a good command of interface aesthetics, information architecture, server hosting/maintenance, and development collaboration and source control tools.
Responsibilities
Key business partner to drive technical vision supporting business goalsWork with clients and internal stakeholders to understand requirements to deliver the desired ecommerce UX/UI experience and gather specifications for new enhancements and applicantsContinuous identification and resolution of errors/bugs/issues throughout web experienceParticipate in testing framework for unit, quality assurance, end user, automated regression testingMonitor order flow, catalog flow, scheduled jobs, etc.Provides technical support of Commerce Cloud platform for the Direct to Consumer teamParticipate in development of large projects with internal and 3rd party resourcesResponsible for utilizing 3rd party agencies’ assets/modules and be their technical contact personResponsible for providing the development and production server environments to 3rd party agencies and outside developers.Performs other related duties as assigned
Profile
Experience in implementing Core SFCC programming concepts (OOP), Cartridges, Pipelines, SFCC Script (DS), Forms Framework, ISML, Custom Objects, Data Integration.SFRA, Business Manager, Business configuration flows (Campaigns, Promotions, Catalogs, Inventory, Pricebooks, Content management), Social Integrations.Handling BM for Multilingual storesExperience in integrating 3rd Party app to existing Store.
Responsibilities
Involved in end-to-end SAP Project implementationGathering and analysing business stakeholders' requirementsPreparing the business blueprintsDesigning key business reports and go-live activitiesLeading upgrades, migrations and integrations to third party systemManaging SAP Project implementation. This includes gap analysis, configuring of SAP Functional ModuleDocumenting the solution design and functional gapsPreparing the user manuals and providing training to SAP usersSupporting day-to-day SAP user activitiesWorks closely with technical architects to make the bridge between the business team and IT teamAssure the quality of the delivery and go live of the application.
Profile
Minimum Bachelors Degree in IT or Computer ScienceMinimum 5 -7 years of SAP ExperienceHands-on S4 Hana experience mandatoryCertified SAP Logistics (SDMM) ConsultantDeep understanding of SAP Functional Modules with hands-on experienceHandle SAP project design, testing, training implementationHas done both support and implementationExperience in regional template roll-outStrong Business knowledge and ability to interact with business usersGood communication (written and oral) and interpersonal skills. Mandarin language is an added advantage.Independent with strong analytical skills and ability to work under pressureOverseas travelling may be required depending on project requirements.
We are looking for a Salesforce Developer who can join our growing team here in the Philippines.
RESPONSIBILITIES:
Design and implement business technology solutions in Salesforce.comDesign and develop custom solutions on the force.com platform including significant work in Apex, Visual Force, Lightning web components, application integration and data migrationEnsuring that optimal coding standards are adhered to throughout project delivery.Participating in code reviewsProducing client deliverables such as detailed design documentation, unit test plans and well documented code.Plan and execute internal unit testing and integration testing.Release management including metadata deployment and data migration, environment comparison and version controlKnowledge of Agile SCRUM methodologyParticipation to the conception phases with the following activities : requirement analysis, design, architecture and effort sizingExcellent understanding of the business context and functional requirementExcellent understanding of the technical solution to setup and the technical ecosystemProviding support and technical advice to the teamConducting code reviews
PROFILE:
Minimum Bachelor's degree in IT /Computer Science/EngineeringGood analysis and solution design skills.3 years of experience in a hands-on technical/development role.5 hands-on in designing, developing, and implementing Salesforce applications, including Visual Force and Apex, Lightning Web Component, Trigger, and Flow.Experiences within at least 1 of these Salesforce Solutions: Experience Cloud, Sales or Service CloudKnowledge of Salesforce Best Practices using Apex and VisualforceExposure to Git based tools like BitBucketExposure to VSCode, Salesforce DX, Tooling, Metadata APIs
ResponsibilitiesDaily Operations & Support
Perform monitoring, troubleshooting, and resolution of data pipeline issues across SQL, SSIS, Azure Data Factory, and Azure Synapse.Respond to market-raised support tickets and operational requests in a timely manner.Execute routine data checks, validation tasks, and scheduled operational activities.
Development & Maintenance
Work on SQL queries for data extraction, validation, and minor optimization tasks.Assist in SSIS package maintenance, debugging, and enhancements.Participate in development tasks related to Azure Data Factory pipelines and mappings.Support updates to Azure Storage structures, file validations, and data housekeeping tasks.
Cloud Platform Operations
Perform basic administrative tasks in Azure Synapse workspace (monitoring, pipeline checks, SQL pool usage).Monitor and troubleshoot Azure Data Factory pipeline executions and triggers.Provide support in storage operations such as file movements, folder setup, and access checks
Profile
Bachelor of Science (BSc) in Computer Science, Information Systems, Data Science, Engineering, or a related field.3–4 years of relevant experience in data operations, data engineering support, or a similar junior data role.Basic to intermediate knowledge of SQL and relational databases.Familiarity with SSIS, Azure Data Factory, Azure Synapse, and Azure Storage is an advantage.Understanding of data pipelines, ETL processes, and data validation concepts.Strong analytical, troubleshooting, and problem-solving skills.Ability to work in a support-oriented, fast-paced environment.Good communication skills and willingness to learn cloud and data
