At TrustReviews, we help businesses build trust with their customers — and our Customer Success team is at the heart of that mission. We're looking for a Customer Success Manager who genuinely enjoys building relationships, solving problems, and helping clients get real results.
What you'll doYou'll own a book of 20–30 client accounts, serving as their primary point of contact from onboarding through renewal. Day-to-day, that looks like:Running biweekly check-ins and monthly business reviews to keep clients informed and engagedMonitoring account health and stepping in early when something looks offCoordinating with our fulfillment team to make sure clients get what they were promisedLeading renewals — starting conversations 60–90 days out and presenting clear valueSpotting natural opportunities to expand accounts based on client goalsTurning happy clients into referrals, case studies, and reviewsFeeding client insights back to product and leadership
What success looks likeGross revenue retention ≥ 90%Net revenue retention ≥ 110% (retention + expansion)100% of accounts health-scored and updated monthly2–4 qualified referrals per quarterCRM records updated within 48 hours of every client interaction
You might be a great fit if youHave experience managing B2B client relationships (SaaS, agency, or services background all welcome)Are comfortable owning a revenue number — retention and expansion targets motivate, not intimidate youCommunicate clearly and proactively — you don't wait for clients to come to youAre organized and CRM-disciplined — you know good documentation is good relationship managementKnow how to read the room when it comes to upsell timing — you lead with value, not pressure
About TrustReviewsTrustReviews helps businesses collect, manage, and showcase customer reviews that drive growth. We work with clients across industries to build credibility and convert trust into revenue. Our team is small, moves fast, and cares deeply about the results we deliver for clients.
To apply, fill out our short form: https://form.typeform.com/to/VcwWMMxN
