THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINESPosition: Global Service Desk Engineer – Level 1Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT IndustryKey Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend solutions.Perform basic troubleshooting and component replacement.Coordinate with service partners and field engineers.Escalate unresolved issues to appropriate channels.Update service call information accurately and timely.Ensure compliance with company and customer guidelines.Perform backup monitoring and troubleshooting.Coordinate logistics for required parts.Required Deliverables:Meet SLAs for incident resolution and customer communication.Continuously learn new technical skills.Operate in a 24/7 support structure.Comply with company policies.Key Accountabilities:Perform remote hardware troubleshooting and maintenance.Resolve software problems and perform system administration tasks.Coordinate disaster recovery efforts.Handle incident response and manage service calls.Maintain a clean and organized work environment.Adhere to ESD and OHS requirements.Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!Professional Capabilities:Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) is preferred.Willingness to do both hardware and software supportUnderstanding of basic computer principlesWillingness to be assigned on other TRT locations when necessaryJob Type: Full-timeBenefits:Health insuranceSchedule:12 hour shiftDay shiftMonday to FridaySalary: ₱60,000 – ₱90,000 per month**THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES**
Key Responsibilities: Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Adjusting the incident management process as required to ensure its effectiveness. Escalating to technical services manager (TSM) and Director (TSD) along to respective Client Account Management (CAM) if escalations occur in the resolution of client issues. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process. Owns the process and supporting documentation for the process from a strategic and tactical perspective. Incident Lead 10th Floor One West Aeropark Building Unit 1W-1004 Clark Global City, Clark Freeport Zone, Mabalacat City, Pampanga 2023 Responsible for process assuring all changes to the process and development of process improvement plans. Defines policies for client engagement regarding the process. Ensures that the process is fit for the deliverables and client service levels. Process Design Process Improvement Accountable for the overall process efficiency and effectiveness Ensures alignment of Key Performance Indicators (KPIs) to Critical Success Factors (CSFs) and that these objectives are realized. Promote and reinforce adherence to the process and policies associated with Incident Management Ensure the design of the Incident process aligns with the business and industry best practices. Works in conjunction with Compliance Service Improvement (CSI) Requirements: Bachelor's degree in information technology, engineering, or a related field. At least three years’ experience working in IT service management, or a similar role. Strong knowledge of IT service management software including ITIL and COBIT. Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI. Solid knowledge of programming languages, such as SQL, Java, C++, and Scala. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem-solving, analytical, and time-management skills Salary: ₱125,000 – ₱150,000 per month
Primary Workflow: Key Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend solutions.Perform basic troubleshooting and component replacement.Coordinate with service partners and field engineers.Escalate unresolved issues to appropriate channels.Update service call information accurately and timely.Ensure compliance with company and customer guidelines.Perform backup monitoring and troubleshooting.Coordinate logistics for required parts.Required Deliverables:Meet SLAs for incident resolution and customer communication.Continuously learn new technical skills.Operate in a 24/7 support structure.Comply with company policies.Key Accountabilities:Perform remote hardware troubleshooting and maintenance.Resolve software problems and perform system administration tasks.Coordinate disaster recovery efforts.Handle incident response and manage service calls.Maintain a clean and organized work environment.Adhere to ESD and OHS requirements.Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!Professional Capabilities:· Japanese language proficiency is mandatory (JLPT N2 level or equivalent)Experience in some form of Networking (CCNA/CCNP or equivalent) Certification is preferred.Willingness to do both hardware and software supportUnderstanding of basic IT compute, networking and storage principlesWillingness to be assigned on other TRT locations when necessarySalary: PHP 150,000.00 - PHP 200,000.00
**THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES**Overview:The NetSuite Developer collaborates with business development, finance, and technical service leads to improve TRT's processes and systems. They research and analyze to provide NetSuite solutions leveraging TRT's ISO-based systems and NetSuite.Requirements:Bachelor's Degree in a technical or scientific field.Familiarity with NetSuite ERP workflow functionality.Minimum of 2 years experience managing the NetSuite platform.Strong expertise in NetSuite ERP development.Hands-on experience with SuiteScript for customization.Understanding of accounting, manufacturing, and warehouse management practices.Ability to work independently and oversee others.NetSuite Administrator or Consultant certification preferred.Proficiency in creating custom reports and workflows.Strong problem-solving skills and ability to prioritize tasks.Excellent written and verbal communication skills in English.Responsibilities:Provide support and expertise to users.Lead report writing and analytics for financial information.Manage data integration projects, including BI platforms.Test system upgrades and releases.Code projects as needed.Document business objectives and workflows.Manage NetSuite environments and related systems.Develop and maintain workflows in NetSuite.Create dashboards and reports for insight.Assist in maintaining testing applications.Fulfill additional responsibilities as needed.Schedule:Day shiftMonday to Friday**THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES**
