The Guest Experience Representative is the front line of communication with guests, ensuring every stay is smooth, comfortable, and memorable. This role handles all inbound guest questions, coordinates service requests, and resolves issues quickly to deliver a five-star experience.
Key Responsibilities:Respond promptly to guest inquiries via phone, text, email, and chat.Assist with reservations, property details, check-in/out logistics, and mid-stay requests.Log and track maintenance tickets based on guest or cleaner feedback.Communicate clearly and empathetically to resolve problems and exceed guest expectations.Collaborate with internal teams to ensure accurate property information and readiness.Contribute to consistently high review scores through excellent service and follow-up.
Requirements / Qualifications:Excellent written and verbal communication skills.Customer service or hospitality experience preferred.Comfortable using property management systems and CRM tools.Experience working directly with Airbnb, VRBO and any other OTA is helpful.Reliable, responsive, and able to multitask under pressure.Positive, problem-solving mindset with a genuine desire to help people.Ability to work flexible hours, including weekends or evenings if needed.
Carolina Expressways Inc. is a fast-growing freight brokerage built to win in a modern logistics market. We combine experienced operations, vetted carrier capacity, and a lean back-office team so our sales professionals can focus on what drives growth: winning shippers and expanding revenue. We are intentionally structured, so our sales team sells; operations, tracking, billing, and carrier compliance are fully supported by our internal team.
The RoleThe Freight Sales Executive is a high-impact, shipper-facing role responsible for exclusively acquiring new customers and driving revenue growth. You will prospect, qualify, and close new shipper accounts while partnering with our internal operations team to ensure flawless execution after the sale.
What You’ll DoNew Business Development (Primary Focus):Prospect and acquire new shipper accounts across truckload, LTL, and specialized freightExecute high-volume outbound activity (calls, email, LinkedIn) to build a strong pipelineIdentify shipper pain points and sell Carolina Expressways as a capacity and service solution, not a commodity brokerClose new accounts and hand off loads cleanly to operationsMaintain accurate CRM, providing continuous updates on prospects and target accounts
Revenue Growth & Strategy:Build and grow a personal book of business with recurring shipment volumePrice strategically with margin guidance from leadership, no blind quotingExpand new accounts through lane development and mode expansion
Customer Engagement:Act as the primary commercial relationship owner for your customersConduct discovery calls, pricing reviews, and strategic check-insCollaborate with leadership on larger opportunities and enterprise prospects
Ideal Candidate ProfileExperience & Background:6-8 years of B2B sales experience (freight brokerage sales experience preferred)Proven ability to hunt, prospect, and close new businessExperience selling to operations, logistics, supply chain, and/or transportation managers is a strong plus
Mindset & Skills:Competitive and goal-drivenComfortable with rejection and persistent follow-upStrong communicator who can sell value, not just priceOrganized, self-directed, and accountable Technical Comfort:CRM experience (Hubspot or similar preferred)Ability to quickly learn TMS, pricing tools, and internal workflowsProficiency with email, phone systems, prospecting platforms (LinkedIn, LinkedIn, Sales Navigator, Apollo.io, ChatGPT, Gemini, or similar preferred.)
Job Title: Account Management Specialist (WFH and Night Shift)Reports To: Account ManagerDepartment: Account Management Lead; Provide support to the Account ManagersSchedule: Weekend Shift (Rest days are tentatively set for Thursday - Friday), subject to change
Job Summary:The Account Management Specialist plays a vital role in supporting the Account Management team by maintaining accurate records, ensuring compliance with internal processes, and facilitating effective coordination between departments. This role requires strong attention to detail, proficiency with data trackers, and excellent communication skills to ensure smooth onboarding and ongoing client support operations.
Key Responsibilities:Maintain and regularly update key trackers, including:Attendance TrackerTime Doctor logsEmployee MasterfileEnsure all Account Management team-related tickets and tasks in HubSpot are actioned accurately and in a timely manner, aligning with internal SLAs and processes.Liaise with the Account Manager to investigate and resolve discrepancies in staff data, tracker updates, or onboarding records.Support the Account Management team in executing the client and staff onboarding process, ensuring all requirements are tracked and completed on schedule.Monitor onboarding progress to prevent delays and ensure full compliance with Thrivemodal’s internal policies and procedures.Maintain accurate documentation and provide data-driven insights to support decision-making, performance tracking, and process improvements.Assist in the creation and maintenance of documentation such as SOPs, playbooks, and repositories to support scalable and consistent account operations.Collaborate cross-functionally with other departments to ensure all account management needs are addressed efficiently.Contribute to the implementation of the broader account management framework, including metrics reporting, performance management, and continuous improvement efforts.Participate in planning and supporting initiatives and events that promote a positive, inclusive, and engaging work environment for all staff.
Qualifications:Proven experience in an administrative, operations, or account support role.Strong proficiency in Excel/Google Sheets and working with tracking tools or CRMs (e.g., HubSpot, Time Doctor).Excellent organizational skills and attention to detail.Effective communication and problem-solving skills.Ability to work independently while maintaining strong team collaboration.
Job Title: Account ManagerSchedule and Set-up: M-F, WFH and Night Shift
The Account Manager acts as the primary point of contact between the client and Thrivemodal. The role focuses on managing client relationships, ensuring service delivery, and driving business growth.
This role requires strong relationship-building skills, a deep understanding of client needs, and the ability to collaborate effectively with internal teams to achieve client objectives. The ideal candidate should have a proven track record in account management within the BPO industry and a passion for delivering exceptional customer service.
Additionally, the Account Manager is also primarily responsible for monitoring and setting up metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to the projects.
Client Relationship ManagementAct as the primary liaison between the client and internal teamsBuild and maintain strong client relationships to understand their needs and expectationsRegularly communicate with clients regarding service updates, performance, and new opportunitiesMonitor and resolve client issues promptly to maintain satisfactionCollaborate closely with internal departments to ensure alignment and coordination in meeting client needs.Service Delivery OversightMonitor and track the team’s daily attendance and performance, conduct coaching sessions, and issue corrective actionsImplement policies, deadlines, and standards set by the clientEnsure that agreed-upon service levels and key performance indicators (KPIs) are consistently met or exceededProvide day-to-day operational support and handle complaints and queries from all staffDisseminate information to employees like updates on policies and company events.Strategic PlanningDevelop and execute strategies to enhance the client’s experience and maximize account growthIdentify upsell and cross-sell opportunities within existing client accounts and collaborate with sales teams to expand business relationships and revenue streamsCollaborate with the client and operations teams to align goalsReporting and AnalyticsPrepare regular reports and presentations for clients, providing insights into service performance, achievements, and recommendations for optimizationDevelop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance resultsCreate, maintain, and administer schedules for outsourced staff, in coordination with the client
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field3 -5 years of experience in account management or client relationship management within the BPO industry, with a demonstrated track record of achieving client retention and growth objectivesProven ability to manage multiple projects while paying strict attention to detail. Superior time management and organizational skillsExcellent communication, negotiation, and interpersonal skillsStrong analytical and problem-solving abilitiesKnowledge of BPO processes, industry trends, and best practicesNatural relationship builder with integrity, reliability, and maturity (great team player)Comfortable with technologyProficiency in CRM software and Google Workspace
Position SummaryThe Driver Recruiter is responsible for sourcing, screening, and hiring qualified CDL drivers to support company growth and operational capacity. This role plays a critical part in maintaining a strong driver workforce by developing recruiting strategies, managing the hiring pipeline, and ensuring compliance with DOT and company standards.
Key ResponsibilitiesDevelop and execute driver recruitment strategies to attract qualified CDL driversSource candidates through job boards, social media, referrals, industry networks, and recruiting platformsConduct phone screenings and interviews to evaluate qualifications, experience, and cultural fitReview applications to ensure compliance with DOT and FMCSA regulationsCoordinate background checks, MVR checks, drug testing, and onboarding documentationMaintain accurate records in the Applicant Tracking System (ATS)Communicate job offers, compensation details, and benefit information to candidatesTrack recruiting metrics such as cost-per-hire, time-to-fill, and retention ratesPartner with safety and operations teams to ensure hiring standards are metAttend job fairs, driver events, and industry networking opportunities as needed
Qualifications:High school diploma or equivalent required; bachelor’s degree preferred3 years of recruiting experience, preferably in transportation or logisticsKnowledge of CDL classifications and DOT compliance requirementsStrong communication and interpersonal skillsAbility to build rapport and maintain relationships with driversStrong organizational skills and attention to detailAbility to work in a fast-paced, high-volume recruiting environment
Preferred Skills:Experience recruiting CDL Class A and B driversFamiliarity with FMCSA regulationsExperience using ATS and CRM systemsUnderstanding of driver pay structures (CPM, percentage, hourly)Sales or commission-based recruiting experience
Job Description:
The Virtual Property Manager supports field operations remotely by coordinating maintenance, guest issues, and propertyreadiness. They act as the digital hub between guests, cleaners, inspectors, and vendors — ensuring every property meetsOceanside’s quality and service standards without delay.
Key Responsibilities:• Monitor property performance, guest feedback, and maintenance tickets in real time.• Assign and track work orders with cleaners, inspectors, and vendors.• Verify property readiness before guest arrivals through digital checklists and reporting tools.• Communicate regularly with local staff to resolve issues and maintain property standards.• Help document and improve property management processes for scalability.• Support the Guest Experience and Owner Success teams with accurate operational updates.
Requirements / Qualifications:• Strong organizational and coordination skills with remote-team experience.• Proficiency with PMS and task management tools.• Detail-oriented and reliable with excellent follow-through.• Calm under pressure and comfortable handling multiple moving parts.• Experience in hospitality operations or short-term rentals preferred.• Tech-savvy and eager to learn new systems and processes quickly.
About UsWe are a leading provider of specialty financing solutions, committed to delivering exceptional service and innovative credit products. We value integrity, expertise, and collaboration in all aspects of our business. SummaryWe are seeking a highly experienced Senior Underwriter to lead underwriting efforts and drive strategic credit decisions. This role requires 10 years of underwriting experience, advanced financial analysis skills, and the ability to mentor junior team members. The Senior Underwriter will work closely with senior management to evaluate complex transactions and ensure sound risk management practices. ResponsibilitiesLead underwriting process for complex commercial creditPerform advanced financial analysis, including DCF, DSCR, and cash flowAssess risk and recommend credit structures aligned with companyCollaborate with senior management on strategic creditMentor and guide junior underwriters andEnsure compliance with internal policies and regulatoryPrepare detailed credit memos and present recommendations to creditMaintain strong relationships with clients and QualificationsBachelor's degree in Finance, Accounting, Economics, or related field (CPA or CFA preferred).10 years' experience in small business lendingAt least 3 years making loans of $500,000 to $10,000,000 to small businessesAt least 3 years' experience with non-real estate collateralAt least 3 years' experience with extending term loans to customersResponsibility for overseeing credit analysis (not just verifying documentation)At least 3 years' experience managing a teamProven ability to analyze complex financial statements and develop riskStrong knowledge of credit policies, loan structures, and regulatoryExcellent written and verbal communication
Preferred SkillsExperience with financial modeling tools and advanced ExcelAbility to work independently and manage multipleLeadership experience in guiding underwritingFamiliarity with insurance and specialty finance
What's in it for you?Equipment provided.Competitive salary.Remote work with small to mid-sized accounting clients in various industries.Mentorship program supporting career advancement and professional development.
