Position OverviewThe Service Desk Analyst is a frontline professional responsible for providing technical assistanceand support to our end-users within the organization. This position plays a critical role in maintaining the smooth operation of IT systems and ensuring that employees can effectively use technology to carry out their tasks. As a Service Desk analyst, you will be a part of a team dedicated to providing World Class IT support and service. This role will leverage various tools and systems to ensure timely identification and remediation of issues that can impact IT services.
Key ResponsibilitiesLogging, categorizing, and prioritizing incidents.Providing initial troubleshooting and support to resolve issues.Escalating unresolved incidents to 2nd or 3rd level support teamsHandling service requests like password resets, software installations, and account management.Take Inbound Voice calls and provide 1st level support like password reset, unlock, YubiKey reset.Ensuring service requests are fulfilled in a timely manner.Serving as the first point of contact for users experiencing technical issues.Providing clear and effective communication with users and updating them on the status of their incidents or requests.Good understanding of User's Onboarding and Offboarding process.Basic knowledge of Active Directory and G-suite backrgound.Respond to incoming requests and inquiries from end-users via various communication channels, such as phone, chat, or portal incidents.Operates independently to provide prompt and professional technical support through processing and prioritization of a variety of problems.Ensures that most raised issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and technical standardsServes as technical advisor and remote desktop support for system users with basic to advanced issues by resolving or conferring with the appropriate technical assignment groupsCombine technical knowledge and ability to solve problems using enhanced people skills to provide an excellent support experience to our usersMaintain and continue to develop in-depth knowledge of Information Technology products and services within the organization.Adhere to security best practices and processesSupport users during rotational shifts.
Qualifications:Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.At least 2-4 years work experience as a Service Desk Analyst.Knowledge in Active Directory and Google Suite.Working knowledge of IT demands in call center operations and organization particularly in the area of operations support.CEFRL B2 in English or above.Good interpersonal and customer care skills.Schedule flexibility
Work SetupFull onsite arrangementNight shift scheduleTaguig City
We are seeking an experienced Corporate Recruiting Supervisor to manage the complete hiring lifecycle, from identifying staffing needs and sourcing candidates to successfully closing hires. This role is crucial for attracting, hiring, and retaining top talent that contributes to our company's growth and enhances our employer brand.
Key Responsibilities:Strategically partner with hiring managers to define recruitment needs and develop hiring strategies.Manage and execute the full-cycle recruitment process, including creating and publishing compelling job advertisements.Proactively source, interview, and engage talent through various channels and oversee hiring events.Utilize Applicant Tracking Systems (ATS), Customer Relationship Management (CRM) software, and resume parsers to optimize and streamline recruitment operations.Analyze and refine talent acquisition procedures to improve candidate sourcing effectiveness.Establish clear hiring goals and track critical recruitment Key Performance Indicators (KPIs), such as time-to-fill and compliance metrics.Maintain continuous and positive communication with candidates to ensure a strong employer reputation.
Required Skills and Qualifications:Bachelor's degree in a relevant field (e.g., Business, Human Resources Management, Business Administration).A minimum of two (2) years of proven experience in Talent Acquisition on a supervisory level.Demonstrated competency and experience in full-cycle recruiting is mandatory.Familiarity with Applicant Tracking Systems (ATS), with experience in Workday or similar platforms being beneficial.Willingness and amenability to work on a shifting or mid-shift schedule.Experience in corporate sector recruiting is preferred.
Join our teamThe TELUS Command Centre team is dedicated to providing 24x7 support for incident management within our data centre operations. In a world where the volume of data continues to grow, data management excellence is crucial. Our team is composed of highly passionate analysts who work tirelessly to detect problems and manage service recovery during complex technology events. We collaborate closely with internal and external IT teams to ensure timely resolution & recovery, while adhering to the TELUS Incident Management process.Here’s the impact you’ll make and what we’ll accomplish togetherAs an Incident Management Analyst, you are a goal-orientated, highly motivated self-starter with a strong sense of customer service. You leverage your technical acumen, creative problem-solving, collaborating and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. As a team member in this exciting and fast-paced environment, the Incident Management Analyst will work on rotating 12-hour shifts supporting a 24x7 operation.Here’s howWork in a team environment● Detect incidents/problems using various monitoring tools and triaging methods● Lead the collaboration of internal and external IT teams to recover services● Provide status updates and written reports for TCC stakeholders● Determine the correct escalation path for engaging teams for major incident management● Responsible for Continuous Improvements in the team such as creating playbooks, testing ofIncident Management tools/systems, highlighting opportunities for streamlining and digitizing,creating training materials, etc.● Take ownership of all outages until service is recovered, and escalate internally within TCCas required● Review any emergency changes to ensure they follow National Change Managementsguidelines● Perform daily operational tasks as required● Accountable for follow up actions with various resolver teams after each incident whereapplicable● Participate in Post Incident Review action items as required● Continue your own learning and growth to ensure a better understanding of relevanttechnologies for more effective recovery facilitation
You’re the missing piece of the puzzle3-5+ years working with technologies used to support services in large and complex Data Centre environments, including demonstrated ability to provide Incident Management support and resolution in a timely manner5-7+ years supporting IT infrastructure/services in a complex IT environmentStrong understanding of the ITILv3 framework or ITILv4 frameworkDemonstrated ability to provide Incident Management support and resolution within large Data Centre environments in a timely mannerStrong networking and interpersonal skills, highly customer-focused and able to lead conference calls with authorityExcellent decision-maker with a focus on service recoveryCapacity to work on rotating 12-hour shifts supporting 24x7 operationsProficient skills in Microsoft Office suite (Excel, Access, Word, and PowerPoint), along with Google suite (Drive, Docs and Chat)Commended for your self-motivation, decision-making and conflict-management skillsDistinguished for your exceptional written and verbal communication skills along with an ability to work under minimal supervision
Education requiredEngineering or Computer Science university degree - mandatoryProject Management Certification (PMP) - nice to haveAgile scrum methodology - nice to haveCCNA or CCNP - nice to have
Job Description Summary: As an AI Annotator you accurately annotate and label data based on predefined guidelines. You analyze data and identify potential issues to correct themPrivate Households: Kitchens, living rooms, and bedrooms (approx. 60% of volume).Retail & Service: Supermarkets, cafés, hotels, and restaurants (approx. 20% of volume).Industrial: Factories (approx. 5-10% of volume), laboratories, and nursing homes.
Annotate and label data based on the reference guides providedIdentify potential issues with the languageCorrect issues in the annotationPerform review activities for labeling and annotations performed by othersProvide support and act as backup to AI Annotator- SeniorGiving support, focusing on customers, embracing technology, managing self-development
Required skills + qualities (non-technical):Good data analysis skillsExcellent writing, spelling, reading comprehension and listening skills in native languageGood writing, spelling, reading comprehension and listening skills in EnglishHigh attention to detail and organizational skillsPhysical Mobility: Ability to stand and perform fine-motor tasks.Commitment: Reliability for a full-year 2026 engagement to support consistent model training.Attention to Detail: Ability to sustain focus on scripted task execution without reverting to natural human movement speed.1 year of experience in Data annotation is preferred
As an Senior Technology Consultant, you will be responsible for managing,maintaining, and troubleshooting cloud data pipelines. The ideal candidate will haveextensive experience in cloud data engineering, with in-depth knowledge of cloud platformservices and data pipeline architecture along with independently tackling problems andtroubleshooting issues. Additionally, you will leverage your software engineering skills tooptimize data pipelines and enhance their reliability with your out of the box thinking andproactive approach.
Required skills:5+ years of industry experience in the field of Data Engineering support and enhancementProficient in any Cloud Platform services (GCP, Azure, AWS, etc.)Strong understanding of data pipeline architectures and ETL processesExcellent Python programming skills for data processing and automationExcellent SQL query writing skills for data analysis and Experience with relational databasesFamiliarity with version control systems like GitAbility to analyze, troubleshoot, and resolve complex data pipeline issuesSoftware engineering experience in optimizing data pipelines to improve performance and reliabilityContinuously optimize data pipeline efficiency and reduce operational costs and reduce the number of issues/failuresAutomate repetitive tasks in data processing and managementExperience in monitoring and alerting for Data PipelinesContinuously improve data pipeline reliability through analysis and testingPerform SLA-oriented monitoring for critical pipelines and provide suggestions as well asimplement post-business approval for SLA adherence if neededMonitor performance and reliability of data pipelines, Informatica ETL workflows, MDMand Control-M jobs.Maintain infrastructure reliability for data pipelines, Informatica ETL workflows, MDM andControl-M jobs.Conduct post-incident reviews and implement improvements for data pipelinesDevelop and maintain documentation for data pipeline systems and processesExperience with Data Visualization using Google Looker Studio, Tableau, Domo, Power BI, or similar tools is an added advantageExcellent communication and documentation skillsStrong problem-solving and analytical skillsOpen to work in a 24X7 shiftOpen to hybrid set up (once to twice a month onsite)
Qualifications:● Bachelor’s degree in Computer Science or related technical field, or equivalent practicalexperience● Holding any Cloud Professional Data Engineer certification is an added advantage● Excellent verbal and written communication skills
Responsible for:Manage the status and restoration of all planned and unplanned equipment outages on the National TELUS Network by ensuring customer, employee, contractor and third party Incumbent/Interconnect carrier activities cause minimal detrimental impact to the delivery of TELUS network services.Provide effective, accurate and timely communication, both verbally and written, to internal stakeholders during network outages, degradations and threats.Provide high level summary event notifications at an Executive level during major or highly visible network incidents.Facilitate incident management technical and management bridges to drive down time to resolve for an incident.Provide a 24 hour single point of contact for management support of core network activities and customer/call centre escalations.Liaise with consumer/client/business/partner solutions groups to facilitate effective communication between customer and network stakeholders.Work with other TELUS network teams ie: Assurance teams, Change Management, NOC Surveillance teams, Field Technicians, to analyze network outages for root cause and create processes to eliminate repeat failures on the National network.Identify areas of opportunity to address gaps with processes, systems, and tools for driving efficiencies in day-to-day operations.Collaborate with subject matter experts on business requirements to introduce automation to tools and processes.Work with Problem Management to address Post Incident Review action items.Knowledge, Skills and Abilities (KSA)Intermediate/Strong knowledge and understanding of: Wireless Telecommunications (HSPA, LTE, 5GNR, IP), Wireline Telecommunications (GTD5, DMS, 5eSS, CS20 and STP services), IP related technologies (Transport network, Backbone routers, Core technologies)Incident ManagementChange ManagementCollaboration tools and trouble ticketing systems (LYNX, NuRemedy, ServiceNow, Complete G Suite)Demonstrated expertise in leveraging AI resources, including FueliX and NotebookLMDisplays strong technical and analytical skills.Demonstrates excellent verbal and written communication skills (English, French a nice to have) and effective presentation, process understanding and gap analysisProficient with systematic troubleshooting methodology, time management, and prioritization.Solid ability to collaborate with a variety of diverse groups and teams (internal and/or external), including senior leadership levels, to effectively resolve major network outages, degradations or threats.Ability to work shift work on a 24x7x365, 12.5 hour shift rotation.Ability to prioritize multiple tasks, details and activities in a time sensitive and high pressure environment.Requires judgment in making and owning process decisions while being sensitive to organizational needs.Proven ability to effectively influence a multiple faceted workforce during situations with senior leadership visibility.Education required:Engineering or Computer Science university degree - mandatoryProject Management Certification (PMP) - nice to haveAgile scrum methodology - nice to haveCCNA or CCNP - nice to have
Primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all incoming transactions to TELUS’s GLs. Performs other accounting functions in an efficient and effective manner.
Functional Responsibilities:1. Provides timely payment posting, pre-authorized payments set-up.2. Handles query calls and emails relating to missing and misapplied payments for investigation and correction.3. Ensures high level of accuracy and low turn-around-time (TAT).4. Receives, reviews and investigates payment discrepancies. Clears discrepancies and/or work with others to resolve, balance, reconcile and adjust discrepancies.5. Prepares transactions for processing and forwards documents to others as required.6. Receives, prepares, inputs and investigates payments including returned checks, deposits and pre-payments. Resolves and/or works with others to resolve, balance and input data/journal entries as required.7. Maintains records and files.8. Prepares related reports.9. Performs data entry into appropriate billing systems.10. Ensures accuracy, completeness and validity of supporting documents, and proper approval of disbursement requests processed. Reconciles outstanding accounts to supplier.11. Maintains close coordination with main banks and budget department in relation to timely and accurate release of payments to vendors, suppliers, and employees.12. Prepares accurate, timely, and meaningful financial reports, schedules and information. This includes Balance Sheet accounts schedules and reconciliation, expense analysis and review, bank reconciliation, and other reports deemed necessary.13. Ensures that important accounting documents are secured, completely and properly filed and easily accessible for future reference. Safeguards all customer and supplier information appropriately and as per policy.
Qualifications:Amenable to work Onsite/Hybrid Set UpAmenable to work in Cubao, Quezon CityWith at least 1 year of Billing Experience
Overview: Provides comprehensive administrative support to the account by coordinating with internal departments such as Customer Experience, Learning Services, Human Resources, and Workforce. Ensures timely resolution of administrative concerns and inquiries through accurate collection and communication of information between relevant units. Supports Operations Management in implementing account initiatives by addressing administrative requirements and ensuring accountability. Additionally, assists all associates within the account with their administrative needs to promote efficient operations and effective information flow.Coordinates with Operations Management to address the administrative needs and goals of the account.Provides comprehensive administrative support to ensure optimal performance and service levels, including monitoring metrics such as attendance and attrition.Updates and organizes program files, consolidates team reports, and generates account performance reports.Maintains and organizes internal reports for easy access.Manages the account’s communication and bulletin boards, posting updates such as incentive winners, exemplary performers, promotions, and new hires.Serves as the primary HR representative for the account, coordinating with HR departments (e.g., Compensation and Benefits, Employee Relations, Recruitment) on employee-related concerns, disputes, and hearings.Secures confidential records, transmits important documents, and submits HR-related inquiries, disputes, and grievances for prompt resolution.Provides updates and information on upcoming account events.Attends regular HR meetings to gather and disseminate important updates to the account.Collaborates with other Program Coordinators to share information and address common account concerns.Updates performance bonus data and templates by gathering information from the intranet to ensure real-time visibility of account and individual performance metrics.Assists Team Leaders in compiling team and individual performance metrics.Ensures the availability of office supplies and materials by monitoring inventory, forecasting needs, and processing requisitions.Supports floor operations and queue management by monitoring call volumes and coordinating with WFM and Command Center teams to improve productivity and service levels.Coordinates with Workforce personnel on schedule changes, attendance, attrition, and leave utilization, ensuring all related documentation and databases are updated.Assists in Customer Experience and Learning Services initiatives by coordinating with relevant departments to secure necessary resources such as equipment and room reservations.
Required skills + qualities (Technical skills):Bachelor’s degree in any fieldAt least one year (1) call center experience specializing in Admin Executive, Data Analyst and / or Marketing and Sales roles.Google Workspace (Docs, Sheets, Drive): For file sharing and collaboration.Basic Data Entry and Reporting: Ability to track and update attendance, metrics, and other records accurately.Email and Communication Tools: Comfortable using email and chat platforms for coordination.Workday or HR Systems (preferred): Basic familiarity with scheduling or HR tools is an advantage.File and Document Management: Able to organize and maintain digital and physical files.Internet and Intranet Navigation: Capable of updating internal pages or bulletin boards as needed.Required skills + qualities (Soft skills):Communication: Able to convey information clearly and professionally in writing and speech.Organization: Manages multiple tasks, files, and deadlines efficiently.Attention to Detail: Ensures accuracy in reports, documentation, and data entry.Teamwork: Works well with colleagues and supports different departments effectively.Problem-Solving: Handles issues or inquiries calmly and finds practical solutions.Time Management: Prioritizes tasks and meets deadlines in a fast-paced environment.Adaptability: Adjusts quickly to changing processes, priorities, or account needs.Confidentiality: Maintains discretion when handling sensitive employee or account information.Customer Service Orientation: Provides professional and helpful support to internal teams and associates.Proactive Attitude: Takes initiative in identifying and addressing administrative needs.
Position SummaryThe senior analyst will be a core member of the Financial Planning & Analysis (FP&A) team, responsiblefor key operational and transactional control activities. This role drives adherence to people-count andnon-labor budget controls and provides timely, insightful variance analysis to support the business'sfinancial health.Key Responsibilities1. Forecasting & Planning Management● Non-Labour Expense: Manage and execute the monthly and quarterly forecasting process fornon-labour operating expenses using designated systems (e.g., Google Sheets for datapreparation, Adaptive Planning for upload and reporting).● Labour Forecasting (People-count): Develop, maintain, and report on the detailed labourforecast model, including:○ Tracking current employee count.○ Forecasting financial impact of attrition (voluntary/involuntary departures).○ Modeling backfill and new hire requirements to maintain operational capacity withinbudget constraints.2. Financial Governance & Control● Purchase Order (PO) Approvals: Act as the primary Finance reviewer for Purchase Order (PO)requests submitted via the Coupa spend management system. Ensure all POs are fully alignedwith approved budget allocations before providing financial approval.● Hiring Approvals (Job Reqs): Oversee the financial clearance for all new job requisitions in theWorkday system. Verify that hiring requests (both backfill and growth roles) are budgeted andapproved prior to management sign-off.● Escalation: Proactively identify and flag any urgent or high-risk spending/hiring requests that aresubmitted outside of approved budgets or established governance protocols.3. Reporting & Variance Analysis● Month-End Reporting: Collate and reconcile actuals data at month-end against budget andforecast.● Variance Analysis: Draft detailed, high-quality variance analysis commentary explaining keymovements in both Labour and Non-Labour expenses. Provide root-cause analysis for significantfinancial deviations and suggest corrective actions.● Stakeholder Reporting: Prepare and distribute standardized financial reports and ad-hocanalysis for functional leaders and the global FP&A team.
Qualifications & Skills● Education: Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.
● Experience: 4+ years of progressive experience in a Financial Analyst or FP&A role, preferablywithin SaaS.● Technical: Advanced proficiency in Microsoft Excel and Google Sheets (pivot tables, complexformulas, data modeling). Direct working experience with a corporate FP&A system (e.g.,Adaptive).● System Proficiency: Experience with Coupa (or similar e-procurement tool) and Workday (orsimilar HCM system) required for transaction processing and control.● Soft Skills: Exceptional attention to detail and accuracy in data handling. Strong communicationskills (written and verbal) to draft clear, concise variance commentary for non-finance leaders.Ability to work effectively under strict deadlines in a fast-paced environment.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Position Details:💰 Salary: 21,170 + 15% Night Differential📅 Start Date: May 2026🌍 Account Type: International Voice
Responsibilities• Communicate with customers via phone• Provide knowledgeable answers to questions about product, pricing and availability• Work with internal departments to meet customer's needs
Qualifications• 6+ months of International Voice account experience (required)• College or High School Graduate• Ability to multi-task, organize, and prioritize work• Ready to start immediately in May 2026
Benefits• Day 1 HMO with free dependent• Life and Accidental Insurance• Free Parking• Gym• Shuttle• Monthly Load Benefit• Paid Vacation and Sick Leaves
