Job PurposeAssists the Department Head in handling the resolution of customer complaints, inquiries and follow ups thru email and CRM facility by ensuring timely fulfillment based on agreed SLA, accurate documentation, and compliance with the internal policies and regulatory policies.Oversees the end-to-end handling of customer, internal and regulatory complaints, ensuring timely resolution in accordance within SLA.Ensures completeness and accuracy of daily extraction of CRM and complaints thru random sampling.Oversees timely review of Never Receive Cards (NRI), Card swap/fraud Incident and BSP complaints cases, required advisories/follow-ups to couriers.Leads and participates in the project and UAT for CRM and Complaints related.
Job RequirementsBachelor’s degree holder; preferably graduate of business-related courseHas 3-5 years of work-related experience in Card Delivery, Customer Service, Logistics or in OperationsAt least 3 years of experience in people management and dealing with vendor/sProficient in Microsoft Word, Excel and AI
Job PurposeIT Management Services•Responsible for the development and implementation of IT governance policies and procedures, developing technology plans and objectives, and managing risks.•Plans, executes and manages projects and activities related to IT controls assurance, risk management, information security and quality assurance. •Ensures compliance with applicable laws and regulations, and maintains an effective system of internal controls.•Assists the IT Division Head in formulating strategic technology projects and initiatives for the division to support the business.
Business Continuity Leader•Leads the business continuity initiatives mandated by RCBC and works with the assigned Division Heads and/or assigned Business Information Officer (BIO) assigned for business continuity to ensure compliance with the requirements of the bank•Develops and maintains policies and procedures related to business continuity.•Identifies and addresses potential risks, including natural disasters, cyber-attacks, and other events that may disrupt normal operations.
Job Requirements•Bachelor’s Degree in computer science, information technology or related field•8+ years of experience in technology management and IT governance•2+ years of experience in conducting IT audit and information security•Knowledge in leading IT practices related to governance, information security and risk management•Knowledge of audit procedures and industry standards•In-depth understanding of business continuity management governance frameworks, strong knowledge of business continuity practices and protocols, operational risk management, and in-depth knowledge on RBSC operations and IT practicesKEY COMPETENCIES/SKILLS •Possess a combination of business, technical (i.e., COBIT, ITIL, NIST, ISO/IEC 27001 and PCIDSS) and leadership skills and competencies. •Proven experience in developing and implementing IT policies and procedures•Strong project management, leadership and problem-solving skills.•Solid experience in business continuity management.•Knowledge of risk management, disaster recovery, and business continuity principles and procedures
Job PurposeResponsible for handling collection inquiries, complaints and requests from collections email thru CRM for early and late-stage delinquent accounts, including written-off accounts.Ensures accurate maintenance for all cardholder contact by applying appropriate collections processes and strategies which include negotiating payment arrangement, handling requests and complaints of delinquent accounts.Responsible in resolving customer issues in a timely manner to ensure customer satisfaction.Conducts initial evaluation for accounts with fraud related issues/ complaints based on information gathered thru probing and ensures timely referral of such accounts to the concerned departments for appropriate handling.
Job RequirementsGraduate of any 4-year business coursePreferably with 1-2 years relevant experience in collections or customer service in a credit card or any financial services companyWith a working and thorough knowledge of Credit Card OperationsGood oral and communication skills and multi-tasking skillsWith a strong sense of responsibility and ownershipComputer literate and is highly systematic, analytical, and organized
Job PurposePerforms exploratory and advanced analytics to identify customer trends, credit behaviors and portfolio risks.Develops and delivers impactful analytical insights to strategically guide credit underwriting, optimizes portfolio management strategies, and drives risk mitigation efforts against potential credit losses.Monitors key performance indicators related to customer behavior, credit risk and portfolio quality.Serves as a strategic partner to business units to define and design reporting and analytical requirements, scoping, and opportunities for improved data analysis, delivery, and prioritization.Performs User Acceptance Testing (UAT) activities.
Job RequirementsGraduate of a 4-year course preferably in Statistics, Mathematics, Computer Science or related coursesKnowledgeable in SAS software or sufficient trainingPreferably minimum 3-5 years of experience in data science and analytics roles in industries such as banking/finance, market research, telecommunications, insurance, and other related disciplinesExperience in statistical analysisProficient in MS Excel, PowerPoint, MS Word, database managementPreferably with experience working with credit bureaus (e.g. TransUnion, CIBI,CRIF, etc.)
Job PurposeExecutes cross-border and online marketing campaigns for RCBC Credit Cards.Supports and manages merchant and travel partnerships, including offer setup and fulfillment.Tracks campaign performance, billings, activation, and usage; provides insights and recommendations.Monitors program expenses and supports achievement of campaign targets.Coordinates with internal teams and external partners to ensure timely and compliant execution.Ensures end-to-end compliance across campaign, budget, and documentation processes.Contributes to initiatives that enhance customer experience and campaign ROI.Manages timelines, resolves issues, and engages stakeholders with minimal supervision.
Job RequirementsMust be a 4-year degree college graduate coming from a reputable university At least 3 years of relevant experience in marketing campaign/program management and merchant negotiationsStrong communication and negotiation skills (both oral and written)Highly organized with attention to detail and strong problem-solving skillsComfortable working both independently and in collaborative team environments
Job PurposePrepares / oversees and submits AML and BSP reports.Performs periodic compliance testing in accordance with the group’s work plan to determine adherence by all responsible officers and employees with regulatory and association requirements.Holds preliminary discussions on compliance deficiencies with operating personnel and performs remediation as may be necessary.Provides general support for general compliance and AML related initiatives and monitoring.
Job RequirementsGraduate of any 4-year courseAt least 4 relevant years of work experience in the banking industry, preferably with exposure to credit card operations, payment solutions and non-secured loansWith compliance / legal background
Job PurposeAssists the RTS Management Section Head in performing activities of the RTS Management Unit in accordance with the approved standard operating procedures and business targets and strategies.Ensures analysis, execution of strategies to enable effective redelivery resulting to cost management.Ensures safety, security and inventory and destruction of all RTS cards & vouchers on hand.Assists Section head in developing and documentation of sound policies, procedures and controls in managing cards / vouchers released or in custody of accredited couriers.Conducts UAT related to RTS card updating and other initiatives that may arise from time to time.Assists RTS Section Head on the projects and processes are aligned with business requirements.
Job RequirementsBachelor’s degree holder; preferably graduate of business courseHas 1-2 years of work-related experience in Logistics, Card Production or ReleasingProficient in Microsoft Word, Excel and Power Point and AI
Job Purpose•Manages the end-to-end implementation of strategic interventions, programs, and processes supporting the performance, learning, and career development of employees. •Develops, facilitates, and manages learning, developmental and strategic interventions including culture building programs and initiatives•Manages the roll out and administration of eLearning and self-paced programs in HRIS, Linkedin Learning, and other platforms.•Prepares accurate and up-to-date training database and reports including but not limited to Linkedin Learning activation, completion, etc. •Manages activities related to each phase of the performance management process (i.e. Goal Setting, Mid-Year reviews, and Year-end Reviews)
Job Requirements•Bachelor’s Degree preferably in Psychology, Behavioral Science, or any Management degree•With at least 3 years of work experience preferably in learning/engagement/OD functions or its equivalent•Demonstrates competency in program design, management, facilitation and administration•Proficient in using MS Office and basic photo/video editing software
Job PurposeSupports the Department Head in implementing and providing inputs to new products/businesses and enhancements to current product and systems covered by the loans product life-cycle.Assists the Department Head in developing project plans, timelines, and budgets.Conducts research to assess product/business viability.Develops business model, identifies target market, product positioning, business strategy and business requirements of new and current products/business.Responsible for coordinating and overseeing projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.Closely works and collaborates with the Department Head to support project planning, execution, and monitoring, while also taking on leadership responsibilities within the team.
Job RequirementsMust be a graduate of Commerce or Business Management, Information Technology or EngineeringAt least 5 years’ experience in R&D for innovation projects, product development or project management preferably in banking, financial or telecommunications industry; was able to conceptualize and develop new products for previous companies; exposure to agile project management methodology is an advantage.Must have passion for innovation, able to come up with ideas, strategize and put it into action
Job PurposeResponsible for the acquisition of new Corporate Card accounts thru Internal Segments and various sources, overseeing their end-to-end product delivery, and in ensuring their continuous card usage and card retention by providing excellent customer service experience thru coordination with various RBSC’s support GroupsResponsible for the accreditation of new companies as B2B merchants and the on-boarding of these merchants’ distributors under the Distributor Card Program.Manages the cross-sell of Corporate Cards and Distributor Cards by CBG / SMEBG Relationship Managers (RMs) and RBG Branch Managers (BMs), and in the cross-sell of other RCBC Bankard retail card products to the CBG / SMEBG corporate accounts’ key officers
Job RequirementsGraduate of any business course or any related course.With 3-5 Three to five years sales-related experience; within industry preferredWith very good negotiation skills, account / partner management skills
