Internal Job Title: Analyst, Business, IIWork arrangement: Remote (Philippines)Work schedule: PH night shift
We are seeking a Senior Research Analyst to support the strategic growth of our client's tradeshows and events portfolio. This role will be responsible for executing research initiatives, managing data collection, and generating actionable insights that help optimize existing events and inform the launch of new events and new products.
The Senior Research Analyst will collaborate closely with cross-functional teams to ensure data-driven decisions guide event strategy, audience development, and overall business growth. This role is ideal for a detail-oriented professional who thrives on turning data into insights and enjoys working in a dynamic, fast-paced event environment.
Responsibilities:Research Execution & Data ManagementCollect, organize, and maintain data from multiple sources, including event registration systems, surveys, CRM platforms, and third-party research.Conduct both quantitative and qualitative research to support audience insights, market trends, and competitive intelligence.Execute research initiatives that guide new event development and existing event optimization.Ensure data accuracy, integrity, and consistency across reports and dashboards.
Insights & ReportingAnalyze research and event data to generate actionable insights for sales, marketing, event operations, and leadership teams.Develop clear, concise reports and visualizations to communicate findings effectively to both internal teams and external stakeholders.Support forecasting, modeling, and benchmarking to evaluate the potential for new event launches.Assist in post-event reporting, capturing learnings to improve future events.
Collaboration & Project SupportPartner with the Research Analyst and cross-functional teams to align research initiatives with strategic priorities.Support new event concept testing, audience profiling, and market validation efforts.Manage multiple research projects simultaneously, ensuring timely and accurate delivery.Provide insights that influence decision-making across marketing, sales, operations, and brand strategy teams.
Qualifications:Master’s degree in business, marketing, statistics, economics, or a related field.7+ years of experience in research, analytics, or data insights; experience in events, B2B media, or related industries is a plus.Strong analytical and problem-solving skills with the ability to interpret complex data sets.Understanding and use of AI toolsProficiency in Excel, Tableau, Power BI, or similar data visualization tools.Familiarity with CRM and marketing platforms (Salesforce, HubSpot, or similar).Strong communication and presentation skills, capable of conveying insights to both technical and non-technical stakeholders.Highly organized, detail-oriented, and capable of managing multiple projects concurrently.Proactive, curious, and motivated to use data to drive event innovation and growth.
About the companyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Position Summary
A leading B2B events and media organization is seeking a Lead Research Analyst to support its tradeshows and events portfolio with data-driven insights that inform strategy, audience development, and new event launches.
The Lead Research Analyst will play a key role in analyzing attendee, exhibitor, and market data to identify trends, measure performance, and uncover opportunities for growth. A major focus of this role will be providing actionable insights to guide the launch and development of new events, as well as new products for existing brands, ensuring alignment with market demand and strong engagement and ROI.
This role is ideal for a detail-oriented professional who thrives on data, enjoys spotting patterns and opportunities, and wants to contribute directly to the creation of industry-leading events.Key Responsibilities
Data Analysis & InsightsCollect, clean, and analyze event performance data (attendance, exhibitor participation, audience demographics, satisfaction metrics, etc.).Generate insights to guide both existing event optimization and the launch of new events.Translate data findings into clear, actionable recommendations for sales, marketing, event leadership, and brand strategy teams.Support post-event reporting, dashboards, and debrief presentations.Conduct market and competitive analyses to benchmark performance and identify opportunities for new event concepts.
Audience & Market ResearchAnalyze attendee and exhibitor segmentation to identify high-value audiences and unmet market needs.Conduct qualitative and quantitative research to assess market demand for potential new events and offerings.Support persona development, audience journey mapping, and concept testing for new event initiatives.Track industry trends, emerging topics, and competitor launches to guide innovation in event offerings.
Collaboration & ReportingPartner closely with cross-functional teams — sales, marketing, operations, and brand leadership — to align insights with both current event strategies and new event development goals.Create data visualizations and executive summaries that clearly communicate findings, opportunities, and recommendations.Participate in brand Operating Plan presentations.Assist in forecasting and modeling to support the business case for new event launches.
Qualifications & SkillsMaster’s degree in Business, Marketing, Economics, Statistics, or a related field.5+ years of experience in research, analytics, or data insights (experience in events, media, or B2B industries a plus).Strong analytical and quantitative skills; comfortable interpreting large datasets.Experience with and understanding of AI tools.Proficiency with Excel, Power BI, Tableau, or similar data visualization tools.Familiarity with CRM and marketing automation systems (Salesforce, HubSpot, etc.).Strong communication and presentation skills with the ability to translate data into actionable recommendations.Detail-oriented, organized, and capable of managing multiple projects simultaneously.Curious, proactive, and passionate about using insights to drive growth and innovation in events.
About the companyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Open positions: 3Work arrangement: Remote Work schedule: PH night shift
Position Overview: We are looking for a proactive Digital Marketing Services Production Specialist to build and execute digital marketing campaigns across our comprehensive product portfolio. This role requires hands-on campaign management and technical execution skills.
Key Responsibilities:Build, launch, and optimize digital marketing campaigns across multiple platforms and productsExecute display advertising, retargeting campaigns, email marketing initiatives, lead gen solutions, and social media paid advertisingManage lead generation programs and webinar campaigns from setup to completionMonitor campaign performance and make real-time optimizationsCoordinate with clients and internal teams on campaign specifications and requirementsTroubleshoot technical issues and platform challengesMaintain campaign documentation and best practicesEnsure all campaigns are delivered on time and meet performance expectations
Required Qualifications:Background knowledge of digital marketing products including display ads, retargeting, email marketing, lead generation, webinars, and social media paid advertisingHands-on experience with digital marketing platforms and campaign management toolsProficiency in Microsoft Office Suite (Excel, PowerPoint, Word)Experience with project management tools like Smartsheets and AsanaStrong technical aptitude for learning new platforms and tools quicklyExcellent communication skills for client and team coordinationDetail-oriented approach to campaign setup and quality assuranceDeadline-driven with ability to manage multiple concurrent campaignsProactive problem-solving skills and ability to work independentlyStrong organizational skills for managing complex campaign workflows
Work Environment:Remote/offshore position supporting US-based digital marketing operationsCollaborative team environment with regular communication and coordinationFast-paced setting with multiple concurrent projects and tight deadlines
Core Competencies:Professional proficiency in English (written and verbal communication)Reliable internet connection and appropriate technology setup for remote workFlexibility to accommodate US business hours for key meetings and coordinationCommitment to continuous learning and adaptation to new tools and processes
About the companyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Job title: Project CoordinatorIndustry: Events and Advertising
Work set up: Remote (WFH)Work schedule: PH night shifts
Overview:Qualfon is seeking a Project Coordinator to manage all client platform deliverables to ensure that deadlines are adhered to and deliverables are met.
Key Responsibilities:Manage the deliverables for the client's events from Planning to Go Live to ensure on-time opening of registration and other related platform assets.
Manage the schedule for each event for all key deliverables and milestonesEscalate to BSM any risks in meeting deadlines in a timely and complete mannerWork with marketers to build platform requirementsReview and submit change requests received from marketersEnsure all key stakeholders are informed of status and dependencies
Key Qualifications:Excellent communication skillsExcellent multi-tasking skillsHigh attention to detailExperience in project management Experience using Smartsheet or similar project management toolWorking knowledge of Microsoft Office: PowerPoint, Excel, and WordExperience using Cvent a plus
About the companyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Sales Coach - B2B Sales Coaching; Call Center Operations
Position Overview
Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach between 20 and 45 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
Location: Cebu, Philippines (Onsite)Work Schedule: Philippines Night ShiftsReports To: Assistant Manager, CX Sales
Core ResponsibilitiesCoach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approachesDeliver real-time and post-call coaching to reinforce behaviors aligned with sales best practicesAnalyze call recordings and performance metrics to identify coaching opportunities and skill gapsPartner with account management and leadership to develop and execute agent training curriculaTrack and report on coaching metrics, agent performance trends, and development progressDemonstrate floor presence and credibility by modeling consultative selling behaviorsMaintain knowledge of account-specific sales processes, products, and service offerings
Required QualificationsMinimum 2 years of professional B2B or consultative sales experienceProven track record of consistently meeting or exceeding individual sales targetsDemonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skillsComfort working in live contact center or fast-paced metrics-driven environmentsStrong interpersonal and coaching skills with the ability to provide constructive, actionable feedbackProficiency with sales dashboards, analytics platforms, and CRM systemsExcellent verbal and written communication skills
Preferred QualificationsPrior experience using sales coaching platforms or conversation intelligence tools (e.g., Amplify, Conversely AI, Gong)Previous experience in a coaching or training roleFamiliarity with BPO or contact center operationsExperience in technical or professional services sales
Key CompetenciesSales Coaching & Behavioral Coaching - ability to diagnose agent performance gaps and deliver targeted, prescriptive guidancePattern Recognition - identifying common behaviors and trends across a sales populationFloor Credibility - earning respect through demonstrated sales expertise and professional presenceExecution Discipline - managing multiple coaching priorities and accountability to metricsData-Driven Decision Making - leveraging analytics to prioritize coaching focus
About QualfonAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Job DescriptionIT Support Technician
Job SummaryThe IT Support Technician operates under the general supervision of the Supervisor, IT Operations. This role is responsible for providing entry-level technical and administrative support related to the installation, maintenance, and troubleshooting of personal computer systems, primarily supporting remote employees.
The Technician performs Level 1 triage, delivers remote support across Desktop, Software, Telecommunications, Systems, and Networking teams, and handles lower-complexity end-user support issues. The role also includes training employees on company-issued equipment and approved software applications.
Key ResponsibilitiesTroubleshoots, configures, and maintains personal computer hardware, software applications, and peripherals.Provides technical support to onsite / remote employees, including connectivity and system-related issues.Diagnoses and resolves remote access and network connectivity concerns.Assists in identifying and resolving voice-quality issues affecting remote staff.Creates, manages, and resolves service and incident tickets within FreshService, ensuring accurate documentation and adherence to SLAs.Installs and configures Microsoft technologies in accordance with company best practices.Troubleshoots Windows 11 operating system issues, including common hardware and software problems.Supports telecommunication applications and hardware in coordination with the Telecommunications team.Supports Avaya telephony systems and VOIP endpoints, including basic configuration and troubleshooting.Communicate effectively with end users, client support personnel, peers, and supervisors to resolve technical issues.Maintains accurate IT asset inventory records and participates in hardware and software inventory control and reporting.Packages and ships of IT equipment securely to remote employees.Ensures compliance with company policies, procedures, and security guidelines.Participates in the Desktop team on-call rotation schedule.Performs additional duties as assigned.
Required Skills and QualificationsMinimum of one (1) year of experience as an IT Support Technician or equivalent experience within an IT or operational support environment.Demonstrated ability to troubleshoot and resolve technical issues onsite and remotely.Proficiency in Microsoft Office applications, including Word, Excel, OneDrive, and Teams.Working knowledge of Microsoft Windows operating systems, PC-based software applications, printers, and basic networking concepts.Familiarity with remote support tools (e.g., Bomgar or similar platforms).Experience using Freshservice for ticket creation, triage, updates, incident handling, and service request fulfillment.Familiarity with Avaya telephony systems and VOIP technologies.Working knowledge of identity and access management platforms such as OKTA or similar MFA/SSO tools.Basic Active Directory knowledge, including user account lifecycle, password resets, and group membership adjustments.Foundational understanding of personal computer hardware and peripherals.Ability to diagnose and resolve hardware-related issues, including component-level troubleshooting, repair, and replacement.Basic understanding of networking topology, including IP addressing, DNS, DHCP, and LAN/WAN concepts.Strong verbal and written communication skills.Professional demeanor with the ability to represent the IT department effectively and provide customer-focused support.Demonstrated accuracy, reliability, and ability to meet deadlines.
Physical RequirementsAbility to lift and transport equipment weighing more than 25 pounds on occasion.Frequently required to sit, speak, and listen.Required to walk, use hands and fingers to operate tools or equipment, and reach with hands and arms.Must possess close vision and the ability to adjust focus as necessary for technical tasks.
About the companyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Location: Cebu (Onsite)Availability: Immediate joiners preferred
Job Summary:The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns, coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.
Key Responsibilities:
Sales Team Leadership & Performance ManagementSupervise, motivate, and coach a team of sales agents to consistently meet or exceed sales targets and KPIs.Drive daily sales performance through real-time monitoring, coaching, and corrective actions.Conduct regular performance reviews, sales huddles, and one-on-one coaching sessions focused on conversion, upselling, and objection handling.Ensure adherence to sales scripts, processes, and compliance requirements.
Sales Operations & Workflow ManagementManage day-to-day operations to ensure smooth call flow, productivity, and achievement of SLAs and sales metrics.Monitor key sales KPIs such as conversion rate, revenue, average handling time, QA scores, and customer satisfaction.Identify performance gaps and implement action plans to improve individual and team sales results.
Communication, Reporting & Stakeholder ManagementReview and cascade all client and internal communications at the start of each shift to ensure alignment on priorities and updates.Liaise with clients and internal stakeholders to align on sales goals, expectations, and performance outcomes.Prepare and present sales performance reports, trends, and improvement plans to management and clients.
Coaching, Compliance & DocumentationIssue Notices to Explain (NTE), Disciplinary Actions (DA), and coaching logs in accordance with company policy.Ensure all documentation is properly submitted to HCD for record-keeping and compliance.Reinforce accountability while maintaining a performance-driven and motivating environment.
Training, Quality & Continuous ImprovementEnsure agents receive ongoing coaching and training on product knowledge, sales techniques, objection handling, and customer engagement.Support quality initiatives by discussing QA updates, scores, and action items in the absence of the Quality Analyst.Assist in Root Cause Analysis (RCA) for sales and quality issues and participate in improvement initiatives led by QA or Operations.Promote best practices to improve sales effectiveness and customer experience.
Qualifications
ExperienceMinimum of 2 years supervisory or team lead experience in a BPO or call center environment.Strong background supporting Telco sales accounts or sales-driven campaigns is highly preferred.Proven experience in driving revenue, improving conversion rates, and managing sales KPIs.
Skills & CompetenciesStrong leadership and people management skills.Excellent sales acumen with the ability to coach agents on effective selling techniques.Strong communication, presentation, and stakeholder management skills.Proficient in CRM systems and call center tools.Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
