The Head of Product Management for Deposit Products and Cash Management within Cebuana Lhuillier Rural Bank is responsible for leading the strategic direction, development, and overall performance of the bank's cash management solutions and deposit portfolio. This role demands strong leadership, deep understanding of transactional banking and deposit products, and effective cross-functional collaboration to drive innovation, ensure regulatory compliance, and maintain market relevance. The Department Head will oversee a team of product officers and analyst, shape customer-centric strategies, and work closely with business and support units of the bank's business and support units to grow deposit volumes and, support the bank's overall financial and commercial goals.
Requirements:Develop and execute the bank's product strategy for Cash Management and Deposit products to drive growth, profitability, and market penetration.Oversee the evaluation, development, and implementation of deposit account offerings.Ensure alignment of cash management and deposit initiatives with the bank's overall business strategy and evolving customer needs.Set KPIs focused on deposit volume growth, client acquisition, product usage, and transactional throughput, and optimize performance through data-driven decisions.Excellent communication skillsRelevant stakeholder management experience
Qualifications:Bachelor’s degree in any four-year course, preferably in Economics, Business Administration, Banking and Finance,Information Technology, Computer Science, or Industrial Engineering. A Master’s degree in a related field is an advantage.Minimum of five (5) years of progressive experience in product management within the banking or financial services industry, with at least three (3) years in a leadership or managerial capacity. Demonstrated expertise in strategy development, product lifecycle management, and cross-functional team leadership is required.
The Head of Product Development of multi-bank loans for Cebuana Lhuillier Rural Bank is responsible for leading the strategic direction, development, and end-to-end management of the bank’s loan products. This covers a range of loan products, including but not limited to business loans, teachers’ salary loans, personal loans, microloans, and corporate lending portfolios.The role requires a strong understanding of retail and corporate lending, risk management, and credit operations, coupled with provenleadership in driving product growth and innovation.
The Department Head will oversee a team of product managers, officers, and analysts, ensuring the delivery of customer-centric loan solutions that align with the bank’s business objectives, risk appetite, and regulatory requirements. The Department Head will oversee a team of product officers and analysts, ensuring the delivery of customer-centric loan solutions that align with the bank’s business objectives, risk appetite, and regulatory requirements. This role involves close collaboration with Lending, Credit, Operations, IT, and Finance teams to optimize loan performance, enhance customer experience, and achieve the bank’s financial targets.
Key Responsibilities
Develop and execute the bank’s product strategy for LOANS products to drive growth, profitability, and market penetration.Oversee the evaluation, development, and implementation of loans offerings.Ensure alignment of loans initiatives with the bank’s overall business strategy and evolving customer needs.Establish and maintain strong relationships with key stakeholders, including senior management, regulatory bodies and financial partners.Set KPIs focused on loans volume growth, client acquisition and product usage; and optimize performance through data-driven decisions.Conduct in-depth market research and competitor benchmarking to inform pricing, positioning, and feature enhancements in the retail and business loans space.Lead the identification and development of new solutions (e.g., payment services) and loans innovations that enhance customer value and business performance.Approve and oversee financial models, business case, and revenue projections for proposed loans products.Guide pilot testing for new loans features, ensuring actionable feedback is incorporated into product iterations.Oversee the development of training and knowledge materials focused on the loans product.Operational and Regulatory OversightLeadership and Team development
Qualifications
Bachelor’s degree in any four-year course, preferably in Economics, Business Administration, Banking and Finance, Information Technology, Computer Science, or Industrial Engineering. A Master’s degree in a related field is an advantage.Minimum of five (5) years of progressive experience in product management within the banking or financial services industry, with at least three (3) years in a leadership or managerial capacity. Demonstrated expertise in strategy development, product lifecycle management, and cross-functional team leadership is requiredComfortable in working with multiple teams within the entire organization and external partnersAlways updated with industry trends, challenges and emerging technologiesExcellent communications, presentations and interpersonal skillsCan start immediately
The Network and Application Performance Monitoring Management Head will lead a specialized team of 15 performance monitoring professionals responsible for ensuring optimal performance, availability, and user experience across enterprise IT infrastructure. This role requires deep expertise in performance analytics, capacity planning, and real-time monitoring to proactively identify performance bottlenecks and maintain service excellence through comprehensive 24/7 monitoring operations.
Key Responsibilities:🧭 Performance Monitoring LeadershipDirect comprehensive performance monitoring of network infrastructure, server systems, and business-critical applicationsEstablish performance baselines, thresholds, and service level objectives (SLOs) for all monitored systemsOversee real-time performance analytics and trending to identify degradation patternsImplement predictive monitoring strategies to prevent performance issues before they impact end usersCoordinate performance optimization initiatives across infrastructure and application teams
🕓 24/7 Operations ManagementEnsure continuous performance monitoring coverage across all shifts.Manage escalation procedures for performance-related incidents and service degradationsEscalate critical performance issues that impact business operations to appropriate support or management levelsMaintain performance monitoring documentation and standard operating procedures
👥 Team Leadership & DevelopmentLead, mentor, and develop a team of 15 performance monitoring specialists and analystsDesign shift schedules ensuring optimal 24/7 performance monitoring coverageEstablish performance standards and conduct regular team performance evaluationsProvide technical guidance on complex performance analysis and troubleshootingFoster continuous learning culture focused on emerging performance monitoring technologies
🧠 Strategic Performance ManagementDevelop long-term performance monitoring strategies aligned with business growth objectivesConduct capacity planning analysis and recommend infrastructure scaling decisionsEvaluate and implement new performance monitoring tools and methodologiesCreate executive dashboards and performance reports for senior managementCollaborate with architecture teams on performance requirements for new applications and systems
Technical Proficiency RequirementsPerformance Monitoring ToolsSolarWinds SuiteAdvanced user of Network Performance Monitor (NPM)Proficient in customized alerting, reporting, and dashboard creationExperience in SolarWinds API integration and workflow automation
Dynatrace or similar APM Platforms (New Relic, Appdome, Datadog)Advanced proficiency in Dynatrace performance monitoring platform:Application Performance Monitoring (APM) with AI-powered root cause analysisReal User Monitoring (RUM) for actual user experience measurement (an advantage)Synthetic monitoring for proactive performance testing(an advantage)Infrastructure monitoring with automatic dependency mapping(an advantage)Cloud and containerized application performance monitoring(an advantage)Expertise in Dynatrace dashboards, alerting, and performance optimization recommendationsExperience with Dynatrace integrations and custom metric development
Performance Analysis & Infrastructure KnowledgeDeep understanding of performance metrics and KPIs across network, server, and application layersExpertise in capacity planning methodologies and performance trending analysisExperience with performance testing coordination and baseline establishmentUnderstanding of application architecture and performance impact factorsKnowledgeable in network performance analysis (latency, throughput, packet loss, jitter)Knowledgeable in server performance monitoring across Windows and Linux environmentsStorage performance analysis and optimization
Leadership & Strategic ThinkingProven leadership experience managing technical teams of 12+ professionals in performance-critical environmentsStrategic thinking capability for long-term performance planning and optimizationStrong decision-making skills for performance-related escalations.Ability to coach and develop team members in advanced performance analysis techniquesExperience leading cross-functional teams during performance improvement initiatives
Analytical and Problem-Solving ExcellenceExceptional analytical skills for complex performance data interpretationAdvanced problem-solving capabilities for multi-layered performance issuesCritical thinking skills for evaluating performance trends and patternsAttention to detail with ability to identify subtle performance degradations
Communication and Stakeholder ManagementOutstanding communication skills for presenting performance data to technical and executive audiencesAbility to translate complex performance metrics into business impact assessmentsStrong documentation skills for performance procedures and incident reportsExcellent presentation abilities for performance reviews and optimization recommendationsEffective collaboration skills for working with development, infrastructure, and business teams
Operational Excellence and AdaptabilityStrong operational mindset with focus on continuous performance improvementAbility to work effectively under pressure during critical performance incidentsExcellent time management and prioritization skills for managing multiple performance initiativesAdaptability to evolving technology landscapes and performance monitoring toolsCustomer service orientation for internal stakeholder performance support
QualificationsExperience:5-7 years in network and application performance monitoring roles3-5 years of team leadership experience in 24/7 operations environmentsExperience managing enterprise-scale performance monitoring (1000+ monitored entities)Background in performance engineering or site reliability engineering (SRE) practices
Education & Certifications:Bachelor’s degree in Computer Science, IT, Engineering, or related fieldITIL 4 Foundation certification preferredAdditional credentials: CompTIA Server+, VMware VCP, or equivalent infrastructure certifications
The position within Cebuana Lhuillier Rural Bank is primarily responsible for setting and implementing strategies to build new BANK products and enhance digital channels and other connections (mobile app, cash agent, CIB, ATM and POS, etc.). The position is also responsible for monitoring the profit and loss of these digital systems, managing the risks, and ensuring compliance with regulations and controls in adherence to security protocols.
Requirements:
Formulates and enforces policies, systems, and procedures to deliver new and enhanced products that cater to the needs of the clients and aligned with management’s direction.Experience within the banking, lending, financial institutions, highly preferredLeads the creation and implementation of best practices, strategies, and improved processesto keep up with the increasing requirements of the business.Spearheads the innovation, enhancement, and management of digital products offered by a bank.Formulates the planning and project development for improvements of digital products and services.Manages the new project and its business requirements as to specifications and design.Communicates with bank units and other stakeholders to plan and execute the project within scope, timeline, and approved budget.Identifies and addresses project risksDevelops and implements a comprehensive multichannel strategy that aligns with the bank's overall business goals.Initiates bank's digital transformation initiatives and identify opportunities for optimization of digital channels such as online banking, mobile banking, and digital wallets.Promotes adherence to regulatory requirements related to banking channels and ensure compliance with security to protect customer information and prevent fraud.
Qualifications:Graduate of any four-year course preferably Computer, Engineering or Math-relatedAt least eight-ten (8-10) years of work experience in digital services and product development
The position is primarily responsible for leading the planning, execution, and successful delivery of IT application projects that drive digital transformation and application modernization efforts. The position is also responsible for ensuring that IT applications are delivered on time, within budget, and with the features and quality needed by the business unit.
Project ManagementLeads and oversees multiple IT application projects, ensuring timely and cost-effective delivery.Develops project scope, objectives, and deliverables that support business goals.Creates a project plan including the cost, schedule, scope, and needed resources.Defines project success criteria. Communicates project expectations to team members and stakeholders.Drives digital transformation initiatives and oversees application modernization projects.Ensures adherence to data protection laws, security best practices, and corporate risk policies.Keeps abreast of the current trends and best practices in IT project management and software development lifecycle (SDLC) to continuously refine project management tools for enhanced efficiency.
Project DeliveryManages the delivery of IT applications projects. Identifies project risks and prepares mitigating plans to ensure project delivery within cost and scope.Tracks project milestones. Provides project status updates to the stakeholders.Ensures these are delivered on time, within budget, and with the features and quality needed by the business unit.Directs the project documentation and delivers progress reports.Provides support to end-users. Addresses project issues, and facilitates training (as needed) for successful adoption of new applications.
Others Maintains business relationships with vendors, project consultants, and service providers. Provides coaching to junior colleagues and members of the project team.Makes recommendations on matters pertinent to business operations and other related activities.Participates actively during staff meetings, training programs and other professional development work.Performs other related duties as assigned.
JOB SPECIFIC COMPETENCIESKnowledge of IT Application Development Software and Life Cycle ManagementProject ManagementRelationship ManagementStrategic ThinkingPlanning and Organizing Problem Solving and Decision MakingCoaching and Mentoring
Education: Graduate of computer-related, engineering, or any IT-related degreeExperience(s): At least five (5) years of work experience in managing IT applications and digital transformation projects
The position is primarily responsible for executing and managing trade-level marketing programs, including promotions, campaigns, and special projects. It ensures initiatives meet standards, drives brand awareness and preference at point-of-purchase, and provides marketing or logistical support for other regional programs as needed.
KEY RESPONSIBILITIESA. Trade MarketingCoordinates with Marketing Division Head and Department Heads for formulation of business strategies and to support the business strategy on a local level. Gather and update sales channel data to support efficient marketing programs.Coordinate and ensure successful execution of marketing initiatives in the field.Identify and apply best practices from other industries to relevant channels.Develop ready-to-use sales promotions and product communications.Innovate trade marketing processes for efficiency and cost-effectiveness.Maintain updated regional and area operations profiles to guide decisions.Consult with Operations Managers and recommend suitable trade marketing programs
B. Marketing Program Review, Organization, Implementation, Monitoring and EvaluationAssist in developing trade marketing plans and programs, including promotions, special events, and direct marketing initiatives.Review marketing proposals, sponsorships, and tie-ups, recommending those that maximize advertising reach and company publicity.Coordinate with Management, Company Managers, Regional Managers, and General Managers to gather directives, preferences, and information for marketing projects.Review and evaluate the effectiveness of campaigns, promotions, and events using statistical and financial data.Assess past promotions to ensure alignment with the brand presentation standards.Measure the effectiveness of promotional programs to achieve set objectives.Regularly evaluate results of programs across products, services, pricing, promotions, locations, and personnel mobilization.Attend sponsored events to ensure compliance with agreed standards, including branding, materials, promo booths, signage, and company mentions.
QUALIFICATIONSMinimum of five (5) years of relevant experience in Trade Marketing, Promotions, or Brand Management, including at least two (2) years in a supervisory or managerial role. Proven experience in planning, executing, and evaluating promotions and special events.Has strong project management and organizational skills, with the ability to handle multiple campaigns simultaneously.Can start immediately.
The position is primarily responsible for overseeing and managing the AUDIT processes within the organization. The position shall oversee the independent appraisals for branch sales, evaluate business processes and assess the information security controls. The position is also responsible for executing internal audit policies, procedures, and programs to ensure compliance with regulatory requirements and industry standards.
Key ResponsibilitiesA. Policy Formulation and ImplementationFormulates policies, practices, and procedures to ensure the effective and efficient flow of work within the Division.Reviews internal audit policies and procedures to ensure their relevance and improve internal controls.Provides feedback on policies set by the business units to identify and assess risks related to financial statements, operations, compliance, and in other areas.Stay updated on changes in regulations and standards that may impact auditing processes.B. Audit ManagementCollaborates with senior management to develop an audit plan, including objectives, scope, and timelines.Directs the audit activities to meet specified objectives.Ensures the integrity, reliability and consistency of audit reports based on actual audit assessment.Assesses the operational, financial, compliance and reputational risks associated with internal and IT audit. Develops risk mitigating strategies and control recommendations.Monitors compliance of audit practices with regulatory requirements, industry standards, and internal policies.Reviews audit findings and recommendations. Presents resolution to BSP/PDIC findings to the management, audit committee, and stakeholders.
C. Risk Assessment and ReportingAssesses the operational management, risk management, compliance, and other control functions to protect the bank and its reputation.Presents quarterly and annual reports to Audit Committee/Board of Directors.Analyzes critical business processes, evaluates design and operational effectiveness of internal controls, and identifies potential process improvement opportunities.Implements best practices and benchmark against industry standards to enhance the audit process efficiency and effectiveness.
D. Management LeadershipFinalizes plans, programs, budget and performance targets of the division.Plans, directs and coordinates all activities in the department to reach maximum level of employee productivity throughout the workforce.Provides upfront leadership in supervising all direct and indirect reports and planning for their career advancement and aspirations.Supervises and evaluates the performance of all direct reports.Approves/schedules all vacation leaves of all direct reports.
E. OthersSupports Bangko Sentral ng Pilipinas (BSP) and Philippines Deposit Insurance Corporation (PDIC) during annual examination.Participates actively during staff meetings, training programs and other professional development work.Makes recommendations on matters pertinent to business operations and other related activities.Performs other related duties as assigned.
QualificationsEducation: Graduate of B.S. Accountancy, preferably a CPA or with a master’s degree or latin honorsIT/AI/ Automation Audit experience an advantagePreferred experience within the banking or financial institutionsOne or more Audit Certifications required - CIA, CPA, CFSA, CRMA, CISA, CFEExperience: At least ten (10) years of work experience in performing audit and risk assessments, evaluating internal controls; preferably from banking or financial service industry
The IT Planning and Program Management Department Manager will be responsible for overseeing the strategic planning, execution, and governance of IT Projects for infrastructure and application systems. This role will ensure that IT projects align with business objectives while adhering to industry best practices, including ITIL, PMP, and TOGAF standards. Additionally, the role will focus on IT financial management, ensuring cost optimization and budget alignment for IT initiatives.
Key Responsibilities:Strategic Planning & Governance:Develop and manage the IT strategic roadmap for infrastructure and application systems.Align IT planning with enterprise architecture and business objectives.Ensure compliance with ITIL, PMP, and TOGAF frameworks.Establish policies and procedures for IT project governance and performance management.
IT Program & Project Management:Lead IT project portfolio management, ensuring effective prioritization and execution of initiatives.Oversee IT project lifecycle, from initiation to delivery, ensuring adherence to scope, budget, and timeline.Implement risk management strategies and performance tracking mechanisms.Collaborate with cross-functional teams to ensure alignment and successful project execution. IT Financial Management:Develop and manage IT budgets, ensuring alignment with corporate financial goals.Oversee cost analysis, forecasting, and financial reporting for IT programs.Optimize IT investments by evaluating financial viability and return on investment (ROI) of projects.Partner with procurement teams to ensure cost-effective vendor management and contract negotiations. Leadership & Stakeholder Engagement:Lead a team of IT program managers and planners, fostering a high-performance culture.Act as the primary liaison between IT and business units, ensuring alignment on priorities.Provide executive-level reporting on IT strategy, financials, and project performance.Drive change management initiatives to enhance IT capabilities and adoption.
Qualifications and Experience:Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. A Master’s degree is a plus.Minimum of 5 years of experience in project and portfolio management, with a focus on IT infrastructure and application implementation.Strong understanding of IT financial management, budgeting, and costing principles.Experience in managing large-scale IT projects with cross-functional teams.Knowledge of IT governance frameworks such as COBIT is preferred.Understanding of enterprise architecture frameworks such as TOGAF is an advantage.Relevant certifications such as PMP (Project Management Professional), ITIL, COBIT, or TOGAF are a plus.Excellent leadership, communication, and stakeholder management skills.Strong analytical and problem-solving abilities.
The position within Cebuana Lhuillier Insurance Brokerage is primarily responsible for developing and managing LIFE and NON-LIFE new insurance products for , as well as the enhancement of existing products under the insurance portfolio. The position is also responsible for overseeing the documentation and compliance with governing laws and regulations of insurance products.
Requirements:Relevant experience in product life cycle of insurance products (i.e. market analyses, ideation/strategy, business cases, board presentation, implementation and success factor monitoring)Reviews product feasibility and concept studies to develop new products and/or innovate existing products.Conceptualizes new products and/ or innovates existing products based on feedback from Sales Channels and relevant support units.Determines the current metrics (product scope/specification, performance report, pricing, loss ratio minimization, etc.) and recommends modification of future product lines and/or enhancement of the current to strengthen the products in the market.Communicates with Sales Channel Group to determine competitive product pricing and discount allowances. Implements pricing, bundling and discount strategies.Ensures full documentation and agreement to contract in compliance with governing laws and regulatory requirements.Presents the product proposal to CLIB Head and to Insurance Product Division Head.Oversees the overall product cycle from conceptualization, pilot testing, and validation of initial results (performance, volume, profitability, client reception, etc.).Plans profitability targets for product categories. Collaborates with Sales Team for developing sales strategies, setting sales targets, and maximizing sales channels.Leads periodic product performance review and utilizes data analytics. Monitors irregular transactions that need investigation for possible fraud activities.Develops the product training materials and communication strategies. Oversees the implementation of these programs.Collaborates with IMCG for the formulation and launch of marketing and promotion campaigns.Designs the product content of customer feedback survey. Reviews the result of the survey and analyzes impact of results to product performance and target business growth.Responds to escalated concerns about technical product issues.
Qualifications:Graduate of any four-year course, preferably with a master’s degree in business administrationExperience within the insurance industry or insurance brokerage, requiredAt least five (5) years of work experience in insurance product development and management in any insurance company.
