I. MAJOR RESPONSIBILITIES AND DUTIES:
Liaises between Company, artists, agents and other third parties for the Company's daily operations as well as onetime events of sourcing, negotiating and communicating in order to ensure that all parties involved are well informed and aligned and the Director's and clients inquiries are executed accordingly. Schedules, administers and distributes the Entertainment calendar by coordinating with agencies, performers, Creative Director and relevant departments regarding their operations and events requests and provide logistical options in order to achieve the desired result and avoid the duplication of events, disturbance of operational schedule or overlapping of performances/performers.Cascades all Creative Entertainment schedules to relevant departments in order to certify that all department are aware of the Creative Entertainment activities throughout the property facilitating the dissemination to the guests as well as to avoid the overlapping of events in one venue. Facilitates and processes ABC's COC's, billings and invoices, working closely with administrative coordinator ensuring an effective payout calendar.
II. JOB SPECIFICATIONS:
Educational Requirements: Bachelor's Degree of any course or equivalent professional training in entertainment, arts administration, business studies, leisure and tourism and recreation. Experience Requirement: At least 3 years of experience in entertainment, events, or administration Skills and Attributes: Leadership SkillsExcellent supervisory skillsExcellent communication skillsExcellent negotiation skills
Technical Skills: Proficient in Microsoft applications Knowledgeable in computer trouble shooting and networkingProven track record with an emphasis on operational excellence and continous improvement.
Other Qualifications: Excellent analytical and organizational skillsProblem solving and self-starter skillsFluent in both oral and written English and Tagalog
I. BASIC PURPOSE / JOB BRIEF:
The Supervisor - Promotion & Events creates mechanics, coordinates with various business units and implements approved promotion, program and/or event.
II. MAJOR RESPONSIBILITIES AND DUTIES:
Plan and execute promotional activities and events to drive customer engagement and loyalty in line with the requirements imposed by PAGCOR and DTIParticipates actively in the execution of promotions or events that require the involvement of P&E team members. Monitors event mechanics and schedules, maintaining a high level of organization and efficiency. Manages the allotted budget for promotions and events, ensuring cost-effectiveness and adherence to financial guidelines. Maintain an accurate inventory monitoring.Monitors and analyze the success of promotions and events, providing insights for continuous improvementKeeps up to date with the industry trends and competitors promotions to enhance offeringsMaintains positive relationships with internal and external partners, vendors and internal stakeholdersConducts negotiations and secure partnerships with external sponsors to enhance promotional opportunitiesProvides guidance to Coordinators, fostering a collaborative and innovative work environmentOversees the development of comprehensive promotional strategies, ensuring alignment with overall marketing objectivesConducts regular team meetings with the Coordinators to communicate goals, share insights, and address any challenges or opportunitiesMonitors the Coordinators performance and provide coaching and training as neededCollaborates with senior management to develop long-term strategies for the growth and enhancement of the promotions and events programPerforms additional duties and responsibilities as prescribed by the Management
III. JOB SPECIFICATIONS:
Educational Requirement:Bachelor's Degree in Marketing or related field is preferred Experience Requirement:At least 3 years experience in Casino Marketing, Promotion & Events; Skills and Attributes:Leadership SkillsPeople ManagementStakeholder ManagementProficiency in Microsoft Office applications (Word, Excel, Access, Outlook and PowerPoint); Other Qualifications:Excellent communication skills in English both oral and writtenWilling to work during holidays including night shift and weekends
I. BASIC PURPOSE / JOB BRIEF:
The Senior Manager – Product Analytics is responsible for the ongoing growth of Gaming Revenues and EBITDA, by leading a team of product analysts who identify a pipeline of table game and electronic gaming performance improvement opportunities. This role will collaborate with and influence stakeholders so to drive forward change relating to recommendations made. The role will identify opportunities through the delivery of gaming product performance reporting; by balancing product supply and demand; by responding to requests for analysis; by identifying analyses to be conducted which are likely to reveal opportunity. Performance improvement opportunities may relate to price point changes, layout changes, game changes, game design including pay table, winning patterns, new game opportunities, or ensuring games are operating as expected and with integrity.
II. MAJOR RESPONSIBILITIES AND DUTIES:
Responsible for the ongoing growth of Gaming Revenues and EBITDA.Lead a team of product analysts, so to identify a pipeline of table game and electronic gaming performance improvement opportunities.Identify a pipeline of opportunities by delivering gaming product performance reporting, balancing product supply and demand, responding to requests for analysis and identifying analyses to be conducted which are likely to reveal opportunity.Create compelling and professional presentation packs for presentation to executives so to ensure actions result from recommendations.Collaborate with and influence stakeholders so to drive forward change relating to recommendations made.Types of performance improvement opportunity to be identified include price point changes, layout changes, game changes, game design including pay table, winning patterns, new game opportunities, ensuring games are operating as expected and with integrity.Monitors and coaches team members to ensure consistency and quality of analytical methods, frameworks and recommendations.Performs other duties and responsibilities as advised by Management.
III. JOB SPECIFICATIONS
Educational Requirement:Bachelors degree in Statistics, Mathematics, Economics, Actuarial Science or related field.
Experience Requirement:At least 5 years experience in Gaming Product Analytics.
Skills and Attributes:At least 5 years experience in Gaming Product Analytics.Experience working with both Electronic Gaming and Traditional Table Games an advantage.Natural strength in turning gaming product data, and casino floor observations, into actionable insights and recommendations. Strong influencer and collaborator, strong communication and stakeholder management skills.Experience in a local gaming market an advantage.Experience in use of statistical packages and/or coding an advantage.
I. BASIC PURPOSE / JOB BRIEF: The Manager – Loyalty Marketing assists in the continue development and on-going management of loyalty programs for Okada Manila by understanding the competitive rewards environment and industry's best practices. The role is also required to assist management achieving set goal by competing tasks and projects, identify and meet with potential business partners to develop strategic alliances for the loyalty programs and value-added membership offerings. II. MAJOR RESPONSIBILITIES AND DUTIES:
Leads the execution, and continuous enhancement of the loyalty membership program, ensuring alignment with business objectives, player growth targets, and overall casino marketing strategy.Monitors and reports key loyalty performance metrics, including but not limited to: membership acquisition and activation, visitation frequency and play behavior, tier movement and member lifecycle, retention, churn, and reactivation rates, and member satisfaction and engagement levelsUses data-driven insights to recommend program improvements and corrective actions.Drives membership acquisition by developing targeted campaigns, sign-up initiatives, and partnerships aimed at expanding the active member base and increasing qualified new members.Propose and execute retention and reactivation programs to strengthen member loyalty, increase repeat visitation, and maximize long-term player value.Oversees the execution of loyalty promotions, offers, and benefits, ensuring timely rollout, operational readiness, and consistent communication across channels.Identifies opportunities for loyalty program expansion, including new tiers, benefits, mechanics, and value-added propositions that enhance competitiveness and member appeal.Exploring and manages potential partners and external affiliates to enhance loyalty benefits, rewards portfolio, and cross-promotional opportunities.Collaborates closely with CRM, Analytics, IT, and Operations teams to ensure loyalty system enhancements, accurate tracking of member behavior, and effective campaign execution.Develops and supports ad hoc loyalty initiatives and projects aligned with management priorities and evolving business needs.Ensures a high level of member satisfaction by continuously reviewing program feedback, service touchpoints, and reward relevance, recommending enhancements to improve the overall member experience.Leads, coaches, and develops the Loyalty Marketing team by setting clear objectives, reviewing performance, and fostering professional growth and accountability.Performs other duties and responsibilities that may be assigned by Management in support of loyalty marketing objectives.
III. JOB SPECIFICATIONS: Educational Requirement:Preferably College graduate
Experience Requirement:At least 3 years experience in management in the related field.Extensive experience in Casino Marketing
I. MAJOR RESPONSIBILITIES AND DUTIES
MARKETING PROGRAM MANAGEMENTSpearhead the creation, validation, and execution of marketing communications promotions, ensuring they resonate with brand awareness growth and marketing KPIs - social followers growth, impression and media reach and business target.Coordinate meticulously with business units to strategize and achieve targeted marketing KPIs and business objectives.Manage the timely and accurate dissemination of promotional and event-related content.
BRAND AMPLIFICATIONChampion initiatives to elevate brand awareness, ensuring a formidable presence amongst competitors, particularly in comparison with leading entities within the local integrated resort and non-gaming sectors.
BUDGET OVERSIGHTExercise prudent management of allocated budgets, ensuring optimal utilization of resources to achieve marketing aims according to company policy.
CROSS-FUNCTIONAL LEADERSHIPLead multidisciplinary teams to oversee the progress of ongoing marketing projects, ensuring administrative and creative outputs are delivered within set parameters of quality, time, and scope.Facilitate the effective distribution of project briefs originating from business units to appropriate internal teams, ensuring clarity and cohesion in project execution.Support the creation and implementation of content and marketing materials, maintaining a relentless focus on quality and brand alignment.
II. JOB SPECIFICATIONS
Educational Requirement:Graduate of marketing, advertising, communications and business related courses.
Experience Requirement:Proven experience in brand and product marketing, preferably within the integrated resorts or similar industries.
Skills and AttributesLeadership Skills:Strong project management capabilities with a knack for leading cross-functional teams.Exceptional communication and collaboration skills, with a demonstrated ability to work harmoniously with both internal departments and external partners.
Technical Skills:Creative thinker with a strategic mindset, adept at conceptualizing and executing marketing promotions that resonate with target audiences and drive business goals.
Other Qualifications:Detail-oriented with a passion for excellence in every marketing initiative undertaken.
I. BASIC PURPOSE / JOB BRIEF:The Manager of Business Optimization is responsible for driving operational excellence by identifying, analyzing, and implementing strategies that enhance business processes and efficiency. This role requires a strategic thinker with strong analytical skills to lead cross-functional teams in optimizing processes, reducing costs, and improving overall productivity, while also identifying opportunities to integrate AI-driven solutions that support digital transformation and elevate organizational performance. II. MAJOR RESPONSIBILITIES AND DUTIES:Process Analysis and Improvement:Evaluate current business processes and identify areas for improvement.Develop and implement strategies to streamline operations and enhance efficiency.Apply data-driven approaches to assess process performance and drive continuous improvement. Project Management:Lead business optimization projects from concept to execution.Develop detailed project plans, set objectives, and manage timelines.Collaborate with cross-functional teams to ensure successful project implementation. Change Management:Facilitate change initiatives to ensure seamless adoption of new processes.Communicate changes effectively to stakeholders and obtain buy-in.Provide training and support to employees on new procedures and tools. Data Analysis and Reporting:Collect and analyze data to identify trends, root causes, and opportunities for improvement.Prepare and present reports on project progress and impact to senior management.Utilize business intelligence tools to monitor key performance indicators (KPIs) and operational metrics. AI Integration and Digital Innovation:Lead the identification and deployment of AI‑driven solutions across the organization, streamlining manual processes, strengthening data‑based decision‑making, and enhancing overall operational efficiency.Partner with technology, data, and business teams to design, pilot, and scale AI applications, ensuring they meet business needs, maintain compliance, and support broader digital transformation goals.Integrate AI into gaming‑related enhancements, while also supporting AI initiatives in non‑gaming departments to drive company‑wide innovation. Best Practices and Continuous Improvement:Stay informed about industry trends, best practices, and new technologies in process optimization.Implement continuous improvement methodologies such as LLM or similar.Promote a culture of continuous improvement within the organization Team Leadership and Development:Lead and mentor a team of business analysts and process improvement specialists.Provide guidance and development opportunities for team members.Foster a collaborative and high-performance team environment. III. JOB SPECIFICATIONS:Educational Requirement:Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field; MBA or relevant master's degree preferred. Experience Requirement:Minimum of 5 - 7 years of experience in business process optimization, operations management, or related fields.3 - 5 years of relevant experience involving AI integration, digital automation, or intelligent systems implementation Skills and Attributes:Proven track record of leading and implementing process improvement projects.Strong analytical skills with experience in data analysis and performance metrics.Excellent project management skills with the ability to manage multiple projects simultaneously.Proficiency in business AI tools and software (e.g., Copilot, ChatGPT, Claude AI, Google Studio AI, n8n, Make, etc.).Knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.) is a plus.Exceptional communication and interpersonal skills. Other Qualifications:Certification in AI related tools.Experience in change management and organizational development.This position is based in an office environment with occasional travel to other company sites as needed.Flexibility to work outside of standard business hours to meet project deadlines.
I. BASIC PURPOSE / JOB BRIEF:
The Assistant Manager of Premium Marketing Business Development is responsible for managing, monitoring and developing local mass patrons into premium patrons, ensuring a positive experience during their stay or visit to Okada Manila.
II. MAJOR RESPONSIBILITIES AND DUTIES:
Achieve assigned quarterly targets set by the management.Assists in the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approver and allowable transaction amount matrix.Recognize leading local players and develop an in-depth understanding of their preferences and gaming habits.Strengthen and nurture connections with high-value local casino players through consistent communication and personalized interactions.Plan and coordinate business trips for new acquisitions and patron relationship building, traveling to patrons' origins as needed.Evaluate market reactions to new package offers and monitor team performance, providing motivation as necessary.Stay attentive to market trends and identify new business opportunities, making recommendations to senior management.Collect and analyze customer feedback related to Business Development programs and services to enhance overall customer satisfaction and identify areas for improvement. Address inquiries and concerns that require the attention beyond the scope of the Executive Host of Premium Marketing Business Development.Regularly inspect the gaming floor to ensure the team delivers personalized customer service to our local patrons, ensuring a comfortable and hassle-free experience during their stay or visit to the property.Conduct spot audits on tasks performed by the Executive Host of Premium Marketing Business Development team members ensuring accuracy and integrity in all their activities.Manage team performance, ensuring strict compliance with the company's service standards. Enforce adherence to Company SOPs and PAGCOR regulatory requirements.Review implemented processes and recommend improvements to the Manager of Premium Marketing Business Development to enhance operational efficiency.Ensure that the Executive Host of Premium Marketing Business Development team members are updated on the latest products, services, promotions, and events.Provide leadership and guidance to motivate and inspire team members.Effectively communicate with both internal and external customers, demonstrating respect in all interactions.Ensure the team's adherence to the Company's Standard Operating Procedures and uphold the Service Standards implemented by the department at all times.Performance of additional duties and responsibilities as prescribed by the management.
III. JOB SPECIFICATIONS
Educational Requirement:University/College diploma in Hospitality, Marketing or Business Administration
Experience Requirement:A minimum of 2 years of managerial experience in Business Development or a similar role within the gaming industry
Skills and Attributes:Demonstrates strong decision making skills.Has the ability to lead a team of Executive Hosts and Hosts.Demonstrates good organizational skills.Demonstrates good motivational skills.Proficient in MS Office applications.Can read, write and speak Mandarin, Japanese, Korea and/or any other language is an advantage.
Other Qualifications:Demonstrates good customer service skillsGood communication skills with internal and external customers.Possesses a strong command of the English language, both written and oral.Extensive network of players, both locally and internationally.Open to extensive travel to contribute to building and expanding the market share.Fluency in another language is considered an additional advantage.Capable of working a flexible schedule as needed, beyond the standard hours, in response to business requirement.Possesses a well-groomed and professional personality.
I. MAJOR RESPONSIBILITIES AND DUTIES:
Arranges the stocks in all storage areas of the kitchen for proper inventory controlPrepares and cooks all menu items in his section in adherence to hotel standardsMaintains cleanliness and sanitation in his workplace for hygienic and safety precautionsObserves proper supply or stock rotation in the use of ingredients to avoid wastage/spoilage.Receives or picks up supply requests and double checks all requisitions against items delivered.Adheres to proper portioning standards in preparing menu items to maintain optimal food costs percentages.Checks current supply levels and preparation checklists for the timely replenishing of ingredientsPrepares ingredients for cooking, slicing, chopping, dicing ingredients and storing them properlyCommunicates any assistance needed during busy or peak periods to minimize delays in food serviceAssists other team members in the kitchen when needed or when assigned by the Chef in Charge.
II. JOB SPECIFICATIONS:
Educational Requirement:Minimum high school graduate
Experience Requirements:At least 1 year experience in the kitchen
Leadership Skills:Able to develop leadership skills for future succession
Technical SkillsAble to operate and maintain ovens, stoves, microwaves, fryers, mixers, blenders, and similar equipment.
Other QualificationsWilling to work longer hours as required by the Chef de CuisineAmenable to shifting schedules
I. BASIC PURPOSE / JOB BRIEF
The Executive Host - Business Development is responsible for monitoring and developing the foreign patrons’ database, ensuring a positive experience during their stay or visit to Okada Manila. This role also provides guidance to the Hosts in the day-to-day operations.
II. MAJOR RESPONSIBILITIES AND DUTIES
Achieves assigned quarterly targets set by the ManagementAssists in the issuance of complimentary items (i.e., gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approver and allowable transaction amount matrixAddresses inquiries and concerns that require attention beyond the scope of the Host - Business DevelopmentRegularly inspects the gaming floor to ensure the Host - Business Development delivers personalized customer service to our foreign patrons, ensuring a comfortable and hassle-free experience during their stay or visit to the propertyProcess accurate transactions in HALO (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to High-Value Patrons (HVPs)Conducts spot audits on tasks performed by the Host - Business Development, ensuring accuracy and integrity in all their activitiesRecognizes leading foreign players and develops an in-depth understanding of their preferences and gaming habitsStrengthens and nurtures connections with HVPs through consistent communication and personalized interactionsPlans and coordinates business trips for new acquisitions and patron relationship building, traveling to patrons’ origins as neededCollects customer feedback related to Business Development programs and services, focusing on their experiences and suggestions, and reports the data to the ManagementStays up-to-date on the Company’s latest products, services, promotions, and eventsAddresses patron inquiries and concerns and informs them of their benefits and privilegesCommunicates and translates for foreign-speaking patrons when necessaryEffectively communicates with both internal and external customers, demonstrating respect in all interactionsUpdates and declares shared Outlook business calendar weekly itinerary and meets deadlines and report back to the property once schedule permitsAssists other divisions with transaction requirements for forms and interviews with patronsEnsures the team’s adherence to the Company’s Standard Operating Procedures and upholds the Service Standards implemented by the department at all timesPerforms additional duties and responsibilities as prescribed by the Management
III. JOB SPECIFICATIONS
Educational Requirement:At least High School graduateUniversity/College diploma in Hospitality, Marketing, or Business Administration is an advantage
Experience Requirement:Minimum of 2 years experience within the gaming industry
Skills and Attributes:
Leadership Skills:People management
Technical Skills:Proficient in MS Office applicationsKnowledgeable with different applications and platforms, such as but not limited to HALO, Kiosk, Marketing Media Server (MMS), Sugar - Customer Relation Management (CRM), G System, Fusionex, Opera, and Table/iGaming
Other Qualifications:Good presentation and communication skills, both oral and writtenExcellent interpersonal skillsWith a pleasing personality, well-groomed, and professional demeanorFluent in written and oral EnglishMust be a native speaker proficient in reading and writing any other foreign language, such as but not limited to Chinese, Japanese, Korean, Thai, Vietnamese, or any other specified foreign languagesUnderstands and able to embrace the culture and etiquette of each of the assigned countriesCan work in flexible schedulesAble to work outside the standard work week as business needsWilling to work outside the property as needed
I. MAJOR RESPONSIBILITIES AND DUTIES
Acquires and processes relevant data across the organization to ensure that performance and talent management activities operate promptly and efficientlyCoordinates and assists with the administration of performance and talent management processes, including but not limited to scheduling performance review meetings, distributing forms, tracking submissions of goals and performance appraisals, sending reminders and notices to managers, monitoring performance improvement plans, and consolidating performance records and dataAssists with the onboarding of new employees, ensures performance feedback and evaluation during the probation period, and prepares notices for regularization, extension or end of probation based on the results of the appraisalProvides support in reviewing and facilitating employee movements and rewards programs, including promotions, lateral transfers, salary adjustments, merit increases, etc.Maintains and monitors accurate and up-to-date performance records of employees using the automated performance management system and provides reports as neededFacilitates employee offboarding through the conduct of exit interviews, provision of exit checklist, and processing of exit clearanceCoordinates with the People Data & Analytics team for filing of employees’ performance documents and movement documents in their personnel files (P-files)Provides administrative support to Performance and Rewards team, including scheduling meetings, managing calendars, and preparing materialsConducts research and contributes to developing and improving performance management programs and talent initiatives for building a performance-oriented culture with an engaged and strong talent poolPerforms other projects and duties as assigned
II. JOB SPECIFICATIONS
Educational Requirement :Bachelor’s degree in HR, Psychology, or any related field of study
Experience Requirements :At least three years of HR experience, preferably in organizational development or training and development
Other Qualifications :Proficiency in MS Office Suite, particularly Word, Excel, PowerPoint, and OutlookKnowledge of SAP SuccessFactors Performance and Goals Management module or any similar performance management software is preferredExcellent communication and interpersonal skills, with the ability to interact effectively and maintain good working relationships with all levels of the organizationStrong analytical and critical thinking skillsStrong organizational and administrative skills, with the ability to work independently and handle multiple priorities simultaneouslyStrong attention to detail and accuracy, focusing on data quality and integrity.Ability to handle sensitive and confidential information in a discreet and professional mannerWilling to work onsite and overtime
