Discover your 100% YOU with MicroSourcing!
Position: Network Assurance Specialist (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at MicroSourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary
The Network Assurance Specialist is responsible for delivering industry-leading customer service to all Enterprise customers by managing incidents and service requests. This high-performing team sets the benchmark for customer support across the business. Key aspects of the role include providing dedicated, support via telephone and digital channels, communicating confidently with high-level business clients and internal stakeholders, demonstrating significant technical aptitude and drive, exercising autonomy and quick decision-making to support both customer experience and processes, managing a diverse range of technologies, including Mobile, Contact Centre, Security, and Network products, and ensuring customer satisfaction through prompt and appropriate issue resolution.
Your Role:
As a Network Assurance Specialist , you will:Take initial ownership of all Enterprise customer incidents and service requests.Triage and resolve tickets on first touch where possible; escalate to internal managed services Tier 1 and Tier 2 teams as needed.Adhere to established ticket SLAs (call response, ticket response, resolution).Monitor and work from internal call and ServiceNow ticketing queues.Liaise with internal Technical Assistance Centre, Financial Services Industry, and Client Delivery teams.Manage customer expectations and communication for all tickets.Ensure all internal process and technical documentation is up to date and accurate.Understand and adhere to escalation processes for core technologies and services (internal Major Incident Management/MIM, external vendor, or internal stakeholder).Participate in and provide input to new product and service updates.Ensure ultimate customer satisfaction via clear, constant communication and accurate ticket management.Ensure adequate and accurate handover to following shift.Adhere to the operating roster, including onsite and after-hours requirements.Make decisions under own authority to understand customer requirements and ensure appropriate resolution to incidents.Escalate any queries that require Senior Client Executive approval or endorsement.
What You Need:Non-negotiablesMinimum of 1-2 years work experience in a Service Desk or Incident Management environment.Proven experience in delivering exceptional customer serviceProven experience in commercial ITSM tools such as ServiceNowStrong proficiency in troubleshooting and resolving hardware, software, and network issuesExcellent communication and interpersonal skills gained in a customer service environment
Preferred skills/expertise:Ability to resolve routine incidents and requestsWillingness to follow established procedures and escalate when neededDeveloping knowledge of service management practicesAbility to work under guidance and support from senior staffTypically, tertiary qualification or relevant business/technical qualificationsUnderstanding of ICT, Mobile, and Voice TechnologiesPractical experience in managing and delivering to Service Management disciplinesDemonstrated analytical skills and ability to understand technical conceptsTrack record of being a team player in a changing, high-performing environment
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing! Position: Sales Account Manager, B2B Telco Location: Picadilly Star Building, TaguigWork setup & shift: Onsite | Dayshift
Be a part of something big at Microsourcing!We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
About the role:As an Account Manager, you will:Provide life cycle support for a portfolio of Mid‐Market customers.Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.End‐to‐end account management role, including working toward a sales target. Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.Escalate issues on behalf of the customers where necessary and provide basic technical support.Identify opportunities and sell new products to existing client SMB customers.Promote specific value‐added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.Continually seek opportunities to improve customer experience.Internal referral point for retention, sales escalations, and sales opportunitiesBuild and maintain strong customer relationships What You Need:Non-negotiablesDegree qualified - business, engineering, accounting 2-3 years of B2B telco sales or B2B sales career experienceProven experience meeting and exceeding sales targetsKnowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.Intermediate knowledge of O365 applicationsWorking in a virtual sales teamWorking for a multi‐nationalIdentifies, develops, and maintains profitable long‐term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus
--
About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Appointment Setter (B2B AU Telco)Location: Picadilly Site, BGCWork Setup & Shift: Onsite | Day Shift
Be a part of something big at MicroSourcing!We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job SummaryAs an Appointment Setter, you will drive new business growth by proactively identifying, researching, and engaging potential customers across the Mid Market and Enterprise segments. Your primary focus will be outbound prospecting, building pipeline through cold outreach, targeted campaigns, and personalised engagement. You will be responsible for converting prospects into qualified appointments, supporting the sales team with high-quality opportunities.
This role is ideal for someone who thrives in outbound sales environments, has proven experience booking meetings at scale, and wants to play a critical role in building the Client Enterprise sales pipeline.
What You'll DoOutbound Prospecting and Lead GenerationResearch target accounts, identify decision-makers, and prioritise outreach based on fit and intent signals.Execute high-volume, multi-channel outreach (cold calls, email cadences, LinkedIn) to engage prospects.Personalise messaging based on industry challenges and client solutions.Convert conversations into qualified appointments with clear BANT criteria.Reactivate and re-engage dormant or unconverted leads via structured win-back campaigns.
Pipeline ManagementMaintain full ownership of outbound leads through CRM, Salesforce, and Salesloft.Ensure all activities are logged, cadences followed, and insights captured for sales handover.Drive high conversion rates from meeting booked to won pipeline.Partner closely with Business Development Managers (BMDs) to ensure smooth handovers and feedback loops.
Performance Monitoring and ReportingTrack weekly and monthly KPIs and reflect on performance on a daily basis (calls, emails, LinkedIn touches, meetings booked, SQLs generated).Analyse outbound performance and share insights to optimise campaigns.Deliver accurate reports on pipeline contribution and conversion rates.
What You'll Need2 - 5+ years in Outbound Telesales, Business Development, Account Development, Appointment setting, or Sales, with B2B SaaS (software) category experience preferred.High energy and a positive "can-do" attitude.An interest in mobility, ICT, and emerging SaaS technologies.Exceptional communication skills and the ability to build strong relationships with senior-level executives.Proficient in MS Office Applications, Excel, and CRM tools such as Salesforce.com.Self-driven, self-motivated, self-aware, and disciplined.
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Medical Content AnalystWork setup & shift: Work From Home | Night Shift Why join MicroSourcing?You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Responsibilities: Research and identify Medicare, Medicaid, and other medical coding and billing documents to identify claim denial or covered criteria (clinical content) for our automated claims editing solution. The clinical content could include additions, deletions or updates to diagnosis codes, procedure codes, age minimums and maximums, quantity limitations, place of service limitations and other clinical content criteria Provide written and oral presentations to Medical Director (physicians) and other clinical colleagues to obtain consensus on proposed denial criteria. Provide clinical content support to our customers as needed Perform data entry of clinical content updates into databse, as neededSolve problems related to the interpration of inpatient coding or ICD-10-CM coding conventions/guidelines for inclusion or exclusion within Lyric business rules.
Qualifications: BS Nursing, BS Pharmacy or equivalent required. 4 years experience in medical billing, coding, claims processing, bill and/or chart review/auditing, is required. Previous experience working with US health insurance payers in a claims, appeals or coding capacity is also requiredExperience in denial management or claim review management is a plus. Excellent communication skills (verbal and written) enabling effective communication both internally with all areas of the business and externally. Demonstrated proficiency with various software applications, including but not limited to: MS Word, MS Excel, MS Access, Visio, JIRA, Sharepoint with MS project a plus AHIMA Certified Coding Specialist - Physician (CCS-P) or AAPC Certified Professional Coder (CPC) is required
-About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Client Reporting Analyst (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary: The Client Reporting Analyst acts as a key support role for Enterprise Client Success Managers, Client Delivery Managers, and Client Success Specialists. The role is primarily responsible for the creation, enhancement, and timely delivery of both scheduled and ad-hoc reports, including governance and SLA reporting, Utilisation, mobile service statistics, customer experience insights, and planned works notifications. In addition, the role also supports bespoke and contractual reporting or task requirements for strategic clients. Beyond producing accurate reports, the Client Reporting Analyst interprets data to provide insights and recommendations that enhance client service delivery. In this role, you may be required to contribute to continuous improvement initiatives with internal teams, focusing on enhancing efficiencies to support improved outcomes and value for clients.
Your Role:
As a Client Reporting Analyst, you will:Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statisticsRespond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients. Analyse reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction. Implementation & Delivery SupportEnsure all reporting and tasks are completed accurately and within defined timeframes. Maintain strong version control, documentation, and consistency across reporting outputs.Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients. Contribute to overall customer governance frameworks through accurate, timely, and data-driven reporting.Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months.
What You Need:2 years’ experience in a reporting or data analysis role, preferably in telecommunications, or managed services.Demonstrated experience in producing client-facing reports (governance packs, SLA dashboards, utilisation reports, etc.).Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.Understanding of telecommunications or managed services, such as WAN, SIP, and mobile network statistics.Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.Attention to Detail: Ensures reporting accuracy and consistency across all tasks.Time Management: Prioritises effectively to meet tight reporting deadlines in a structured and reliable manner.Continuous Improvement Mindset: Constantly seeks opportunities to improve processes, reduce manual effort, and increase efficiency.Client Focus: Understands the impact of reporting on client relationships and governance, tailoring outcomes to business needs.
Preferred skills/expertiseHands-on involvement in process improvement initiatives via scripting, automation, or streamlining of manual workflows is highly desirable.Demonstrated skill in script-based automation (e.g., Python, Power Automate, VBA, or similar) and awareness of AI-enabled automation opportunities.ITIL v3 or v4 certification.Demonstrated experience working within an ITIL-based environment.Tertiary qualifications preferably in Information Technology, Telecommunications, Information Systems, or a related field.
--About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
**Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Service Desk Specialist (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job SummaryThe Service Desk Specialist is responsible for delivering industry-leading customer service to all Enterprise customers by managing incidents and service requests. This high-performing team sets the benchmark for customer support across the business. Key aspects of the role include providing dedicated, support via telephone and digital channels, communicating confidently with high-level business clients and internal stakeholders, demonstrating significant technical aptitude and drive, exercising autonomy and quick decision-making to support both customer experience and processes, managing a diverse range of technologies, including Mobile, Contact Centre, Security, and Network products, and ensuring customer satisfaction through prompt and appropriate issue resolution.
Your Role:As a Service Desk Specialist, you will:Take initial ownership of all Enterprise customer incidents and service requests.Triage and resolve tickets on first touch where possible; escalate to internal managed services Tier 1 and Tier 2 teams as needed.Adhere to established ticket SLAs (call response, ticket response, resolution).Monitor and work from internal call and ServiceNow ticketing queues.Liaise with internal Technical Assistance Centre, Financial Services Industry, and Client Delivery teams.Manage customer expectations and communication for all tickets.Ensure all internal process and technical documentation is up to date and accurate.Understand and adhere to escalation processes for core technologies and services (internal Major Incident Management/MIM, external vendor, or internal stakeholder).Participate in and provide input to new product and service updates.Ensure ultimate customer satisfaction via clear, constant communication and accurate ticket management.Ensure adequate and accurate handover to following shift.Adhere to the operating roster, including onsite and after-hours requirements.Make decisions under own authority to understand customer requirements and ensure appropriate resolution to incidents.Escalate any queries that require Senior Client Executive approval or endorsement.
What You Need:Non-negotiablesMinimum of 1-2 years work experience in a Service Desk or Incident Management environment.Proven experience in delivering exceptional customer serviceProven experience in commercial ITSM tools such as ServiceNowStrong proficiency in troubleshooting and resolving hardware, software, and network issuesExcellent communication and interpersonal skills gained in a customer service environment
Preferred skills/expertise:Ability to resolve routine incidents and requestsWillingness to follow established procedures and escalate when neededDeveloping knowledge of service management practicesAbility to work under guidance and support from senior staffTypically, tertiary qualification or relevant business/technical qualificationsUnderstanding of ICT, Mobile, and Voice TechnologiesPractical experience in managing and delivering to Service Management disciplinesDemonstrated analytical skills and ability to understand technical conceptsTrack record of being a team player in a changing, high-performing environment
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: ICT Quoting & Operations Manager (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job SummaryThis role will lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. This role ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.Your Role:
As an ICT Quoting & Operations Manager, you will:Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.Collaborate with Sales and Product teams to align pricing strategies and customer requirements.Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.Own end-to-end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.Collaborate with sales and finance teams to streamline order-to-cash processes and resolve escalations promptly.Act as the primary escalation point for internal teams, vendors, and customers.Maintain strong communication channels with cross-functional teams to ensure alignment and transparency.Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.Drive automation and best practices across fulfilment, operations, and quoting functions.Provide regular performance reports and insights to senior leadership.
What You Need:Non-negotiables7+ years of experience in ICT service delivery, operations, and quoting management.Proven track record in leading cross-functional teams and managing multiple operational streams (procurement, quoting, and project administration).Strong background in project and contract management, including billing and revenue assurance.Experience with SAP or similar ERP systems for order and contract management.Demonstrated ability to manage stakeholder relationships across sales, finance, vendors, and customers.Exposure to telecommunications products and managed network services.
Preferred skills/expertise:Leadership and team development in a dynamic environment.Advanced proficiency in Microsoft Office Suite and order management tools.Strong analytical, problem-solving, and process improvement capabilities.Excellent communication and negotiation skills.Ability to work under pressure and meet tight deadlines.
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Client Success Specialist (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary:The Client Success Specialist is a technically focused role that provides critical support to the internationally based Client Success Managers and Account Teams, ensuring clients successfully achieve their business objectives using products and services. This role focuses on leveraging technical domain expertise to deliver a high-quality remote engagement experience, supporting day-to-day client interactions, and ensuring seamless service delivery through effective communication, coordination, and problem solving.
The role also leverages technical domain expertise to support solution adoption, working closely with the account team to ensure client satisfaction and value realization. The Client Success Specialist is also involved from the onboarding phase through the entire client lifecycle and may support vendor-driven success programs and certifications.Domain expertise in Contact Centre solutions and SD-WAN and EX technologies is highly desirable, particularly from an advisory and solution-support standpoint.
Your Role:As a Client Success Specialist, you will:Client Relationship & SupportServe as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.Support client onboarding activities to ensure smooth adoption of solutions.Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
Success ManagementProvide technical recommendations and insights to drive utilization and successful adoption of Products and ServicesProactively monitor client health and highlight risks, opportunities, or service trends.Support the preparation of client health reports, service reviews, and value realization presentation by leveraging technical domain expertise.
Implementation & Delivery SupportCollaborate with internal delivery, project management, and operations teams to support timely solution implementation.Provide technical advisory input on Contact Centre and SD-WAN solution alignment with client requirements.Support knowledge transfer sessions and user adoption initiatives.
Continuous Improvement & InnovationCapture and analyze client feedback, surfacing insights to improve both customer experience and internal delivery processes.Stay current with relevant technologies (Contact Centre, Unified Communications, SD-WAN) to provide informed guidance and support.Participate in vendor-based programs, certifications, and success frameworks as assigned.Support hardware and software lifecycle management commitments by providing recommendations
CollaborationMaintain strong coordination with international based Client Success Managers, Solution Architects, Sales, and Delivery to ensure joint focus on client outcomes.Assist with cross-sell and up-sell identification through discovery and data gathering. What You Need:Non-negotiables2–4 years of experience in client success, service delivery, or account support (enterprise or mid-market).Strong verbal and written communication skills for effective remote engagement.Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex calling) and SD-WAN solutions.Experience in contributing to account success through proactive client support and operational insight.Strong organizational and coordination skills in distributed team environments.
Preferred skills/expertisePrevious experience in a technical specialist role support contact centre or SD- WAN solutions.Hands-on experience with service adoption, onboarding, or user enablement programs.Vendor certification or training in Contact Centre or SD-WAN solutions.Data analysis and reporting skills to support health checks and business reviews.
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
**Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Senior ICT Operations Specialist (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job SummaryThis role is responsible for the end-to-end management of allocated project requests, from sales order and contract setup through ordering, billing, and project closure in SAP. Acts as the primary point of contact for order-related information, ensuring efficient processing and compliance with company policies. Maintains accurate financial, commercial, and billing requirements, supports customer and stakeholder queries, and liaises with internal teams and vendors to deliver seamless post-sales operations. Oversees governance, record maintenance, and relationship management to ensure timely and accurate project execution and closure.
Your Role:As a Senior ICT Operations Specialist, you will:
Project & Contract ManagementCreate project accounts in the accounting system within SLA along with ensuring accurate project baseline creation.Support the Project Managers /coordinators by performing project accounting and administration tasks through the project life cycle.Manage contract changes, project variations, project closuresCreation, release and management of billing milestonesTimely and accurate implementation of contracts assisting in ensuring revenue is recognized .
Sales Document ManagementEnd-to-end ownership of orders to provide support and knowledgeable support to sales and other finance teamsCreating Sales Orders and contracts and regularly monitoring and chasing the progress of orders with internal and external parties.Post-Sales Support – co-ordination of invoicing & credits and creating replacement sales orders when required.Creation of any required SAP materials.
Revenue Assurance/Billing releaseReconciliation and production of monthly fixed contracts working with source data from multiple systems.Creation and billing of product and maintenance milestones.
What You Need:Non-negotiables:At least 5 years experience in similar rolesWorking knowledge of Project and Sales Document Module of SAP.
Preferred skills/expertise:Understand how sales, delivery, financial, operational and customer inter-relationships work and how to drive results from them.Sound knowledge of project accounting principles and ability to understand customer contracts to ensure accurate revenue recognition and on time customer billing.Strong analytical and SAP understanding to ensure customer billing outcomes are delivered.
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About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Mobile Transition and Delivery Specialist (B2B AU Telco)Location: BGC, TaguigWork setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary:The Mobile Transition and Delivery Specialist is a critical role covering two primary skillsets. The role is responsible for the seamless coordination and execution of new mobile fleet migrations and new service transitions for our valued customers. This role ensures on-time delivery and positive customer experience by meticulously managing all transition activities, from initial planning to final implementation.
The Mobile Transition Specialist will manage project timelines, proactively identify and mitigate risks, and effectively communicate with both internal and external stakeholders. This individual will be empowered to escalate potential issues to stakeholders and senior leadership (SLT) to safeguard project timelines, revenue, customer satisfaction, and operational efficiency.
Secondary to this role is the Delivery commitment to our customers; this role requires our team to be an internal fulfilment group supporting provisioning and change activities. Enterprise Mobile Fleets. Mobile Delivery will always assign a dedicated resource to each ticket and will own completion of that ticket and activities therein until completion. The Mobile Delivery Specialist will keep the internal stakeholders regularly updated and facilitate outcomes or raise issues as appropriate.
Your Role:As a Mobile Transition and Delivery Specialist, you will:Transition Management: Oversee the end-to-end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication throughout the transition process. This includes facilitating meetings, providing regular updates, and managing expectations.Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing their questions, resolving issues, and ensuring a smooth onboarding experience.Risk Management: Proactively identify potential risks and issues that may impact the successful delivery of mobile transitions and develop effective mitigation strategies.Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely and effective manner, ensuring appropriate action is taken.Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators (KPIs), and provide regular reports to management on transition status and outcomes.Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process and contribute to the development of best practices.Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.Mobile Delivery: Internal mobility change specialist for Enterprise Mobile Fleet Management Incorporating- Re-sign of customer Mobile fleets- Billing Offer Changes- Bulk Feature changes- Bulk terminations / suspensions- Enterprise service migrations- Provisioning of Modica SMS services What You Need:Non-negotiablesEducation: Bachelor’s degree or relevant work experienceExperience: Minimum of 5 years of experience in a similar role within the telecommunications industry or a related field.Project Management Skills: Demonstrated ability to plan, execute, and manage complex projects, with a focus on delivering results on time and within budget.Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively communicate with a wide range of audiences, including customers, technical teams, and senior management.Stakeholder Management Skills: Proven ability to build and maintain strong relationships with internal and external stakeholders, and to effectively manage competing priorities.Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and effective manner.Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.Attention to Detail: Strong attention to detail and a commitment to accuracy.Negotiation Skills: Ability to negotiate effectively to achieve outcomes that meet the needs of both the customer and the business.MS Excel: Strong knowledge of MS Excel will be beneficial.
Preferred skills/expertiseProject management certification (e.g., PMP).
--About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
**Terms & conditions apply
