Your RoleThe Sales Associate deepens the relationships with existing clients by providing proactive account management through cross-selling, lobby sales, and supporting client retention efforts. The incumbent handles the client onboarding process, ensuring complete and accurate Know Your Customer (KYC) documentation in compliance with AML/CFT policies. Supports both the business and operational objectives of the branch by strengthening client relationships, ensuring regulatory compliance, and helping maintain smooth branch operations.
Your ImpactProactively cross-sell banking products to existing clients and generates new customer leads through cold calls, referrals, field visits, and in-branch walk-insAchieve monthly, quarterly, and annual sales targets for deposits, loans, credit cards, bancassurance, and other assigned productsActively participate in roadshows, and corporate tie-ups to generate qualified leadsIdentify and develop new business segments such as high-net-worth individuals, professionals, or SME’sPerforms due diligent KYC, interview of depositor, and request for appropriate documentsAttends to customer’s queries re: account opening, product features, minimum balances requirements, pricing service charges, balances inquiries and alikeServes as the alternate of ATM custodian, managing ATM replenishment, reconciliation, and first-level troubleshootingWhen needed, the Sales Staff accompanies the Branch Head during client calls to help drive business growth, contributing to increase branch volume and profitabilityHandles additional duties as may be assigned by Branch Head in line with business needs
Your ProfileBachelor degree holder of any business related courseWith at least 2 to 3 years of experience in branch banking, sales and operationsKnowledge in bancassurance, credit cards, auto loans, RSME, and mortgage is an advantage
Your RoleThe Sales Associate deepens the relationships with existing clients by providing proactive account management through cross-selling, lobby sales, and supporting client retention efforts. The incumbent handles the client onboarding process, ensuring complete and accurate Know Your Customer (KYC) documentation in compliance with AML/CFT policies. Supports both the business and operational objectives of the branch by strengthening client relationships, ensuring regulatory compliance, and helping maintain smooth branch operations.
Your ImpactProactively cross-sell banking products to existing clients and generates new customer leads through cold calls, referrals, field visits, and in-branch walk-insAchieve monthly, quarterly, and annual sales targets for deposits, loans, credit cards, bancassurance, and other assigned productsActively participate in roadshows, and corporate tie-ups to generate qualified leadsIdentify and develop new business segments such as high-net-worth individuals, professionals, or SME’sPerforms due diligent KYC, interview of depositor, and request for appropriate documentsAttends to customer’s queries re: account opening, product features, minimum balances requirements, pricing service charges, balances inquiries and alikeServes as the alternate of ATM custodian, managing ATM replenishment, reconciliation, and first-level troubleshootingWhen needed, the Sales Staff accompanies the Branch Head during client calls to help drive business growth, contributing to increase branch volume and profitabilityHandles additional duties as may be assigned by Branch Head in line with business needs
Your ProfileBachelor degree holder of any business related courseWith at least 2 to 3 years of experience in branch banking, sales and operationsKnowledge in bancassurance, credit cards, auto loans, RSME, and mortgage is an advantage
Your RoleThe Lead, FCC Policy & Advisory shall be responsible for providing FCC-related advisory services to all units of MPI. The FCC Lead is also expected to fulfill all FCC-related training requirements for all units of MPI. The incumbent is also responsible for ensuring that the Bank's exposure to financial crime risks are effectively mitigated and managed through ensuring that the Bank's policies, procedures, systems, and processes are compliant with the relevant AML, CFT, and Sanctions rule and regulations.
Your ImpactProvide sound guidance, advice, and recommendation business and support units within MPI, including Trust, on AML, CFT, and Sanctions, including basic KYC and risk assessment, and financial crime-related checks on client on the Bank;Establish new FCC policies and procedures, as necessary, and/or update or review the existing FCC policies, procedures, and operations manual to ensure that they are aligned with the regulations and with Maybank Group standardsReview the operations manual and/or procedures of business and support units to ensure that they are compliant with local rules and regulations, as well as with Maybank Group standardsReport any potential breaches to the FCC Head and/or CCOPerform root-cause analysis and draw up preventive and corrective actions for identified gaps. Ensuring that identified gaps, breaches, findings, and/or expectations, both by internal and external parties, are properly addressed or rectified;Monitor and ensure effective and timely implementation of FCC-related initiatives, projects and/or remediation across the Bank;Provide assistance during internal and external audit or examination through submission of requirements promptlyOversee daily operations of FCC Policy & Advisory sub-unit and supervise team membersAny other tasks relevant to the discharge of the FCC function, that may be assigned from time to time.
Your ProfileGraduate of any bachelor degreeWith at least 3 years of experience on AML/CFT regulations ang Sanctions Compliance in banking sectorMust have a general understanding of bank products and services
Your RoleThe Business Analyst is expected to equip and enable the front, middle, and back offices of the Bank in making timely, accurate, and calculated decisions.
How you will contributeOptimize sales productivity by facilitating cross-selling efforts, devising campaign programs, and generating potential sales leads.Monitor sales and TAT KPI’s or campaign programs by ensuring that data are available and fit for use.Assist other support and reporting units with their business-related data or reporting requirements.Engage with key stakeholders in gathering requirements for reports and dashboards-building to help business and support units in monitoring key KPI’s on a pre-determined frequency.Determine the best course of action in developing reports and dashboards - from data cube design to end-state visualization. Preferred tools are SAS (Base, EG) and Power BI.Review dashboards for continued relevance and usage by engaging stakeholders and soliciting feedback towards enhancing or expanding existing reports and dashboards.Provide guidance to stakeholders in helping them maintain enhance sustainable and easily manageable reports and dashboards.Facilitate requirements building, testing, and/or deployment of new data cubes in the local data warehouse to aid in dashboard generation.Implement the Data Governance Framework on the assigned area of responsibility by:o Monitoring data quality and ensuring identified data quality issues are addressed and if necessary, update policies or procedures to mitigate recurrence.o Assess interpretation of data across the data life cycle and ensure alignment/standardization.Perform other related functions that may be assigned by superiors from time to time.
Your ProfileCollege degree in any Mathematics-related fieldAt least 1 year of relevant experience in Analytics, Statistics, Data Science and ModellingWith experience in SAS (Base, EG) and Power BI an added advantageWith good verbal and written communication skills
Your ProfileThe Branch Manager is responsible for the overall management, sales and supervision of a particular branch in terms of operations and customer service
Your ImpactEnsure target niche is properly identified and saturated to get a decent share of the target marketEnsure marketing plans and strategies are in place and are doable, to be able to generate required volume of funds and other income that would make the branch profitableEnsure transactions are processed in accordance to the service level standard and operating procedures of the Bank.To maintain and uphold customer satisfaction without sacrificing the interest of the Bank
Your ProfileGraduate of a 4-year course, preferably in banking and finance, marketing, management or equivalent.At least 5 years of experience as a Branch Manager in banking industry.With people management experience.
Your RoleThe Collection Officer (Skips) is responsible for overseeing and managing the daily operations of the Skips team, ensuring efficient monitoring and performance of field collectors handling past-due accounts (Credit Cards, Personal Loans, and Salary Loans). The role involves supervising collection activities, ensuring accurate and timely reporting, implementing action plans, and maintaining compliance with bank policies and BSP regulations.
How You'll ContributeSupervise, monitor, and guide field collectors’ daily activities and performanceEnsure timely submission and accuracy of reports and collection data in systems (Cardlink, SIBS) and Excel filesOversee collection strategies, productivity, and adherence to policies and regulatory standardsPrepare and consolidate daily, weekly, and monthly performance and account reports.Coordinate with other units to resolve account issues and achieve monthly/yearly targetsMaintain proper workload distribution, monitor account statuses, and ensure collection projections are up to date.Handle ad hoc projects and perform duties related to Critical Business Functions (CBF)
What We're Looking ForBachelor’s degree with at least 3 years of experience in credit and collections or administration.Experience managing in-house collectors and/or collection agencies preferred.Strong leadership, communication, and negotiation skills.proactive, organized, resourceful, versatile, and with a strong sense of urgency.
Your RoleThe CMS Sales Area Manager develops, creates and delivers sales strategy, product range or designated market in consultation with Cash Management Sales - Head, Transaction Banking Head and relevant stakeholders such as Client Coverage, Corporate Banking, Business Banking, Community Distribution and RMSE.
Your ImpactDevelop Business Sales Opportunities for Cash Management Service;Develop long term business relationships with the stakeholders;Manage and delegate business sales pipeline and leads tracking;Process sales documentation and pre-sales document processing;Evaluate and initiate business (Sales) process improvement within acceptable timeline to support business growth and customer centricity;Review post implementation of delivered services/ facilities.Coordinate and correlate with all product partners and other channels within Maybank to drive and deepening the wallet size and increase market utilization of Cash Management Solutions.
Your ProfileGraduate of any business courseExperience and understanding of Cash Management Products and ServicesWilling to do client calls and product trainings
Your RoleThe Region Head is responsible for the direction, guidance in marketing, administration, management, profitability and control of branches assigned to him. Also, responsible for planning, organizing, directing and controlling the activities of his region to achieve its overall established objectives and targets. Additionally, initiates gathering and obtaining market deal/information with regard to market environment, client needs and competition in coordination with the Head of Sales and Distribution.
How You'll ContributeSALES AND MARKETINGDetermines the market/business potential of the Region.Formulates, recommends and established the region's strategies, policies, plans and business activities.Initiate and approves and to be endorsed to Head of Marketing Group on promotional and marketing efforts.Coordinates with Head of Marketing to ensure availability and competitiveness of products and services.Responsible for overall market growth and profitability of Branch Sales and Service group.Supports Branch Managers and Sales Officers in the attainment of goals; i.e. joint sales call, speedy resolution of critical customer complaints and implementation of sales and marketing activities.Directs and supervises the following activities of the region.- Development/solicitation of existing and new accounts- Selection of products and services for client's portfolio- Providing financial advisory to clients- Review of clients' portfolio (periodic) to ensure that this is mutually beneficial to the bank and client- Ensuring high quality of service standards to clients- Ensuring proper build up of the customer segment database- Ensuring the efficiency of performance tracking systems* Represents the bank in social functions and other business organizations.CREDIT AND CONTROLReviews the documentation of credit proposals to ensure that these conform to legal and appropriate regulatory standardsRecommends/approves credit proposals (Loan Approval Memo. Offering ticket, for loans and BP and 2nd Endorsement accommodationsEvaluates and approves various credit proposals with his credit limits and recommends those beyond his approving limits to higher authoritiesReviews and analyzes internal reports required for submission by Management and other units of the Bank.Ensures strict compliance with bank policies and internal control procedures while maintaining the highest level of service quality.ADMINISTRATION AND CONTROLConducts regular monthly meeting with the Branch Managers, Zone Managers and Sales OfficersEnsures that all documentary requirements are complied with by his officers and that the bank's interest is at all times amply protected.Evaluates and approves request for deviation in interest rates by the Branch Managers Zone Managers and Sales Officers in accordance with set criteria within his approving authority that ensures that these are regularized and elevates those beyond his authority.Ensures high quality service performance for branches operating and customer contact regions.Ensures compliance to all operational, audit and standard requirements with regard discharge or transactional matters in the branch.Ensures adherence to policies and procedures and support all new technology applications and process movementsAdopts a constant review of the assigned Branch network of the bank and ensures that key objectives are met.Reviews and monitors profitability of assigned branches.Makes appropriate recommendation for branch renovations, relocation, closure, etc.Ensures that premises are in order and aligned to bank's standard and image Exercises his approved credit authorities/decisions on transactions of clients of his Region.Resource Management-Ensures that branch classification and manpower complement of the branches is aligned to each business and transactions volume-Initiates, recommends and/or approves the hiring, de hiring, promotion and disciplining of officers-Facilitates continuous training and skills development of the members of his team to equip them the knowledge, skills and values necessary for the effective discharge of their respective duties and responsibilities-Guides, develops and motivates officers and staff under the region and evaluates their performance.-Upgrades manpower complement by drawing up framework for career pathing Reviews/approves vacation leaves, movements of Zone officers.Review customers files and records to ensure the quality of the information provided by his Branch Managers and Sales Officers.Coordinates efforts with other units of the bank for efficient service delivery and maintains harmonious working relationship with other units as well as the external entities regarding any matter affecting the operations of the Region.Assumes other duties and responsibilities that may be assigned from time to time.ACCOUNTABILITIESAttainment of the income and performance objectives and targets of his Region, Continuous monitoring and improvement of his Region's overall sales productivityEffectiveness and efficiency of his Region's plans, control system, procedures and programs.Accuracy, timeliness and proper handling of documents/reports generated, receivedand release by Accounting
What We're Looking ForBachelor’s degree in Management, Accountancy, or related field.With 3 years of experience in branch banking.Has experience in handling bank products and servicesStrong communication, presentation, and stakeholder management skills.Strategic thinker with strong analytical and business development capabilities.Self-driven and results-oriented.
Your RoleThe Sales Executive is expected to deliver new to bank RSME and Mortgage loans; also to eventually be engaged in account management once loan portfolio grows (to be determined); Assist in the acquisition of low-cost, New to bank CASA accounts from RSME and individuals accounts from assigned trading area; Assist in the growth and consolidation through cross-selling of MPI’s key business focuses (Bancassurance, PL, Cards and Auto)
Your ContributionExecuting daily sales activities to generate income focused on Consumer Lending.Acquisition of new-to-bank customers (RSME Loans, Mortgage and CASA Deposits).To conduct pre-assessment and prepare loan proposal to RSME customersGrowth in product holding ratio (Cross-selling and Bancassurance referrals).Covering preferred housing developers and build relationship with its accredited brokers.Assisting customers with their financial needs, dealing with customer inquiries and complaints in a timely manner.To become fully knowledgeable on the products that you are responsible for, and constantly improving knowledge on the rest of the products of the Bank.To be constantly aware of what competition is doing in the market and devising strategies to overcome competition.To fully comply with Group policy and Standards on Money Laundering Prevention and proper customer on-boarding process.Account opening and marketing decisions guided by standard policy and procedures under Community DistributionPreparation of RSME Loan proposals guided by standard policy and procedures under RSME
Your ProfileAny 4 year college course or equivalent2-3 relevant field experience: Sales and Marketing, Credit, and Loans OriginationBanking Experience: Branch Sales and OperationSales and NTB AcquisitionsCross-selling/Presentation Skills
Your RoleThe Trust Investment Officer is responsible for the investment and trading activities of the Trust Portfolio and Investment Unit, ensuring compliance with bank policies and government regulations. Additionally, the incumbent ensures the effective management of the Trust Portfolio and Investment Unit, contributing to the overall growth and stability of the organization.
Your ImpactTimely source alternative investment outlets for trust clients.Provide detailed information on primary issuances suitable for clients.Successful sourcing and recommendation of suitable investment opportunitiesPrepare timely credit evaluations for all counterparty lines.Identify and propose new counterparty investments that align with the risk appetite of trust clients.Ensure that all activities comply with Trust rules and regulations.Avoid exposure to financial and non-financial risks through rigorous control measures.Compliance with internal and external regulations.Effective risk management and minimization of potential exposures.Oversee the Trust Portfolio and Investment Unit to ensure adherence to bank policies and regulatory requirements.Embed controls in day-to-day activities to mitigate financial and non-financial risks
Your ProfileCollege graduate of any business course, preferably in the field of Finance, Economics, or Business Administration.At least 1 years in Trust Business, OR at least 3 years in Trust Investments or Trading and must have completed at least 90 training hours in Trust, Other Fiduciary Business or Investment Management activities acceptable to BSP; orAt least 1 years actual experience as officer of a bank and must have completed relevant global or local professional certification programTreasury Certificate Program (TCP) is recommendedTrust 1-year course (TIFP) is required
