The GR Operations Supervisor manages the goods receiving process, ensuring that deliveries are accurate, properly documented, and compliant with company standards. They coordinate with suppliers, logistics teams, and store operations to maintain inventory accuracy and prevent losses.
Key ResponsibilitiesGoods Receiving OversightSupervise the unloading, inspection, and verification of incoming shipments.Ensure that quantities, product codes, and quality match purchase orders.Documentation & ComplianceOversee preparation of receiving reports and reconciliation with invoices.Ensure compliance with company policies and audit requirements.Inventory AccuracyCoordinate with warehouse and store teams to update stock records.Investigate and resolve discrepancies between physical stock and system records.Vendor & Logistics CoordinationLiaise with suppliers and logistics providers to resolve delivery issues.Monitor timeliness and accuracy of deliveries.Team SupervisionTrain and manage GR staff to follow proper receiving procedures.Assign tasks and monitor performance to ensure efficiency.QualificationsEducation: Bachelor’s degree in Business, Logistics, or related field.Experience: 3–5 years in warehouse, logistics, or inventory management, preferably in retail.Technical Skills: Knowledge of ERP/inventory systems, MS Excel, and documentation processes.Soft Skills: Strong organizational, leadership, and problem-solving abilities.
The Credit Sales Supervisor oversees credit-related sales operations, including customer account management, credit approvals, collections, and compliance. They ensure smooth execution of credit programs, support sales teams, and safeguard the company against financial risks while maximizing customer satisfaction.
Key ResponsibilitiesCredit Sales OperationsSupervise daily credit sales transactions and approvals.Ensure compliance with company credit policies and procedures.Monitor credit limits and customer account activity.Customer Account ManagementOversee onboarding of new credit customers and documentation.Handle escalated customer inquiries regarding credit terms, billing, and payments.Support sales staff in explaining credit programs to customers.Collections & Risk ManagementMonitor receivables and follow up on overdue accounts.Coordinate with finance and collections teams to minimize bad debt.Investigate discrepancies and resolve disputes promptly.Reporting & AnalysisPrepare reports on credit sales performance, outstanding balances, and collection efficiency.Analyze credit sales trends and recommend improvements.Team SupervisionTrain and supervise credit sales staff on policies, systems, and customer service.Schedule shifts, assign tasks, and evaluate performance.Cross-Functional CoordinationWork closely with accounting, finance, and store operations to ensure accurate records.Support promotional campaigns by integrating credit sales offers.QualificationsEducation: Bachelor’s degree in Business, Finance, or Accounting.Experience: 3–5 years in credit sales, collections, or retail finance, with supervisory experience.Technical Skills: Knowledge of credit management systems, ERP software, and MS Excel.Soft Skills: Leadership, analytical thinking, communication, negotiation, and customer service orientation.
About the Role: The Section Manager – Accounting is responsible for managing the accounting operations of the retail store. This includes overseeing financial transactions, ensuring compliance with accounting standards, preparing reports, supervising staff, and supporting management in achieving financial accuracy and efficiency.
Responsibilities
Financial Operations Supervise daily accounting activities including accounts payable, accounts receivable, payroll, and cash management.Ensure accuracy and timeliness of financial transactions and entries.Monitor reconciliation of accounts and resolve discrepancies.Reporting & Analysis Prepare monthly, quarterly, and annual financial reports for management.Analyze financial data to support decision-making and operational improvements.Provide insights on cost control, profitability, and budget performance.Compliance & Controls Ensure compliance with company policies, accounting standards, and government regulations.Implement internal controls to safeguard assets and prevent fraud.Support audits and inspections by providing accurate documentation.Staff Supervision & Training Lead, train, and motivate accounting staff to ensure efficiency and accuracy.Assign tasks, schedule work, and monitor staff performance.Provide coaching and feedback to improve productivity and compliance.Coordination & Communication Collaborate with other store sections to ensure smooth financial operations.Liaise with external auditors, banks, and government agencies as needed.Communicate financial policies and updates to relevant stakeholders.
QualificationsBachelor’s degree in Accounting, Finance, or related field (CPA preferred).Minimum 3–5 years of experience in accounting, preferably in retail or FMCG.Strong knowledge of accounting principles, financial reporting, and compliance standards.Proficiency in accounting software and MS Office applications.Excellent analytical, organizational, and leadership skills.Ability to work under pressure and meet deadlines.
Required SkillsStrong knowledge of accounting principles, financial reporting, and compliance standards.Proficiency in accounting software and MS Office applications.Excellent analytical, organizational, and leadership skills.Ability to work under pressure and meet deadlines.Preferred SkillsMinimum 3–5 years of experience in accounting, preferably in retail or FMCG.
The Accounting Supervisor oversees daily accounting operations, including transaction recording, reconciliations, reporting, and compliance. They ensure financial integrity, support audits, and provide accurate data to management for decision-making.
Key ResponsibilitiesFinancial TransactionsSupervise recording of sales, purchases, expenses, and payroll entries.Ensure accuracy and timeliness of daily accounting activities.Reconciliation & ReportingOversee bank reconciliations, cash flow monitoring, and petty cash management.Prepare monthly, quarterly, and annual financial reports.Validate store-level accounting records against system reports.Compliance & AuditEnsure adherence to accounting standards, tax regulations, and company policies.Support internal and external audits with proper documentation.Inventory & Cost ControlCoordinate with operations to reconcile inventory and cost of goods sold.Monitor variances and investigate discrepancies.Team SupervisionTrain and manage accounting staff, assigning tasks and monitoring performance.Provide guidance on accounting procedures and system usage.Cross-Functional CoordinationWork closely with store managers, HR, and procurement to ensure financial accuracy.Support management with financial analysis for decision-making.QualificationsEducation: Bachelor’s degree in Accounting, Finance, or Business Administration.Experience: 3–5 years in accounting, with at least 1–2 years in a supervisory role (preferably in retail).Technical Skills: Proficiency in accounting software (ERP, QuickBooks, SAP), MS Excel, and financial reporting.Soft Skills: Leadership, analytical thinking, attention to detail, and communication skills.
About the Role: The Section Manager – Fish is responsible for managing the fish and seafood section in the retail store. This includes ensuring product quality and freshness, overseeing inventory and supply chain, supervising staff, and delivering excellent customer service while meeting sales and profitability targets.
Responsibilities:
Operations Management Oversee daily operations of the fish and seafood section.Ensure proper handling, storage, and display of fish and seafood products.Monitor freshness, hygiene, and food safety standards.
Inventory & Stock Control Manage stock levels to minimize wastage and shrinkage.Coordinate with suppliers for timely delivery of fresh products.Conduct regular inventory checks and maintain accurate records.
Sales & Customer Service Achieve section sales targets and contribute to overall store profitability.Provide excellent customer service and handle inquiries or complaints.Implement promotional activities and seasonal displays to boost sales.
Staff Supervision & Training Lead, train, and motivate section staff to ensure efficiency and productivity.Schedule shifts and assign tasks to team members.Monitor staff performance and provide feedback for improvement.
Compliance & Safety Ensure compliance with food safety, hygiene, and health regulations.Maintain cleanliness and orderliness of the section.Adhere to company policies and procedures.
Qualifications:
Bachelor’s degree in Business, Retail Management, Fisheries, or related field (preferred).Minimum 3–5 years of experience in retail, preferably in fish/seafood or FMCG.Strong knowledge of fish and seafood handling, storage, and quality standards.Excellent leadership, communication, and organizational skills.Customer-oriented with strong problem-solving abilities.Ability to work under pressure and meet deadlines.
Required Skills:
Strong knowledge of fish and seafood handling, storage, and quality standards.Excellent leadership, communication, and organizational skills.Customer-oriented with strong problem-solving abilities.Ability to work under pressure and meet deadlines.
Preferred Skills:
Experience in retail, preferably in fish/seafood or FMCG.
The Butchery Supervisor oversees daily operations of the meat section, including cutting, preparation, merchandising, staff supervision, and compliance with food safety standards. They ensure fresh, high-quality products are available and displayed properly to maximize sales and customer trust.
Key ResponsibilitiesMeat Preparation & ProductionSupervise cutting, trimming, and packaging of meat products.Ensure portion sizes, quality, and presentation meet company standards.Monitor production schedules to balance supply with customer demand.Inventory & OrderingManage raw meat inventory and coordinate with suppliers for replenishment.Implement FIFO (First-In, First-Out) practices to maintain freshness.Conduct regular stock counts and manage shrinkage/loss prevention.Merchandising & SalesOversee product display, signage, and promotional setups in the butchery section.Ensure accurate pricing and alignment with promotions.Track sales performance and adjust production accordingly.Team SupervisionTrain and supervise butchery staff on cutting techniques, hygiene, and customer service.Schedule shifts, assign tasks, and evaluate performance.Customer ServiceEnsure staff provide excellent service, assisting customers with product inquiries and special requests (e.g., custom cuts).Handle escalated customer concerns related to meat products.Compliance & SafetyEnforce food safety standards, hygiene practices, and audit requirements.Maintain cleanliness and orderliness of butchery production and display areas.QualificationsEducation: Bachelor’s degree in Food Technology, Culinary Arts, or Business Management (preferred).Experience: 3–5 years in butchery or fresh food retail operations, with supervisory experience.Technical Skills: Knowledge of meat cutting techniques, food safety standards, and inventory systems.Soft Skills: Leadership, communication, problem-solving, and customer service orientation.
The Non-Food Supervisor is responsible for overseeing the operations, merchandising, and sales performance of non-food categories in retail stores. They ensure product availability, proper display, compliance with standards, and excellent customer service to drive sales and profitability.
Key ResponsibilitiesMerchandising & DisplaySupervise product placement, signage, and promotional displays for non-food items.Ensure shelves are well-stocked, organized, and aligned with planograms.Inventory ManagementMonitor stock levels and coordinate with warehouse and suppliers for replenishment.Conduct regular cycle counts and manage shrinkage/loss prevention.Sales & PerformanceTrack sales performance of non-food categories and implement strategies to meet targets.Support promotional campaigns and seasonal sales events.Team SupervisionLead and train store staff assigned to non-food sections.Schedule shifts, assign tasks, and monitor performance.Customer ServiceEnsure staff provide excellent service, assisting customers with product inquiries.Handle escalated customer concerns related to non-food merchandise.Compliance & StandardsEnforce company policies, safety standards, and audit requirements.Maintain cleanliness and orderliness of non-food sections.QualificationsEducation: Bachelor’s degree in Business, Retail Management, or related field.Experience: 3–5 years in retail operations, preferably in non-food categories.Technical Skills: Knowledge of merchandising, inventory systems, and sales reporting.Soft Skills: Leadership, communication, problem-solving, and customer service orientation.
About the Role: The Section Manager – Key Account is responsible for managing and developing relationships with key retail accounts. This includes ensuring product availability, optimizing merchandising, coordinating promotions, and driving sales growth while maintaining strong partnerships with key clients and delivering excellent customer service.
Responsibilities:
Account Management Serve as the primary point of contact for key retail accounts.Build and maintain strong relationships with account representatives.Negotiate and implement agreements, promotions, and merchandising strategies.
Operations & Merchandising Ensure proper product display, rotation, and replenishment in line with account requirements.Monitor compliance with agreed merchandising standards and promotional activities.Coordinate with suppliers and logistics teams to ensure timely deliveries.
Sales & Performance Achieve sales targets and profitability goals for assigned accounts.Analyze sales data and market trends to identify growth opportunities.Prepare regular reports on account performance and recommend improvements.
Collaboration & Coordination Work closely with internal teams (marketing, supply chain, finance) to support account needs.Align account strategies with overall company objectives.Facilitate communication between store operations and account representatives.
Staff Supervision & Training Lead and train staff assigned to key account operations.Monitor performance and provide feedback to ensure efficiency and productivity.
Qualifications:
Bachelor’s degree in Business, Retail Management, Marketing, or related field (preferred).Minimum 3–5 years of experience in retail account management or FMCG.Strong knowledge of merchandising, sales strategies, and customer relationship management.Excellent negotiation, communication, and organizational skills.Analytical mindset with the ability to interpret sales data and market trends.Customer-oriented with strong problem-solving abilities.Ability to work under pressure and meet deadlines.
Required Skills:
Strong knowledge of merchandising, sales strategies, and customer relationship management.Excellent negotiation, communication, and organizational skills.Analytical mindset with the ability to interpret sales data and market trends.Customer-oriented with strong problem-solving abilities.Ability to work under pressure and meet deadlines.
Preferred Skills:Minimum 3–5 years of experience in retail account management or FMCG.
About the RoleThe Section Manager – O2O is responsible for managing and integrating online and offline retail operations. This includes overseeing order fulfillment, coordinating digital and in-store promotions, ensuring seamless customer experiences across channels, and driving sales growth through effective O2O strategies.
Responsibilities
O2O Operations Management Supervise daily O2O activities including online order processing, in-store pickups, and deliveries.Ensure smooth coordination between e-commerce platforms and physical store operations.Monitor system integration for inventory, pricing, and promotions across channels.
Customer Experience Ensure customers receive a seamless shopping experience whether online or offline.Handle escalated customer concerns related to O2O transactions.Implement initiatives to improve customer satisfaction and loyalty in O2O services.
Sales & Marketing Coordination Collaborate with marketing teams to execute O2O campaigns and promotions.Monitor sales performance across online and offline channels.Analyze customer behavior and purchasing trends to optimize O2O strategies.
Inventory & Logistics Coordinate with warehouse and store teams to ensure accurate stock availability for online orders.Oversee timely fulfillment of click-and-collect and delivery services.Minimize discrepancies between online listings and in-store inventory.
Staff Supervision & Training Lead, train, and motivate staff involved in O2O operations.Assign tasks, schedule shifts, and monitor performance.Provide coaching and feedback to improve efficiency and customer service.
Compliance & Reporting Ensure compliance with company policies, data privacy, and digital transaction standards.Prepare regular reports on O2O performance, customer feedback, and operational efficiency.Support audits and reviews related to O2O processes.
Qualifications
Bachelor’s degree in Business, Retail Management, E-Commerce, or related field.Minimum 3–5 years of experience in retail, e-commerce, or O2O operations.Strong knowledge of digital platforms, retail systems, and customer engagement strategies.Excellent leadership, communication, and organizational skills.Analytical mindset with ability to interpret sales and customer data.Ability to work under pressure and manage multiple priorities.
Required Skills
Performance Indicators (KPIs):
Accuracy and timeliness of online order fulfillment.Customer satisfaction scores for O2O services.Sales growth across online and offline channels.Inventory accuracy and logistics efficiency.Staff productivity and service quality.
The HR Supervisor manages the day-to-day HR functions in retail settings, including recruitment, employee relations, training, compliance, and documentation. They act as a bridge between store operations and HR management, ensuring that manpower requirements are met while maintaining compliance with labor laws and company policies.
Key ResponsibilitiesRecruitment & StaffingOversee hiring for store associates, supervisors, and warehouse staff.Coordinate with store managers to forecast manpower needs, especially during peak seasons.Manage onboarding and orientation programs.Employee RelationsHandle grievances, disciplinary actions, and workplace concerns.Promote employee engagement and retention initiatives.Compliance & DocumentationEnsure adherence to labor laws, company policies, and audit requirements.Maintain accurate employee records and HR reports.Training & DevelopmentSupervise onboarding and training programs for new hires.Support skill development and performance improvement initiatives.Performance ManagementAssist managers in evaluating employee performance.Implement corrective actions and improvement plans when necessary.QualificationsEducation: Bachelor’s degree in Human Resources, Psychology, or Business Administration.Experience: 3–5 years in HR, preferably in retail or high-volume industries.Technical Skills: Knowledge of HRIS/ATS systems, payroll, and labor law compliance.Soft Skills: Strong communication, leadership, conflict resolution, and multitasking abilities.
