Work arrangementFull 5-day work in the office
The roleYour role will be a hybrid between operations and accounts.
For Operations, you'll need to be on top of all backend preparations to make sure that brand assets and campaigns go live. This includes pre-work such as ensuring requirements are in place and are met in a timely manner. This will help you drive revenue across Marketing Solutions' awareness solution. With your operations, project management, and communication skills, you'll work closely with our commercial team to support brand campaign operations and ensure everything is running smoothly.Manage campaign calendar to ensure Display assets are maximized, ensure that requirements for brands are flagged and submitted in a timely mannerResponsible for maximizing revenue from Display assets by working with Commercial Key Account Managers to look for new demand and sustained growthEnsure that assets go live and run according to expectation, work with Regional team to troubleshoot any errorCollaborate and coordinate closely with:- Campaigns team to highlight brand campaigns accordingly, in line with Platform thematic and regular campaigns- Cross-functional internal teams for other awareness (and conversion) channels that are tied to Sponsored Display (eg Marketing team for co-branding, Flash Sales team for slots, Partnerships team for O2O executions)- Legal, Finance, Accounting, and Controllership teams to complete backend requirements necessary for brands and partners to run Display campaigns smoothly- PH Marketing Solutions Head for Annual Planning on asset valuation, package inclusions, package pricing• Act as the point of contact for anything related to Sponsored Display or awareness solutions
For Top Accounts, you'll play a key role in driving awareness, adoption, optimization, and revenue growth of Marketing Solutions. You will drive the adoption and investment among strategic brand partners.Responsible for generating investment revenue from the agreed portfolio of priority accountsCollaborate and coordinate closely with regional counterparts and category teams to execute brand activities and projects seamlesslyAct as the point of contact for anything related to Marketing Solutions for assigned Top AccountsActively pitch the Solutions to acquire new brands and educate them on the benefits of each solution through customized workshops and trainings.Understand clients’ consumer funnel, goals, and strategies and help them achieve these through high-touch solution consultation and regular performance reviews.Provide support to brands/sellers and their agencies in building efficient media plans (from planning to execution to post-mortem) and share category best practices and optimization tips.Review campaign performance, provide in-depth analysis and key recommendations to improve and optimize performance. Develop timely and actionable business reviews and post-mortem campaign reports.
Qualifications & SkillsBachelor's Degree in business, marketing, or related field2-3 years of experience in project management/operations, brand/account management or other sales-related experienceStrong communication skills with ability to deliver pitches to brand partners with varied levels of media knowledgeProject and stakeholder management skills to be able to liaise with different internal and external teams with attention to detailStrong business acumen with analytical skill to deep dive account performance and provide actionable insights. Proficiency in MS Excel is a must.Entrepreneurial spirit with a clear sense of ownership, quality and timely delivery workWillingness to learn and adapt in a fast-moving environment with multiple prioritiesFirm, strong personality to be able to persuade brands, sellers, and agencies to ensure proper usage of toolsAbility to speak and write in English fluently and idiomatically.
Preferred QualificationsExperience in e-commerce, tech, platform, or fast-moving companiesExperience in Advertising sales or performance marketingHands-on media planning skill especially Facebook Collaborative Ads and/or Google AdsExperience related to areas of brand marketing/digital and performance marketing is a plus
Work arrangementFull 5-day work in the office
The Role
As a Category Manager, you will be responsible for managing and driving growth within your assigned product categories, with a focus on revenue generation, profitability, and customer satisfaction. You will lead and mentor a team of Key Account Managers (KAMs) to ensure seller performance aligns with Lazada’s objectives and expected performance outcomes.
You will develop category-specific strategies, drive promotional activities, and build strong relationships with top sellers to optimize assortment, pricing, and product visibility.
Key Roles & Responsibilities
Category Strategy Development and Execution
Develop and implement a comprehensive strategy for assigned product categories, aligned with overall company goals.Identify market trends, customer needs, and competitor activities to define category-specific growth opportunities.Establish category sales targets, margin goals, and other key performance indicators (KPIs) to drive business performance.
Team Leadership and Key Account Management Supervision
Lead, coach, and manage a team of KAMs to ensure they support sellers effectively and achieve their targets.Set clear objectives and performance metrics for KAMs, ensuring they align with category strategy and company goals.Provide guidance to KAMs on account planning, relationship management, and performance improvement, ensuring sellers maximize their potential on the platform.
Assortment and Inventory Management
Collaborate with KAMs and Category Operations to curate and optimize product assortment within the category, ensuring a broad and relevant selection for customers.Work with sellers to maintain adequate stock levels and improve inventory planning, minimizing out-of-stock situations and enhancing fulfillment rates.Partner with cross-functional teams, including supply chain and logistics, to ensure seamless inventory management.
Pricing and Promotion OptimizationDevelop and implement pricing strategies that are competitive, drive conversion, and align with category profitability goals.Plan and execute category-specific promotions, working closely with the marketing team to maximize visibility and sales.Monitor and adjust pricing and promotional strategies based on market conditions, competitive analysis, and customer demand trends.
Competitive Benchmarking & Market IntelligenceConduct regular competitive analysis to understand positioning, pricing strategies and new market opportunitiesStay updated on industry trends and innovations to identify opportunities for differentiation and growth.
Seller Relationship ManagementBuild and maintain strong relationships with key sellers within the category, fostering a collaborative environment.Conduct regular business reviews with top sellers, providing insights and recommendations for growth opportunities.Support KAMs in their efforts to strengthen seller relationships, ensuring consistent communication, trust, and mutual success.
Data Analysis and Performance MonitoringAnalyze category performance data, including sales, margins, and customer behavior, to identify opportunities for improvement.Utilize insights to make data-driven decisions, optimize assortment, and refine category strategies.Regularly report on category performance and provide updates to senior management, highlighting successes and areas for improvement.
Collaboration and Cross-Functional CoordinationWork closely with other departments, such as marketing solutions, retail, campaigns, livestream, product, and customer service, to support category initiatives.Coordinate with the marketing solutions and campaigns teams to develop and implement targeted campaigns that drive traffic and sales within the category.
Qualifications & SkillsExperience: 5+ years of experience in category management, merchandising, or account management within e-commerce or retail. Experience managing teams, particularly KAMs, is preferred.Analytical Skills: Strong analytical abilities with a data-driven mindset; proficiency in analyzing sales data, market trends, and customer insights.Strategic Thinking: Ability to develop and execute long-term category plansNegotiation Skills: Strong ability to negotiate with sellers and brands for optimal pricing, promotion and investment.Adaptability: Adaptability to navigate and thrive in a fast-paced, dynamic e-commerce environment.Leadership Abilities: Proven experience in leading and developing teams, with a focus on mentoring and driving performance.Customer-Centric Focus: Passion for understanding customer needs and optimizing product categories to enhance the shopping experience.Commercial Acumen: Strong understanding of pricing, promotions, and profitability levers within e-commerce.Educational Background: Bachelor’s degree required; a degree in business, marketing, or a related field is preferred.
Work arrangementFull 5-day work in the office
The roleCustomer Experience is responsible for the buyer and seller journey stability across Lazada PH. The team works across pre-purchase, post-purchase, and trust-related domains to reduce friction, improve resolution quality, and strengthen overall platform credibility. We operate as a systems function (versus a service function), working with teams like Product, Risk, Logistics, Finance, and Commercial, when journeys break down.
Our team culture values:Structured problem-solving over reactive handlingData-informed decisionsClear ownership and accountabilityConstructive cross-functional collaborationContinuous improvement of processes and decision logic
Expectations include the ability to think end to end, work across functions, and design solutions that improve both operational efficiency and customer trust.
Key Tasks & ResponsibilitiesOwn assigned buyer and seller experience domains across pre-purchase and finance-related journeys.Monitor contact drivers, resolution gaps, and policy clarity issues.Work with Product, Finance, Risk, and Operations teams to address friction drivers.Propose structured improvements to workflows, communication, and process clarity.Support implementation of automation and self-service enhancements.Experience in customer experience, operations, finance product, or risk-related roles.Ability to analyze data trends and identify root causes.Strong written and structured communication skills.Ability to manage multiple stakeholders across functions.Experience in e-commerce, fintech, or marketplace platforms.Exposure to claims handling, payout processes, or payment systems.
Qualifications & SkillsBachelor’s degree in Business, Economics, Engineering, or related field.2 years+ of relevant experience in operations, customer experience, risk, or finance domains.Strong analytical and problem-structuring ability.Clear communication and documentation skills.Ability to work independently with minimal supervision.
Customer Experience is responsible for the buyer and seller journey stability across Lazada PH. The team works across pre-purchase, post-purchase, and trust-related domains to reduce friction, improve resolution quality, and strengthen overall platform credibility. We operate more as a systems function (versus a service function), working with Product, Logistics, Risk, Finance, General Operations, and Commercial, to prevent and resolve journeys that break down.
Team IntroductionResponsibilitiesLead cancellation and product quality experience domains.Own policy-related customer journeys and enforcement clarity.Drive Once and Done service model implementation and training initiatives.Lead cross-functional programs to reduce repeat contact and escalation.Partner with Risk and Product teams on upstream policy and rule refinement.
RequirementsBachelor’s degree required; Master’s degree is a plus.5–8 years of relevant experience in operations, customer experience, or governance.Proven ability to lead cross-functional initiatives.Strong analytical and problem-solving capability.Strong leadership, communication, and project management skills.Experience leading structured improvement programs or policy-driven operations.Strong understanding of customer journey design and operational governance.Demonstrated stakeholder management at mid-to-senior levels.[Nice-to-Have] Experience in e-commerce, risk management, or platform operations.[Nice-to-Have] Exposure to automation or system-driven workflow improvements.[Nice-to-Have] Experience in training design or quality improvement frameworks.
Work arrangementFull 5-day work in the office
The roleThis role will be responsible to protect Lazada Group activities and its ecosystem users against any prohibited and controlled products risk exposure.
Key Tasks & Responsibilities- Conduct research, analysis, reporting on performance, and identifying trends in prohibited and controlled products risk across all Lazada regions.- Partner with other functions such as Customer Care, Platform Governance, Commercial, Logistics, etc. to identify, assess and manage risks.- Optimize assortment governance rule & algorithms through data driven analysis as well as develop cutting edge tactical/strategic solutions to enhance better assortment governance and non-compliance detection.- Develop and communicate insights and recommended actions to stakeholders to manage risk by contributing towards machine learning models, rules and other detection systems.- Develop and maintain alert/dashboard mechanisms and automated outputs which keeps stakeholders aware of movement and deviations of key metrics.- Be source of truth for assortment risk metrics in the organization and own their logic.- Handle escalations and conducting investigations for incidents.
Qualifications & Skills- At least 3 years of experience with hands-on risk / compliance management.- Strong experience in handling large scale unstructured data. Experience in Excel and/or SQL is required.- Excellent English written and verbal communication skills is a must.- Able to work independently but also an advocate for team player.- A technical degree in Computer Engineering, Information Technology, Data Science, Math, or risk management is more preferred but not a must.- Knowledge of laws and regulations related to prohibited and controlled goods will be highly desirable.
Work arrangementFull 5-day work in the office
As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.
Key Roles & ResponsibilitiesAccount Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform
Qualifications & SkillsAt minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.Entrepreneurial, acting as the owner of the business.Self-driven and motivated to drive impact and create value.Has a growth and learning mindset, with strong communication skills (both verbal and written). Proficiency in Mandarin is a plus.
Work arrangementFull 5-day work in the office
Team IntroductionThe Partnerships function is focused on identifying, unlocking, and scaling external partnership opportunities that directly contribute to commercial performance. Sitting alongside our core Commercial and Marketing teams, this function serves as a growth lever—using collaboration with external partners to drive traffic, transactions, and visibility across our platform. Partnerships are not just about relationship-building; they are strategic tools that must deliver mutual business value, and help us reach new users, activate existing ones, or strengthen our platform's relevance within consumers' lives.
Role IntroductionThe Partnerships Operations Specialist supports the growth and day to day management of Lazada's external partnerships, with a strong focus on Lazada Gift Cards and voucher programs. This role requires a commercially driven individual with solid sales experience, capable of handling partner accounts while ensuring operational accuracy and governance compliance.
Key Tasks & ResponsibilitiesVouchers and Gift Card Management• Create and manage promo vouchers, system-generated codes, and Lazada Gift Cards in accordance with agreed partner mechanics• Ensure accuracy and compliance with commercial agreements and internal governance policies
Partner Performance Reporting• Update and maintain shared dashboards with external partners• Track relevant performance metrics and ensure data accuracy and timeliness
Gift Card Operations and Governance• Manage end to end BAU operations of the Lazada Gift Card fulfillment cycle• Coordinate with internal stakeholders, including Finance, Customer Care, and external partners• Oversee SOA generation, payment verification, B2B CTU wallet funding, code creation, refunds, and SLA monitoring• Ensure proper documentation and audit readiness across all transactions
Partner Servicing and Account Support• Act as primary point of contact for first-time partner inquiries and BAU redemption concerns• Ensure timely resolution and accurate communication with partners• Escalate issues appropriately while maintaining strong partner relationships
Contract Coordination and Documentation• Track contract endorsements and maintain custody of all partner documents• Ensure documentation completeness and compliance standards
Administrative and Coordination Support• Set up meetings with potential and existing partners• Record and circulate minutes of meetings with clear action items• Support ad hoc projects and initiatives as directed by the team lead
Work arrangementFull 5-day work in the office
Team IntroductionThe Partnerships function is focused on identifying, unlocking, and scaling external partnership opportunities that directly contribute to commercial performance. Sitting alongside our core Commercial and Marketing teams, this function serves as a growth lever—using collaboration with external partners to drive traffic, transactions, and visibility across our platform. Partnerships are not just about relationship-building; they are strategic tools that must deliver mutual business value, and help us reach new users, activate existing ones, or strengthen our platform's relevance within consumers' lives.
Role IntroductionWe are looking for a Strategic Partnerships Specialist with 4–6 years of experience in business development, partnership management, or commercial strategy. The ideal candidate is someone who excels at turning external opportunities into measurable business outcomes—whether by crafting voucher partnerships that drive volume, or bartering for media value and brand exposure that amplifies our campaigns and platform footprint.
This role goes beyond relationship management—it demands a strategic and results-driven approach to partnerships that deliver measurable business impact. It requires someone with strong commercial acumen, the ability to structure win-win deals, and the follow-through to ensure execution lands successfully. The role works cross-functionally with Marketing, Campaigns, Performance, and Commercial teams to align and execute partnerships with core business goals.
Key Tasks & ResponsibilitiesVoucher-Based Growth Partnerships- Identify and close strategic partnerships that unlock voucher-based incentives for partner customers (e.g., banks, telcos, lifestyle brands, loyalty platforms)- Structure partnerships that support platform growth goals: new user acquisition, reactivation, or retention- Coordinate with internal teams to ensure seamless voucher fulfillment, campaign integration, and performance tracking- Monitor impact and propose optimizations to improve ROI and partner satisfactionBarter-Based Media & Visibility ExchangesStrategic Deal Structuring & Relationship Management- Develop compelling partnership proposals backed by data and tailored to partner motivations- Lead negotiations and deal structuring to secure mutually beneficial outcomes- Cultivate and maintain productive working relationships with key decision-makers across partner organizations- Track and manage partnership pipelines with regular reporting to internal stakeholders
Qualifications & Skills- 4–6 years of experience in business development, partnerships, commercial strategy, or growth marketing- Proven ability to structure and close partnerships that drive measurable business outcomes- Excellent stakeholder management skills, both internally and externally- Strong commercial thinking and negotiation skills- Comfortable with data and performance metrics to measure deal impact and optimize execution- Highly self-directed, with ability to drive initiatives from strategy through execution
Nice to Have:- Experience in ecommerce, fintech, telco, media, or loyalty ecosystems- Understanding of consumer growth mechanics (e.g., vouchers, incentives, user funnels)- Exposure to marketing barter deals or media partnerships- Familiarity with performance tracking tools or CRM systems
Work arrangementFull 5-day work in the office
As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.
Key Roles & ResponsibilitiesAccount Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform
Qualifications & SkillsAt minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.Entrepreneurial, acting as the owner of the business.Self-driven and motivated to drive impact and create value.Has a growth and learning mindset, with strong communication skills (both verbal and written). Proficiency in Mandarin is a plus.
Work arrangementFull 5-day work in the office
The roleLivestream Strategy & Optimization- Develop and execute comprehensive livestream strategies that drive user engagement, optimize conversion rates, and maximize GMV.- Create and manage structured livestream plans for top-tier influencers and agencies, ensuring consistent scheduling, content quality, and alignment with business objectives.- Monitor and analyze real-time livestream performance (e.g., watch time, CTR, conversions) to provide actionable insights and continuous optimization.
Livestreamer Relationship Management- Identify, onboard, and manage high-performing influencers/KOLs/agencies to grow channel performance and impact.- Establish and track account performance metrics (e.g., engagement rates, conversions, content quality) to ensure alignment with platform goals and drive results.- Work closely with livestream partners to refine content strategies, enhance audience engagement, and deliver high-performing live sessions that meet KPIs.
Collaboration & Partnership Development- Build and maintain long-term, trust-based relationships with influencers, agencies, and content creators to ensure ongoing collaboration and growth.- Negotiate collaboration agreements and optimize cooperation models (e.g., revenue-sharing, fixed fees) to maximize ROI and influencer satisfaction.- Explore and foster cross-platform synergies to expand live streaming reach and drive multi-platform engagement.
Data-Driven Performance & Content Optimization- Leverage data analysis tools to assess livestream performance and identify trends, optimizing content strategies for better engagement and conversions.- Conduct A/B testing on live formats, content types, and incentives to continuously refine influencer strategies and content effectiveness.- Collaborate with cross-functional teams (e.g., marketing, product, creative) to integrate advanced livestreaming features (e.g., flash sales, interactive widgets) that enhance viewer interaction and performance.
Qualifications & Skills- Minimum 5 years of experience in influencer marketing or live streaming operations with a focus on KOL (Key Opinion Leader) or top account management and content optimization in e-commerce or media environments.- Proven track record in managing influencers or livestreamers across multiple platforms driving content engagement and measurable conversions.- Deep understanding of live streaming strategies and the ability to scale influencer campaigns to drive GMV growth and optimize conversion rates.- Strong data analysis skills to evaluate performance, assess KPIs, and optimize influencer strategies based on data insights.- Experience in influencer coaching and content strategy development, with the ability to guide livestreamers in improving their on-camera presence, content quality, and audience engagement.- Ability to navigate cross-functional collaboration, working closely with marketing, product, and creative teams to align livestreamer campaigns with overall business objectives and brand strategy.
Personal Attributes:- Results-driven with a focus on driving GMV growth, conversions, and engagement metrics through strategic account partnerships and content optimization.- Proactive problem-solver with the ability to think critically and develop innovative solutions in a fast-paced, dynamic environment.- Self-starter with excellent time management skills, capable of handling multiple influencer projects simultaneously and meeting deadlines without sacrificing quality.
