Transform your career with Korn Ferry!
Korn Ferry is a global organizational consulting firm, bringing together strategy and talent to drive superior performance for our clients. We work with clients to design their organizational structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward, develop, and motivate their workforce. And we help professionals navigate and advance their careers.
The people who thrive here are the ones who come to work to build a career—not just pick up a paycheck. The ones who practice becoming Radically Human by putting people first. We advise organizations around the world in finding and nurturing the best talent—and we take the same approach for ourselves. What you do at here is about more than what you can do right now: it’s about who you can be in the right environment, with the right opportunities. It’s about exceeding your potential.
Learn more about Korn Ferry on www.kornferry.com
Role Description
This is a full-time hybrid role for an Candidate Care Coordinator located in BGC, Taguig City. This position is tasked with providing high-quality administrative, process management and reporting support to the Leaders and team to assist the sale and execution of talent acquisition engagements. In addition, the Administrator acts as the “go to person” for their team/LOB and assists in the smooth functioning of office operations as required.
To achieve personal targets and contribute to the overall success and positive image of Korn Ferry through candidate and client interaction. At all times demonstrate the highest level of ethical behavior & personal integrity.
QualificationsAt least 1 of recruitment or relevant experienceStrong aptitude for learning technology is required.Strong Communication abilitiesAbility to work effectively in a fast-paced environment
Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer –Minorities/Females/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by federal,
In this capacity, you will serve as a technical liaison for various colleagues, clients and/or candidates globally. The ideal candidate for this role will be actively delivering one-on-one training and helpdesk related troubleshooting services enabling higher efficiency in production.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Provides and satisfies first and second level system/application support for requests, questions and technical training issues.Manages and coordinates with vendors to provide uninterrupted service.Serves as the organization’s point of contact for system/application issues, keeping current with ongoing developments and new technologies.Balance and organization of all systems/applications and user needs is a constant.User creation, password resets, access issues, status updates, configuration requests etc.Provides employee introductions to various systems/applications and training as needed.Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow-up with internal/external customers.Creates documentation and instructional guidelines for systems/applications procedures and usage.Proper case entry documentation into our case management system.Use tools to remotely access end user systems and perform corrective actions to resolve the user’s problem.Handles both simple and complex troubleshooting issues.Resolve the basic and repeatable issues, route tickets appropriately through the support system, document work, and triage and escalate internally.
PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
English language proficiency both spoken and written.Must possess superior oral and written communication skills.Excellent customer service skills.Must have 2-3 years of troubleshooting/support related experience.Must demonstrate an ability to work independently, as a part of a team and thrive in an intense environment and handle multiple tasks.Attention to detail with excellent organizational and time management skills.Should be confident, articulate and experienced in handling sensitive/confidential matters.Able to anticipate and resolve problems, resourceful, proactive and service-orientated. Able to creatively “think on your feet.”Must be an expert in scheduling, especially in the case of fluid or conflicting priorities.Must be computer-literate (all Microsoft products)Ticketing System experience preferred.Recruitment technology experience preferred.
EDUCATIONPreferred post-secondary degreeMinimum completed secondary education
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Delegate workload to ensure proper coverage based on daily volume.Ensures accessibility and acts a main point of escalation for operationsSupport Recruitment Team in selection process for new and replacement employees.Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation, and development of staffPartner with HR (salary actions, promotions, and terminations). Handle corrective or disciplinary measure concerns.Assist in conducting a regular training needs analysis for professional development of staff and business contingency.Identify opportunities for process improvement recommendations.Facilitate meetings to disseminate announcements, discuss policies and calibrate process.Perform administrative and workforce functions which include timekeeping, time off scheduling, training scheduling, shift scheduling, attendance, lateness record keeping and leave management.Review, validate and interpret complex contracts and translating into an invoice template using a financial system such as PSA to ensure that all charges are billed completely and accurately guaranteeing the firms revenue.Resolution efforts to review collection issues related to invoice disputes and short/over payments and payment reconciliations.Following company guidelines and billing procedures as well as ensuring compliance is observed.Maintaining accurate records to internal database as needed.
PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
English language proficiency both spoken and written.Previous experience as a Billing Analyst or in a similar role preferredStrong numerical and data analysis skillsAbility to solve problems with excellent decision-making skillsExcellent organizational and time management skillsEffective communication, interpersonal, influencing and negotiation skillsSolid people handling skills including recruiting, performance management and staff developmentAbility to work independently and efficiently in a team oriented, high demand and fast paced environmentProfessional attitude and client service orientation; collaborative and results-orientedStrong English comprehension and reading comprehension skills are a requirement to successfully execute this responsibility.Experience with CRM software (e.g. Salesforce.com) preferred but not required.Proficiency in Microsoft Office, data entry, and accounting programs such as PSA/SAP.Must be comfortable working in a remote location supporting a global organization
We are seeking Talent Consultants to be part of our Talent Delivery Center and support our business and clients around the world. This is an exciting and challenging opportunity available for a mid to senior level Recruitment professional to join a global talent management firm and be responsible for talent pipe lining and management of talent pools. Using your exceptional recruitment skills and working closely with the Recruitment Supervisors, you will develop and execute a multi-channel approach, utilizing direct and indirect sourcing channels, developing talent communities, researching and speaking to the best candidates.
This role provides the opportunity to create and manage sourcing innovation through tools such as social media, LinkedIn, market mapping, networking, managing targeted campaigns and referral programs. Additionally this role focuses on the provision of high touch candidate relationship management and the proactive marketing of potential talent to clients in your assigned market.
Skills & Experience
You are a highly motivated individual who takes pride in their job and is fully committed to delivering the best work possible. Degree qualified with exceptional English communication skills (written and verbal), you will have 5 – 8 years proven experience in a recruitment, talent sourcing/research or end-to-end recruitment role ideally within an outbound or a similar environment.
A confident and inquisitive individual, you are excited about speaking to different people from around the world, and your ability to build strong relationships will ensure you are successful in maintaining and building a strong talent pipeline to ensure your success.
Being highly adaptable, you embrace change and are continuously improving your processes. To work with us you will need to have an entrepreneurial spirit, a passion for sourcing or research, and a commitment to innovation and best practice.
This is an excellent opportunity for someone looking for the next step in their talent acquisition career. You will get broad exposure to working with multinational clients across global markets and work with experts in the talent management sector. On-going training and clear career progression available.
The Role
Leading the Reporting function across our APAC region, this Team Lead is responsible for working with key stakeholders to create and define an effective reporting strategy to ensure accurate and insightful data underpin recruitment delivery decisions to ensure success.
You will lead the reporting function to produce information, metrics and recruitment performance insights that demonstrate the value of a Korn Ferry engagement to advance the client’s strategic and tactical Talent Acquisition goals.
AccountabilitiesDevelop and maintain ongoing reporting on all aspects of the recruitment process using data from applicant tracking systems (e.g., PowerBI, Workday, SuccessFactors, Talent Link) and Korn Ferry’s internal data warehouse.Deliver regular reports such as weekly, monthly and quarterly performance dashboards in Excel and Power BIInterpret and analyze data in order to identify important trends, measure performance against goals, alert stakeholders to any issues and suggest areas for improvement to ensure goals are metProduce ad-hoc reports and analysis as required by internal and external stakeholdersProactively audit data, highlight any variances to the business and help improve data qualityHelp to continually improve data management, suggest opportunities to avoid problems and anticipate future data needs
Skills and experience requiredExperience in a relevant roleTeam management experienceAbility to engage and consult with a variety of internal and external stakeholdersKnowledge of Microsoft Office products, PowerBI and ExcelCapability to manipulate and visualize data in an understandable wayAnalytical and problem-solving skillsHigh attention to detailExperience in using Power BI for reporting and data visualization, internal trainings will be providedExperience in a Recruitment Process Outsourcing (RPO) setting or similar
The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry Digital business that drives sustainable business. The role holder will deliver standard or customized work across the Reward and Benefits (R&B) portfolio and support with training & implementation of products. The role will work under the supervision, to ensure that all our standards are met, and, at the same time we can ensure proper onboarding and development. The role is focused on the Reward area, but have also opportunity to develop in the future in the engagement surveys or talent assessment are.
The Associate Consultant in the R&B area will collaborate and work closely with global and regional clients and internal KF team:Typically works with clients across sectors / countries in APAC regions/ may focus on assigned country/ group of clients during the delivery period of a product or serviceSupports the delivery team in the region with the creation, renewal and maintenance of the reward database in the assigned country, in particular actively follow up with clients to ensure timely data collection, and quality of data.Working on the data quality, analyzing data, working with the global processing center according to the defined process, contacting clients to resolve queries / data quality issuesMainly delivers less complex products & services to customers while following standardized protocols.Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answersTracks and updates client information in customer relationship management systemsDepending on needs prepares analysis, presentations and clients reportsEducating and guiding clients through the survey process, and products usageWorking with manager and team to develop best practices and improve processes
The Associate Consultant also acts as a resource of Korn Ferry product knowledge and works within the customer support group to provide telephone-based, email-based, live chat, and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance. This professional works with others, including customer technical support specialists, technology specialists, quality assurance, and development teams to respond to problems and resolve those problems. They must have a background in providing support, an attitude that fosters customer satisfaction, a "can do" frame of mind, and respond well to all manner of potentially difficult situations. This professional must deal well with people under all types of situations, remembering that the goal is to "solve the problem," while maintaining a positive perspective. This includes:Answering calls within time guidelinesMonitoring and responding to help desk inbox within 24 hoursAnalyzing and interpreting client questions to determine the problem and solve it or identify needs for escalationImproving customer satisfaction through delivery of excellent supportSupporting other team members in busy times or absences so that customers are dealt with in a timely manner removing bottlenecks or gaps making the customer the first considerationOther duties as assigned KEY COMPETENCIES
• Professionalism: Ability to present oneself in a professional demeanor both through communications and in person.• Striving for Excellence: Ability to attend to the details necessary for success including executing individual activities in a way that ensures the achievement of challenging goals with tight deadlines.• Impact & Influence: Ability to follow, understand, and implement global and team objectives.• Courageous: Be willing to suggest changes to existing processes to improve productive efficiency and work with others to implement changes. In addition, have the confidence to know the boundaries of the team’s subject area and ask for assistance when needed.• Ensuring Collaboration: Working with others from different internal and external positions to achieve group, organizational, and client goals.• Customer Service Orientation: Desire to help or serve others to meet their needs.• Keeping on Point: Can quickly separate the mission-critical from the nice to dos and the trivial; quickly senses what's the next most useful thing to work on; focuses on the critical few tasks that really add value and puts aside or delays the rest.• Communicating Effectively: Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across. Relating Skills Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships.• Caring About Others: Quick to help others; has and shows empathy and sympathy for others; truly cares and is concerned; goes out of his/her way for others; makes time to listen; makes allowances for those in trouble.• Demonstrating Personal Flexibility: Open to lifelong, continuous personal improvement; aware of self and impact on others; responsive to feedback; is very flexible; can act in ways that seem contradictory and is adaptable to demand characteristics of different situations.• Managing Ambiguity: Operates effectively, even when things are not certain or the way forward is not clear. For example, asks questions to anticipate new priorities and adjusts easily. Finds new ways to make progress. Welcomes change, helps others deal with its uncertainty. EDUCATION, EXPERIENCE & OTHER QUALIFICATIONS GeneralAssociates or BA degree or equivalent experienceAt least 1-2 year’s professional experience in a corporate setting is desiredOrganizational skills including the ability to multi-task, prioritize/plan activities without supervision and review & improve work processes/practicesHigh level of accuracy and attention to detail, superior analytical and troubleshooting skillsMust have excellent written and oral communication skills in EnglishStrong computer skills, particularly Microsoft Excel, PowerPoint and OutlookExperience with browser technology, including Microsoft Internet Explorer, Google Chrome and Mozilla FirefoxOperations or systems management experience a plusAbility to quickly learn and understand basics of new technologiesAbility to work effectively both independently, and as part of cross-functional team while maintaining a good attitude under pressureAny experience working with in a client facing setting with psychometrics, online surveys, ability testing or anything similar would be an advantage
Client SupportBusiness Support/Customer Service experience for web-based applications highly desiredPhone support experience highly desiredCultural and language sensitivity in dealing with customers whose first language is not EnglishBuilding rapport and dealing with a wide range of people in a friendly and professional mannerGoing above and beyond SLAs for key clients or critical client requestsActive troubleshooting of client issuesA desire and ability to develop a good understanding of the range of Korn Ferry products and services and their applicationsAbility to question and probe to obtain the information needed to resolve queriesExperience using a customer case tracking system highly desiredDemonstrated track record of customer service delivery to a high standardExcellent customer relationship skills
Regional Head of Tax
Our client is a high‑growth financial services group with operations spanning multiple ASEAN markets. As the business continues to scale amid a more complex regulatory environment, it is looking to appoint an experienced Regional Head of Tax to lead and strengthen its regional tax strategy and governance agenda to be based in Philippines
The Role Reporting to senior finance leadership team, the Regional Head of Tax will have end-to-end ownership of the group’s tax function, covering corporate tax, international tax, transfer pricing, and tax risk management across multiple operating entities. This is a highly strategic role requiring deep technical expertise, commercial acumen, and the ability to partner closely with business leaders in a fast paced environment.
Key Responsibilities Act as a strategic tax advisor to senior management and business stakeholders, providing guidance on the tax implications of commercial and structural decisionsOversee groupwide tax compliance, ensuring timely and accurate filings across all jurisdictionsLead international tax matters, including corporate income tax, indirect taxes, statutory reporting, and treaty considerationsDesign and maintain a robust tax governance and compliance framework, including policies, manuals, and standardized processesProactively identify, manage, and mitigate tax risks, working closely with external advisors where requiredLead and manage tax audits and regulatory engagements, maintaining professional relationships with tax authoritiesEstablish and oversee a defensible transfer pricing framework, including documentation and regulatory complianceStay ahead of local and international tax developments, ensuring the organization remains compliant and agileBuild, develop, and retain a high‑performing tax team aligned with the group’s long‑term growth plans
Requirements Bachelor’s degree in accounting or a related discipline; CPA, ACCA, or equivalent professional qualification requiredMinimum 12 years of progressive tax experience, including at least 5 years in a senior leadership capacityImportant to have critical thinking and strategic thinking skills as a competency.Strong background at Senior Manager or Director level within a Big 4 firm is highly preferredProven experience within banking, financial services, fintech, or regulated environmentsDeep technical expertise in local and international tax regimes, transfer pricing, and tax risk managementStrong commercial mindset with the ability to translate complex tax matters into business‑relevant adviceComfortable operating in high‑intensity, fast‑growth environments with high accountability.
The Associate, Reporting role will employ data science methods to produce information, metrics and recruitment performance insights that demonstrate the value of a Korn Ferry engagement to advance a client’s strategic and tactical Talent Acquisition goals.
This is a varied role designed with a heavy focus on data analysis and reporting. The role is exposed to a wide variety of situations and will work hand-in-hand with the Solution Team Lead(s) to set-up the reporting and drive continuous improvement across our current reporting landscape in the future.
The Associate consults with in-house delivery teams and external clients on their recruitment process productivity reporting needs. The Associate is responsible for gathering requirements, auditing, and analyzing data, data mapping, and auditing a variety of value-added reports for clients and management. The intelligence and insight the Associate produce becomes the basis for recommending process improvements to Service Delivery teams and clients.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
The Associate, Reporting role includes performing monthly/quarterly reporting and will be an expert in data analysis and interpretation techniques to bring data to life.
The Associate, Reporting role attends to progressing the data needs of their assigned clients, including the design of client-focused recruitment metric dashboards, as well as using analytical & reporting tools in the provision of client specific analysis that delivers enriched recruitment performance insights and intelligence.
Associates will work across additional strategic initiatives or general diagnostic projects based on the needs of Service Delivery teams and the Associate’s individual skills, knowledge, and interests.
The Associate, Reporting role is considered integral to revolutionizing how we operate; being a driver of change & process improvement in how we extract, analyze and report data. The Associate needs to be able to work independently and is encouraged to brainstorm and create new reporting, data analytics and data presentation.
Specific responsibilities include:Design, develop, document, and maintain reports and dashboards using data from multiple systems including Talent Communities, CRMs, applicant tracking systems, background check systems, post hire surveys, and HRIS, etc.Proactively apply analytical and research skills to monitor trends and elevate issues due to data variancesEnsure accuracy and on time delivery of periodic and ad hoc reportingExecute the Reporting & Analytics Implementation work stream on new client engagements, including participation in reporting design and review, configuration, testing and implementation within the capacity as subject matter expert.Respond to ad hoc requests from leadership, Service Delivery teams and internal departmentsProactively audit and research data variances and elevate issues appropriately
Personal Qualities
High attention to detail to ensure the accuracy and integrity of data used in reporting modelsA certain degree of creativity and latitude is requiredSelf-motivated and able to work independently or within a teamAbility to build and maintain relationships with internal/external stakeholders.
Skills & Experience
2+ years of data verification, auditing and reporting experience3+ years of Excel knowledge (e.g. Pivot Tables, Advanced Formulas, Charts & Graphs, Lookups, BI)1+ years of Power BI knowledgeAbility to work independently and create reports /dashboards from scratchStrong analytical and problem-solving skills - need a numerical aptitudeExcellent time management skills and ability to work on concurrent projects/multi-task within a fast-paced environmentPossess the ability to communicate analysis and insights to key stakeholdersAbility to oversee, train and/or mentor junior associatesReporting on Talent Acquisition results in Recruitment Process Outsourcing (RPO) setting or experience with recruitment reporting (different ATSs like Workday, Talent link etc.)
Preferred Skills & Experience:
1+ years of experience with VBA, SAP BusinessObjects and OBIEE (Oracle Business Intelligence Enterprise Edition)1+ years of proven consulting skills working with a variety of in-house and external clients and engagement Project ManagersAdvanced knowledge of Excel including use of Macros\Advanced knowledge of Power BIMicrosoft Access, Business Objects or other reporting packagesBI and UI development knowledge(Bachelor's degree)
