Job Summary:
Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities:
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field". Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority. Confers with reporting manager on complex or unusual situations. Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific. Interprets a variety of instructions furnished in written, oral, diagram or schedule form. Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements: 3 or more years of call center experience in collections/sales/customer service/technical support.1 or more years of supervisory experience.
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Seasonal Recruiting Coordinator
Roles and Responsibilities:
Will send end of day reportWill chase candidatesWill encode data in MS Excel/SharepointWill conduct a verbal offer discussionExtend an offer to our candidate in EngageHR.
Qualifications:BPO experience or recruitment experience is preferred but not requiredMust be willing to work on weekdays and holidaysMust be proficient in English languageMust be knowledgeable in MS officeMust be willing to work onsite dailyPreferably WAH BYOD capable but not requiredMust have smartphone that can be used for calling outMust be amenable to 3-6 months full time workMust be amenable to work 5-6 days a weekMust be willing to render overtime
Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field". Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority. Confers with reporting manager on complex or unusual situations. Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific. Interprets a variety of instructions furnished in written, oral, diagram or schedule form. Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements: 3 or more years of call center experience in collections/sales/customer service/technical support.1 or more years of supervisory experience.
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Provides support in all functional areas of Human Resources including compensation, benefits, employee relations, employment and training.
Responsibilities: Maintains and delivers Human Resources policies, procedures and programs. Communicates and interprets policies and procedures. Identifies employee relations issues and takes action to address and resolve those issues. Coordinates the administration of mandated and company sponsored benefit programs.Analyzes wages and salaries and prepares job descriptions.Coordinates approval process for and advertising of open positions. Interviews prospective employees, checks references, makes job offers and conducts orientations. Assists management team in the analysis and identification of special training needs. Maintains and processes forms and records related to employment, benefits claims, etc. and prepares related reports.Performs other duties as assigned.
Skills Requirements: 1-2 years of experience in HR or a related area. Working knowledge of local employment legislation.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Develops Human Resources policies and procedures. Originates Human Resources practices and objectives that will provide a balanced program throughout the facilities. Assists and advises senior management on Human Resources issues.
Responsibilities: Formulates and recommends Human Resources policies and objectives.Determines and recommends employee relation practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale. Identifies legal requirements and government reporting regulations affecting the Human Resources function. Monitors exposure of the company. Directs the participation of information requested or required for compliance. Approves all information submitted.Protects interests of employees and the company in accordance with company Human Resources policies and government laws and regulations. Approves recommendations for terminations. Reviews employee appeals through compliant procedure.Establishes wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services. Monitors for effectiveness and cost containments.Oversees standard recruiting and placement practices and procedures. Interviews executive-level candidates.Oversees in-house management training programs that address company needs across the campus. Defines all Human Resources programs, and authority/responsibility of Human Resources and line management within those programs. Provides necessary education and materials to line management and employees for workshops, manuals, employee handbooks, standards.Conducts a continuing study of all HR policies, programs, and practices through trend reporting analysis and metrics management to keep top management informed of new developments.Keeps Operations Manager informed of significant problems that jeopardize the achievement of objectives, and those which are not being addressed adequately at the functional management level.Performs other duties as assigned.
Skills Requirements: 5 or more years of experience in the field or in a related area. Working knowledge of local employment legislation.In-depth knowledge of Human Resources Practices and Procedures in all areas of the Human Resources Function. Management experience preferred.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Develops Human Resources policies and procedures. Originates Human Resources practices and objectives that will provide a balanced program throughout the facilities. Assists and advises senior management on Human Resources issues.
Responsibilities: Formulates and recommends Human Resources policies and objectives.Determines and recommends employee relation practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale. Identifies legal requirements and government reporting regulations affecting the Human Resources function. Monitors exposure of the company. Directs the participation of information requested or required for compliance. Approves all information submitted.Protects interests of employees and the company in accordance with company Human Resources policies and government laws and regulations. Approves recommendations for terminations. Reviews employee appeals through compliant procedure.Establishes wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services. Monitors for effectiveness and cost containments.Oversees standard recruiting and placement practices and procedures. Interviews executive-level candidates.Oversees in-house management training programs that address company needs across the campus. Defines all Human Resources programs, and authority/responsibility of Human Resources and line management within those programs. Provides necessary education and materials to line management and employees for workshops, manuals, employee handbooks, standards.Conducts a continuing study of all HR policies, programs, and practices through trend reporting analysis and metrics management to keep top management informed of new developments.Keeps Operations Manager informed of significant problems that jeopardize the achievement of objectives, and those which are not being addressed adequately at the functional management level.Performs other duties as assigned.
Skills Requirements: 5 or more years of experience in the field or in a related area. Working knowledge of local employment legislation.In-depth knowledge of Human Resources Practices and Procedures in all areas of the Human Resources Function. Management experience preferred.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics
Responsibilities: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Drive improvements in overall service levels, transactional efficiencies and cost management.Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field"". Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority. Confers with reporting manager on complex or unusual situations. Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific. Interprets a variety of instructions furnished in written, oral, diagram or schedule form. Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements: 5 or more years of call center experience in collections/sales/customer service/technical support.2 or more years of managing supervisors experience.
Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Handles servicing of government mandated benefits.
Responsibilities: Responsible for managing and coordinating government mandated benefits for iQor employees.Processes new hire bank account opening.Coordinates clearance process and release of final pay entitlement for separated employees.Performs other duties as assigned.
Skills Requirements: 1 or more years of experience in government benefits processing.Administrative experience required.Strong interpersonal and communication skills.Ability to use Microsoft Office.Basic knowledge of labor laws.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Bachelor's Degree in Accounting, Finance or Business Management preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
Job Summary: Provides support in all functional areas of Human Resources including compensation, benefits, employee relations, employment and training.
Responsibilities: Maintains and delivers Human Resources policies, procedures and programs. Communicates and interprets policies and procedures. Identifies employee relations issues and takes action to address and resolve those issues. Coordinates the administration of mandated and company sponsored benefit programs.Analyzes wages and salaries and prepares job descriptions.Coordinates approval process for and advertising of open positions. Interviews prospective employees, checks references, makes job offers and conducts orientations. Assists management team in the analysis and identification of special training needs. Maintains and processes forms and records related to employment, benefits claims, etc. and prepares related reports.Performs other duties as assigned.
Skills Requirements: 1-2 years of experience in HR or a related area. Working knowledge of local employment legislation.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Summary: Develops Human Resources policies and procedures. Originates Human Resources practices and objectives that will provide a balanced program throughout the facilities. Assists and advises senior management on Human Resources issues.
Responsibilities: Formulates and recommends Human Resources policies and objectives.Determines and recommends employee relation practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale. Identifies legal requirements and government reporting regulations affecting the Human Resources function. Monitors exposure of the company. Directs the participation of information requested or required for compliance. Approves all information submitted.Protects interests of employees and the company in accordance with company Human Resources policies and government laws and regulations. Approves recommendations for terminations. Reviews employee appeals through compliant procedure.Establishes wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services. Monitors for effectiveness and cost containments.Oversees standard recruiting and placement practices and procedures. Interviews executive-level candidates.Oversees in-house management training programs that address company needs across the campus. Defines all Human Resources programs, and authority/responsibility of Human Resources and line management within those programs. Provides necessary education and materials to line management and employees for workshops, manuals, employee handbooks, standards.Conducts a continuing study of all HR policies, programs, and practices through trend reporting analysis and metrics management to keep top management informed of new developments.Keeps Operations Manager informed of significant problems that jeopardize the achievement of objectives, and those which are not being addressed adequately at the functional management level.Performs other duties as assigned.
Skills Requirements: 5 or more years of experience in the field or in a related area. Working knowledge of local employment legislation.In-depth knowledge of Human Resources Practices and Procedures in all areas of the Human Resources Function. Management experience preferred.
Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
