We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Job Summary:Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field".Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.Confers with reporting manager on complex or unusual situations.Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.Interprets a variety of instructions furnished in written, oral, diagram or schedule form.Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements:3 or more years of call center experience in collections/sales/customer service/technical support.1 or more years of supervisory experience.
Education Requirements:High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Job Summary: Performs a variety of routine and non-routine invoicing functions in accordance with standard procedures.
Responsibilities: Generates client invoices from various sources to work with stakeholders for final billing and month end accruals.Ensure all supporting documents are accurate and reconcile to invoice totals.Clearing unbilled, ensuring timely and accurate invoicing to end customer.Enter invoices into accounting software.Coordinates and completes regular billings, solves pricing errors, and makes collection calls to ensure the timely collection of receivable amounts from multiple customers.Resolves billing issues through a review of prices along with the cost elements of inventory to determine root cause of the pricing/billing error; and corrects invoices as needed.Interfaces with customers between billing periods and internal purchase orders.Performs non-recurring expense billings.Responsible for the interface between billings and internal orders.Resolve client issues expediently and escalate when necessary.Other tasks and projects as necessary / assigned.Clearly defines complex issues despite incomplete or ambiguous information; Evaluates the benefits, costs, and risks of alternatives before making decisions; Applies accurate logic and common sense in making decisions.Focuses time and energy on the most important issues; Is consistently good at getting the right things done; Demonstrates and fosters a sense of urgency and strong commitment to achieving goals.Understands her/his customers'; expectations; Works towards delighting the customers; Handles customers effectively and proactively anticipates their needs.Steps up to the challenges and tasks assigned; builds relationships of trust with team members; accepts responsibility for her/his own performance and actions.Performs other duties as assigned.
Skills Requirements: 2 years of experience in Accounts Receivable and Billing in a Multi-National Company.SAP, MAS500, Oracle experience preferred.Strong Excel skills.Ability to work in a fast changing environment - manage and prioritize multiple tasks.Strong attention to detail, excellent analytical and problem solving skills.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to define problems, collect data, establish facts, and draw valid conclusions.Excellent verbal and written communication skills.
Education Requirements: Bachelor’s degree in Accounting, Finance, or related field.
Location: Clark 03, PampangaPosted Date: 01/21/2026We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Job Summary:Researches, sources, recruits, screens and interviews qualified candidates for craft, technical, professional, and managerial positions at iQor.
Responsibilities:Researches, sources and screens viable candidate's resumes using a variety of recruitment and sourcing methods to include cold calling, professional networking, and resume search utilizing various methods (e.g.,. develop market mapping, various job boards, internal database searches, networking, referrals, online searches, posting open positions, user/technical forums, Boolean search, etc.) for job openings at iQor. Utilizes a variety of tools for sourcing candidates to include posting jobs to internal and external job boards, participation in forums and job fairs, networking, etc. Maintains a database of candidates for potential job openings using a variety of proactive sourcing methods.Conducts pre-screening of candidates via telephone and online tools.Develops and customizes interview questions based on the requirements of the job.May conduct interviews with candidates and make recommendations for secondary or management interviews.Performs other duties as assigned.
Skills Requirements:1-2 years of experience in Recruiting or HR related field.PHR Certification or other Human Resource Management Certification preferred.
Education Requirements:Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Job Summary:Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field". Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority. Confers with reporting manager on complex or unusual situations. Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific. Interprets a variety of instructions furnished in written, oral, diagram or schedule form. Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements:3 or more years of call center experience in collections/sales/customer service/technical support.1 or more years of supervisory experience.
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Job Summary:Plays a key leadership role during a large program launch and then manage a training department in support of a large US-based wireless customer. The Training Manager will be responsible for all aspects of training during and post launch including trainer development, class graduation rates, trainee hiring, report preparation, and client engagement.
Responsibilities:Plans new hire training including, class and trainer assignments.Manages trainee performance and graduation rates during classroom training and early production call handling/nesting.Completes formal classroom observation and frequently evaluate trainer effectiveness.Coaches trainers to optimal performance.Attends trainer the trainer sessions and support on-going training and education of over 700 agents.Manages team members to achieve program initiatives as well as individual skill development.Identifies key area of opportunity, then implement and measure change.Participates in and / or contribute to business presentations as needed.Attends client meetings.Prepares reports for clients and internal site leadership.Expresses self through professional appearance and presentation.Demonstrates confident and commanding presentation skills.Communicates, trains, and teaches using positive, respectful, and clear written and verbal communication means.Be capable of interacting with a wide variety of internal/external individuals at all levels.Exhibits a solid understanding of performance management and employee development strategies.Have an established track-record and understanding for being results-oriented.Illustrated the ability to manage multiple priorities and a multitude of projects in a team environment.Experience in a Call Center Environment and/or Call Center Management.Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel.Expresses and understands the importance of flexibility to work long and irregular hours, strong analytical and problem solving skills and Interest and knowledge of call center operations.Performs other duties as assigned.
Skills Requirements:5-8 years of experience in large call center supporting complex business for US based customers.Track record for being results-oriented and quality-driven.Ability to inspire trust in addition to being able to build and maintain successful relationships.
Education Requirements:Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.
Job Summary:
The Business Intelligence (BI) position is one of the key position in the SAP Business Intelligence Team (BI) within the Global Corporate Information Technology.
Responsibilities:
Implements enterprise data warehousing, based upon an SAP BW architecture, the BI Architect is responsible for evolution and production support of the data warehouse architecture and BI environment. Collaborates with business community and ITS colleagues to establish a secure, effective, and efficient data warehouse architecture supporting multiple business subject areasWorks directly with functional analysts and project teams as a lead or team member to develop new data warehouse functionality and architecture from business specifications by modeling, designing, developing, testing and implementing the appropriate back-end structures (including Infosources, ODSs, and Info Cubes) needed to meet business requirements.Provides proactive investigation, review, assessment, design and implementation of methods to improve existing processes, performance, security and data access. Assesses existing and available data warehousing technologies and methods to ensure our BI architecture meets the needs of the business unit and enterprise and allows for business growth. Provides recommendations on evolution of the architecture.Prepares and reviews functional specifications and detailed technical designs for software solutions based on help desk tickets, user enhancement requests and functional requirements.Provides development support for existing environment including coding, documentation, and testing of modifications to existing BW production environment based upon prepared design.Experience in developing Infocubes and queries in at least one of the modules: HR, SD, MM, FI, PP and PU.Knowledge of BW and SAP Tools: ALE, IDOC, CTS, Authorizations and/or ABAPHands 6 - 12 months of working knowledge of ABAP.Provides production support and administration of BW back-end operations to ensure data is successfully extracted from source systems, transformed, loaded into the warehouse and available for business use.Performs data analyses and generate and maintain various reports.Provides insight based on past experiences, offer suggestions and possible solutions to challenges and issues presented.Strong desire to grow in Architecture, Business Intelligence, growing Technical capacities in the SAP BI space.Participates in the exchange of ideas and information within the department.Organizes verbal and written ideas clearly and use an appropriate business style.Asks questions; encourage input from team members.Provides regular updates to appropriate managers.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).Drives continuous improvement through trend reporting analysis and metrics management.Identifies and implements new practices and processes that are “best in field".Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.Ensures best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)Maintains discretion and confidentiality in all areas.Performs other duties as assigned.
Skills Requirements:
3 or more years of relevant SAP BW experience.Must be familiar with SAP BW3.5 or BW 7.0. Must have participated in 3 full lifecycle implementations.
Education Requirements:
Bachelor's Degree, First degree or Trade/Vocational school certificate or equivalent in Computer Science, Information Systems or computer related discipline required.
Job Summary:
Handles and assists with various core treasury activities including cash management, financial risk management, credit management, and treasury IT enhancement. In this role, the individual works with site finance people and other iQor corporate departments to compile/generate required information and handle day to day workload while serving internal and external customers.
Responsibilities: Compiles and collects information needed for cash management, risk management and credit managementHandles day to day treasury related workload.Perform daily cash positioningEstablish bank account balance targets and funding requirementsWorks closely with site finance people and various departments to get firsthand information.Inputs and generates data in Treasury Work Station and iQor internal systems.Leads small projects as they arise within Treasury.Assists supervisor in initiatives and driving for improvement.Assures corporate policies/procedures and policies are well followed.Prepares various analytical reports.Assists in various special projects as they arise in the treasury function.Ensures all sensitive and confidential information is handled appropriately.May perform additional duties as required by manager.Complies and follows all procedures within the company security policy.Performs other duties as assigned.
Skills Requirements: 2 or more years of work-related experience required, preferably in global treasury.Previous finance (or equivalent job) work experience preferred.
Education Requirements: Bachelor's Degree in Accountancy/Accounting or Finance.
Job Summary:
The Tax and Compliance Officer is responsible for ensuring the organization meets all tax obligations and regulatory requirements across jurisdictions. This role oversees tax reporting, compliance processes, and risk management while supporting business operations through accurate, timely, and compliant financial practices.
Responsibilities:
Tax Compliance & ReportingPrepare and file tax returns (e.g., income tax, VAT, FBT, withholding tax, payroll tax) in accordance with local and international regulationsEnsure timely and accurate submission of statutory reports and tax filings (BIR, PEZA, BOI, CDC, SEC)Monitor changes in tax laws and assess impact on the organizationManage tax provisions and support financial statement reportingRegulatory ComplianceEnsure compliance with applicable laws, regulations, and internal policiesMaintain compliance calendars for all statutory deadlinesCoordinate with regulatory bodies and respond to inquiries or auditsAssist in implementing and improving internal controls and compliance frameworksAudit & Risk ManagementSupport internal and external audits related to tax and complianceIdentify risks and recommend mitigation strategiesMaintain proper documentation and audit trails for all compliance activitiesProcess Improvement & GovernanceDevelop and enhance compliance processes, policies, and SOPsCollaborate with finance, legal, HR, and operations teams to ensure alignmentDrive automation and efficiency in tax and compliance processesAdvisory & Business SupportProvide guidance on tax implications of business decisions and transactionsAssist in structuring transactions to ensure tax efficiency and complianceSupport management with compliance reporting and risk insights
Qualifications:Bachelor’s degree in Accounting, Finance, or related fieldCPA, CA, or equivalent certification preferred2-5+ years of experience in tax, compliance, or audit rolesStrong knowledge of local tax regulations (e.g., BIR, PEZA, BOI, CDC, SEC depending on jurisdiction)Experience with accounting systems (e.g., Oracle, SAP)
Skills Requirements:Strong knowledge of tax laws and regulatory frameworksHigh attention to detail and accuracyAnalytical and problem-solving skillsAbility to manage deadlines and multiple compliance requirementsStrong communication and stakeholder management skillsIntegrity and strong ethical standards
Education Requirements: Bachelor’s degree in Accounting, Finance, or related field.
Job Summary:
Provides financial and business related analysis and research for financial and expense performance, rate of return, depreciation, working capital, and investment.
ResponsibilitiesSupports preparation of budgets, forecasts and weekly indicators, run allocations, analyze trends in sales, costs, and general business conditions.Analyzes actual performance against forecast and weekly indicators.Works with Operations on business strategy, pricing, and contract reviews.Analyzes present and future financial performance of Business Unit.Support the preparation of “what if” scenarios.Monitors Net Working Capital for Business Units. Provides Material Margin Analysis and Feedback for the Business Units.Provides proposal for Accruals (e.g. Revenue) during month end close.Reviews Capital Expenditure request for ROI and cash payback.Provides summaries and analysis of special studies conducted and prepares recommendations for management to implement policies and guidelines to improve iQor’s financial position.Prepares financial reports for internal customers.Participates in Continues Improvement projects and assess the saving calculations proposed by Operations.Walks production lines to understand the operations and to apply knowledge to financial analysis.Act as Subject Matter Expert for Financial Forecast System and train Operations staff.Coordinate with other departments in preparation of special analysis and reports.Performs other duties as assigned.
Skills Requirements: 1 or more years of experience in a similar position. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to operate a personal computer including using a Windows based operating system and related software. Advanced PC skills, including training and knowledge of iQor’s software packages.
Education Requirements: Bachelor's Degree in Accountancy/Finance.
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Job Summary:Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics
Responsibilities:Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Drive improvements in overall service levels, transactional efficiencies and cost management.Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).Drives continuous improvement through trend reporting analysis and metrics managementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are “best in field"".Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.Confers with reporting manager on complex or unusual situations.Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.Interprets a variety of instructions furnished in written, oral, diagram or schedule form.Understands and embraces the business and call center operations strategic direction.Performs other duties as assigned.
Skills Requirements:5 or more years of call center experience in collections/sales/customer service/technical support.2 or more years of managing supervisors experience.
