EDUCATIONAL QUALIFICATIONSUndergraduate in college is accepted
RELEVANT EXPERIENCEWith 1-year experience as a Real Time Analyst in a BPO setupGood spoken & written English communications skillComputer proficient and can navigate the computer with minimum-to-zero supervisionSkills in Excel is a must
Key Responsibilities and Duties
Monitors real-time ACD work state of agents, schedule and break adherences, and agents exceeding thresholds.Ensure staffing and service levels are within acceptable range.Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.Approves discretionary activities to increase occupancy and take advantage of high availability.Increases staffing level during IRROPS or high call volume.Administration of intraday schedule changes.Ensure all required WFM data is tracked and trended on a continuous basis.Delivers regular and ad-hoc reports on time as requested by the internal and external clients.Communicates identified risks to Operations Leadership, Management, Technology Team, and client counterparts including outages and system issues.Performs other duties and assignments as directed.
FUNCTIONAL COMPETENCIESAbility to learn and apply proceduresAdaptabilityCommunication / Customer ServiceStress ToleranceWork Commitment / MotivationProblem Solving AbilityAnalytical and Methodical AbilitiesWilling to work in IloiloWilling to work full on site, on shifting schedules
Position: AM – Risk & Compliance
Job Responsibilities:
· Deploying Processes & Policies for Privacy Security Management System to comply to Data Protection requirements· Deploying ISO 27001/PCI DSS/COPC certification for the entity and conducting detailed Internal audits basis ISO 27001, COPC & data protection guidelines for BPO vertical· Conducting Contractual Audits for the processes in the entity and interact with process owners and help in closure of audit gaps· Provide training to new team members on Privacy & Information Security & Internal Audits methodology· Prepare and maintain regular functional compliance cadence with leadership· Should be able to identify trends through data analysis and be able to incorporate in the reports/reviews· Proactively identify and share process Improvement ideas in order to mitigate Risks and implement controls· Attending client calls/meetings and act as front face for weekly/monthly/adhoc client interactions / reviews· Should be able to conduct independent fraud investigations and should be well versed with different investigation techniques and criticalities· Should know how to document detailed investigation summaries and maintain stringent timelines· Should have good knowledge of conducting Risk Assessments to identify prevailing risks in the system and publishing final risks to Operations and ClientKnowledge, Skills, Other Abilities:· Should have conducted Internal Audits· Should have excellent communication, presentation & excel skills· Should have an analytical capability· Should be a quick learner· Should be comfortable with rotational shifts· Should be fluent in English (written and verbal)
Relevant Experience & Desired Education:· Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits· Graduate – Any specialization
Company Description
IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.
EDUCATIONAL QUALIFICATIONSPreferably a graduate of any bachelor’s degree
RELEVANT EXPERIENCEWith 1 year BPO experienceGood spoken & written English communications skillComputer proficient and can navigate the computer with minimum-to-zero supervision
Key Responsibilities and Duties
Monitors real-time ACD work state of agents, schedule and break adherences, and agents exceeding thresholds.Ensure staffing and service levels are within acceptable range.Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.Approves discretionary activities to increase occupancy and take advantage of high availability.Increases staffing level during IRROPS or high call volume.Administration of intraday schedule changes.Ensure all required WFM data is tracked and trended on a continuous basis.Delivers regular and ad-hoc reports on time as requested by the internal and external clients.Communicates identified risks to Operations Leadership, Management, Technology Team, and client counterparts including outages and system issues.Performs other duties and assignments as directed.
FUNCTIONAL COMPETENCIESAbility to learn and apply proceduresAdaptabilityCommunication / Customer ServiceStress ToleranceWork Commitment / MotivationProblem Solving AbilityAnalytical and Methodical AbilitiesWilling to work in TaguigWilling to work full on site, on shifting schedules
Position-General Manager Risk & ComplianceLocation- Philippines Work Mode- Onsite
Serve as a key leader in driving, shaping, and governing the organization’s Risk and Compliance framework, ensuring alignment with contractual requirements, internal controls, risk assessment and enterprise wide strategic objectives. Provide strategic oversight and direction to core Risk & Compliance initiatives, acting as an anchor member of the organization’s governance structure. Selected candidate will be leading Philippines and South Africa clusters.
Application / Tools Risk Assessment Oversee identification, assessment, and treatment of strategic, operational, financial, information security, and third-party risks. Maintain process risk register, KRIs, and risk appetite frameworks. Provide insights and risk heatmaps to leadership and stakeholder forums.
Security Certifications & Compliance Standards (ISO 27001, ISO 9001, PCI DSS, SOC 1 & 2, HIPAA) Lead, maintain, and enhance compliance with ISO 27001 & ISO 9001, and other global security frameworks like PCI DSS, SOC -1, SOC – 2 etc. Oversee ISMS governance, process risk assessments, internal audits, surveillance audits, and certification cycles. Ensure secure handling, processing, and storage of sensitive data in line with applicable standards. Collaborate with internal stakeholders and external auditors to ensure control effectiveness. Maintain evidence repositories, Statement of Applicability (SoA), risk treatment plans (RTP), and continuous improvement logs. Drive annual certification, recertification, and readiness assessments. Ensure closure of non-conformities and alignment with regulatory and industry requirements.
Internal Controls & Assurance Specific to NPC (National Privacy Commission, Philippines) Strengthen the organisation’s internal control environment on NPC guidelines. Employee will act as a Data Protection Officer for Philippines location. Conduct process-level DPIA’s, control testing, and remediation tracking. Ensure readiness for internal, external, and regulatory audits.
Audit Governance (Internal, External & Regulatory) Coordinate internal audits, external audits, and compliance audits. Manage end-to-end audit lifecycle: planning, fieldwork, evidence, closure, CAPA validation. Prepare consolidated audit reports for leadership review.
Incident, Breach & Root Cause Management Lead investiagtion for incident/breach management including detection, escalation, containment, and RCA. Provide timely and transparent reporting to leadership.
Third-Party (Client & Vendor Risk Management) Lead end to end client audits & maintain contractual compliance Implement and maintain third-party due diligence, vendor reviews, and ongoing monitoring. Ensure all high-risk vendors are assessed for security, compliance, and contractual controls. Oversee remediation and compliance certification requirements for vendors.
Data Privacy Drive privacy compliance with laws and frameworks (e.g., GDPR principles). Ensure coverage of DFD, ROPA & DPIA’s vis-à-vis GDPR Lead data lifecycle governance, retention controls, and breach response readiness.
Reporting, Analytics & GRC Tool Enablement Build and own dashboards for risk, compliance, security certification status, KRIs, audits, and incidents. Ensure high data quality, automation, and real-time governance. Optimize GRC tools for reporting, workflow automation, and maturity uplift.
Culture, Training & Awareness Build organizational competency in risk and compliance. Deliver training programs in ethics, privacy, cyber hygiene, security standards, and compliance. Promote speak-up, transparent reporting, and non-retaliation culture.
RELEVANT EXPERIENCE – 15+ years of progressive experience in Risk Management, Compliance, Internal Controls, Corporate Governance, or Business Excellence within mid-to-large-scale organizations. Demonstrated experience in leading Enterprise Risk Management (ERM) programs, including risk identification, assessment, treatment planning, KRI development, and governance reporting. Proven expertise in managing regulatory compliance frameworks, statutory obligations, internal/external audits, and regulatory inspections. Hands-on experience implementing and maintaining security and compliance certifications, including: ISO 27001 (ISMS implementation, audit readiness, SoA, RTP, recertification cycles) PCI DSS compliance (assessment support, evidence readiness, ASV scans, hardening) SOC 1 & SOC 2 Type I/II (control mapping, walkthroughs, evidence coordination) HIPAA compliance for PHI environments (privacy/security safeguards, breach readiness) Strong background in designing and strengthening internal control frameworks, conducting control testing, and resolving audit findings with a focus on eliminating repeat issues. Prior responsibility for thirdparty risk management, vendor assessments, contract compliance, and continuous monitoring of highrisk suppliers. Exposure to data privacy, including DPIA, data lifecycle controls, consent management, and privacy compliance (e.g., NPC Act, GDPR-aligned practices). Experience working closely with Information Security, including vulnerability management, security hardening, access reviews, and cyber awareness initiatives. Demonstrated leadership in policy creation, risk governance, process standardization, and continuous improvement initiatives aligned with Business Excellence. Experience managing cross-functional teams, senior stakeholder engagement, and presenting insights to leadership, Board, and Audit Committees.
We are looking for a Customer Service Representative to join our Back‑Office Campaign. If you are a customer‑focused professional with strong communication skills and a passion for delivering excellent service, this opportunity is for you. Join a team committed to providing exceptional support across multiple channels while ensuring smooth and accurate back‑office operations.💼 About the RoleAs a Customer Service Representative for our Back‑Office Campaign, you will support customers by handling inquiries, providing accurate information, and ensuring an efficient, professional experience. This position requires strong attention to detail, a proactive attitude, and the ability to collaborate effectively with internal teams. While customer interaction remains part of the role, a significant portion involves back‑end processing, documentation, and coordination.📝 Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatProvide accurate and timely information regarding products, pricing, and availabilityCoordinate with internal departments to address and resolve customer requestsPerform accurate data entry and documentation across multiple platformsEnsure adherence to established service standards and maintain high customer satisfaction🎯 Qualifications1–3 years of experience in customer service or a related fieldExcellent verbal, written, and interpersonal communication skillsStrong phone etiquette and customer‑handling abilityAbility to multi-task, organize, and prioritize workload efficientlyProficiency in computer applications and data encoding🌟 Preferred CompetenciesStrong problem‑solving and analytical skillsAbility to remain professional and composed in challenging situationsA collaborative team player with a positive and adaptable mindset
Do you love talking to people and turning challenges into great customer experiences? We’re looking for someone who enjoys helping customers and can transform inquiries into positive interactions. If you’re proactive, friendly, and solution‑oriented, this role is for you!✨ ResponsibilitiesCommunicate with customers through phone, email, and chatProvide clear and accurate information about products, pricing, and availabilityCollaborate with internal teams to ensure customer needs are metPerform accurate data entry across various platforms✔️ QualificationsAt least 1–3 years of relevant work experienceExcellent phone etiquette, communication, and interpersonal skillsStrong verbal and written English communicationAbility to multi‑task, stay organized, and prioritize effectively
JOB DESCRIPTIONServe as a key leader in driving, shaping, and governing the organization’s Risk and Compliance framework, ensuring alignment with contractual requirements, internal controls, risk assessment and enterprise‑wide strategic objectives. Provide strategic oversight and direction to core Risk & Compliance initiatives, acting as an anchor member of the organization’s governance structure. Selected candidate will be leading Philippines and South Africa clusters.
ORGANISATIONALCHART
Chief Compliance Officer -- General Manager – Risk & Compliance
PRINCIPLE ACCOUNTABILITIESList the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
EXPECTED END RESULTS
MAJOR ACTIVITIES
Application / Tools Risk AssessmentOversee identification, assessment, and treatment of strategic, operational, financial, Information security, and third-party risks.Maintain process risk register, KRIs, and risk appetite frameworks.Provide insights and risk heatmaps to leadership and stakeholder forums.
Security Certifications & Compliance Standards (ISO 27001, ISO 9001, PCI DSS, SOC 1 & 2, HIPAA)
Lead, maintain, and enhance compliance with ISO 27001 & ISO 9001, and other global security frameworks like PCI DSS, SOC -1, SOC – 2 etc.Oversee ISMS governance, process risk assessments, internal audits, surveillance audits, and certification cycles.Ensure secure handling, processing, and storage of sensitive data in line with applicable standards.Collaborate with internal stakeholders and external auditors to ensure control effectiveness.Maintain evidence repositories, Statement of Applicability (SoA), risk treatment plans (RTP), and continuous improvement logs.Drive annual certification, recertification, and readiness assessments.Ensure closure of non-conformities and alignment with regulatory and industry requirements.
Internal Controls & Assurance Specific to NPC (National Privacy Commission, Philippines)
Strengthen the organisation’s internal control environment on NPC guidelines.Employee will act as a Data Protection Officer for Philippines location.Conduct process-level DPIA’s, control testing, and remediation tracking.Ensure readiness for internal, external, and regulatory audits.
Audit Governance (Internal, External & Regulatory)
Coordinate internal audits, external audits, and compliance audits.Manage end-to-end audit lifecycle: planning, fieldwork, evidence, closure, CAPA validation.Prepare consolidated audit reports for leadership review.
Incident, Breach & Root Cause Management
Lead investiagtion for incident/breach management including detection, escalation, containment, and RCA.Provide timely and transparent reporting to leadership.
Third-Party (Client & Vendor Risk Management)
Lead end to end client audits & maintain contractual complianceImplement and maintain third-party due diligence, vendor reviews, and ongoing monitoring.Ensure all high-risk vendors are assessed for security, compliance, and contractual controls.Oversee remediation and compliance certification requirements for vendors.
Data Privacy
Drive privacy compliance with laws and frameworks (e.g., GDPR principles).Ensure coverage of DFD, ROPA & DPIA’s vis-à-vis GDPRLead data lifecycle governance, retention controls, and breach response readiness.
Reporting, Analytics & GRC Tool Enablement
Build and own dashboards for risk, compliance, security certification status, KRIs, audits, and incidents.Ensure high data quality, automation, and real-time governance.Optimize GRC tools for reporting, workflow automation, and maturity uplift.
Culture, Training & Awareness
Build organizational competency in risk and compliance.Deliver training programs in ethics, privacy, cyber hygiene, security standards, and compliance.Promote speak-up, transparent reporting, and non-retaliation culture.
EDUCATIONAL QUALIFICATIONS
Bachelor’s degree in business administration, Commerce, Law, Information Security, Computer Science, or a related discipline.Master’s Degree (Preferred) in Business Administration (MBA), Risk Management, Corporate Governance, Information Security, or related fields.
Professional Certifications (preferred skills)ISO 27001 & ISO 9001 Lead Auditor / Lead Implementer – Must HaveCISA (Certified Information Systems Auditor)PCI DSS ImplementationSOC 1 & SOC 2 compliance trainingHIPAA Compliance Training / Certified HIPAA Professional (CHP)
Additional training in ERM Frameworks, GRC Tools, and Cybersecurity Governance is an advantage.
RELEVANT EXPERIENCE
15+ years of progressive experience in Risk Management, Compliance, Internal Controls, Corporate Governance, or Business Excellence within mid-to-large-scale organizations.Demonstrated experience in leading Enterprise Risk Management (ERM) programs, including risk identification, assessment, treatment planning, KRI development, and governance reporting.Proven expertise in managing regulatory compliance frameworks, statutory obligations, internal/external audits, and regulatory inspections.Hands-on experience implementing and maintaining security and compliance certifications, including:ISO 27001 (ISMS implementation, audit readiness, SoA, RTP, recertification cycles) PCI DSS compliance (assessment support, evidence readiness, ASV scans, hardening) SOC 1 & SOC 2 Type I/II (control mapping, walkthroughs, evidence coordination) HIPAA compliance for PHI environments (privacy/security safeguards, breach readiness)Strong background in designing and strengthening internal control frameworks, conducting control testing, and resolving audit findings with a focus on eliminating repeat issues.Prior responsibility for third‑party risk management, vendor assessments, contract compliance, and continuous monitoring of high‑risk suppliers.Exposure to data privacy, including DPIA, data lifecycle controls, consent management, and privacy compliance (e.g., NPC Act, GDPR-aligned practices).Experience working closely with Information Security, including vulnerability management, security hardening, access reviews, and cyber awareness initiatives.Demonstrated leadership in policy creation, risk governance, process standardization, and continuous improvement initiatives aligned with Business Excellence.Experience managing cross-functional teams, senior stakeholder engagement, and presenting insights to leadership, Board, and Audit Committees.
BEHAVIORAL COMPETENCIES - Strategic Mindset: Anticipates risks, connects insights to business strategy, and makes informed decisions.Leadership & Collaboration: Leads cross‑functional teams effectively and builds strong stakeholder relationships.Integrity & Ethical Conduct: Demonstrates sound judgement, transparency, and promotes a culture of compliance.Analytical Thinking: Solves complex problems using structured, data-driven approaches.Executive Communication: Communicates clearly, simplifies complex issues, and presents confidently to senior leadership.Change Agility: Adapts quickly to evolving regulations, risks, and organizational priorities.Attention to Detail: Ensures accuracy and rigor in documentation, controls, and reporting.Continuous Improvement Orientation: Drives efficiency, automation, and process excellence using structured methodologies.Accountability & Ownership: Takes responsibility for outcomes and ensures timely closure of actions.Risk & Control Mindset: Promotes early identification, escalation, and mitigation of risks across the organization.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds
We’re hiring a Recruitment Specialist for a 10‑month contract to support hiring for volume or agent positions. The ideal candidate has strong sourcing skills, can manage volume hiring, and can partner effectively with hiring managers in a fast-paced environment.
Qualifications:2–3 years' experience in an end-to-end recruitmentBackground in volume hiring particular in BPO set-up is a mustStrong sourcing, stakeholder management skills and end-to-end recruitmentWilling to work onsite in Shaw Boulevard, Mandaluyong City (WCC Bldg.)Amenable to a 10-months contract roleAmenable to start ASAP
🌟 Customer Support SpecialistHelp Us Turn Customers Into Lifelong FansAbout the RoleDo you genuinely enjoy talking to people and finding solutions before they even ask? We’re looking for a proactive, customer‑obsessed individual who thrives on making someone’s day better. In this role, you’ll be the friendly voice and helpful guide who transforms everyday customers into passionate brand evangelists.💼 What You’ll DoConnect with customers through phone, email, and chat, delivering a positive and professional experienceProvide clear, knowledgeable answers about products, pricing, and availabilityCollaborate with internal teams to make sure customer needs are met quickly and accuratelyPerform accurate data entry and keep information up‑to‑date across multiple platformsLook for opportunities to improve the customer journey and support processes🎯 What We’re Looking For1–3 years of relevant customer service or administrative experienceExcellent phone etiquette and strong verbal, written, and interpersonal communication skillsA natural multitasker who can stay organized in a fast‑paced environmentSomeone who can prioritize effectively and remains calm under pressureA team player with a customer‑first mindset✨ Why This Role MattersYou’ll be one of the first points of contact for customers — the one who sets the tone, provides clarity, solves problems, and builds trust. Your work has a direct impact on customer loyalty and satisfaction.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platform
s
Qualificatio
ns
At least 1 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize w
ork
