Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. And as you help us create a better world, we will help you build your own intellectual firepower. Inviting applications for the role of Vice President Workforce Management
The Vice President, Workforce Management will lead end-to-end WFM service delivery for multi-site, multi-client contact center operations for Genpact Philippines. This role will be owning forecasting, capacity planning, scheduling, intraday/real-time performance, and WFM analytics to deliver SLA outcomes, productivity, and customer experience. Reporting to the Chief Operations Officer, you will bring deep expertise in contact center WFM fundamentals and modern WFM tools/technology to build best-in-class workforce solutions across voice and digital channels. Responsibilities Enterprise WFM Delivery & Performance Management Own WFM outcomes across programs, including staffing, scheduling, forecasting, capacity planning, performance reporting, and real-time management. Put in place mechanisms to identify performance gaps/breakthroughs and execute improvement plans. Lead WFM knowledge design, implementation, and operational support for complex programs. Forecasting, Capacity Planning & Scheduling (Omnichannel) Drive short- and long-range demand planning and staffing strategies across contact center programs, ensuring delivery centers meet customer and business needs. Ensure schedule design supports service goals while balancing operational constraints (e.g., training time, meetings, off-phone activities) through strong stakeholder communication. 3) Real-Time / Intraday Management & Operational Control Establish strong intraday governance and real-time performance routines to protect SLAs and customer outcomes through proactive adjustments and communication. 4) Client & Stakeholder Leadership Lead client conversations effectively and serve as a senior escalation point for internal/external stakeholders on WFM topics. Maintain and grow strong client relationships with a focus on experience measures (e.g., NPS for WFM-as-a-service). 5) WFM Transformation, Technology & Automation Partner with digital teams to introduce breakthrough technology solutions (e.g., automation/RPA) into WFM operations. Lead implementation of new WFM technologies and ensure adoption across delivery. 6) Transitions, New Logos, and Solutioning Support Support new deal motions including WFM solutioning, due diligence, transition, and stabilization. 7) People Leadership (Multi-location) Lead and scale WFM teams across multiple locations, enabling strong execution, capability building, and consistent ways of working across sites/time zones. Qualifications we seek in you! Minimum qualifications progressive experience in workforce management and contact center operations, including leadership roles (e.g., senior WFM analyst/scheduler/leader). Demonstrated ability to lead large WFM programs in a BPO environment and deliver outcomes through data-driven decisioning. Strong command of contact center metrics, KPIs, and WFM best practices. Advanced analytical capability for forecasting and data interpretation, with strong execution discipline in a fast-paced operations environment. Expertise with WFM platforms and tooling; Excellent written and verbal communication skills with proven ability to influence leaders and stakeholders. WFM certifications (e.g., workforce planning/workforce management) are an advantage. Lean / Six Sigma or similar process improvement background to identify and execute efficiency improvements in workforce operations Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. And as you help us create a better world, we will help you build your own intellectual firepower. Inviting applications for the role of Vice President Training & Call Quality
The Vice President, Training & Call Quality leads the end-to-end Training and Call Quality function for Genpact Philippines —setting strategy, governance, and execution across new hire readiness, continuous learning, quality monitoring, coaching, and client calibration to protect compliance, customer experience, and operational performance. This role owns a consistent, scalable TCQ operating model across voice and non-voice programs and ensures “license to operate” training rigor, effective quality assurance, and an insight-led performance improvement loop with Operations, WFM, and client stakeholders Responsibilities Enterprise TCQ Strategy & Service Delivery Define and run the TCQ strategy and operating rhythm across programs, aligning training outcomes and quality results to business SLAs and customer experience goals. Establish and maintain multi-tier governance for TCQ deliverables (training plans, certification, calibration, audit cadence, and reporting). Training Architecture: Knowledge Transfer to Steady State Own the training framework from pre-knowledge transfer through process & systems training, nesting, and steady-state refreshers to ensure first-time-right ramp-up. Ensure training includes compliance requirements and readiness checks prior to go-live Drive training needs analysis and ensure findings translate into refreshers, PKT/assessments, and targeted interventions. Quality Monitoring & Calibration Own the call quality framework including sampling strategy, auditor readiness, internal and client calibration, and quality governance routines. Drive “audit the auditor” routines and ensure quality findings are consistent, defensible, and action-oriented for Operations. 4) Coaching, Performance Improvement & Closed-Loop Actions Ensure timely and effective coaching mechanisms (including structured feedback routines and improvement plans) based on defect trends and quality insights. Embed a continuous improvement loop that connects quality insights → training needs → interventions → measurable performance uplift. 5) Client & Stakeholder Leadership Serve as the senior TCQ leader for client conversations on training effectiveness, quality methodology, calibration outcomes, and remediation plans. Partner closely with Operations leadership to align quality expectations, resolve audit disputes, and drive sustainable behavioral change on the floor. 6) Transformation, Digitization & Knowledge Management Identify opportunities to digitize learning assets, strengthen knowledge management, and introduce automation/AI-enabled approaches that improve learning speed and quality effectiveness. 7) People Leadership & Capability Building Lead and develop multi-site TCQ teams (training, quality, and support specialists), including capability uplift, succession planning, and performance management. Qualifications we seek in you! Minimum qualifications Significant leadership experience in BPO/contact center training and quality in a multi-program environment (voice and/or digital operations). Demonstrated ability to build scalable training governance (knowledge transfer → certification → nesting → steady state) and manage quality monitoring operations. Strong stakeholder management skills with experience in client calibration and operational performance improvement. Experience building “center of excellence” practices for training and/or quality across multiple accounts and sites. Strong continuous improvement toolkit (e.g., root cause analysis, defect trending, process improvement practices) applied to quality and learning outcomes. Executive communication and client-ready storytelling with clear action plans and outcomes Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
In this role, you will be responsible for ensuring the stability and performance of our application environments. You will leverage monitoring and observability tools to perform deep-dive analysis and manage incidents effectively, minimizing business impact through timely resolutions.
Responsibilities:Utilize monitoring and observability tools such as Splunk, SumoLogic, or Dynatrace to analyze application and system logs.Perform initial triage and investigation during incidents, providing resolutions or recommendations to minimize business impact.Read and understand application code (both front-end and back-end) to aid in troubleshooting and debugging efforts.Collaborate with development teams using Git platforms like GitHub or Bitbucket.Identify and implement opportunities for improvement and automation within the environment management processes.
Qualifications: Experience with monitoring and observability tools such as Splunk, SumoLogic, or Dynatrace.Incident management experience, particularly at L1 and L2 levels.Ability to read and understand application code for troubleshooting purposes.Proficiency with Git and familiarity with platforms like GitHub or Bitbucket.Familiarity with cloud platforms like AWS or GCP for checking service health and logs.Experience with container platforms such as Docker or Kubernetes for basic application troubleshooting.Understanding of scripting languages like Python or Bash for automation scripts.
Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Java DeveloperMakati City
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant, Java Developer.
We are seeking a talented and motivated individual to join our team as a Software Developer. In this role, you will collaborate with business stakeholders to understand real-time business problems and contribute to solutions using agile development methodologies. You will be responsible for coding, testing, and delivering high-quality software within specified deadlines. The ideal candidate is enthusiastic about learning new technologies and can adapt to a dynamic and fast-paced work environment.
ResponsibilitiesCollaborate with business stakeholders to understand and analyze business problems.Apply agile development methodologies to deliver high-quality software solutions within specified deadlines.Code, test, and debug software applications, ensuring adherence to coding and quality standards.Continuously learn and adapt to new technologies and development methodologies.Other responsibilities as assigned by the team lead or manager.
Qualifications we seek in you!
Minimum Qualifications / SkillsProficiency in Java 8 or above.Hands-on experience in Java development.Strong knowledge of SQL for database management.Experience working with APIs for system integration.Willingness to provide production support as needed.Willing to be trained/upskill and apply in real projects: Sailpoint
Preferred Qualifications / SkillsFamiliarity with Beanshell scripting and XML.Exposure to cloud technologies like AWS or Google Cloud Platform (GCP).Knowledge of version control systems such as Bitbucket or GitHub.Prior exposure to Identity Governance tools or Sailpoint (basic understanding)Understanding of AI prompting techniquesFamiliarity with DevOps
Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Customer CareWe are looking for a Front Line Manager , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.
Responsibilities· • Leading a team up to 20 FTEs • Providing Coaching and Feedbacks to develop associates • Developing improvement plan for bottom performers • Willingness and ability to stretch based on needs • Keeping and tracking team’s performance digitally and visually • Ensuring service levels are met consistently on a daily basis • Ensuring stability in the process • Floor walks • Attend call Calibration internally and with client • Conducting huddles • Managing attrition risk • Call monitoring • Integrating New Hires in Genpact with people, processes, and policies • Assuring successful client interaction • Preparing employees to take on the next role and next level of responsibility • Pay Roll administration • Comply with any client requirements
Qualifications we seek in you!Minimum Qualifications / Skills• High school diploma – university degree (desirable) • 85% in both spoken and written English • Good Communication skills. • Proficient in M.S Office software specially in Excel and PowerPoint • Ability to work under pressure under specific goals and manage AHT • Results oriented and good people skills. • Customer Service Background is a must. • Schedule availability Preferred Qualifications/ Skills• People leadership • Excellent communication skills • Time management skills • Excellent presentation skills • Ability to work under pressure • Results Oriented
Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Research Data Analyst!In this role, you will be responsible for end-to-end sales intelligence research and data analytics.Responsibilities:• Understand business objectives and design research approach to discover prospective customers’ profile• Collect data on prospective customers and consolidate information into actionable items, reports, and presentations• Verify data quality based on accuracy, completeness, consistency, and validity• Compile and analyze data using modern and traditional methods to collect it• Interpret data, formulate reports, and make recommendations• Profile data based on business requirements – understand data structure, content and interrelationships, and collect informative data summaries• Use online prospecting tools, systems, and databases• Remain fully informed on market and research trends, and implement best practicesQualifications we seek in you!Minimum Qualifications:• Proven research and data analysis experience• Strong data management and data processing skills• Strong knowledge of data collection methods• Excellent ability to interpret large amounts of data• Working knowledge of data warehousing, modelling, and mining• Proficiency in MS Excel• Search engines, web analytics, and business research tools acumen• Financial domain knowledge (Equities, Capital Markets)• Strong analytical and critical thinking• Highly organized and meticulousPreferred Qualifications/ Skills:• Degree in Information Science, Statistics, Marketing, or related fields• Open for Fresh graduates
Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Digital Marketing/Sales Representative!In this role, you will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via email, chat, or phone call. Calling all digital marketing enthusiasts.
Responsibilities• Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.• Exemplify the brand.• Respond to and resolve escalated customer inquiries in a timely and professional manner.• Investigate complex customer issues and identify root causes.• Work with other teams to develop and implement solutions to customer issues.• Escalate critical issues to the appropriate team.• Stay up to date on client’s products and services, as well as industry best practices. Qualifications we seek in you!Minimum Qualifications / Skills• Education qualification: High School and above.• Strong understanding of social media products and services• Excellent customer service skills, including the ability to communicate effectively and empathize with customers.• Ability to work independently and as part of a team.• Strong problem-solving and analytical skills• Ability to prioritize and manage multiple tasks simultaneously.
Preferred Qualifications/ Skills• Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field. Why join Genpact?· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation· Make an impact – Drive change for global enterprises and solve business challenges that matter· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Senior Java DeveloperMakati City
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant, Senior Java Developer.
We are seeking a talented and motivated individual to join our team as a Software Developer. In this role, you will collaborate with business stakeholders to understand real-time business problems and contribute to solutions using agile development methodologies. You will be responsible for coding, testing, and delivering high-quality software within specified deadlines. The ideal candidate is enthusiastic about learning new technologies and can adapt to a dynamic and fast-paced work environment.
ResponsibilitiesLeading and mentoring a mid-size team through training programs and projects, ensuring timely deliveryCode, test, and debug software applications, ensuring adherence to coding and quality standards.Continuously learn and adapt to new technologies and development methodologies.Collaborate with business stakeholders to understand and analyze business problems.Apply agile development methodologies to deliver high-quality software solutions within specified deadlines.Maintain coordination and communications with cross functional teams and stakeholders
Qualifications we seek in you!Minimum Qualifications / SkillsProficiency in Java 8 or above.Strong OOPS concepts and problem-solving skills (Coding skills)Working knowledge of SQL – Any Database.Experience working with REST APIs/Microservices for system integration.Willingness to provide production support as needed.Willing to be trained/upskill and apply in real projects: SailPoint, SRE, and DevOpsExcellent communication skills and prior experience working with global stakeholdersExperience leading a mid-size teamProven track record of keeping the team upskilled as per project requirements
Preferred Qualifications / SkillsFamiliarity with Unix/Linux commandsFamiliarity with Shell scripting.Exposure on cloud technologies, Azure, AWS or Google Cloud Platform (GCP).Knowledge of version control systems such as Bitbucket or GitHub.Prior exposure to any IIQ tools/framework such as SailPoint is an added advantagePrior exposure to Site reliability monitoring tools such as Dynatrace, Splunk, or SumoLogicFamiliarity with CI/CD Pipeline (Jenkins)
Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Senior Manager- Contact Center – Sr. Data Scientist
The position will be responsible for driving and implementing digital transformation and will take the lead in changing the way we run our business to transform it to the Contact Center of the Future. In doing so, this role will provide contact center and digital transformation thought leadership, strategic and expert solutions and insights to drive growth and efficiency to help Genpact achieve its goalsResponsibilitiesDevelop and implement contact center strategies and programs that embeds digital thinking, delivery and support across the contact center functions, prioritizing digitally powered and enabled customer experience interventionsExpertise in the use of automation, analytics & other digital interventions to drive digitalization of contact center operationsHighly proficient with digital customer Experience Tools, Journey Mapping, Persona Def, and Customer Segmentation.Operations analytics, Work force management, forecasting, identifying key metrics (AHT, CSAT, FTR)Conceptualize, plan and drive Speech Analytics framework build in the areas of Customer Complaints, Customer VOC and Call Quality processes.Interpret and analyze data problems. To deal with huge data, have good understanding on data science and have worked on relational databases.Write computer programs and analyze large datasets to uncover answers to complex problems. Need to be comfortable writing code working in a variety of languages such as R, Python, and SQL.Ensure data quality and integrity through best practices and compliance to framework, architecture and coding standards.Build analytic systems and predictive modelsTest performance of data-driven productsVisualize data and communicate key findings with potential business impact.Experiment with new models and techniquesAlign data projects with organizational goalsProject Management and Client InteractionCommunicate across a diverse audience across all levels of organization.
Qualifications we seek in you!Minimum qualifications
M.A. / Bachelor's degree in Economics, in Statistics with relevant experience in Data Science/advanced analytics.Experience of working on analytics projects in Banking and Financial Services domain especially in Contact Center AnalyticsMathematics / Statistical BackgroundHigh level of intellectual curiosity about the Data Science and AnalyticsExtensive Experience with Analytics products and solutions.Expertise in/awareness of Speech Analytics platforms/tools like Call Miner, Verint, Nexidia etc.Proven experience as a Data Scientist or similar rolePrior Experience with Model build (Python / SQL scripts)Predictive Analytics – Well versed with AI and Machine LearningGood applied statistics skills, such as distributions, statistical testing, regression, etc.Building and implementing models, using/creating algorithms and creating/running simulations using a variety of ToolsKnowledge and experience of tools/techniques: Forecasting, Linear Regression, Logistic Regression, Regularization, Segmentation (Decision Trees, CHAID, CART), Cluster Analysis, Factor Analysis, variable screening, Machine Learning – Random Forest, Gradient Boosting, SVM, XGBoost.Excellent organizational and leadership skillsPassion for analytics, technology and a keen learner to stay abreast on what’s latestAbility to inspire and influence change in technology applicationAbility to work in diverse teams and with multiple stakeholdersConflict management and negotiation skillsSkill gap identification and development of our global teamsExcellent verbal and written communication skills
Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee, Outbound SalesYour job will include the following activities:
Responsibilities:• Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.• Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement• Analytical bent of mind with the ability to root cause basis data and drive decisions• Drive Operations teams to deliver continuous improvement and productivity/quality gains• Flag and escalate business risks timely to the client/supervisor• Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis• Drive performance management process based on the framework.• Ensure that our clients receive the highest level of operational customer service• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs• Responsible for the KRAs (ART, Throughput, Occupancy, Shrinkage) and operations of agents who will be reporting into them, Responsible for managing defined KRA's• They take daily team huddles to discuss agent’s performance on the previous days, set up their goals & prioritize queues which needs attention• Perform Bottom quartile management to identify agents who needs attention and help them come up the learning curve• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions• Come up with projects involving quantitative analysis, industry research, and strategy development, working directly with cross-functional teams to problem solve analytical approaches and develop solutions
Minimum Skills / Qualifications:• English Level C1• Education qualification: High School and above.• Strong understanding of social media products and services• Excellent customer service skills, including the ability to communicate effectively and empathize with customers.• Ability to work independently and as part of a team.• Strong problem-solving and analytical skills• Ability to prioritize and manage multiple tasks simultaneously.• Excellent written and verbal communication skills
Preferred Skills / Qualifications• Experience with customer relationship management (CRM) systems• Experience with troubleshooting technical issues• Outbound Sales or B2B Sales Account Background • Experience with handing 10< team members• Experience with data analysis• Ability to perform well in a highly dynamic, rapidly changing environment.• Creative, outside-the-box thinker and strategist.• Excellent communication and presentation skills.• A team player and collaborator
Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation• Make an impact – Drive change for global enterprises and solve business challenges that matter• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
