Flatworld Philippines is a Great Place to Work-certified company committed to the vision of building a diverse and inclusive workplace culture where our employees can thrive. We are looking for passionate, talented, and innovative individuals to join our Team.The Account Manager is responsible for maintaining strong customer relationships and delivering and improving results across multiple projects they will handle. The core responsibilities would include but are not limited to performance management, client relations, employee satisfaction, and other financial metrics like Shrinkage, Attrition, etc.
Responsibilities:Responsible for the day-to-day operations and delivery of operational metrics and client KPIs including daily service level, customer experience, sales numbers, etc.Maintain positive relationships with customers by proactively engaging with them in line with their expectations.Analyze performance stats to determine the appropriate action to meet goals and identify areas of improvement.Motivate and effectively performance-manage the teams to ensure overall targets and business plan delivery.Ensure quality standards, data security, and company policy compliance are maintained.Reports directly to the Service Delivery ManagerSkillsets:Experience in managing both Inbound and Outbound Campaigns.Strong Sales Background is an advantage.Strong leadership, management, and motivational skillsExcellent Analytical Skills and detail-oriented.Excellent leadership, people management, communication, and influencing skills.Ability to translate business strategy into day to day delivery.
Qualifications:Bachelors Degree preferred.Excellent verbal and written communication skills.Good computer skills and the ability to use business support software’s. Must be adept in MS Excel.Six Sigma training or certification would be preferred.Willing to work onsite in Davao City.At least 3 years of leadership experience in a BPO setting
About the PositionThe Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.
ResponsibilitiesTeam Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.Quality Assurance: Ensure team outputs meet company and client quality standards.
RequirementsProven experience in a leadership or supervisory role in a BPO settingStrong organizational and delegation skillsExcellent problem-solving and communication abilitiesLeadership skills to manage time and handle conflictsMinimum of 3 years in Campaign or Account ManagementExperience managing multiple projects is preferredExperience with INBOUND and/or OUTBOUND CampaignsStrong sales background is an advantage
ExperienceMinimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.Experience handling multiple projects simultaneously is preferred.Proven experience with INBOUND and/or OUTBOUND Campaigns is required.
CompetenciesExcellent communication and interpersonal skillsKnowledge of performance evaluation techniques and key metricsProficiency in MS Office and business management software like CRMAbility to handle multiple tasks and prioritiesDetail-oriented with strong organizational skillsProactive, reliable, and responsible with attention to detail
If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact!
About the PositionThe Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.
ResponsibilitiesTeam Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.Quality Assurance: Ensure team outputs meet company and client quality standards.
RequirementsProven experience in a leadership or supervisory role in a BPO settingStrong organizational and delegation skillsExcellent problem-solving and communication abilitiesLeadership skills to manage time and handle conflictsMinimum of 3 years in Campaign or Account ManagementExperience managing multiple projects is preferredExperience with INBOUND and/or OUTBOUND CampaignsStrong sales background is an advantage
ExperienceMinimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.Experience handling multiple projects simultaneously is preferred.Proven experience with INBOUND and/or OUTBOUND Campaigns is required.
CompetenciesExcellent communication and interpersonal skillsKnowledge of performance evaluation techniques and key metricsProficiency in MS Office and business management software like CRMAbility to handle multiple tasks and prioritiesDetail-oriented with strong organizational skillsProactive, reliable, and responsible with attention to detail
If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact!
The Oracle Utilities Product Specialist is responsible for the design, development, configuration, and support of Oracle Utilities applications. This role translates business and functional requirements into technical solutions and supports integrations and meter-to-cash business processes across Oracle Utilities platforms.
Key ResponsibilitiesDesign and develop Oracle Utilities Application Framework (OUAF) configurations including Groovy/XPath scripting, custom zones, business services, business objects, and UI mapsDevelop and maintain PL/SQL code to support application functionality and performanceConvert client functional requirements and design documents into technical designsDesign and develop batch controls, batch jobs, and schedulersConfigure integrations between Oracle Utilities applications such as CCS, C2M, CC&B, MDM, and SGGSupport and enhance end-to-end meter-to-cash processesCollaborate with functional, technical, and client stakeholders to implement high-quality solutionsProvide troubleshooting, system support, and documentation as required
Required QualificationsStrong experience with Oracle Utilities Application Framework (OUAF)Proficiency in PL/SQLExperience designing batch processing and scheduling solutionsUnderstanding of Oracle Utilities integrations and system configurationsSolid knowledge of meter-to-cash business processesFunctional understanding of one or more Oracle Utilities modules:CC&BC2MCCSMDMSGGPreferred QualificationsExperience in utility industry implementationsStrong analytical, documentation, and problem-solving skillsAbility to work independently and collaboratively in cross-functional teams
The Oracle Utilities Product Specialist is responsible for the design, development, configuration, and support of Oracle Utilities applications. This role translates business and functional requirements into technical solutions and supports integrations and meter-to-cash business processes across Oracle Utilities platforms.
Key ResponsibilitiesDesign and develop Oracle Utilities Application Framework (OUAF) configurations including Groovy/XPath scripting, custom zones, business services, business objects, and UI mapsDevelop and maintain PL/SQL code to support application functionality and performanceConvert client functional requirements and design documents into technical designsDesign and develop batch controls, batch jobs, and schedulersConfigure integrations between Oracle Utilities applications such as CCS, C2M, CC&B, MDM, and SGGSupport and enhance end-to-end meter-to-cash processesCollaborate with functional, technical, and client stakeholders to implement high-quality solutionsProvide troubleshooting, system support, and documentation as required
Required QualificationsStrong experience with Oracle Utilities Application Framework (OUAF)Proficiency in PL/SQLExperience designing batch processing and scheduling solutionsUnderstanding of Oracle Utilities integrations and system configurationsSolid knowledge of meter-to-cash business processesFunctional understanding of one or more Oracle Utilities modules:CC&BC2MCCSMDMSGGPreferred QualificationsExperience in utility industry implementationsStrong analytical, documentation, and problem-solving skillsAbility to work independently and collaboratively in cross-functional teams
We are seeking a full-time Inside Sales Consultant to conduct outbound B2B sales calls to small, service-based businesses across the US and Canada, including home renovation, plumbing, roofing, landscaping, and remodeling companies. You will manage high-volume lead pools, meet sales targets, and maintain accurate reporting while working aligned with North American business hours.
Key Responsibilities
Qualify leads, handle objections, and close subscription-based salesMaintain accurate records and sales activity documentation in CRM toolsMeet daily call volume and monthly sales targets consistentlyUphold professionalism, reliability, and performance standards
PerksFixed Monthly Salary Package (in Php) with night differentials ON TOP of Incentives & Commissions (in USD)Free daily mealsWellness programsPaid time offOffice locations available at: KSS Building, Buhangin, Davao City and Aeon Towers, Bajada, Davao City
Incentives & Commissions:Paid in US DollarsDirectly tied to sales performance with no hard cap
Work ScheduleGraveyard shiftFixed night schedule aligned with US and Canada business hours
Ideal CandidateRequired experience in outbound B2B sales, SaaS sales, or appointment settingProven ability to meet or exceed sales targetsExcellent spoken and written English communication skillsComfortable navigating sales conversations, objections, and closingStrong organizational and reporting skillsPreferred experience selling tech or subscription-based productsReliable, disciplined, and motivated by performance-based earnings
