Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First: Everything we do is driven by our Mission.
We are Remote First: We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
We are AI First: We are committed to using AI to accelerate our mission; AI is a fundamental part of how we operate, innovate, and scale.
We are Apolitical: We do not take a position on political or social topics, unless it relates to our Mission.
We Live by Our Values: We role model our values 100% of the time.
We Expect High Performance: We set a high standard and we’re not satisfied with being average.
The role
The Credit Controller plays a crucial role in the operations of our Finance team. Based in the Philippines and reporting to the Senior Credit Controller, you will be responsible for ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams.
This role is vital to maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively. You will thrive in this position if you are extremely organised, have a deep knowledge of Accounts Receivable processes, reconciliations and enjoy working in a fast-paced environment.
Your responsibilities will include:
Collections & Relationship Management: Actively correspond with customers by phone and email to verify payment status, resolve outstanding issues, and maintain a positive customer relationship.
Service Excellence: Deliver high-quality customer service and resolve inquiries via Zendesk, Slack, and phone calls.
Ledger Maintenance: Reconcile the Accounts Receivable ledger to ensure all payments and credit memos are properly posted and bank variances are reconciled.
Reporting: Assist the Senior Credit Controller and Credit Controller Lead with AR reporting, collection status, write-off reports, and creating credit memos.
Dispute Resolution: Resolve late payments, prepare Letters of Demand when necessary, and endorse customers to 3rd parties if applicable.
Payment Application: Responsible for applying AR payments across all bank accounts.
Who you are
Experience: You have 3+ years of A/R, collections, and bank reconciliation experience.
Financial Savvy: You possess strong financial acumen and a deep understanding of Accounts Receivable processes.
Communicator: Excellent verbal and written English skills to communicate effectively with customers and internal stakeholders.
Problem Solver: You are a critical and creative thinker who can identify issues related to overdue payments and propose new best-practice solutions.
Technical Skills: Intermediate Excel skills are required. (It’s a bonus if you are familiar with Zuora, Upflow, Zendesk, Trovata, Salesforce, or Xero) .
Mindset: You are customer-centric, service-oriented, and able to work autonomously with minimal supervision.
Negotiator: Ability to negotiate payment arrangements while maintaining positive relationships.
What we can offer
Joining Employment Hero means:
Remote Work: Work remotely with the flexibility to own your time and impact.
Cutting-edge Tools: Access tools to amplify your work and knowledge.
Ambitious Environment: Surround yourself with outcome-driven colleagues who challenge you to do your best work.
Equity: Own ESOP (employee share options) in a fast-growing tech company.
Benefits: Generous parental leave, WFH office expense budget, and outstanding learning & development opportunities.
Global Gathering: Attend our annual Global Gathering—we're heading to the Gold Coast, Australia, in September 2026!.
Note: We’re AI-first, so you may meet some of our AI tools early in the process to ensure a fair and consistent experience.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply.
Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH WayAt Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role As a Customer Care Specialist, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero HR product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. The expected start time is Monday to Friday from 10pm -7am local PH time.
Your key focus areas will be
Responding to and resolving customer tickets, calls and queries related to the Employment Hero HR Platform in a timely manner.
Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads.
Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.
Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
Exposure to working in fluid, high change and high velocity environments.
Problem solving skills with a sound and thorough approach to troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.
What we can offerAt Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
Remote & Flexible working. Work from wherever you do your best
You’ll also have access to a wide range of benefits that includes - a very generous parental & carers leave policy, a WFH office allowance, De Minimis Allowance (per month), private health & life insurance cover and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH WayAt Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role As a Customer Care Specialist, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero HR product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. The expected start time is Monday to Friday from 6am local PH time.
Your key focus areas will be
Responding to and resolving customer tickets, calls and queries related to the Employment Hero HR Platform in a timely manner.
Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads.
Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.
Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
Exposure to working in fluid, high change and high velocity environments.
Problem solving skills with a sound and thorough approach to troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.
What we can offerAt Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
Remote & Flexible working. Work from wherever you do your best
You’ll also have access to a wide range of benefits that includes - a very generous parental & carers leave policy, a WFH office allowance, De Minimis Allowance (per month), private health & life insurance cover and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
