Purpose of the role:This role focuses on implementing and monitoring controls, maintaining compliance tooling, executing testing and certification activities, and supporting markets with documentation, training and remediation. It is hands‑on, detail‑oriented, and requires strong coordination, communication and problem‑solving skills, working closely with control owners and functional teams across APAC.
Job role and responsibilities:
Controls Leadership & Integration Act as a control's ambassador supporting the integration of new businesses, acquisitions, or significant change into client's internal control environment across APAC. Provide support, guidance, and training to ensure Group standards are well understood and embedded in day-to-day operations.
Internal Controls Framework (Assurance Cycle) Execute the end-to-end internal control assurance cycle for assigned APAC markets/entities, including control walkthroughs, evidence requests, sample selection support, and validation of evidence against ICS requirements. Support control owners to complete self-assessments and certifications by clarifying control objectives, frequency, roles (preparer/reviewer/approver) and evidence standards. Execute periodic control certification / operating effectiveness activities, ensuring results are documented and communicated with clear actions and owners. Maintain trackers of control gaps, deviations/dispensations, and remediation plans; follow up proactively to ensure timely closure and escalation of overdue items.
Controls Design, Implementation & Continuous Improvement Support markets to document and improve controls across key end-to-end processes (e.g., Order-to-Cash, Procure-to-Pay, Record-to-Report, Inventory, Treasury, Leasing/IFRS16, Payroll, ITGCs and data privacy where applicable). Identify recurring control themes and root causes; recommend pragmatic solutions including standard templates, checklists, workflow changes, or systems-enabled controls to strengthen and simplify the control environment.
Controls Technology & Reporting Support the maintenance and effective use of the compliance / controls tooling (e.g., controls library, certifications, evidence repositories, dashboards) in coordination with Regional and Group teams. Own day-to-day maintenance of the controls library/compliance module for assigned scope, including timely updates to control documentation and certification programmes, and liaising with technical support as needed Prepare inputs for monthly/quarterly internal controls reporting packs for APAC stakeholders (compliance status, certifications progress, key gaps, themes, and remediation actions). Use data and dashboards to identify trends, prioritise hotspots, and support risk-based planning of assurance activities.
Stakeholder Engagement & Training Act as a controls business partner to Finance, HR, Operations, Procurement, and IT leaders across markets; provide constructive challenge and pragmatic guidance. Deliver controls awareness sessions and targeted training for control owners and process teams; promote a "first line ownership” culture. Collaborate with Internal Audit, Risk, and external assurance providers as required, ensuring efficient coordination and strong evidence quality.Change Management & Project Support Support change programmes (e.g., ERP rollouts, process transitions, shared services changes) by assessing control impacts, advising mitigations and validating that key controls remain effective during change. Support process deep-dives where requested and assist with embedding control KPIs to monitor control health.
Hybrid Working, Confidentiality & Data Protection Operate effectively in a hybrid set-up; maintain secure handling of evidence and confidential information when working remotely. Ensure control documentation and evidence handling aligns with applicable data privacy expectations in the Philippines and clients' policies (e.g., secure storage, access controls, least privilege). Support adherence to telecommuting/remote work requirements by ensuring processes include clear work expectations, fair treatment principles, and documented arrangements where applicable.
Skills and Experience required: Qualified Accountant [with at least [3] years PQE], preferably with Big4 or equivalent experience Working knowledge of internal control frameworks and assurance/testing methodologies; experience with IT general controls (ITGCs) and systems-enabled controls is desirable. Internal audit and/or CISA qualifications are beneficial. Experience maintaining controls libraries, evidence repositories and certification programmes in a GRC/compliance tool (or equivalent controls tooling) is desirable. Strong stakeholder management skills with the ability to work effectively in a matrix and across cultures; able to influence without formal authority. Strong analytical and problem-solving capability; able to understand complex processes, identify risks, and propose practical control improvements. Ability to effectively plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Clear written and verbal communication skills; comfortable presenting, facilitating walkthroughs and producing concise reporting. Impeccable track record of discretion, ethics and confidentiality
About the RoleAs our Operations Manager, you will play a crucial role in building, optimizing, and scaling the company’s operational processes. You will ensure smooth day‑to‑day operations, develop internal systems, and help drive organizational efficiency as we grow. This role is ideal for someone who thrives in fast‑paced startup environments and enjoys creating structure from the ground up.Key Responsibilities1. Operational Strategy & ManagementDevelop and implement processes, SOPs, and workflow systems across all departments.Monitor overall operational performance and recommend improvements.Create and track KPIs for operational efficiency and business growth.Ensure compliance with Philippine laws, regulations, and industry standards.2. Team Leadership & CoordinationOversee daily operations and coordinate with cross‑functional teams (Sales, Marketing, Finance, HR, etc.).Lead, mentor, and develop operational staff.Facilitate clear communication across teams and ensure proper execution of initiatives.3. Project & Process ManagementManage company projects from planning to execution and evaluation.Lead optimization initiatives to increase productivity, reduce costs, and improve customer experience.Implement tools, systems, or software to enhance internal operations.4. Financial & Administrative OversightWork closely with Finance to monitor budgets, expenses, and operational costs.Support management in forecasting, planning, and resource allocation.Ensure proper documentation, contract management, and administrative compliance.5. Vendor, Partner & Client ManagementBuild and maintain strong relationships with suppliers, partners, and third‑party service providers.Negotiate contracts and agreements to support company operations.Handle issue escalation and ensure timely resolution of operational concerns.QualificationsBachelor’s degree in Business Administration, Operations Management, or any related field.3–5 years of experience in operations, preferably in a startup or fast‑growing company.Strong leadership, organizational, and decision‑making skills.Excellent communication skills (verbal and written).Experience with project management tools (e.g., Asana, Trello, Monday.com) is a plus.Ability to thrive in an agile, evolving environment.Strong analytical and problem‑solving abilities.Knowledge of Philippine labor laws and compliance is an advantage.Key CompetenciesStrategic thinkingProcess-driven mindsetHigh attention to detailAdaptability & resilienceStrong interpersonal skillsBusiness acumenResults-oriented
🌟 ECLARO is hiring Customer Service Representatives for our BPO clients who are currently RAMPING UP! 🌟
📩 How to Apply:Send your updated resume to joseph.rellora@eclaro.com🌛 Night Shift
🖥️ Virtual Hiring Process📍 Location:🎄 Mall of Asia, Pasay🎄Alabang
🚀 Join us now and kick-start your journey with our growing BPO clients!
About the Role:
The company is a fast-growing global dental technology company, hiring skilled dental Live Scan Review Specialists to support the quality assurance of digital dental impressions taken bydental offices and clinicians.
You will serve as a specialized expert, performing live and post-submission scan reviews of digital impressions while actively educating and coaching new dental practices in mastering intraoral scanning techniques to achieve the best possible restoration outcomes. This role demands extensive dental expertise, strong attention to detail, and strict adherence to established quality procedures.
This role is ideal for professionals with extensive dental design and anatomy knowledge, experience with digital intraoral scanning equipment, and a commitment to maintaining superior quality standards in customer-facing roles in a fast-paced environment. You will be on the front lines, managing high-volume, complex clinical inquiries and scan quality reviews, often handling up to two live chat sessions simultaneously to maximize practice efficiency.
Key Responsibilities:
• Execute live and post-submission reviews of digital impressions using connecting software and SOPs, providing real-time guidance to dental staff on correct scanning protocols and technique improvements.• Skillfully identify and assess technical and clinical issues within the digital impression data (e.g., inadequate margins, tissue over margin, bite alignment).• Provide clear, concise, and professional feedback via chat and voice to dental practice customers.• Maintain accurate and detailed documentation of all scan review findings and feedback within support systems and tools.• Prioritize reviews based on production deadlines and case urgency to meet all established Service Level Agreements (SLAs).• Stay current with all standard operating procedures (SOPs), new technologies, and clinical workflows.• Document and track recurring practice-specific technique errors to inform targeted coaching efforts and ensure long-term improvement in scan quality.
Qualifications:• Minimum 2 years of experience as a dental laboratory technician, dental office assistant, or CAD/CAM designer.• Extensive knowledge of dental anatomy, terminology, and morphology (e.g., identifying tooth margin, tissue over margin, bite alignment).• Experienced user of 3Shape Design and Intra-oral scanner software & hardware required (recommended 4+ years of experience)• Strong written and verbal communication skills for conveying complex technical feedback clearly and concisely.• Chairside experience along with lab experience preferred.• Customer Service Experience required with proven bility to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience.• Calm, professional, and clear under pressure—especially during time-sensitive quality checks.• Ability to problem-solve independently.• Tech savvy with ability to learn new technologies and platforms quickly.• Ability and desire to work in an ambiguous, high velocity environment.• Proven ability to multitask effectively under pressure.• Implant experience is a plus, but not required.
About the RoleThe Head of Human Resources will establish and lead the entire HR function of the organization. This role is both strategic and hands‑on—ideal for an HR leader who can design frameworks from the ground up, build a strong company culture, ensure compliance with Philippine labor standards, and support the rapid scale‑up of a startup.Key Responsibilities1. HR Strategy & LeadershipDevelop and execute a comprehensive HR strategy aligned with business goals.Advise the CEO and leadership team on organizational planning, talent strategy, and people initiatives.Set up HR policies, workflows, and systems suitable for a growing startup environment.2. Talent Acquisition & Employer BrandingLead recruitment initiatives and ensure a strong, streamlined hiring pipeline.Develop effective job designs, selection processes, and onboarding programs.Build employer branding programs to position the company as a top workplace in the Philippines.3. Compensation, Benefits & HR OperationsDesign competitive compensation and benefits structures tailored to the Philippine market.Oversee payroll reviews, government-mandated benefits (SSS, PhilHealth, Pag-IBIG), and all statutory obligations.Manage HRIS, personnel administration, documentation, and overall HR operational efficiency.4. Culture, Employee Engagement & DevelopmentChampion company culture and foster an environment of collaboration, growth, and accountability.Develop performance management systems, learning paths, and development programs.Lead team-building initiatives, engagement activities, and wellness programs.5. Legal Compliance & Employee RelationsEnsure full compliance with Philippine labor laws and DOLE regulations.Handle employee relations, disciplinary cases, conflict resolution, and internal investigations with fairness and confidentiality.Maintain updated knowledge of labor regulations and apply best practices for mitigating risks.6. HR Analytics & Continuous ImprovementEstablish HR KPIs and dashboards to support leadership decision-making.Monitor workforce trends, engagement results, turnover, and hiring metrics.Continuously enhance HR processes for scalability and efficiency as the company grows.Qualifications & CompetenciesEducation & BackgroundBachelor’s degree in Human Resources, Psychology, Business Administration, or any related field.Leadership background within HR and exposure to building HR functions or scaling organizations.Strong understanding of Philippine labor standards and compliance requirements.Skills & AttributesStrong leadership and people-management capabilities.Excellent communication, interpersonal, and conflict-management skills.Strategic thinking paired with hands-on execution.High integrity, professionalism, and emotional intelligence.Ability to thrive in a fast-paced, dynamic, and evolving startup environment.
🌟 ECLARO is looking for Customer Service Representatives for our BPO clients which are currently RAMPING UP! 🌟
📩 How to Apply:Send your updated resume to joseph.rellora@eclaro.com
🌛 Night Shift🖥️ Virtual Hiring Process
📍 Location:🎄 Ayala, Makati
🎓 Qualifications:
⭐️ No work experience required for:
-SHS graduates-2nd year college undergrads (with no back subjects)-Associate degree holders-College fresh graduates
⭐️ Graduates of the old high school curriculum must have at least 6 months of BPO experience⭐️ Tenured BPO agents are also welcome to apply
🚀 Join us now and start your journey with our BPO clients!
Job SummaryThe Operations Manager is responsible for overseeing daily operations within the BPO environment, ensuring service delivery meets client expectations, operational efficiency is maintained, and teams achieve performance targets. This role involves managing people, processes, and client relationships while driving continuous improvement.Key Responsibilities1. Operations ManagementOversee end-to-end BPO operations (voice/non-voice processes).Ensure SLAs, KPIs, and quality standards are consistently met.Monitor real-time performance and implement corrective actions.Drive process improvements to enhance productivity and efficiency.2. Team LeadershipLead, coach, and develop Team Leaders and support staff.Conduct regular performance reviews and provide feedback.Build a high-performance culture focused on accountability and results.Manage workforce planning, staffing, and scheduling.3. Client & Stakeholder ManagementAct as the primary point of contact for clients.Conduct business reviews and present performance reports.Ensure client satisfaction and manage escalations effectively.4. Quality & ComplianceEnsure adherence to internal policies, compliance standards, and regulatory requirements.Work closely with Quality and Training teams to improve service delivery.Drive initiatives for continuous quality improvement.5. Financial & Business ManagementManage budgets, cost optimization, and profitability targets.Analyze operational data and generate actionable insights.Support business growth through process scaling and transitions.6. Risk & Issue ManagementIdentify operational risks and implement mitigation plans.Handle critical incidents and ensure business continuity.
Qualifications & SkillsEducation:Bachelor’s degree in Business Administration, Management, or related fieldExperience:8–10 years of experience in BPO/Contact Center operations.At least 5+ years in a managerial role.Skills:Strong leadership and people management skillsExcellent communication and stakeholder managementAnalytical and problem-solving abilitiesKnowledge of BPO metrics, tools, and best practicesProficiency in MS Office and reporting toolsPreferred CompetenciesExperience in Lean, Six Sigma, or process improvement methodologiesExposure to workforce management toolsAbility to manage multiple accounts/processesWorking ConditionsWillingness to work in shifts (including night shifts, if required)Fast-paced, performance-driven environment
ECLARO is an award-winning professional services firm headquartered in New York City andoperating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to asingular purpose: providing the Right People to meet every client’s needs and solve businesschallenges through strategic staffing, permanent placement, custom outsourcing & offshoring.Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programsto promote innovation, automation and process improvement.
About the Role:We are seeking a Service Delivery Manager to lead customer support operations (email, chat,and voice) for a key client engagement. This role is responsible for driving service excellence,managing performance, and ensuring strong alignment with client expectations in a high-volume, SLA-driven environment.
Key Responsibilities:• Lead and manage end-to-end service delivery for customer support operations• Act as the main escalation point for internal teams and client stakeholders• Drive performance against SLAs/KPIs (AHT, response time, quality, CSAT, productivity)• Monitor ticket queues, workflows, and reporting via platforms like Zendesk• Partner with stakeholders on workforce planning, staffing, and capacity management• Establish and enforce QA frameworks, scorecards, and continuous improvementinitiatives• Ensure accurate tracking, reporting, and insights across all operational metrics• Oversee scheduling, attendance, and service continuity across teams• Lead regular governance meetings, performance reviews, and client updates• Manage team performance, coaching, and engagement to drive high-quality output• Support hiring, onboarding, and training programs to strengthen team capability• Drive knowledge management (SOPs, playbooks, decision trees) across teams• Lead incident management, BCP coordination, and operational risk mitigation• Promote employee engagement and retention in a fast-paced environment
Qualifications:• 7+ years of experience in Service Delivery, Operations, or Client Services• 3–5 years in a leadership role within customer support/contact center environments• Experience managing offshore or distributed teams supporting global clients• Strong background in SLA/KPI management and performance improvement• Hands-on experience with Zendesk or similar CRM/ticketing tools• Proven expertise in QA frameworks, coaching, and process improvement11/F One Felicity Center, Commonwealth Avenue, Brgy. Holy Spirit, QC Philippines• Experience in workforce management, scheduling, and capacity planning• Strong analytical, problem-solving, and stakeholder management skills• Excellent communication skills with the ability to engage senior stakeholders• Experience in healthcare, dental, or similar industries is a plus• Bachelor’s degree in a relevant field preferred
Job Overview:We are seeking passionate and skilled Customer Service Representatives (CSRs) to join our team. The ideal candidate should have excellent communication skills, a strong background in customer service, and the ability to thrive in a dynamic environment. Prior experience in utilities or credit & collections is preferred.
CSR Responsibilities:Attract potential customers by answering product and service questions and suggesting information about other products and services.Maintain customer records by updating account information.Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.Prepare product or service reports by collecting and analyzing customer information.Contribute to team efforts by accomplishing related results as needed.
Qualifications:Good communication skills.Amenable to work onsite.Minimum of 1 year of experience in a related role.Transcript of Records (TOR) and Diploma must be ready.Ability to start immediately.
Preferred Experience:Utilities background with strong customer service experience and above-average communication skills. (Utility account, Day shift)Credit and collections background with strong customer service experience and above-average communication skills. (Collections account, Night shift)
If you’re customer-focused, have exceptional communication skills, and meet the qualifications, we’d love to hear from you!
Apply today!
Job Types: Full-time, PermanentEducation:Bachelor's (Required)Experience:Customer Service Representative: 1 year (Required)Language:English (Required)
Live Scan Review Specialist (Dental Technology)
About ECLAROECLARO is an award-winning global professional services firm headquartered in New York City, with operations across the U.S., Canada, UK, Ireland, Australia, and the Philippines. We specialize in strategic staffing, permanent placement, outsourcing, and offshoring solutions. Through our proprietary TRINIT-E® Service Maturity Model, we help organizations drive innovation, automation, and operational excellence.
About the OpportunityWe are partnering with a fast-growing global dental technology leader that is transforming digital dentistry. We are looking for a Live Scan Review Specialist who will play a critical role in ensuring the quality and clinical accuracy of digital dental impressions submitted by dental practices worldwide.
This is not a routine QA role. You will serve as a clinical and technical expert, conducting live and post-submission reviews of intraoral scans while actively coaching dental teams to elevate their scanning techniques and achieve optimal restoration outcomes.If you have deep expertise in dental anatomy, digital workflows, and intraoral scanning—and thrive in a fast-paced, customer-facing environment—this is an opportunity to make a measurable impact in modern dentistry.
What You’ll DoPerform real-time (live) and post-submission reviews of digital impressions using established SOPs and connected software platformsIdentify and assess clinical and technical issues such as margin accuracy, tissue over margin, bite alignment, and scan completenessProvide clear, structured, and professional guidance via chat and voice to dental officesManage multiple live chat sessions simultaneously while maintaining accuracy and professionalismPrioritize cases based on production timelines and SLA requirementsDocument findings thoroughly and track recurring technique errors to support long-term practice improvementStay current with evolving digital dentistry technologies and clinical workflows
What We’re Looking ForMinimum 2 years of experience as a dental laboratory technician, dental assistant, or CAD/CAM designerStrong knowledge of dental anatomy, morphology, and terminologyHands-on experience with 3Shape Design software and intraoral scanning systems (4+ years preferred)Chairside and lab experience is highly valuedStrong customer service skills with the ability to de-escalate and guide clients professionallyAbility to remain calm and precise during high-volume, time-sensitive reviewsComfortable working in a high-velocity, evolving environmentImplant experience is a plus
Why Join This TeamWork at the forefront of digital dentistry innovationBe a recognized clinical subject matter expertInfluence scan quality and restoration success globallyGain exposure to cutting-edge dental technologiesJoin a high-performance, collaborative, and growth-driven environment
If you are passionate about precision, quality, and advancing digital dental workflows, this role offers the platform to showcase your expertise and grow within a global dental technology ecosystem.
