dnata is the largest travel management organisation in the Middle East, with over 50 years of experience in the industry. Over the years, we have established successful partnerships with a range of first-class service providers, in order to offer you the best travel products in the world. Our Services range from Retail, Business, and Airline General Sales Agent Services and Destination Management.
The Pre-Approval Doctor- Medical Benefits will work within the Medical Benefits team and will be responsible for issuance of pre-approvals to medical providers for specific services mentioned in the contractual SOP. The role holder will manage telephone and system approvals and be responsible for confirming cover based on member’s eligibility, scheme terms and utilisation history.
Minimum requirements:
Applicants must be willing to work and relocate to Clark, Pampanga.Medical Degree from a recognized universityCurrent License to practice in the PhilippinesExperience working in a medical insurance field is preferred2 years post qualification experience, preferably in Emergency Room, General Practice or Family MedicineComputer literate, Proficiency in the MS Office Suite of Software. (Excel/Word/Power Point)Proficiency in written and spoken English.
Key Responsibilities and Accountabilities
Action pre-approval transactions from contracted medical providers in line with agreed operating procedures and service level agreementsUse medical training, knowledge and departmental guidelines to ensure accurate assessment of pre-approvalsEnsure consistent application and review of treatment plans to ensure cover in line with contracted pricingComplete system and written administration in line with audit requirements and ensure approvals are documented in correct detail to support smooth claims administration.Complete activities in line with service agreements while demonstrating ability to prioritise according to medical urgencyEnsure correct reference to policy of all communication whether verbal or in writingRespond to call centre phone queries/ online chat function related to coverage queries and claims in line with published protocols.
Salary: 90-100K all in PackageWork Setup: 6 mos straight onsite; Work from home after
Job Purpose
The Recruitment Officer is accountable for the end-to-end delivery of Talent Acquisition for all dnata Singapore roles, regardless of location, operating from the centralised recruitment hub in Clark, Philippines.
The role ensures all approved vacancies are filled within agreed timelines, in a cost-effective, compliant, and sustainable manner, while supporting dnata Singapore’s operational continuity and long-term workforce needs. The position owns recruitment execution, sourcing channels, recruitment systems talent pipelines, early career programmes, employer branding initiatives, and recruitment governance, with clear handover to designated onboarding teams post-offer.
Minimum Requirements
Diploma in Human Resource Management or related discipline; Degree preferred.3–5 years of end-to-end Talent Acquisition experience, preferably in high-volume or operational environments (aviation, logistics, ground handling, or similar).Proven experience managing the full recruitment lifecycle independently.Experience in direct sourcing through LinkedIn Recruiter is advantageous.Hands-on experience with Applicant Tracking Systems; Knowledge of SAP SuccessFactors Recruitment module is advantageous.Working knowledge of Singapore Employment Act, Ministry of Manpower (MOM) recruitment-related regulations, and fair hiring practices.Experience managing job portals, recruitment vendors, talent pipelines, and early career initiatives.Strong organisational, stakeholder management, and analytical skills.Excellent written and spoken English.Proficient in Microsoft Office; SAP experience is an advantage.Able to work independently in a regional / offshore recruitment model supporting Singapore operations.
Job Accountabilities and Responsibilities
Recruitment Delivery & Workforce FulfilmentDeliver end-to-end recruitment for all dnata Singapore roles on all seniority levels, including (frontline, operational, professional, and managerial positions)Translate approved manpower plans into timely and executable hiring actions.Ensure vacancies are filled within agreed Service Level Agreements (SLAs) for time-to-fill and hiring volumes.Identify recruitment risks and implement mitigation actions to prevent operational impact.Recruitment Operations & SystemsAct as functional owner of the Applicant Tracking System (ATS) and Recruitment systems.Ensure requisitions are properly approved, tracked and closed in accordance with governance and audit requirements.Maintain recruitment data integrity, dashboards, and reporting to support workforce planning and decision-making.Drive continuous improvement of recruitment processes, controls, and candidate experience.Sourcing Channels & Vendor ManagementDevelop and execute sourcing strategies using job portals, referrals, social media, talent communities, and agencies (where approved).Manage job portal subscriptions and recruitment vendors, including performance monitoring.Career Site, Employer Branding & OutreachManage dnata Singapore’s career site, ensuring content accuracy, relevance, and alignment with branding guidelines.Execute employer branding initiatives, including career talks, job fairs, recruitment campaigns, and digital outreach.Partner with HR and relevant stakeholders to strengthen dnata’s employer brand in the market.Talent Pipelines & Early Career ProgrammesBuild and maintain sustainable talent pipelines to support current and future workforce needs.Manage early career initiatives, including Work-Study Diploma (WsDip) and Internship programmes.Collaborate with educational institutions, training providers, and government agencies to support long-term hiring requirements.Compliance, Grants & Hiring HandoverManage end-to-end processing and tracking of applicable government grants and recruitment-related hiring schemes.Ensure recruitment activities comply with Singapore Employment Act, MOM recruitment-related regulations, fair hiring practices, internal policies and dnata governance manual.Handover successful candidates to the HR Operations / Onboarding team in a timely and structured manner to support onboarding and work pass processing.Maintain proper documentation and audit trails for recruitment activities.Stakeholder ManagementPartner with Hiring Managers and HR Business Partners to identify their hiring needs., provide weekly updates and insights, and hiring recommendations.Support broader HR initiatives and projects as required.
The HR Lead will oversee and manage the offshored HR Shared Services team based in Clark, Philippines. This role is responsible for day-to-day operations, service delivery performance, people leadership, quality assurance, and continuous improvement across the HR Shared Services function, for employees based in Singapore. The team supports employees, HR stakeholders, and functional leaders across Singapore.This is a fully onsite role and will act as the primary link between the Singapore HR leadership team and the offshored Shared Services operation. The HR Lead will ensure alignment, compliance, operational excellence, and a strong employee engagement culture within the team.Key Responsibilities:Leadership & People ManagementLead end-to-end HR operations for dnata Singapore, including mentoring, and developing the HR Shared Services team to deliver high-quality, compliant and timely HR operational support across the full employee lifecycle.Maintain strong team morale, engagement, and performance through coaching, regular check-ins, and individual development plans.Foster a culture of accountability, service excellence, and continuous improvement.HR Service Delivery & Operational ExcellenceAct as the primary escalation point for complex or sensitive HR operational issues, ensuring timely resolution, risk mitigation, and stakeholder alignment.Oversee end-to-end HR service delivery including HR administration, recruitment, onboarding & offboarding support, employee lifecycle transactions, performance management, learning and development, HR data management and reporting, benefits coordination, employee engagement, HR system support and ticket resolution .Ensure SLAs, KPIs, and quality standards are consistently met and proactively address performance gaps.Build and maintain strong relationships with the Managing Director, HR Business Partners, Payroll, and other internal stakeholders locally and in Singapore to ensure seamless execution of HR and people-related processes.Process Improvement & Digital EnablementBUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.Identify process gaps and improvement opportunities to enhance efficiency and employee experience.Simplify workflows, optimize digital tools, and drive automation and standardization across HR processes.Support the effective implementation and adoption of HR technology enhancements.HR Systems, Data & ReportingDevelop and maintain HR metrics, dashboards, and reports to provide regular updates, insights, and recommendations to the Singapore HR leadership team.Monitor data accuracy and integrity across HR systems including SAP HR or other HRIS platforms ensuring data accuracy, system integrity, effective reporting, and working closely with IT to resolve system issues and support enhancements.GovernanceEnsure compliance with local Philippines and Singapore employment laws, internal policies, and the dnata governance manual.Maintain HR policy governance by partnering with Centres of Excellence to ensure HR policies and SOPs remain current, compliant, and consistently appliedEnsure robust data privacy controls and safeguard confidential information.Maintain audit readiness and adherence to internal HR controls.Requirements:Bachelor’s degree in Human Resources, Business Administration, or related field.Minimum 5 years’ experience in HR Operations or Business partnering, ideally within a shared services or offshore environment.Minimum of 2 years’ experience in a supervisory role with team management responsibilities.Strong understanding of HR best practices, employment-related legislation, and compliance requirements.Ability to multi-task, manage priorities, and work effectively in a fast-paced, dynamic environment.Excellent communication and problem-solving skills, with a proactive and solution-oriented mindset.Knowledge of Philippines and Singapore labour law will be an advantage.Working knowledge of SAP HR and HRIS systems will be an advantage.
