OverviewThis is a Contractual post. The Service Desk Junior is responsible for providing first-level IT support, ensuring smooth day-to-day IT operations by assisting users with technical issues, managing tickets, and maintaining IT documentation. This role requires strong communication skills, problem-solving abilities, and a proactive approach to IT support.
Responsibilities and Duties
First-Level SupportAct as the initial point of contact for IT-related issues, providing prompt assistance via phone, email, chat, or in-person.Diagnose and troubleshoot basic technical issues, escalating complex problems to the appropriate support teams.Maintain detailed records of user interactions, documenting issues and resolutions.
Ticket Management & AssignmentLog and categorize incoming tickets, ensuring they are assigned to the appropriate IT personnel for resolution.Track and follow up on open tickets to ensure timely resolution and user satisfaction.
Onboarding & Offboarding ManagementOversee employee onboarding, including provisioning user accounts, setting up hardware, and installing software.Ensure proper offboarding procedures, including revoking access, retrieving assets, and updating records.
Documentation & Knowledge ManagementCreate and maintain knowledge base articles, FAQs, and troubleshooting guides for common issues.Contribute to IT documentation to improve efficiency and reduce repeated inquiries.
Technical TroubleshootingAssist users with password resets, software installations, network connectivity, and system access issues.Support remote users in troubleshooting VPN and other remote access issues.
ITIL & Service DeliveryFollow ITIL best practices for incident and request management.Ensure adherence to IT policies and security protocols when assisting users.
Technical SkillsBasic knowledge of Windows, macOS, Microsoft 365, Active Directory, and ticketing systems (e.g., Jira Service Management).Familiarity with network troubleshooting, including VPN and internet connectivity issues.Ability to follow standard operating procedures (SOPs) and escalate issues appropriately.
Education & Work ExperienceAssociate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).1-2 years of experience in an IT support or service desk role.Strong communication and customer service skills.Ability to multitask and work under pressure in a fast-paced environment.Contractual
Work ArrangementFULL ONSITE IN CLARK
Overview We are seeking an experienced DevOps Engineer 2 to join our infrastructure team. This intermediatelevel role focuses on managing and optimizing our AWS cloud infrastructure while maintaining robust CI/CD pipelines in GitLab. The ideal candidate will bridge development and operations teams, ensuring reliable, scalable, and secure deployment processes.
Primary Duties and Responsibilities
AWS Infrastructure • Design, implement, and maintain scalable AWS infrastructure using services such as EC2, ECS, Lambda, RDS, and S3 • Manage Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AWS SAM, and/or AWS CDK • Configure and optimize Auto Scaling Groups, Load Balancers, and VPC networking • Implement AWS security best practices including IAM roles, security groups, and compliance monitoring • Monitor infrastructure performance using CloudWatch, AWS X-Ray, and third-party monitoring solutions • Optimize cloud costs through right-sizing, reserved instances, and resource lifecycle management
GitLab CI/CD Pipeline Management • Design, build, and maintain CI/CD pipelines in GitLab for multiple applications and environments • Configure GitLab runners and optimize build performance across different deployment targets • Implement automated testing, security scanning, and quality gates within pipelines • Manage GitLab project configurations, branch protection rules, and merge request workflows • Troubleshoot pipeline failures and provide guidance to development teams on best practices • Maintain pipeline templates and shared libraries to standardize deployment processes
General DevOps Responsibilities • Collaborate with development teams to improve application deployment strategies and reliability • Implement and maintain monitoring, logging, and alerting solutions • Partner with CloudOps team in incident response and post-mortem analysis • Document infrastructure designs, runbooks, and standard operating procedures • Support containerization efforts using Docker and orchestration platforms • Ensure backup and disaster recovery procedures are properly implemented and tested
Required Qualifications • 4+ years of experience in DevOps, cloud infrastructure, or site reliability engineering • Strong hands-on experience with AWS services and architectural patterns • Proficiency with GitLab CI/CD, including YAML pipeline configuration and runner management (experience with other git based CI/CD platforms acceptable) • Experience with Infrastructure as Code tools (Terraform, CloudFormation, or similar) • Solid understanding of containerization technologies (Docker, Kubernetes/EKS) • Knowledge of scripting languages (Python, Bash, or PowerShell) • Experience with monitoring and logging tools (CloudWatch, DataDog, etc.) • Understanding of networking concepts, security principles, and compliance frameworks • Strong problem-solving skills and ability to work in a collaborative environment
Preferred Qualifications• AWS certification (DevOps, Developer or Solutions Architect Associate) or similar relevant certification • GitLab certifications or extensive GitLab administration experience • Familiarity with security scanning tools and DevSecOps practices • Experience with database administration and backup strategies • Understanding of compliance and security frameworks (PCI DSS, OWASP, etc.)
Role SummaryWe are hiring a Software Development Engineer with strong backend or full-stack development skills who will focus on building and modernizing our test automation frameworks and infrastructure. This is not a QA or tester role. This is a software development position with a focus on tools and architecture that enable scalable, maintainable, and intelligent automation.You will work closely with the Technical Test Manager and collaborate with QA and DevOps teams to rebuild our internal automation tooling from the ground up. You are expected to bring software engineering best practices to the automation space, including modular design, scalability, performance, and maintainability.required to have experience with automation testing, must be willing to undergo training in automation concepts and tools. Your primary responsibility is to treat test infrastructure like product code, with the same attention to structure, reusability, and technical rigor.Key ResponsibilitiesRebuild, extend, and maintain custom test automation frameworks used across web and API testingDesign and implement reusable libraries and components for use in test infrastructureWork closely with the Technical Test Manager to align development with automation goalsDevelop tools to improve automation execution, reliability, and reportingEvaluate and integrate third-party solutions including AI-enhanced and low-code automation toolsCollaborate with DevOps to implement automation support into CI/CD pipelinesParticipate in architectural discussions related to automation framework modernizationKey DeliverablesA modern, maintainable automation framework that supports web and API testing across 15+ eCommerce brands, replacing existing fragile or outdated systems.Developer-grade libraries and tools to help QA teams easily create, execute, and maintain automated tests, reducing manual effort and technical barriers.Fully integrated automation in CI/CD pipelines, enabling continuous testing, early feedback, and reliable quality gates during releases.Optimized test execution performance through test parallelization, containerization (e.g., Docker), and cloud/grid infrastructure (e.g., LambdaTest, BrowserStack).Automated reporting and visibility tools that provide clear insights into test execution, failures, and coverage to support faster debugging and QA-developer collaboration.Support for shift-left testing by enabling developers to write integration and API tests as part of the framework design.Enablement of AI/low-code automation capabilities, either through integration or custom tooling, to support scalable, intelligent test creation and maintenance.QualificationsEducationBachelor’s degree in Computer Science, Information Technology, or related fields.ExperienceMinimum 6 years of experience in software developmentStrong programming experience in Python, Java, or JavaScriptHands-on experience with test automation frameworks (e.g., UI, API, or performance testing)Solid understanding of software testing principles, including test design, test strategies, and quality practicesExperience integrating automation into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI)Familiarity with Docker, Kubernetes, or cloud platforms is a plusExperience in building or maintaining automation frameworks is highly preferredBackground in eCommerce or large-scale systems is a plusSoft SkillsStrong problem-solving and analytical thinkingExcellent communication and collaboration skillsWillingness to work with QA, Development, and DevOps to improve quality systemsCurious and open to learning new tools and practicesSelf-motivated and accountable
