Key ResponsibilitiesFraud Analytics & DetectionLead fraud analytics initiatives by monitoring transactions, analyzing reports, and reviewing SQL scripts to detect unusual patterns.Develop, implement, and refine fraud detection rules, strategies, and controls to address emerging trends.Provide ad hoc analytical support for fraud prevention, detection, and recovery efforts.Collaborate with stakeholders to integrate analytics insights into policy enhancements, product launches, and regulatory compliance initiatives.Investigations & ReportingConduct thorough investigations of suspected fraud cases using data-driven approaches.Gather and document evidence, including transaction records and communication logs.Prepare detailed investigation reports with actionable insights and recommendations.Maintain comprehensive records of investigations and present findings to senior management.Risk Management & PreventionPerform risk assessments to identify potential vulnerabilities in banking processes.Recommend and implement data-backed internal controls to mitigate fraud risks.Stay updated on emerging fraud tactics and regulatory requirements.Training & CollaborationSupport the development of training programs to enhance fraud awareness and analytical skills among employees.Collaborate with internal teams (Compliance, Risk, Legal, Audit) and external stakeholders (regulators, law enforcement, industry groups).
The Branch Service Officer supervises the day-to-day operations of the branch including service delivery and compliance to regulations set by the bank and other regulatory agencies. He/She manages the over-all cash and lending operations of the branch. He/She reports to the Branch Operations Head.
Job Requirements:
College graduate of any business related courseShould have at least 1 year supervisory experience in cash & loans operations gained in a bankMust be proficient in Windows-based programs such as Word, Excel and Power PointGood leadership skills and willing to develop and train subordinatesExcellent marketing and interpersonal skillsGood oral and written communication skills with proficiency in the local dialect.
About the job
The Branch Compliance Assurance Officer (BCAO) for Eastern Visayas plays a critical role in validating that branch operations and activities are conducted in compliance with internal policies and industry regulations. This role involves assessing, monitoring, and reporting on the branch's adherence to compliance standards, identifying potential risks, and collaborating with various units to implement corrective measures.
Job Responsibilities:Performs periodic review of Branches and Branch Lite Unit’s operations, processes, and activities to determine if it aligns with Bank policies and proceduresPerforms periodic review of commitment to previous Audit, Compliance and BCAU findings to determine sustained complianceCompetently reviews and provides assessment of all accounts of High-Risk Customers,; CASA, TD and Loan accounts per week (based on agreed count) per Product, through offsite checking of documents, access to System and generated reports,; validation of Branch/BLUs compliance using the Customer Onboarding Review Checklist; check completeness of the uploaded documents in the Customer Records Central Database; check accuracy of all data in the system versus documents submitted of covered reviews; analyze the information or data submitted by the client; documents result or status of compliance per account reviewedMonitors branches’ completion (regularization) of items with incomplete documents/details;Reports and elevates status to the ROH and BCAU HeadProvides support during Internal Audit, Compliance Testing, Risk Management and BSP Audit engagement through monitoring of Branches compliance on timely and complete submission of duly reviewed requirements.Stays updated on industry regulations and compliance standards that may impact the branch.Performs additional Branch Operations Group related responsibilities to be assigned by the Unit Head or Group Head from time to time.Performs operational functions pursuant to the Bank’s Business Continuity Plans upon the approval by Branch Operations Group Head.
Job Requirements:Minimum 3 years of experience in a leadership role within a retail banking or financial services environmentStrong understanding of banking operations, including deposit and lending activities, customer service, and complianceExcellent interpersonal and communication skills, with the ability to effectively manage and motivate a teamProblem-solving and decision-making skills, with a focus on continuous improvementFamiliarity with banking regulations and a commitment to maintaining complianceBachelor's degree in Business Administration, Finance, or a related field, or equivalent experience
As a Branch Manager for City Savings Bank, you will oversee day-to-day branch operations, service delivery, and compliance with bank policies and regulatory requirements. Ensures strong operational controls, excellent customer experience, employee engagement, and achievement of productivity and sales targets while maintaining zero operational losses.
Key Responsibilities:
Operations, Compliance & RiskSupervise daily branch operations in compliance with BSP regulations, bank policies, and Code of ConductMaintain zero operational losses through strong internal controls, audits, and risk managementEnsure timely resolution of audit findings and regulatory issuesSafeguard branch assets, cash, records, and security standardsCoordinate with internal auditors, BSP examiners, and regulatorsFinancial Performance & SalesDrive operational efficiency, cost control, and productivityLead in-branch selling and telesales of bank productsMonitor and achieve branch and telesales targets
Customer ExperienceEnsure high service quality and adherence to service standardsManage customer complaints and feedback within prescribed timelinesMaintain strong relationships with key stakeholders and partners
People ManagementLead, coach, and develop branch officers and service staffConduct regular meetings, performance reviews, and staff briefingsEnsure proper staffing, training, rotation, and discipline
QualificationsCollege graduate of any business courseAt least 3 years of banking experience in a supervisory role in branch operationsStrong leadership, people management, and coaching skillsExcellent marketing, interpersonal, and communication skillsProficient in oral and written communication, including the local dialect
The Reserve Pool Officer primarily acts as a reliever for any position in the Branch such as Branch Operation Head, Branch Service Officer, and Branch Service Associate of any branch that needs back up and/or additional manpower. When acting as a Branch Officer, s/he is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.
Qualifications:• College graduate of any business course;• With at least 3 yrs. banking experience in a supervisory capacity in branch operations;• With good leadership skills and willing to develop and train subordinates• With excellent marketing and interpersonal skills;• With good oral and written communication skills with proficiency in the local dialect;• Willing to travel extensively.
The Branch Compliance Assurance Officer (BCAO) for Central Luzon plays a critical role in validating that branch operations and activities are conducted in compliance with internal policies and industry regulations. This role involves assessing, monitoring, and reporting on the branch's adherence to compliance standards, identifying potential risks, and collaborating with various units to implement corrective measures.
Job Responsibilities:Performs periodic review of Branches and Branch Lite Unit’s operations, processes, and activities to determine if it aligns with Bank policies and proceduresPerforms periodic review of commitment to previous Audit, Compliance and BCAU findings to determine sustained complianceCompetently reviews and provides assessment of all accounts of High-Risk Customers,; CASA, TD and Loan accounts per week (based on agreed count) per Product, through offsite checking of documents, access to System and generated reports,; validation of Branch/BLUs compliance using the Customer Onboarding Review Checklist; check completeness of the uploaded documents in the Customer Records Central Database; check accuracy of all data in the system versus documents submitted of covered reviews; analyze the information or data submitted by the client; documents result or status of compliance per account reviewedMonitors branches’ completion (regularization) of items with incomplete documents/details;Reports and elevates status to the ROH and BCAU HeadProvides support during Internal Audit, Compliance Testing, Risk Management and BSP Audit engagement through monitoring of Branches compliance on timely and complete submission of duly reviewed requirements.Stays updated on industry regulations and compliance standards that may impact the branch.Performs additional Branch Operations Group related responsibilities to be assigned by the Unit Head or Group Head from time to time.Performs operational functions pursuant to the Bank’s Business Continuity Plans upon the approval by Branch Operations Group Head.
Job Requirements:Minimum 3 years of experience in a leadership role within a retail banking or financial services environmentStrong understanding of banking operations, including deposit and lending activities, customer service, and complianceExcellent interpersonal and communication skills, with the ability to effectively manage and motivate a teamProblem-solving and decision-making skills, with a focus on continuous improvementFamiliarity with banking regulations and a commitment to maintaining complianceBachelor's degree in Business Administration, Finance, or a related field, or equivalent experience
The Reserve Pool Officer primarily acts as a reliever for any position in the Branch such as Branch Operation Head, Branch Service Officer, and Branch Service Associate of any branch that needs back up and/or additional manpower. When acting as a Branch Officer, s/he is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.
Qualifications:• College graduate of any business course;• With at least 3 yrs. banking experience in a supervisory capacity in branch operations;• With good leadership skills and willing to develop and train subordinates• With excellent marketing and interpersonal skills;• With good oral and written communication skills with proficiency in the local dialect;• Willing to travel extensively.
The Reserve Pool Officer primarily acts as a reliever for any position in the Branch such as Branch Operation Head, Branch Service Officer, and Branch Service Associate of any branch that needs back up and/or additional manpower. When acting as a Branch Officer, s/he is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.
Qualifications:• College graduate of any business course;• With at least 3 yrs. banking experience in a supervisory capacity in branch operations;• With good leadership skills and willing to develop and train subordinates• With excellent marketing and interpersonal skills;• With good oral and written communication skills with proficiency in the local dialect;• Willing to travel extensively.
A ROPA (Real and Other Properties Acquired) Management Manager oversees the inventory, maintenance, valuation, and disposal of assets—typically vehicles or real estate—repossessed by banks or financial institutions due to loan defaults. The primary goal is to maximize the recovery value of these assets while ensuring compliance with legal and regulatory requirements.
Key ResponsibilitiesAsset Inventory and Monitoring: Maintain a comprehensive and accurate inventory of all repossessed assets (e.g., cars, motorcycles, trucks, real estate), ensuring proper tracking from repossession to final sale.Maintenance and Preservation: Oversee the upkeep, repairs, and securing of ROPA items to prevent deterioration and ensure marketability, particularly for vacant properties or stored vehicles.Valuation and Pricing: Conduct or coordinate appraisals to determine the fair market value of assets and prepare pricing memos to set competitive, profit-maximizing prices.Sales and Disposal: Strategize and execute the disposal of assets through auctions, consignment, dealer networks, or direct sales, aimed at maximizing revenue opportunities.Documentation and Compliance: Ensure all legal documentation, such as titles, sales agreements, and transfer documents, is accurate and completed, adhering to regulatory standards.Reporting and Analysis: Generate regular reports on asset performance, inventory levels, sales, and recovery rates for senior management.Cross-functional Coordination: Liaise between Remedial Management, Legal, Security, and Sales teams to manage risks and expedite the disposal process.
QualificationsEducation: Bachelor’s degree in Business Administration, Finance, Accounting, Real Estate Management, or a related field.Experience: At least 5–10 years of experience in ROPA management, asset management, collections, or recovery, preferably in a banking or finance environment.Technical Skills: Strong knowledge of foreclosure processes, property laws, and valuation techniques.Leadership: Demonstrated leadership skills, capable of managing a team and coordinating with external suppliers/dealers.Communication: Excellent negotiation and communication skills for building relationships with potential buyers and stakeholders.
The Branch Operations Head is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.
Qualifications:• College graduate of any business course• With at least 5 yrs. banking experience in a supervisorial capacity in branch operations• With good leadership skills and willing to develop and train subordinates• With excellent marketing and interpersonal skills• With good oral and written communication skills with proficiency in the local dialect.
