The Personal Loans Business Development Manager is responsible for driving growth in the non-depositor segment of BPI’s Personal Loans business. This role focuses on acquisition strategies through partnerships, lead generation, product feature enhancements, and credit policy improvements. It also aims to scale digital and alternative channels (e.g., online, third-party telesales, direct selling) to expand market reach and increase loan releases, outstanding balances, and revenues.
ResponsibilitiesDevelops and implements strategies to grow Personal Loans from non-depositor segments.Establishes partnerships with external companies (e.g., telcos, delivery services, aggregators) to expand customer acquisitionStrengthens effectiveness of digital and third-party channels for sourcing and distributionCollaborates with Credit Risk to refine risk acceptance criteria and underwriting requirements, improving ease of application and approval ratesWorks with Sales, Distribution, and Digital Solutions teams to widen coverage of non-depositor marketsMonitors competitive activity, market trends, and customer needs to design compelling campaignsPartners with Business Analytics and MIS to build strong performance monitoring systems.Ensures compliance with regulatory and business policiesManages operating expenses related to advertising, publicity, and sales activities.Supervises 1–2 indirect reports (Marketing Associates)
QualificationsBachelor’s degree in Business Management, Marketing, Finance, Economics, Statistics, Data Analytics, or a related fieldMinimum of 3 years’ experience in Marketing, Sales, Business Intelligence, or Product Development1–2 years’ experience in Personal Loans/Unsecured Lending (preferred)Knowledge of acquisition campaign management and channel managementUnderstanding of product and campaign profitability dynamicsFamiliarity with data analytics and market researchStrong product knowledge in Personal Loans and consumer lendingExperience with digital channelsInfluencing and negotiation skillsStrategic thinking abilityStrong analytical and numeracy skillsExcellent communication skillsInitiative and self-starter mindsetSolutions- and results-oriented approachProficiency in MS Word, PowerPoint, and ExcelPreferred background in banks (e.g., Citibank, BDO, Chinatrust) or fintechs (e.g., GLoans, Cashalo, CIMB) with relevant Personal Loans experience
The Business Analytics Officer is primarily responsible for the design, development, and deployment of Business Dashboards and other reporting requirements which are used by management to monitor, evaluate, and forecast business volume and profitability performance driving the overall business analytics requirements of Mass Retail Segment, to enable data-driven market, financial, portfolio, and customer behavior analysis for strategy formulation in line with bank’s business growth objectives.
Core ResponsibilitiesDevelops data-driven insight on acquisition and marketing program under the Segment/Group.Leverages internal and external data source to analyze industry and customer trend, highlighting opportunity to improve brand equity, customer growth, and perceptionUnderstands program and campaign initiative, providing data and analysis for parameter validation or potential enhancementDesigns, maintains, and enhances Business Dashboard and other Business MIS tool to align with business specificationEnsures data integrity and delivers timely, accurate production of regular and ad hoc business MIS requested by Unsecured Lending, Cards, and BanKo business team to monitor, evaluate, and forecast business volume and profitability performanceSupervises the development of business MIS report required by business head and specialist, ensuring proper documentation for consistency in MIS preparationReviews and validates program (e.g., SAS, Excel, Approach, or similar software) created by business MIS analyst to confirm that MIS reporting conforms to the requirement of business owner and specialistInitiates enhancement to the MIS framework and implements process improvement to operationalize existing dashboard and deploy tactical reportCollaborates with Data Management team on data requirement needed to generate MIS and analytical tool
QualificationsBachelor’s Degree in Statistics, Mathematics, Economics, Data Science, or EngineeringExperience in Data Management, Data Engineering, Risk Modeling/Data Science, Credit risk management, Collections, Fraud, Data science/analytics or related disciplines in a consumer lending industryProficient in data/analytical tools, e.g., SAS, Python, VBA, Tableau, etc. and any credit, collections or fraud systemsAnalytical and good problem-solving skillsExcellent written and oral communication skills with distinct ability to convey complex data in a concise understandable manner
The Commercial Banking Relationship Manager is responsible in managing the needs of the large and middle market corporate clients. They are assigned to: (1) cultivate trust and partnership and be designated as one of the top bankers of their existing and potential corporate clients; (2) grow the profitability of its portfolio of accounts by providing timely and appropriate financial solutions to these clients; and (3) ensure positive customer experience with the bank, all within the bank’s policies and guidelines.
Core Responsibilities:Portfolio Management – Relationship Manager is responsible in managing a portfolio of corporate clients and ensuring its profitability. The RMs are expected to cultivate trust and partnership with their clients by initiating sales calls, client engagements, and visits to ensure that all their client needs are properly addressed in a timely manner and with adherence to regulatory and internal policies.Revenue and Income Growth – Relationship Managers ensures attainment of income and volume targets through implementation of business development strategies and initiatives that enhance the breadth and depth of product portfolio in response to corporate clients’ needs. This will help in achieving and sustaining competitive positioning in the market, resulting in optimization of customer satisfaction, retention and wallet share.Customer Care – Relationship Managers ensures positive customer experience with the bank by constantly soliciting customer feedback, competitive scan and market intelligence and working closely with the product groups, channels, operations, legal and compliance units in the bank toward the furtherance of this objective. The RM’s insights and close collaboration with the Bank’s internal units are key to relevant product development and service enhancement.Loan Negotiation, Documentation and Administration – Relationship Managers collaborates with Credit partners in structuring loan packages and on-time line renewals. The RMs also negotiates line terms and conditions with clients then ensures complete documentation and set up of credit approvals. Likewise, the RMs also assist the Credit partners in presenting the account to the Bank’s credit approving bodies.Monitoring Loan Portfolio Credit Quality – Relationship Managers are responsible in monitoring the credit quality of loan portfolio and ensures full compliance with credit policies and standards. Should a loan deteriorate in credit quality or becomes past due, the RMs should strategize and pursue options for loan recovery. After exhausting all efforts, the RMs are responsible for passing on recovery efforts to the Special Account Management Department.People Management – Large Corporates Relationship Managers are responsible in training the Service Associate on day-to-day activities to achieve the client expectations and bank goals.Qualifications:College graduate preferably with a degree in business-related discipline such as Banking, Accounting or FinanceAt least 3 years of banking experience serving commercial accounts either as part of service staff, account management, products, or channels and/or related disciplinesKnowledge in markets, credit and lending, operations, credit policies, risk management and commercial banking products and services to enable cross-sellingKnowledge of Philippines regulatory standards and compliance guidelinesKnowledge of working with commercial clientsWilling to be assigned in Caloocan
The Collections Manager is responsible for ensuring that collections, support, and quality key result areas are consistently achieved to contribute to the overall goals of the business and the bank. This is accomplished through effective supervision and management of Collections Associates and Collection Agencies, with a strong focus on driving high-level performance, delivering excellent customer service, maintaining process proficiency through compliance and training, implementing efficiency and sustainability initiatives, and overseeing capacity planning, talent development, and employee engagement.
Core ResponsibilitiesPre-Delinquency & Past Due ManagementMonitors team and agency performance to meet collection and productivity targetsReviews escalated customer concerns, including reversals and VIP issuesEnsures timely completion of service requests via SalesforceMaintains compliance with BSP, industry, and bank regulationsAgency ManagementOversees accreditation, performance evaluation, and compliance of agenciesUpdates templates, policies, and service level agreementsOperational & Service ExcellenceImplements sound collections practices nationwide (1–180+ days past due)Recommends and executes process improvement projectsEnsures timely and accurate reportingCost & Risk ManagementMonitors team expenses and ensures adherence to budgetManages RAM for Cards/Personal Loans and loss provision targetsDrives sustainability and cost management initiativesPeople LeadershipDevelops and engages employees through training, feedback, and career developmentEnsures compliance with mandatory trainings and regulatory policiesEncourages innovation and process improvement discussionsQuality Assurance & Customer ManagementImplements quality standards in collections processesConducts agency visits, reviews call recordings, and provides feedbackInvestigates complaints and audit findings, ensuring corrective actionsHandles disputes, payment arrangements, and data analysis for service improvement
QualificationsBachelor’s degree in Business (or related field)Extensive background in collections, supervision, service sales, or agency managementAttendance in seminars on supervisory skills, customer service, and collection techniquesDemonstrates leadership and people managementPossesses strong communication skills (oral and written)Shows computer literacyExhibits supervisory and analytical skillsApplies strategic thinking and problem-solving
The Facilities Specialist is responsible for ensuring the efficient operation, maintenance, and upkeep of the branches and office premises. This includes overseeing repairs and maintenance, and housekeeping.
Main Responsibilities:Ensure that all branches and offices are adequately staffed with handymen and janitors. Oversee the deployment and scheduling of personnel to maintain cleanliness, functionality, and prompt response to maintenance needs.Coordinate with the cluster supervisors of handymen and janitors to ensure proper handling of their assigned tasks. Monitor their performance to support daily operations across all branches and offices.Monitor the quality of maintenance work performed by trade partners to ensure compliance with standards. Oversee the implementation of Managed Services, Preventive Maintenance, and Corrective Maintenance programs. Ensure that all related service requests and work orders are properly documented, tracked, and resolved in a timely manner.Conduct regular site inspections covering all areas, including housekeeping, safety, facilities and equipment maintenance, and other items listed in the site checklist.Implement and enforce policies, guidelines, and housekeeping rules to maintain cleanliness, safety, and operational standards across all facilities.Serve as the safety coordinator before and after disasters or calamitiesActs as Pollution Control Officer (PCO) for selected sites and Energy Manager (EM) as applicable.Perform other functions as may be requested.
Qualifications:Graduate of any Engineering coursePassed engineering board examAdept in the needed MS Office systemsFresh graduates are welcome to applyWilling to be assigned in Makati
Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking– enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs.
Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand
Responsibilities:Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform SolutionMonitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank’s incident management standards and SLA.Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank’s Standards and existing agreements with counterparties. (Eg. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc.)
Qualifications:Bachelor's Degree in any business-related courseAt least 2 years of work experience in customer and/or financial services industryBackground in financial services and fintech industry in platform/product managementSkills in project management
The Credit Analyst is primarily responsible in processing small business loan applications and renewal of credit lines which involve prescreening, office file checking or internal checking, telephone verifications (residence, business/employment verification, trade references verification), results of which are provided to the Evaluation Unit, as reference and basis in the recommendation of a credit proposal.
Responsibilities:Requests checkings with various departments (Appraisal, Bank Checking, Trade Checkings, etc.)Prepares documents needed to implement credit facilitiesConducts trade verificationGathers necessary information/documents for credit evaluationAssists in reportorial requirements
Qualifications:Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalentFRESH GRADUATES are welcome to applyProficient in using Microsoft Office applicationsMust be willing to work at Binondo, Manila
The Regulatory Accounting Associate position is primarily responsible for the submission of timely and accurate regulatory reports assigned to him/her to Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC), Philippine Deposit Insurance Corporation (PDIC) and National Statistics Office (NSO).
Responsibilities:Prepares regulatory reports assigned to him/her thru the following processes: Download daily Trial Balance from UCAD’s server, extract Olap slices, prepare/update report template, data gathering & consolidation, run final report using validation program, submit to checker/ approver, send to authorized signatories, submit to BSP and or to other regulatory bodies and wait for BSP validation/reconciliation results.Ensures compliance of the regulatory reports assigned to him/her to existing, new and revised regulatory issuances to avoid monetary and administrative sanctions.Analyzes and reconciles prepared report using comparative/validation programs.Ensures that all reports have CD back-ups and retention of receiving copies are properly stored and accounted for.Performs other duties that may be assigned to him/her from time to time.
Qualifications:Bachelor's degree in accountancyPreferably at least 1 year of experience in similar function; open to fresh graduatesWilling to be assigned in Makati City
Position aims to drive the growth of BPI by promoting and selling corporate products and services to businesses, as well as ensuring the successful onboarding of new corporate accounts. The role is to establish and maintain strong client relationships and ensure that corporate accounts are effectively onboarded and managed. The Key Account Officer is responsible for achieving sales targets, expanding the BPI's market presence, and contributing to the overall success of the sales team by delivering exceptional service to corporate clients.
The position will be assigned to manage and source referrals from different groups of the bank, specifically from Consumer Banking and Institutional Banking.
Responsibilities
Promote and sell the company’s corporate products and services to potential clients. Identify opportunities to expand the company’s presence within the corporate market. Manage the onboarding process for new corporate accounts, ensuring a seamless and efficient transition from sales to implementation. Coordinate with internal teams to resolve any issues that may arise during onboarding. Build and maintain strong, long-lasting relationships with corporate clients. Serve as the primary point of contact, addressing client needs and ensuring their satisfaction. Stay informed about industry trends, market conditions, and competitor offerings. Use this knowledge to effectively position the company’s products and services. Achieve or exceed individual sales targets and contribute to the team’s overall goals. Monitor and report on sales performance, providing insights and recommendations for improvement. Gather and analyze client feedback to improve products, services, and the overall customer experience. Provide actionable insights to the product and service teams. Ensure all sales activities are conducted in accordance with BPI policies, industry regulations, and ethical standards. Conducts worksite activities and presentations to acquire new to bank customers Handles administrative requirements for onboarding of new to bank customers
Qualifications
Bachelor’s degree in Marketing or Management At least 3 years work experience in sales, marketing and acquisition Skill required: Presentation, Communication, Negotiations and Strategic Marketing
The Acquisition Marketing Officer will drive the BPI Core mass market segment strategy in developing marketing and business strategies and identification of opportunities for initiating and implementing relevant programs to acquire new clients for the segment and prevent client attrition.
ResponsibilitiesHelp the Acquisition Head with research and analysis of relevant information about the Segment and the internal and external factors that affect their behavior and preferenceEnsure understanding of the developments in the industry, consumer banking trends, based on observations, bank/market/industry studies/research to identify opportunities and/or threats that will contribute to increasing the Bank’s market share in terms of client count (acquisition)Ideate programs (specific to the assigned acquisition channel) to acquire quality new-to-bank clients to the SegmentLead the acquisition program implementation, monitoring, and evaluation of results. Ensures that programs are aligned with the business strategies and objectives. Ensures that all necessary clearances and approvals are secured and properly documentedAssist the section head in the collaboration with internal and external partners to develop and deliver acquisition solutions relevant to the needs of the identified target clientsMaintain proper and timely communication with all stakeholders to avoid delaysManage and address issues arising from implemented programs and provides regular updates to all stakeholdersAssess Third-Party Service providers and/ or Advertising AgenciesEvaluate budget, timelines, and requirements to be able to deliver the projectPerform other duties that may be assigned
QualificationsBachelor’s degree graduate in Business Management/ Economics/ Marketing or related courses3-5 years in retail banking or any industry dealing with known customers, including the management of thereofIdeally from industries such as financial products/services, retail, or fast-moving consumer goods, preferably in the areas of traditional/digital marketing, sales, branch banking or business developmentBackground in Analytics, Market Research, Customer Relationship Management (CRM) and loyaltyProficient in Business/ Data Analytics, exposure to Market Research, Customer Relationship Management (CRM) and loyaltyStrong communication skills, articulate and flexibleSolid inter and intra personal skills
