For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys and consider their achievements your success. You bring with you extensive Call Center, operational, customer service, and sales leadership experience lending to strength in the following areas: developing new leaders, establishing, implementing and setting controls around processes, instilling best practices, goal setting, and exemplifying key leadership traits such as integrity, drive for results and celebrating success. Your dedication to the success of day-to-day operations, profitability of the Call Center, and driving a culture of customer service and sales is visible through the team's results. You are the expert resource for processes and tasks associated with the Call Center. You evaluate and report key performance metrics with the confidence to share the credit and the blame. You are familiar with rapid growth in the Call Center environment, possess the desired skills and background to support large-scale sales team operations, and have proven ability in stabilizing an organization through effective programs. Essential Duties and Responsibilities: Managing daily Call Center performance ensuring high levels of Customer Service Driving sales, operational, and customer service metrics by communicating expectations, motivating, and holding all leaders accountable for the performance and behaviors of the entire team Driving and motivating the team to master sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge Using data to identify trends and insights, root cause, anticipate challenges, and developing team-wide action plans that drive sales and operational performance consistent with Asurion’s Core Values Collaborating with business partners to proactively develop improvement initiatives Conduct periodic employee reviews with call center management and employees and meet 100% annual reviews as directed by Senior Leadership and Human Resources Conduct other responsibilities as set by Customer Care Leadership Successfully lead up to 500+ call center agents and management team Motivating and generating enthusiasm among employees, thereby promoting excellent morale Providing honest and timely performance and culture-fit feedback while identifying opportunities for growth and learning Creating, recommending, and implementing a Call Center growth strategy Developing and managing the annual departmental budget, including identification of and clear justification of key variances to the senior Call Center leadership team Assist Senior Stakeholders in establishing clear roles, direction, responsibilities, and performance requirements for the Call Center Management team Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately Promote retention of valuable resources and develop capabilities to advance key business initiatives Assist the Senior Stakeholder in providing strategic and tactical planning for the Call Center to ensure quality interactions with clients, subscribers, associate satisfaction, and operational effectiveness Perform cost-benefit analysis and identify cost efficiencies and savings opportunities Lead Enterprise-wide initiatives to advance performance in all call centers Assist Senior Stakeholders in defining Call Center KPI's and effectively implement them We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Retirement savings plan Paid time off Continuing education support Ongoing training to grow your skills About Asurion Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys and consider their achievements your success. You bring with you extensive Call Center, operational, customer service, and sales leadership experience lending to strength in the following areas: developing new leaders, establishing, implementing and setting controls around processes, instilling best practices, goal setting, and exemplifying key leadership traits such as integrity, drive for results and celebrating success. Your dedication to the success of day-to-day operations, profitability of the Call Center, and driving a culture of customer service and sales is visible through the team's results. You are the expert resource for processes and tasks associated with the Call Center. You evaluate and report key performance metrics with the confidence to share the credit and the blame. You are familiar with rapid growth in the Call Center environment, possess the desired skills and background to support large-scale sales team operations, and have proven ability in stabilizing an organization through effective programs. Essential Duties and Responsibilities: Managing daily Call Center performance ensuring high levels of Customer Service Driving sales, operational, and customer service metrics by communicating expectations, motivating, and holding all leaders accountable for the performance and behaviors of the entire team Driving and motivating the team to master sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge Using data to identify trends and insights, root cause, anticipate challenges, and developing team-wide action plans that drive sales and operational performance consistent with Asurion’s Core Values Collaborating with business partners to proactively develop improvement initiatives Conduct periodic employee reviews with call center management and employees and meet 100% annual reviews as directed by Senior Leadership and Human Resources Conduct other responsibilities as set by Customer Care Leadership Successfully lead up to 500+ call center agents and management team Motivating and generating enthusiasm among employees, thereby promoting excellent morale Providing honest and timely performance and culture-fit feedback while identifying opportunities for growth and learning Creating, recommending, and implementing a Call Center growth strategy Developing and managing the annual departmental budget, including identification of and clear justification of key variances to the senior Call Center leadership team Assist Senior Stakeholders in establishing clear roles, direction, responsibilities, and performance requirements for the Call Center Management team Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately Promote retention of valuable resources and develop capabilities to advance key business initiatives Assist the Senior Stakeholder in providing strategic and tactical planning for the Call Center to ensure quality interactions with clients, subscribers, associate satisfaction, and operational effectiveness Perform cost-benefit analysis and identify cost efficiencies and savings opportunities Lead Enterprise-wide initiatives to advance performance in all call centers Assist Senior Stakeholders in defining Call Center KPI's and effectively implement them We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Retirement savings plan Paid time off Continuing education support Ongoing training to grow your skills About Asurion Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys and consider their achievements your success. You bring with you extensive Call Center, operational, customer service, and sales leadership experience lending to strength in the following areas: developing new leaders, establishing, implementing and setting controls around processes, instilling best practices, goal setting, and exemplifying key leadership traits such as integrity, drive for results and celebrating success. Your dedication to the success of day-to-day operations, profitability of the Call Center, and driving a culture of customer service and sales is visible through the team's results. You are the expert resource for processes and tasks associated with the Call Center. You evaluate and report key performance metrics with the confidence to share the credit and the blame. You are familiar with rapid growth in the Call Center environment, possess the desired skills and background to support large-scale sales team operations, and have proven ability in stabilizing an organization through effective programs. Essential Duties and Responsibilities: Managing daily Call Center performance ensuring high levels of Customer Service Driving sales, operational, and customer service metrics by communicating expectations, motivating, and holding all leaders accountable for the performance and behaviors of the entire team Driving and motivating the team to master sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge Using data to identify trends and insights, root cause, anticipate challenges, and developing team-wide action plans that drive sales and operational performance consistent with Asurion’s Core Values Collaborating with business partners to proactively develop improvement initiatives Conduct periodic employee reviews with call center management and employees and meet 100% annual reviews as directed by Senior Leadership and Human Resources Conduct other responsibilities as set by Customer Care Leadership Successfully lead up to 500+ call center agents and management team Motivating and generating enthusiasm among employees, thereby promoting excellent morale Providing honest and timely performance and culture-fit feedback while identifying opportunities for growth and learning Creating, recommending, and implementing a Call Center growth strategy Developing and managing the annual departmental budget, including identification of and clear justification of key variances to the senior Call Center leadership team Assist Senior Stakeholders in establishing clear roles, direction, responsibilities, and performance requirements for the Call Center Management team Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately Promote retention of valuable resources and develop capabilities to advance key business initiatives Assist the Senior Stakeholder in providing strategic and tactical planning for the Call Center to ensure quality interactions with clients, subscribers, associate satisfaction, and operational effectiveness Perform cost-benefit analysis and identify cost efficiencies and savings opportunities Lead Enterprise-wide initiatives to advance performance in all call centers Assist Senior Stakeholders in defining Call Center KPI's and effectively implement them We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Retirement savings plan Paid time off Continuing education support Ongoing training to grow your skills About Asurion Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
About the roleAsurion is seeking a talented Design and Fabrication Engineering Technician to join our team in Calamba City, Laguna. As a full-time member of our Engineering department, you will play a crucial role in the design, development, and fabrication of our innovative products and solutions. This is an excellent opportunity to apply your technical expertise and contribute to the success of a leading global technology company.
What you'll be doingAssist in the design and development of new engineering products and solutionsPerform detailed drafting and technical drawing using CAD softwareParticipate in the fabrication and prototyping of new designsConduct testing and analysis to ensure product quality and performanceCollaborate with cross-functional teams to troubleshoot and resolve engineering challengesStay up-to-date with industry trends and best practices in engineering and fabrication
What we're looking forDiploma or degree in Engineering, Drafting, or a related technical fieldProficient in using CAD software, such as AutoCAD, SolidWorks, or InventorExperience in product design, development, and fabrication processesStrong analytical and problem-solving skillsAttention to detail and a commitment to qualityExcellent communication and teamwork skills
What we offerCompetitive salary and benefits packageOpportunities for professional development and career advancementCollaborative and supportive work environmentEmployee wellness initiatives and work-life balance programs
About usAsurion is a global leader in technology solutions, providing innovative products and services to help our customers protect and connect the devices, appliances, and technologies that are an essential part of their daily lives. With a strong commitment to innovation, customer service, and corporate social responsibility, Asurion is an exciting place to build a rewarding career.Apply now to join our talented team and be a part of our continued success.
The Accounting Analyst for AR and Revenue is responsible for processing customer payments and performing customer account reconciliations, participates in the month end closing and perform ad hoc tasks as assigned by the Senior Accounting Analyst and/or Finance Center of Excellence Manager.Reconciliation and close sales orders;Upload AR Payment and receipting and reconciliation of collections (cash and Credit card) from manual Service Request, Service Request not invoiced, WBKO and Delivery Fees and month end accruals;Act as liaison between Supply Chain and customer call center in processing customers¡¦ refunds and preparation of refund processing in payment console;Reconciliation and tracking of daily cash collection and transfer by 3rd party provider;Research items in unapplied cash (Suspense Accounts where money received was not be applied to an invoice/Sales Order by automated systems);Ensure compliance with approval matrix and related policies for all invoicing and payment transactions;Liaison with external outsource service providers to ensure completeness of accounts and transactions;Liaison with internal departments and regional head office, etc, as required;Prepare journal entries, and support regular month-end closing activities;Upload month-end entries for revenue recognitions and marketing campaigns;Validate Carrier Reports against recorded transactions and highlight material discrepancies;Understand customer contract pricing structures and ensure it flows to invoicing accurately;Prepare monthly client invoices;Creation of invoices for salvage sales;Validate Marketing Results against recorded transaction and ensures that incentives are being paid on time;Preparation of month-end reconciliations for various accounts- may include Bank, AR;Prepare balance sheet reconciliations and uploading to Blackline and accounting schedules on a monthly basis;Accounts receivable and ageing review, ensuring timely collection of revenue and cash, escalating issues as appropriate;Undertakes ad hoc improvement projects and analysis as assigned
Senior Accounting Analyst
Perform daily accounting tasks of General Ledger, Revenue, Intercompany transactions, cash flow projection and recording and reconcile bank transactions. reconciliationsPrepare journal entries, intercompany transactions reconciliations, and regular month-end closing schedules Ensure all accounting transactions are recorded timely and accuratelyPrepare balance sheet reconciliations and uploading to Blackline and accounting schedules monthlyAssist with requests from the external auditor and tax consultant, the preparation of various accounting schedules for year-end audit and tax computation for regional entities to ensure compliance with US GAAP and local accounting standardsBuild, document, and maintain standard process and desktop procedures.Ensure internal control and statutory compliance objectives are met.Collaborate with other functional team/s with any GL function related follow up and action item/s.Initiate and support process improvement and/or projects drive.Prepares monthly reportorial requirements: BS Analysis, P&L Analysis, Tax Roll-forward and other requirements Maintenance of Fixed Asset Register and depreciation and resolve issues encounteredEnsure compliance with approval matrix and related policies for all financial transactionsUndertakes ad hoc improvement projects and analysis as assignedBack up of Manager in reviewing and approving journals and reconciliations of Finance Analyst.
About the RoleWe are looking for a Captive Insurance Accounting Analyst to support accounting and reporting activities for captive insurance programs. This role is essential in preparing accurate financial results, maintaining strong internal controls, and assisting with audits and client reporting. You will work closely with underwriters, auditors, and program managers while gaining exposure to reinsurance, GAAP, and statutory reporting.
Key ResponsibilitiesFinancial Reporting & AnalysisPrepare monthly client reporting packages and analytical schedules, including underwriter reporting.Assist in preparing and interpreting reinsurance financial results for multiple programs.Support review of claims forecasts and loss development patterns to ensure adequate reserves are maintained.Maintain operational results templates and prepare journal.Prepare and review general ledger reconciliations.Assist in preparing monthly GAAP and statutory reporting.Controls & ComplianceSupport enhancement of documentation for key internal controls and procedures.Ensure compliance with company policies and regulatory requirements.Assist external and internal auditors by preparing schedules required for audits of financials and reporting.Process Improvement & AutomationIdentify opportunities to improve efficiency and accuracy in accounting processes.Contribute to automation initiatives to streamline reporting and reconciliation activities.Stakeholder SupportPartner with Program Management and Client Services to support ad-hoc projects and inquiries.Collaborate with cross-functional teams to ensure timely issue resolution and accurate financial outputs.
What We’re Looking ForRequiredMinimum 2 years of experience in general accounting and insurance accounting.Strong working knowledge of GAAP accounting principles.Experience with reconciliations, journal entries, and financial reporting.Analytical mindset with attention to detail and accuracy.PreferredExposure to insurance or reinsurance accounting, especially captive structures.Familiarity with statutory reporting requirements.Experience with process improvement or automation tools.
About the RoleWe are seeking a Captive Insurance Accounting Supervisor to oversee accounting and reporting activities for captive insurance programs. This role is critical in ensuring accurate financial reporting, maintaining strong internal controls, and supporting operational efficiency across multiple client portfolios. You will lead a small team, work closely with underwriters, auditors, and program managers, and drive process improvements to enhance accuracy and efficiency.This is a hands‑on supervisory role with you being close to work, the team and the numbers.
Key ResponsibilitiesFinancial Reporting & AnalysisPrepare monthly client reporting packages and analytical schedules, including underwriter reporting.Prepare and interpret reinsurance financial results for multiple programs.Review claims forecasts and loss development patterns to ensure adequate reserves are maintained.Maintain operational results templates and prepare journal entries. Review journal entries prepared by the team.Prepare and review general ledger reconciliations.Prepare monthly GAAP and statutory reporting.Controls & ComplianceEnhance documentation of key internal controls and procedures.Ensure compliance with company policies, approval matrices, and regulatory requirements.Assist external and internal auditors by preparing schedules required for audits of financials and reporting.Process Improvement & AutomationIdentify best practices and create ideas for process improvements.Enhance process efficiency and accuracy through automation initiatives.Support remediation of control gaps identified through audits, reconciliations, or incident reviews.Stakeholder SupportPartner with Program Management and Client Services to support ad-hoc projects and inquiries.Act as an escalation point for accounting-related issues and client reporting disputes.Collaborate with cross-functional teams to ensure timely issue resolution and accurate financial outputs.Leadership & Team DevelopmentSupervise, coach, and develop a small team of accounting analysts.Allocate work, set clear priorities, and monitor performance against SLAs and quality standards.Support onboarding, skills development, and ongoing training for team members.Foster a culture of accountability, collaboration, and continuous improvement.
What We’re Looking ForRequired5+ years of experience in general ledger accounting, insurance accounting, or captive insurance operations.2+ years in a supervisory, team lead, or senior accounting role.Strong working knowledge of GAAP and statutory accounting principles.Experience with claims forecasting, reserve analysis, and reinsurance reporting.Background in shared service/COE or high-volume accounting environments.
PreferredExposure to automation tools and process improvement initiatives.Experience working with both domestic and international captive structures.Familiarity with audit processes and regulatory reporting requirements.
The Senior Accounts Receivable and Revenue Analyst helps ensure the accuracy, integrity and timeliness of AR and Revenue Recognition process in compliance with company policies and procedures. Helps the AR Supervisor in managing the AR Team and helps oversee the daily task of the AR and Revenue area to ensure work is properly allocated and completed, and drives process improvements to gain productivity, efficiency, and reduction of costs.Oversees the Accounts Receivable and cash application processEnsures that all SR fulfilment and Sell-Off are issued on a timely mannerEnsures proper accounting of Sales Orders and Sell-Off are being recorded in correct financial dimensionsLiaise with Account Directors to ensure accurate recording and accounting of Sales Promotion and IncentiveHelps in validating Billing Reports from Carrier versus Enrolment Records and highlight any material discrepancy and inconsistency on Carrier ReportsReviews general ledger entries related to Customer payments on Subscription and other Sales Order transactionsReviews, approves, and posts manual AR journal to ensure accuracy prior posting including reclass entriesPrepare journal entries, and support regular month-end closing activitiesUpload month-end entries for revenue recognitions and marketing campaigns ensuring that it is align with global accounting standards (ASC 606)Understand customer contract pricing structures and ensure it flows to invoicing accuratelyValidate Marketing Results against recorded transaction and ensures that incentives are being paid on timeDevelops processes and procedures to ensure invoicing and cash application are processed in accordance with Company policyAdministers and monitors financial system to ensure that the ledger accounts are maintained in an accurate and timely mannerAssists in preparation of financial policies and procedures, specifically in the Accounts Receivable and Revenue Recognition functions (ASC 606)Preparation of month-end reconciliations for various accounts- may include Bank, ARPrepare balance sheet reconciliations and uploading to Onestream and accounting schedules on a monthly basisChecks and monitors month-end closing activities related to Revenue Recognition and Marketing Accruals to ensure timely closing of accounting booksParticipate in ad hoc projects concerning finance activitiesPerforms ad hoc activities and tasks as required
Systems & Process Improvement Analyst
Role SummaryWe are seeking a proactive, detail-oriented Systems & Process Improvement Analyst to analyze, design, and enhance the governance systems supporting the Asurion University Design team. This role focuses on understanding how work flows across people, decisions, and tools, and improving those systems to increase clarity, consistency, usability, and effectiveness.The ideal candidate approaches problems with an automation- and AI-aware mindset, while grounding solutions in deep process understanding and sound judgment. Solutions may be manual, tool-supported, or automated when appropriate, with the goal of enabling sustainable, well-governed workflows as business needs evolve.
Key Responsibilities· Maintain and improve intake, tracking, and documentation systems that support project initiation, governance, and handoffs.· Analyze existing workflows to identify inefficiencies, gaps, or breakdowns in clarity, ownership, decision-making, and user experience.· Design and implement improved processes with a mindset of continually reducing friction, increasing usability, and making work easier and more efficient for stakeholders.· Determine the appropriate level of structure for each system, taking an AI-first and automation-aware approach, while applying judgment to select the right solution (manual workflows, documented standards, lightweight tooling, or automation when it adds value).· Build and maintain clear, decision-enabling reporting or visibility into intake volume, status, trends, and overall system health.· Support and evolve shared systems that facilitate consistent project submission, review, and tracking.· Partner with cross-functional teams (e.g., Program Management, Innovation Lab, Design, Training, Operations) to understand needs, challenge assumptions, and co-design effective systems.· Ensure alignment and consistency across workflows, tools, and reporting views.· Perform system administration support as needed, including managing appropriate access, maintaining system integrity, and supporting governance or compliance requirements.
Qualifications· 2–4 years of experience improving internal processes or systems within cross‑functional, operational, or enablement‑adjacent environments.· Demonstrated ability to analyze ambiguous workflows and translate them into clear, workable, and user-centered systems.· Strong problem-solving and systems-thinking skills, with sound judgment around when structure, tooling, or automation is appropriate.· Experience working across both manual and tool-supported processes.· Strong documentation and stakeholder communication skills.· Ability to translate business needs into practical, scalable process solutions.
Preferred Skills· Experience supporting intake, governance, or cross-functional program workflows.· Familiarity with collaboration or workflow platforms (e.g., SharePoint, Power Platform, Asana, Jira, Smartsheet) as enablers of systems, not primary deliverables.· Experience thoughtfully applying AI capabilities to improve workflows, analysis, or decision-making.· Background in corporate training, enablement, or program management environments.· Experience working with sensitive data, approvals, or governed workflows.
