Work schedule: Nighshift
Job Summary
Provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. Work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.
Job Responsibilities
Performing day-to-day support work for the company’s end users.Creating and deleting user accountsAssisting with Ad Hoc projects and backup support for the US Support team
Required Skills
Excellent Customer Service SkillsExperience with Virtual Machines and CitrixKnowledgeable in Windows7/10Strong analytical skills, spreadsheet skills, and business problem solving skillsExcellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skillsBasic understanding of IT and insurance terminology preferredAbility to work well independently and as part of a teamTechnical Skills: MS Office (Word, Excel, PowerPoint, Access), Office365, Microsoft Exchange and Outlook, Microsoft Windows 7/Windows 10, SharePoint knowledge, ServiceNow ticketing system, Active Directory, Virtual Machines, Citrix, Hardware Troubleshooting, Basic Network Troubleshooting, McAfee Drive Encryption, Multifactor Authentication, Blackberry Work, Cisco Unity, WebEx, SCCM
Education
BS in IT or any related field
The Company
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.
Work schedule: Dayshift
The Claims Analyst plays a vital role within the claims team and is responsible for supporting the claims teams in completing key tasks to promote and improve efficient business operations and customer outcomes across all lines of business. The Claims Analyst will process and reconcile claims advice and claims payment-related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment.
The Claims Analyst will work closely with the Third Party and First Party Claims Managers, the Claims Administrator and the wider claims team members.
Lodge new claims within 24 hours of receipt, urgent claims within 2 hoursSend acknowledgement to broker and if applicable – claimant.Attach schedule and PDS to claim file during FNOL process.Prepare claims histories across all linesDistribute claims histories to brokersCheck integrity of claims reports to brokers and underwriters.Monitor relevant claims inbox and work with Senior to allocate.Assist with call backs to validate EFT details.File documents on claims systems as needed.Work closely with Claims Administrator and provide support as neededProcess and/or review claims payments across all systemsPerform ad hoc reconciliations and assist in quarterly and annual audit.
General responsibilities
Collaborate effectively with claims handlers and other business units.Adhere to company’s policies, procedures and local guidance as well as to the legislation.Other reasonable duties as directed by the business, within the scope of the role.
Required Skills
Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.High degree of organisation including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines.Demonstrates a ‘can do’ attitude.Ability to take ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.Displayed resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities/Good working knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint.Flexibility, ability to multi-task and deliver initiatives within a short timescale.Interest in technological solutions to drive the robust management of claims.Enthusiastic, positive attitude.Technical savvy.Working knowledge of claims process.Minimum 2-3 years of experience in similar role.Experience in a financial services industry- preferred.
Education
Degree in administration or business management- preferred.
Job Summary
The Financial & Credit Associate provides essential administrative and operational support to the Financial & Credit team. This role focuses on maintaining accurate records, monitoring workflows, and assisting with financial and credit-related processes. It is designed for individuals seeking to build a foundation in finance and credit operations while contributing to the efficiency and accuracy of team activities.
Job Responsibilities
Review and update workflow tracking and management tools and resources (e.g., Financial Log). Monitor shared email accounts and coordinate activity with team members and underwriters Update account files and monitor activity, including maintaining file folders on the LAN Determine necessary financial data for completion of financial reviews. Communicate with underwriting teams to proactively solicit required information Upload and spread financial statement data in Moody's Credit Lens analytical tools. Conduct account and industry sector research and competitive landscape analysis. Prepare and populate Collateral Analysis and Assessment templates for individual loss-sensitive accounts Initiate and monitor completion of Collateral Change Requests and related transactions Coordinate and collaborate with other functions to ensure information sharing and adequate transaction processing Initiate and support reinsurance transactions Review and monitor economic, marketplace, accounting, and collateral trends. Provide ad-hoc management and financial reports on the casualty book of business Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with workflow management tools Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Prior experience in Financial Statement Analysis; Moody’s Credit Lens is a plus
Education
Bachelors degree in Finance/Accounting
Summary:The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.
Responsibilities:Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)Troubleshoots existing automation and optimizes the automation framework.Supports functional validation and sprint activities.Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.Guide and mentor junior team members on latest trends in automation.
Required Skills:Must have very good understanding and hands-on automation and manual testing framework experience.Proficient in automation tools like Selenium WebDriver with Java, TestNG, Junit, Maven, Cucumber, Jenkins, Git/BitBucket, for testing Client-Side and Web based applications.Experience in working with Agile teams (Engineering and Business) to collaborate with team members, early and frequently to define test plan/cases, execute and report.5 - 12 years of experience with Testing / SDET / Dev (Mix will be preferred)Know how to use XRay for test management and executionVisual Basic skills, API skills (SOAP/REST), Java, HTML, SharePoint, PowerApps.Willing to learn new softwareDocumentation skills
Education:BS in Computer Science, Information Technology degree or equivalent
The Software Engineer - Level III - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers
Job Responsibilities:Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.Liaises with other project and program areas to coordinate interdependencies and resolve issues.Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.Maintains a working knowledge of new technology and software engineering standards, practices and tools.Provides input to APM/DPM in creation of Product Roadmap, High Level EstimatesCollaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates
Required Skills/Experience:PythonPower BIVBAExcellent communication skillsAdvanced knowledge of the theoretical and practical application of highly specialized software engineering best practices, methods & techniques.Extensive experience in developing software applications on the assigned technology platform.Extensive knowledge on source code change management and related tools.Knowledge and experience using agile software development principles, process, and tools.Excellent analytical, problem solving and organizational skills.Excellent interpersonal, and written and oral communication skills.Strong customer service skills in order to provide end user/business owner systems supportKnowledge of production support processes such as incident and problem management techniques
Education:Required knowledge and skills would typically be acquired through a bachelor’s degree in computer science, business, or related field plus 5 to 8 years of related experience.
Support the management of the portfolio with data collection, data entry, analysis, summary, recommendations monitoring and reporting that helps drive problem solving and leadership transparency.
ResponsibilitiesSupport the use of the Clarity PPM tool with request execution – transaction data entry, Resource addition requests, financial data entrySupport the use of the Clarity PPM tool with user-facing support through request intake and resolution communicationMaintain a working knowledge of the Clarity PPM system to effectively deliver on support requestsManage portfolio dashboard to communicate progress and health of the portfolio at the initiative as well as the portfolio level.Possess good understanding of analytics tools (PowerBI, Excel, PowerPoint etc.) to drive historical data trends, volume analysis, visual representations of key portfolio drivers and ongoing measurements/outcomes.Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and qualityAcquiring data from primary or secondary data sources and maintain databases/data systemsIdentify, analyze, and interpret trends or patterns in data setsLocate and define new process improvement opportunities
Qualifications
PPM tools – Clarity specific experience or similarExperience in organizing and transforming information into comprehensible structures3-5 years of experience using strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyPower BI, Data Analytics and Demand Modeling experience.Adept at queries, report writing and presenting findingsComfortable using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphsPrepare reports and presents for managementIdentify and recommend new ways to add efficiency by streamlining business processesCommunicate with stakeholders to understand data content and business requirementsDependableDetail-orientedPriority and results-focusedEffective listenerSelf-starter and takes InitiativeBachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.
Work schedule: Nightshift
Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention.
Development and maintenance of ELT snowflake data warehouse solutionsCollaborate with internal and external technology and business partners to implement product changesProduce detail design and unit test documents, as requiredCritically analyze business requirements, architect and implement Data solutionsDefine, develop and maintain standards and processes to ensure effective ETL solutionProduction maintenanceWork closely with product manager to develop and execute action plans to address gapsRecommend innovations that enhance and/or provide a competitive advantage to the organizationCommunicate effectively with both the business and technical teamsMentor junior offshore developers to accomplish resultsBuild and continuously improve data engineering best practices
Skills Required:Min 6 years of Data engineering experience using ETL/ELT technologies6+ years ETL/ELT experience working with IICS, Informatica, StreamSets, DBT, Python, Data bricks, Snowflake and ADF or equivalent technologies4+ years hands on experience with SnowflakeExperience working with SSIS, SSRS, and Power BI3+ years hands on experience working in an Azure environment.Experience working in insurance or reinsurance industry is highly desirable3+ years hands on experience with agile methodologiesExperience with Data warehouse/ data lake/ data hub modelingExperience working with external data feed to enrich internal data- desired3+ years hands on experience with data standardization/conformance/transformation processSolid understanding of MDM and reference data3+ years hands on experience with CI/CD process, especially in data engineeringExperience working in SOX and SOC-2 compliant environmentExperience with automated monitoring of data loadsSupport of production environmentStrong understanding of technologies utilized in the industry and the ability to see their impact as well as enhancement management and product lifecycle developmentKnowledge of source code version control systems such as Git including branching/merging, resolving code conflicts, and 3-way and baseless mergesRelevant experience working with 3rd party vendors to deliver results
Education:Bachelor’s degree in computer science, MIS or related field required
Job Summary
As part of the Account Finance and Reporting team, the successful candidate will gather, process and present data to aid in informed decision-making within the organization. They will work closely with senior analysts and managers to ensure accurate and timely reporting to achieve the team’s delivery goals, such as providing timely, accurate, complete information in an efficient manner. Additionally, this candidate will seek out areas for streamlining and process improvements in daily operations for end-to-end business processes.
Job Responsibilities
Report Generation:Maintain reports, dashboards, and visualizations using tools like Excel, SQL, PowerBIResponsible for the preparation and delivery of periodic, existing management reportsSupport distribution of reports and information
Data CollectionUpload and download data from various sources, including databases, spreadsheets, and various platforms o Prepare ad hoc data queries
Data AnalysisAnalyze data to identify trends, patterns, and insights that can inform business decisionsDoing data analysis and production support dealing with issues such as bad data, formatting, etc.
Quality AssuranceReconcile and validate data to ensure accuracy and consistencyAssist in data reconciliations supporting enterprise data store initiative
CollaborationCollaborate with cross-functional teams to provide analytical support for specific projects
Automation and DocumentationIdentify opportunities to automate reporting processes to increase efficiency as well as document data sources, methodologies and report templates for future referenceSpecial projects as needed
Required Skills
Required skills - 1-3+ years of finance or data analytics related experience, preferred to have insurance knowledge or backgroundIntermediate level SQL and Excel experience, adept at queries, report writing and presenting findingsKnowledge of and experience with reporting tools & databases (SQL Server & PowerBI)Excellent problem solving and analytical skillsExcellent organization skills, attention to detail and high level of accuracyExcellent critical thinking skills to flag data issuesComfortable working in a fast-paced, collaborative team
Education
Education - B.S. Degree in Finance, Computer Science, Information Technology Data Analytics or equivalent
The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.
Responsibilities
Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision treesManipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detectionDevelop Python or R functions and SQL stored procedures to automate recurring tasksCreate and maintain documentation associated with modelsAssist in implementation and testing of modelsDevelop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usageMonitor the performance and usage of models
Qualifications
At least 3 years’ predictive modeling experience in a professional setting, using tools such as Python, R or SQLThe ideal candidate will have experience working in the insurance industryDetail oriented with strong organizational skillsExcellent critical thinking skills in order to tackle complex data challengesComfortable working in a fast paced and highly collaborative global teamAbility to effectively communicate technical topics to different target audiencesBS in Mathematics, Statistics, Actuarial Science, Data Analytics, Computer Science, or equivalent
Work schedule: Nightshift
Job Summary
The QA Engineer Level III (Senior) is responsible for ensuring the quality, reliability, and performance of enterprise applications through a combination of manual testing and test automation, with a strong emphasis on backend systems, APIs, and data validation. This role requires hands-on involvement across functional, integration, and non-functional testing activities while working closely with crossfunctional teams to deliver highquality software solutions.
Job Responsibilities
Soft SkillsStrong oral and written communication skillsStrong problem-solving skills.Ability to work well under pressure.Ability to work well with others.Ability to be flexible and adapt to changes quickly.Ability to influence others in order to improve processes and application quality.Ability to work independently.Ability to mentor others
System AnalysisLearns and maintains knowledge of the business applications for the products being tested.Follows software testing corporate standards.Keeps stakeholders updated with testing status.Creates test scenarios and test cases.
Test Planning and ExecutionPerforms test planning activities as requiredCreates and modifies test cases.Creates and modifies automated test scripts.Creates and modifies test data.Executes test cases and records results in Jira
Perform manual testing including functional, regression, and integration testing to validate business requirements and system behavior.Design, develop, and maintain automated test scripts using Cypress to improve test coverage and efficiency.Execute comprehensive API testing using ReadyAPI by SmartBear, Postman, or equivalent tools.Validate business logic, service integrations, and endtoend data flows across applications.Conduct database testing using Microsoft SQL Server, including data validation, complex queries, and stored procedure testing.Collaborate with developers, BSAs, and product owners to review requirements, define acceptance criteria, and create effective test strategies.Identify, document, and track defects, working closely with engineering teams to ensure timely resolution.Support performance and load testing activities using tools such as LoadRunner (nice to have).Contribute to continuous improvement of QA processes, test methodologies, and automation frameworks.Mentor junior QA engineers and promote best practices in manual and automated testing.
Required Skill
Perform manual testing including functional, regression, and integration testing to validate business requirements and system behavior.Design, develop, and maintain automated test scripts using Cypress to improve test coverage and efficiency.Execute comprehensive API testing using ReadyAPI by SmartBear, Postman, or equivalent tools.Validate business logic, service integrations, and end to end data flows across applications.Conduct database testing using Microsoft SQL Server, including data validation, complex queries, and stored procedure testing.Collaborate with developers, BSAs, and product owners to review requirements, define acceptance criteria, and create effective test strategies.Identify, document, and track defects, working closely with engineering teams to ensure timely resolution.Support performance and load testing activities using tools such as LoadRunner (nice to have).Contribute to continuous improvement of QA processes, test methodologies, and automation frameworks.Mentor junior QA engineers and promote best practices in manual and automated testing.Experience with performance testing tools such as LoadRunner.Exposure to insurance or financial services systems is a plus but not required.
Education
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).5+ years of QA experience, with a strong balance of manual testing and automation, and solid backend/API exposure.
