We are looking for a dynamic, motivated, and hard-working NetSuite Support & Functional Manager to join the Business Systems team. The role will report directly to the Head of Business Systems and will play a key role in leading the organization’s global NetSuite support capability, while also acting as the senior technical escalation point for complex system issues.
The role manages a globally distributed NetSuite support team, with team members currently located across multiple regions including Manila, Colombia and other locations as the team evolves.
This role combines NetSuite expertise, team leadership, and operational governance, requiring a strong hands-on NetSuite professional who can both resolve complex support issues and guide a team of analysts supporting the platform. The NetSuite Support & Functional Manager will take ownership of the day-to-day support operations of NetSuite ERP across the organization, ensuring support tickets are prioritized effectively, issues and queries are resolved efficiently, and system performance continues to meet business needs.
In addition to managing support operations, the role will also participate in the triage and governance of change requests, working with the Head of Business Systems, Business Systems Architect and PMO to review proposed system changes, assess business and cross-system impacts, and ensure appropriate approval routes and change management processes are followed.
The role will lead the NetSuite support team while also working directly on complex cases, system investigations and configuration troubleshooting. In addition to resolving escalated issues, the NetSuite Support & Functional Manager will help improve support processes, monitor operational KPIs, maintain documentation, and ensure the organization continues to make effective and controlled use of the NetSuite platform.
Key Responsibilities
Lead and manage the global NetSuite Support team of six, located across multiple regions, including regular 1-to-1 meetings, performance management, coaching and career development. Ensure workloads are balanced and the team remains focused on the highest-priority support issues.Coordinate support coverage across time zones, ensuring the team provides effective and responsive NetSuite support to a global user base.Act as the senior technical escalation point for NetSuite, providing hands-on support for complex system issues, troubleshooting configuration problems, analyzing transactions and supporting the resolution of high-priority incidents.Remain technically hands-on (approximately 50%), working directly on NetSuite support cases, system investigations and configuration troubleshooting where deeper expertise is required.Own full operational responsibility for the NetSuite support ticket queue, ensuring requests are correctly classified, prioritized and progressed, backlog levels are actively managed, and the team responds to users in a timely and structured manner.Monitor and manage support KPIs, including ticket volumes, response times, resolution times and backlog levels, and propose improvements to KPIs and support workflows where needed.Ensure clear governance of ticket types, including correct classification of BAU support issues, configuration changes and formal change requests, and ensure appropriate approval routes and processes are followed.Participate in the triage of system change requests as part of the Business Systems change review group (working with the Head of Business Systems, Business Systems Architect and PMO). Assess requests for business impact, cross-system implications, stakeholder involvement and prioritization, and help determine appropriate ownership, approval routes and implementation approach.Work closely with the Head of Business Systems, ensuring key issues, risks and recurring problems are escalated promptly and that major decisions or escalations outside the team are aligned and coordinated.Collaborate with Finance, Commercial, Operations and IT teams to ensure NetSuite continues to support business processes effectively.Identify recurring system issues or operational inefficiencies and propose improvements to system configuration, support processes or documentation.Create, maintain and continuously improve operational procedures, support documentation and knowledge base articles to ensure consistent support practices across the team.Coordinate knowledge sharing and training across the support team, helping develop NetSuite capability within the team and ensuring knowledge is distributed rather than concentrated in individuals.
Skills, Knowledge & Expertise
Minimum 5+ years of hands-on experience leading a team supporting an ERP system, including troubleshooting, configuration, transaction analysis and user support within a complex business environment.NetSuite certification required (Administrator, ERP Consultant or equivalent), with strong knowledge of NetSuite modules, workflows, roles, permissions and system configuration.Proven experience acting as the senior escalation point for complex NetSuite support issues, with the ability to investigate system behaviour, analyze transactions and identify root causes.Experience leading or mentoring team members while remaining technically hands-on, including workload coordination, guidance on ticket resolution and support quality oversight.Strong experience managing application support or helpdesk operations, including ownership of support ticket queues, prioritization of requests and coordination of resolution across a support team.Demonstrated ability to manage and monitor support KPIs, such as ticket backlog levels, response times, resolution times and compliance, and to ensure the team remains on top of ticket volumes and priorities.Ability to define, monitor and continuously improve operational KPIs where required, identifying trends in ticket volumes, recurring issues and support performance.Strong understanding of ticket governance and approval processes, including distinguishing between BAU support issues, configuration changes and formal change requests, and ensuring the correct approval routes are followed.Experience participating in NetSuite design and configuration changes or implementation activities.Excellent English written and verbal communication skills.Strong interpersonal and stakeholder management skills, with the ability to work effectively with business users, technical teams and senior stakeholders.Detail-oriented with a high level of accuracy when analyzing transactions, system configurations and operational processes.Proactive self-starter with strong organizational ability, capable of managing multiple priorities while ensuring the support team remains focused on the highest-impact issues.Strong customer service mindset, ensuring business users receive clear communication and timely resolution of support issues.Ability to work under pressure and manage competing priorities while supporting a global organization across multiple time zones.
As a Software Tester, you will help in leading the testing efforts of our software products. You will work closely with cross-functional teams to execute test cases and ensure the overall quality of our applications. The ideal candidate will have extensive experience in manual and automated testing methodologies and a deep understanding of testing best practices.
Key Responsibilities
Help lead the execution of manual test cases for functional, UI/UX, API, regression, and compatibility testing.Proactively participate in the Sprint Planning, Backlog Refinement, Review and Retrospective to ensure your alignment to the team goal.Develop and execute comprehensive test plans, test cases, and test scripts to ensure product quality.Develop and maintain testing best practices and processes.Automate tests wherever possible to increase efficiency and effectiveness of testing processes.Provide guidance and support to less experienced team members.Collaborate with cross-functional teams to analyze requirements, identify test scenarios, and prioritize testing efforts.Report and track defects using bug tracking tools and assist with debugging and troubleshooting issues. Work closely with developers, product owners, and other stakeholders to identify and resolve defects.
Skills, Knowledge & Expertise
GeneralWith at least 2 to 4 years of experience in the field of software testing for both manual and automated.Good written and communication English (minimum B2)Advanced knowledge of software testing principles, methodologies, and practicesExcellent understanding of agile/scrum development processesStrong analytical thinking and problem-solving skillsExcellent communication and collaboration skills, with the ability to work effectively in a team environment.Advanced Knowledge in API testing, functional testing, UI/UX testing, cross-browser testing, regression testing, and web accessibility testing.Advanced Knowledge in Test Management Tools like JIRA, X-ray or equivalent.
TechnologiesAdvanced knowledge of different types of testing, including integration testing and performance testing.Advanced knowledge of Postman, JMeter or other testing toolsAdvanced knowledge of test management tools such as Azure DevOps, Jira, or similar toolsGood knowledge of SQL databases and queriesGood knowledge of 1 programming language (preferably Python)Good knowledge of automated testing tools and frameworks (Selenium/Robot Framework/Cypress)Good knowledge of Git versioning control systemsGood knowledge of continuous integration/continuous deployment (CI/CD) processes.Basic knowledge of NoSQL database technologies such as MongoDB, DynamoDB or CosmosDB.
We are currently seeking an enthusiastic consultant with strengths in ecology, conservation climate and nature policy, GIS, and/or land-based GHG accounting to join our Nature team. This is an opportunity to join a highly experienced, leading-edge team of experts across all aspects of land conservation and sustainability. The position is based in the Philippines.
Key Responsibilities
Project Management & Delivery Support the implementation of nature-based ACCU Scheme and international carbon abatement projects, including opportunity and due diligence assessments and offsetting advisory and project development. Types of projects assessed include savanna fire management, human-induced regeneration, environmental planting, blue carbon, plantation forestry, and soil carbon projectsCo-benefit identification and evaluation under relevant nature frameworks and SchemesUndertake field work and analysis to assist project advisory and due diligenceUndertake GIS analysis as well as risk and opportunity assessments to support nature and/or climate risk assessmentsPrepare greenhouse gas (GHG) accounts, trajectories, and net zero emissions pathways, to support the land-based GHG inventory component and science-based emission reduction targets in the Forestry, Land use and Agriculture sector.
Training and DevelopmentProvide training and mentorship to new and/or junior consultants, ensuring they develop the necessary expertise to contribute effectively to the team.Continuously enhance personal expertise in Nature and other climate-related topics to support ongoing professional development and team knowledge growth.
Continuous ImprovementIdentify opportunities for process improvement within Nature reporting, contributing to the enhancement of operational efficiency and accuracy.Collaborate with the team to refine and optimize data processing techniques, ensuring the highest standards of accuracy and efficiency in Nature reporting.
Stakeholder ManagementEffectively communicate complex Nature concepts to both technical and non technical stakeholders, ensuring clarity and understanding across all levels of the organization.Support client engagements by providing clear, accurate, and actionable insights related to Nature.
Skills, Knowledge & ExpertiseA relevant environmental engineering, management, ecology or environmental science degreeWith at least 3 years of previous experience and/or demonstrated knowledge of the ACCU Scheme and/or other nature/environmental credit schemes will be highly regardedPrevious experience in interpreting and reviewing environmental policy and/or legislation will be well regarded GIS, land and/or climate risk assessment skills Land-based GHG accounting skills and experience will be highly regardedMonitoring, verification and sampling skillsExperience working in the field and remote locationsStrong data analysis, statistics and interpretation skills, including advanced MS Excel skillsAbility to work collaboratively within a team, including client engagementEagerness to learn, grow, and challenge yourselfAbility to travel for work.
We are seeking a Senior Consultant for our ESG and Reporting team in Manila focused on guiding clients on their voluntary and mandatory sustainability journeys. The scope here is diverse, ranging from ESG double materiality assessments, to human rights due diligence, to sustainability strategies, to helping entities comply with different global standards e.g., GRI, SASB, TCFD, IR, IFRS, ASRS, CSRD, ESRS. Preferred skills sought are consulting fundamentals and the ability to conduct gap assessments against these global standards, familiarity with double materiality assessments and stakeholder engagements.
This role is based in the Philippines and can be partially hybrid (working from home a few days / week).
Anthesis is a global advisory, and our skilled people have opportunities to be deployed dynamically beyond their home countries, and our clients often span the globe.Key Responsibilities
Client s Project DeliveryProject Delivery - supporting the delivery of agreed consulting engagements / projects on time, on budget, and to high standards of quality.Technical Analysis - supporting project work and providing expert viewpoint and quality assurance on deliverables as needed.Client Relationship Building - supporting the team with building the confidence and trust of client teams and representing our direct clients’ interests effectively inside their organisations.Deliverable Drafting C Presentation - preparing and delivering high quality reports, presentations, and sometimes workshops in line with project scope. This includes report writing (e.g., SR, IR, CR) for clients.
Business DevelopmentSupporting the development of proposals on assessing ESG and Reporting opportunities, and contributing to the presentation and conversion of these opportunities, in collaboration with the guidance and support of colleagues.Service development - develop new service offerings and/or streamlining and improving existing service offerings including creating delivery and proposal templates, providing training and acting as internal expert on a specific service.Contributing to the development of Anthesis’ thought leadership and marketing materials in relation to ESG and Reporting.
Organisational s Personal DevelopmentTraining & Personal Development – periodically learning new sustainability related skills and services, using the ACE (Anthesis Centre of Excellence) learning and development platform and guided by your line manager.Strategic Organisational Initiatives – contributing to important internal initiatives, proposition development, and innovation of our services and capabilities to make Anthesis a more impactful driver of change.
Skills, Knowledge & Expertise
We believe that great contributors can come from various backgrounds, and we welcome those shifting into the sustainability space from adjacent fields. At this level and for this role, we have some skills we consider as required, and others we list as relevant or useful to have. However, you may have other skills you consider relevant, we are open to ideas: Required Skills s ExperienceA degree/relevant qualification in a related field (sustainability/climate change, environmental science, business, engineering, finance, governance/policy, etc.)At least 5 years of experience in various sustainability advisory fundamentals, such as double materiality assessments, ESG strategy setting, ESG reporting, human rights, climate risk, or others.A passion for sustainability and an interest in being at the forefront of guiding corporate transition to a more sustainable economy.Curious, open minded and enthusiastic with clear ability to collaborate and work well with a wide range of people on a global basis.Good communication skills to work in with the team, ask for help when required and to work independently.Specialization in one of and familiarity with other various mandatory and voluntary reporting frameworks such as GRI, SASB, IR, TCFD, UNGPs, ASRS AASB S1 C S2, IFRS S1 C S2 or other related ESG standards. At least 3 years outlining/building content and writing sustainability reports following at least 3 of these reporting frameworks.Drafting reports and presentations that convey key messages, inform strategic decision-making and deliver impact-led conclusions.Ability to analyse, write about, and advise upon economic, regulatory, and sustainability-related subjects.Ability to respond positively to pressure and take a flexible approach to the dynamic, fast moving sustainability reporting sector.Strong communication and writing skills and working familiarity with MS Office Suite is required, with high levels of numeracy and goodExcel programming and workbook skills preferred.
Sitting within the broader growth team, the Client Discovery Team acts as the “front door” of Anthesis and has a unique viewpoint across all business lines and insight to the full portfolio of services that Anthesis offers. The core responsibility of Client Discovery Team is to qualify inbound leads, identify prospective clients and conduct targeted outreach as part of the critical initial stage of our business development process. This includes targeted outreach to prospective clients, undertaking timely research on new leads, tracking lead data in our CRM, supporting proposal and RFP processes, engaging with wider growth and consulting teams within our business and building and maintaining useful resources and networks to make the business development process more efficient and effective. The role requires strong written and verbal communication skills, collaborative coordination, diligence and the willingness to work across global time zones with Anthesis colleagues working around the world.
Key Responsibilities
New Business:Targeted prospect outreach and management of new business / cross sell opportunities.Research to identify new clients and sectors which Anthesis can support in delivering sustainable performance. Drive growth and support consulting team with meeting research and preparation in order to best prepare them to engage with the client and present our unique range of sustainability solutions to senior decision makers. Drive growth through closing deals and own client contracting, procurement and onboarding processes.
Proposal & RFP Support: Drive growth in the Philippines market and support consultants with proposal writing, coordination, and design.In many cases, the proposals require coordination spanning multiple consultant teams. Work with Marketing and consultant SMEs to develop credential and case study material for proposals.
Inbound-Lead Qualification: Qualify inbound leads and prospect potential new business opportunities. Maintain CRM data, tracking business development activity. Drive Growth in Philippines market through working actively with the consultants throughout the BD process via notetaking, coordination, scheduling, proposal support, client relationship building & deal closing. Project Management & Delivery
Training and DevelopmentProvide training and mentorship to new and/or junior consultants, ensuring they develop the necessary expertise to contribute effectively to the team.
Continuous ImprovementIdentify opportunities for process improvement contributing to the enhancement of operational efficiency and accuracy.
Stakeholder ManagementEffectively communicate to both technical and non-technical stakeholders, ensuring clarity and understanding across all levels of the organization.Support client engagements by providing clear, accurate, and actionable insights.
Skills, Knowledge & ExpertiseA degree and experience in Sustainability, Marketing, Sales, or any related qualification.B2B Business development experience with a track record of success.Passionate about finding solutions to our clients sustainability challengesFamiliarity with CRM tools such as NetSuite or HubSpot preferred but not essential. Strong skills in Excel and other data tracking tools. Passionate about translating complex ideas into PowerPoint presentations Strong curiosity for how data can tell us stories about what is working well in our BD process and how we can improve. Excellent written and verbal communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work independently and collaboratively in a team environment and to tight deadlines. Entrepreneurial mindset with demonstrated ability to drive results and exceed targets
Key Competencies
1. Strategic & Commercial Acumen
Demonstrates strong understanding of market dynamics, industry trends, and client needsIdentifies, evaluates, and prioritizes growth opportunities aligned with business strategyDevelops compelling value propositions and commercial solutionsApplies sound financial judgment, including pricing, margins, and return on investmentUnderstands competitive positioning and differentiators
2. Relationship & Stakeholder Management
Builds and maintains trusted, long-term relationships with clients and partnersEngages effectively with senior stakeholders and decision-makersCollaborates closely with internal teams to shape and deliver client solutionsDemonstrates credibility, professionalism, and integrity in all interactions
3. Sales & Negotiation Capability
Uses a consultative selling approach to understand client challenges and objectivesDevelops and presents tailored proposals and pitchesNegotiates commercial terms effectively while balancing client and business needsManages objections and closes opportunities in a timely manner
4. Communication & Presentation Skills
Communicates clearly, confidently, and persuasively in verbal and written formatsDelivers structured, engaging presentations to diverse audiencesProduces high-quality proposals, briefs, and client communicationsDemonstrates strong listening skills and adapts messaging to the audience
5. Planning, Execution & Pipeline Management
Manages sales pipelines and opportunities using CRM or tracking toolsForecasts accurately and reports progress against targetsCoordinates effectively with delivery and operational teamsDemonstrates strong organization, prioritization, and follow-through
6. Learning Agility & Professional Effectiveness
Demonstrates curiosity and a willingness to continuously learn and improveAdapts effectively to changing market conditions and client needsApplies sound judgment in complex or ambiguous situationsOperates with a high level of professionalism, ethics, and accountability
The Senior Consultant for Greenhouse Gas (GHG) Accounting plays a vital role in advancing clients' sustainability initiatives and enhancing the organization’s reputation by leading projects focused on emissions accounting and ensuring the accurate preparation and analysis of GHG accounts. This role involves taking ownership of specific tasks within projects and delivering high-quality outputs related to GHG accounting. The consultant will lead the preparation and processing of comprehensive data, and the calculation of Scope 1, 2 and 3 GHG emissions for organizations, while ensuring integrity and accuracy in accordance with the GHG Protocol or ISO 14064. The role also supports the development of comprehensive Net Zero strategies for organizations and emission reduction projects, and other technical or administrative tasks arising from projects related to corporate carbon management. Additionally, the Senior Consultant provides training and mentorship to junior team members, enhancing their expertise and effectiveness. The role requires identifying opportunities for process improvement within GHG accounting and reporting to enhance operational efficiency and accuracy, while collaborating with team members to refine data processing techniques and optimize practices. Effective communication of complex concepts to both technical and non-technical stakeholders is essential, along with supporting client engagements by delivering clear, accurate, and actionable insights related to GHG emissions.
This is a delivery and project management position that requires collaboration with internal and external stakeholders, including global Anthesis sustainability experts and technical consultants, to support major project delivery and innovate new solutions for clients’ sustainability journeys. It engages in technical research, quality assurance, and contributes to proposal writing, ensuring best practices are followed while managing multiple projects with minimal supervision. Additionally, Senior Consultants are expected to be capable of counseling, training, and overseeing the work of juniors under them. Continuous learning and professional development are integral to this role, as the senior consultant stays updated on industry trends, standards and methodologies to adopt the most effective and accurate approaches in GHG accounting and reporting, helping organizations in carrying out a successful GHG management program.
Key Responsibilities
Project Management and DeliveryTake ownership of specific tasks within projects, delivering high-quality outputs, particularly in the preparation and analysis of GHG inventories.Lead projects focused on emissions accounting applying specialized knowledge to meet the client requirements and supervise the deliverables of the junior membersParticipate in other projects related to corporate carbon management, including but not limited to development of Net Zero plans and emission reduction targets by reviewing GHG emissions data and calculating targets.Support projects related to climate risks and ESG reporting and disclosure.Collaborate and support in other technical or administrative tasks
GHG Accounting and Data ProcessingEfficiently lead and deliver projects related to GHG accounting in accordance with the GHG Protocol, ISO 14064 and/or other GHG reporting standardsHandle comprehensive data processing tasks and calculate scope 1, 2 and 3 emissions, including accounting for value chain emissions using different approaches, Ensure the integrity and accuracy of all GHG calculations and reports, maintaining a high standard of quality in GHG accounting and reporting.Develop reports according to existing standards and programs (GHG protocol, ISO 14064, TCR, CDP)
Training and DevelopmentProvide training and mentorship to new and/or junior consultants, ensuring they develop the necessary expertise to contribute effectively to the team.Continuously enhance personal expertise in GHG accounting and other climate-related topics to support ongoing professional development and team knowledge growth.
Continuous ImprovementIdentify opportunities for process improvement within GHG accounting and reporting, contributing to the enhancement of operational efficiency and accuracy.Collaborate with the team to refine and optimize data processing techniques, ensuring the highest standards of accuracy and efficiency in GHG accounting.
Stakeholder ManagementEffectively communicate complex GHG accounting concepts to both technical and nontechnical stakeholders, ensuring clarity and understanding across all levels of the organization.Support client engagements by providing clear, accurate, and actionable insights related to GHG emissions
Key Requirements:• A relevant environmental science, sustainability, engineering, economics or data analytics degree❖ Postgraduate studies in energy, climate change and/or sustainability are desirable but notessential.❖ Candidates with legal, accounting, finance and economics backgrounds will also beconsidered.• Minimum 3 years of demonstrated experience with GHG emissions accounting in a corporate orconsulting setting; relevant professional experience (climate data, project management, teammanagement well regarded.• Solid experience in performing detailed calculations to determine material flows, ecologicalfootprints and other environmental, economic, and social metrics, as may be required• Previous experience and demonstrated GHG accounting skills under current and emergingreporting frameworks such as the GHG Protocol series, ISO 14064, and IPCC Guidelines; Workingknowledge of national GHG reporting frameworks (e.g. US EPA GHG Inventory guidance, UKStreamlined Energy & Carbon Reporting; Australia National Greenhouse and Energy ReportingScheme & Climate Active, The Climate Registry), is highly regarded.• Experience in other topics in the environmental sustainability sphere, such as life cycleassessments, climate risk, sustainability disclosure (e.g. GHG, CDP, DJSI, GRI, TCFD-)• Experience with PowerBI and other data analytics tools is an advantage• Strong data analysis and interpretation skills, including advanced MS Excel skills.• Ability to liaise and communicate effectively with a range of stakeholders to team relationships.• Experience supporting supplier audits, environmental programs, and supplier capacitydevelopment.
