Responsible for leading the team to meet management expectations. Lead the HR process of all potential employees, which may include lead generation, screening, Skills Enhancement Training (SET), employee development, and employee relations. This also includes building relationships with internal customers who rely on the timely processing of HR responsibilities. Assists in the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including dashboards and statistics.
ResponsibilitiesRecruiting Operations or Sourcing BPO experienceExecute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.Assist in the creation and implementation of recruitment/sourcing strategies.Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.Implement and evaluate near hire training programs to support Recruitment needsCollaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipmentResponsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.
QualificationsBachelor's degree or equivalent, relevant work experienceAt least 1 year of people management experience, ideally from a BPO or Recruitment agency environmentAt least 3 years total of working experience under Recruitment or Sales
Application ProcessClick Apply NowYour application will be reviewed in 24-48 hoursReceive a call for a Recruitment InterviewFinal Assessment/InterviewJob Offer
What Do We Have To Offer?Competitive Salary Package (Basic Pay + Allowances)20% Night Differential Pay (for certain roles)Paid TrainingPerformance Incentives (for certain roles)Free HMO, including coverage for common-law partners.Life InsuranceFlexible Work Arrangement for certain rolesSleeping Quarters OnsiteEmployee Engagement EventsTo ensure your application will be prioritized, please be advised to apply on or before April 30, 2026.
Role OverviewThe Senior Business Architect acts as the bridge between Finance & Accounting business needs and enterprise technology. This role translates financial requirements into scalable ERP solutions and roadmaps, while working closely with Finance leaders, shared services, and IT teams to standardize processes, strengthen controls, and deliver value through Oracle E-Business Suite (EBS) and related systems.
Key ResponsibilitiesDesigns and maintains enterprise Finance & Accounting architecture across processes such as Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), and Financial Planning & Analysis (FP&A).Develops solution roadmaps aligned with business goals, compliance requirements, and performance KPIs.Leads architecture and functional design for Oracle EBS Finance modules (GL, AP, AR, FA, CM, SLA).Facilitates design workshops, gap analysis, and solution evaluation for system enhancements and integrations.Documents functional requirements, configuration details, test scenarios, and deployment plans.Optimizes finance processes and ensures strong internal controls aligned with audit and regulatory standards (e.g., SOX, IFRS/GAAP).Establishes KPIs and reporting frameworks to track performance and value delivery.Partners with business and IT stakeholders to guide decision-making and ensure alignment across programs.Supports data and integration initiatives, including master data governance, financial reporting, and reconciliation processes.
QualificationsAt least 5+ years of experience in ERP-focused business or solution architecture within Finance & Accounting.Strong hands-on experience with Oracle E-Business Suite (EBS) Finance modules such as GL, AP, AR, FA, CM, and SLA.Solid understanding of core finance processes including R2R, P2P, O2C, chart of accounts, subledger accounting, and financial controls.Experience leading end-to-end ERP projects from requirements gathering through design, testing, and deployment in complex or global environments.Strong stakeholder management and communication skills, with the ability to work with executive-level stakeholders.Familiarity with architecture and delivery methods such as BPMN, capability modeling, and solution design documentation.Bachelor’s degree in Finance, Accounting, Information Systems, or a related field (or equivalent experience).
Nice to HaveExperience with financial close optimization and automation tools such as BlackLine or Trintech.Exposure to Oracle Cloud ERP or other cloud transformation initiatives.Experience working in BPO, shared services, or outsourcing environments.Relevant certifications such as CPA, CMA, PMP, TOGAF, or Oracle certifications.
Job summaryBridge Finance and technology by designing Oracle EBS solutions, driving ERP strategy, and shaping scalable enterprise finance architectures.
Job Summary
The Talent Acquisition Billing Analyst is responsible for reviewing, validating, and ensuring the accuracy of monetary incentives related to recruitment promotions and activities. This role plays a critical part in maintaining compliance with company policies, ensuring fair distribution of incentives, and supporting recruitment campaigns through accurate financial validation.
Key Responsibilities • Review and validate incentive claims submitted for recruitment promotions, campaigns, and activities• Ensure all payouts align with approved mechanics, budgets, and company policies• Audit recruitment data and reports to confirm eligibility for incentives• Identify discrepancies, inconsistencies, or potential fraud in incentive submissions• Coordinate with relevant teams such as Sourcing or Finance, to resolve validation issues• Maintain accurate records and documentation of all validated and processed incentives• Generate reports on incentive utilization, trends, and discrepancies• Support process improvements to enhance efficiency and accuracy in validation workflows• Ensure compliance with internal controls and audit requirements.• Any relevant tasks that may be deemed necessary based on business requirements.
Qualifications• At least 2 years of related experience.• Strong attention to detail and high level of accuracy• Analytical mindset with the ability to interpret policies and incentive mechanics• Strong organizational and documentation skills• Good communication skills for cross-functional coordination• Proficiency in Microsoft Excel or other MS office tools.
Application ProcessClick Apply NowYour application will be reviewed in 24-48 hoursReceive a call for a Recruitment InterviewFinal Assessment/InterviewJob Offer
What Do We Have To Offer?Competitive Salary Package (Basic Pay + Allowances)20% Night Differential Pay (for certain roles)Paid TrainingPerformance Incentives (for certain roles)Free HMO, including coverage for common-law partners.Life InsuranceFlexible Work Arrangement for certain rolesSleeping Quarters OnsiteEmployee Engagement EventsTo ensure your application will be prioritized, please be advised to apply on or before April 30, 2026.
Job Summary: The Instructional Design Specialist is responsible for designing, developing, and evaluating engaging learning solutions that support business goals and enhance employee performance. This role collaborates with subject matter experts (SMEs) and stakeholders to create effective training programs using various instructional design methodologies and technologies.Key Responsibilities:Design and develop instructor-led, virtual, and e-learning training programs based on business needsConduct training needs analysis (TNA) to identify skill gaps and learning objectivesCollaborate with SMEs and stakeholders to gather content and validate training materialsApply instructional design models (e.g., ADDIE) to create structured and effective learning experiencesDevelop multimedia content including presentations, videos, job aids, and assessmentsEvaluate training effectiveness through feedback, assessments, and performance metricsContinuously improve training materials based on data, feedback, and evolving business requirementsManage and update content within Learning Management Systems (LMS)Ensure consistency, quality, and alignment with company branding and standardsQualifications:Bachelor’s degree in Education, Psychology, Human Resources, Communication, or related field2–5 years of experience in instructional design, training, or learning and developmentStrong knowledge of instructional design principles and adult learning theoriesExperience in developing e-learning content using tools such as Articulate, Captivate, or similarStrong written, visual, and verbal communication skillsAbility to manage multiple projects and meet deadlinesPreferred Qualifications:Experience in BPO or corporate training environmentFamiliarity with LMS platforms (e.g., Cornerstone, Moodle, SuccessFactors)Basic knowledge of graphic design, video editing, or multimedia toolsCertification in instructional design or training (e.g., ATD, CPTD)
Language Trainer (BPO)We are currently seeking experienced ESL Teachers and Academe Professionals who are interested in transitioning into a corporate training role within the BPO industry.If you have a strong background in teaching English, facilitating structured lessons, and developing communication skills, this opportunity allows you to apply your expertise in a professional corporate setting while continuing to make a meaningful impact.Role OverviewThe Language Trainer will be responsible for delivering English communication and fluency training programs to new hires and existing employees. The role focuses on strengthening professional communication, pronunciation, and overall language proficiency in a fast-paced business environment.
Key ResponsibilitiesFacilitate English fluency and Accent Neutralization training for onboarding and production employeesConduct structured communication workshops aligned with company standardsAssess language proficiency and provide targeted coaching and development plansParticipate in voice assessments during recruitmentCollaborate with Operations to maintain high communication standards across teamsSupport implementation of language development initiatives tied to performance goals
QualificationsStrong English communication skills (verbal and written)Background in ESL teaching, English instruction, or academic facilitation is preferred but not required. Experience in the academe (Senior High School, College, or University level) is highly preferredBPO experience is an advantage but not requiredProficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)Strong facilitation, presentation, and instructional design skills
This role requires onsite reporting.
If you are an educator looking to expand your career into corporate training while continuing to develop professionals’ communication skills, we encourage you to apply.
Job descriptionThe Talent Acquisition Associate manages the hiring process, including sourcing, screening, scheduling interviews, and onboarding candidates to meet staffing goals.
ResponsibilitiesPosting job openings on internal and external websitesSourcing and interviewing applicantsMaintaining recruitment mailboxesCollecting data and generating reports
Qualifications:Bachelor's degree in any fieldWith 0-6 months of recruitment experience. Fresh graduates are welcome to apply.Willing to work onsite in any of the Alorica Quezon City sites (Eton Centris, Cubao, Mezza Residences)Good communication skills
Application ProcessClick Apply NowYour application will be reviewed in 24-48 hoursReceive a call for a Recruitment InterviewFinal Assessment/InterviewJob Offer
What Do We Have To Offer?Competitive Salary Package (Basic Pay + Allowances)20% Night Differential PayPaid TrainingPerformance IncentivesFree HMO, including coverage for common-law partners.Life InsuranceFlexible Work Arrangement for certain rolesSleeping Quarters OnsiteEmployee Engagement Events
To ensure your application will be prioritized, please be advised to apply on or before April 30, 2026.
Language Trainer (Onsite)We are currently seeking experienced ESL Teachers and Academe Professionals who are interested in transitioning into a corporate training role within the BPO industry.If you have a strong background in teaching English, facilitating structured lessons, and developing communication skills, this opportunity allows you to apply your expertise in a professional corporate setting while continuing to make a meaningful impact.
Role OverviewThe Language Trainer will be responsible for delivering English communication and fluency training programs to new hires and existing employees. The role focuses on strengthening professional communication, pronunciation, and overall language proficiency in a fast-paced business environment.Key ResponsibilitiesFacilitate English fluency and Accent Neutralization training for onboarding and production employeesConduct structured communication workshops aligned with company standardsAssess language proficiency and provide targeted coaching and development plansParticipate in voice assessments during recruitmentCollaborate with Operations to maintain high communication standards across teamsSupport implementation of language development initiatives tied to performance goalsQualificationsStrong English communication skills (verbal and written)Background in ESL teaching, English instruction, or academic facilitation is preferred but not required. Experience in the academe (Senior High School, College, or University level) is highly preferredBPO experience is an advantage but not requiredProficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)Strong facilitation, presentation, and instructional design skills
📍 Available Onsite LocationsWe currently have openings in the following sites:Centris, Quezon CityMakatiPasayApplications will be profiled based on your current location and site availability. This role requires onsite reporting.
If you are an educator looking to expand your career into corporate training while continuing to develop professionals’ communication skills, we encourage you to apply.Please submit your CV via LinkedIn or send a direct message for more details.
SummaryResponsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.Essential Duties & Responsibilities:Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.Identify and reinforce positive behaviors through formal and informal reward and recognition.Execute corporate, regional and local business imperatives to optimize team results.Encourage and develop teamwork among others and themselves.Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals.Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines.Effectively communicate corporate and business expectations to all team members.Responsible for leading a team of up to 20 employees.Responsible for assets under their control.Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: “Manage by Walking Around.”Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.Demonstrate company core values and culture.Participate in, and support, the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality, safety and value of the service we provide to our clients and our employees.Perform other duties as assigned by management.
Qualifications2-3 years' experience as Team Manager/Supervisor in a BPO Industry.With at least 1-year recent experience as Team Manager/Supervisor supporting US Bank Financial Services/Financial Technology/Collections as LOB/Campaign. With relevant experience in the Financial/Collections LOB.
SummaryResponsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.
Essential Duties & Responsibilities:Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.Identify and reinforce positive behaviors through formal and informal reward and recognition.Execute corporate, regional and local business imperatives to optimize team results.Encourage and develop teamwork among others and themselves.Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals.Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines.Effectively communicate corporate and business expectations to all team members.Responsible for leading a team of up to 20 employees.Responsible for assets under their control.Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: “Manage by Walking Around.”Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.Demonstrate company core values and culture.Complete the Customer Services Team Leader Certification Program and incorporate these competencies into all interactions with co-workers, clients, and community contacts.Supports the Quality Management Committee in the implementation and monitoring of respective quality programs, improvements and projects.Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.Perform other duties as assigned by management.
Knowledge, Skills, Abilities & Other Characteristics:Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.Proficient personal computer skills including Microsoft Office.Excellent interpersonal, written, and oral communication skills.Ability to multi-task and meet critical deadlines.Ability to identify and promote continuous improvement.
QualificationsMinimum of 1–2 years of experience as a Team Manager, Supervisor, or Team Lead in the BPO industry
