About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement.By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the RoleWe are looking for a high-energy, resilient Business Development Representative (BDR) to join our growth team in the Philippines. This is a foundational role perfect for someone looking to kickstart a career in AI and SaaS sales.
As a BDR, you are the primary hunter. Your mission is to break through the noise, initiate first contact with potential clients, and fill the sales pipeline with qualified opportunities. You will be the face and voice of AI Rudder, managing the high-volume outreach that fuels our expansion.
Key ResponsibilitiesOmnichannel Prospecting: Execute daily outbound activities, including cold calling, personalized emailing, and LinkedIn outreach, to engage potential B2B leads.Event & Field Activation: Participate in industry conferences, trade shows, and networking events. You will work alongside the Marketing team to man booths, engage booth visitors, and turn "hallway conversations" into qualified leads.Lead Qualification: Conduct initial discovery conversations to understand prospect pain points and determine if AI Rudder’s solutions are a fit.Data Management & Admin: Maintain meticulous records in our CRM. Ensure all lead data, interaction history, and follow-up tasks are accurate and up-to-date.Market Research: Identify new companies and key decision-makers within our target sectors (BFSI, Healthcare, TMT) to expand our reach.
Who You AreExperience: 2+ years of experience in sales, telemarketing, or customer-facing roles. (Fresh graduates with a "hunter" mindset are welcome!) Experience in the gaming or casino industry is a significant plus.Socially Confident: You are as comfortable working a room at a conference as you are making 50+ calls a day. You have a professional and approachable "stage presence."Resilient: You view "no" as just one step closer to a "yes" and thrive in high-activity environments.Articulate: You can explain complex AI concepts in a simple, engaging way, whether over the phone or face-to-face.Tech-Savvy: You are curious about AI and quick to learn sales tools like LinkedIn Sales Navigator and CRM software.
Why AI Rudder?Be part of a pioneering AI company that’s transforming voice automation at scale.Work with an international team and gain exposure to cutting-edge technologies.Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.Competitive compensation and a culture that values creativity, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement.By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the Role:As a Presales Architect, you will be at the forefront of our sales efforts, working closely with our clients to understand their unique system needs and develop comprehensive solutions to address clients pain points. Engaging in the RFP/RFI cycles and provide Compliance & Security responses to customer’s questions. As we are an AI Agent provider, you will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks.
Key Responsibilities:Solution Architecting: Collaborate with the sales team to understand client requirements and develop customized solutions on the basis of Cloud Computing, Cyber Security, Data Centre, Storage, Network with industry best practices, such as HA, DRC and etc.Proposal Leadership: Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). Collaborate with cross-functional teams to gather necessary information and ensure timely submissions.Security Compliance: Coordinate cross‑functional inputs (DevSecOps, Privacy) and deliver polished answers for customers’ Security & Compliance questionnaire within deadlines.Prompt Engineering: In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client-specific scenarios.LLM Testing & Evaluation: Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER and TTFS for voice latency.Benchmarking & Research: Stay updated on the latest AI research (e.g. multimodal LLM, RAG Frameworks, Agentic AI,) and conduct benchmark tests on latency, token usage, and cost-efficiency.
Who You AreProfessional Background: Proven experience in a presales or technical consulting role, with a focus on technical solutioning for 5+ years or so.Educational Background: Possess a degree in Computer Science, Data Science, AI, or a related technical field.Systems Engineering: Strong technical background in system components such as gateway, message queue, caching, database, and etc.Cloud Proficiency: Strong experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure and etc.Programming: Programming skills in Python. Familiarity with API calls and handling JSON/Protobuf data.AI Interest: A strong interest in Generative AI, LLMs, and Natural Language Processing (NLP).Problem Solving: A "hacker" mindset, willing to experiment, fail fast, and iterate on prompts or code to find a solution.
Bonus Points (Nice to Have):Experience with Vector Databases (e.g. Qdrant) or RAG frameworks.Familiarity with Voice technologies (e.g. VoIP, WebRTC) or audio processing.Knowledge of Catalogue lanauges, specifically for testing model performance in Southeast Asian markets.Familiarity with cloud platforms like Alicloud, AWS via containerization technologies (Docker/K8s).
Why AI Rudder?Be part of a pioneering AI company transforming customer engagement through voice automation.Collaborate with an international team and gain exposure to cutting-edge technology.Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.Competitive compensation and a culture that values innovation, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the RoleWe’re looking for a Senior Customer Success Manager (CSM) to drive client adoption, engagement, and long-term success with AI Rudder’s voice automation solutions. You’ll be the trusted advisor to our clients, ensuring they realize maximum value from our AI-powered voice technologies while identifying opportunities for expansion and growth.
This role is ideal for a strategic, technically savvy customer success professional who thrives on building strong client relationships, understanding complex business challenges, and guiding clients through AI adoption and optimization.
If you’re passionate about AI and automation, enjoy fostering client success, and excel in fast-paced, client-facing environments, this is your opportunity to make a real impact.
Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring successful onboarding, adoption, and long-term value realization. Drive client engagement and usage of AI Rudder solutions, including voice automation, ASR, NLU, TTS, and related technologies. Partner with clients to define success metrics, monitor KPIs, and develop strategies to achieve business outcomes. Collaborate with Sales, Product, Engineering, and Implementation teams to advocate for client needs and ensure seamless solution delivery. Conduct regular business reviews and provide strategic guidance to maximize ROI from AI Rudder solutions. Identify opportunities for upselling, cross-selling, and expansion within existing accounts. Lead client education initiatives, training sessions, and workshops to ensure high adoption and satisfaction. Represent AI Rudder at client meetings, webinars, and industry events, showcasing thought leadership and product expertise. Stay current on AI, voice automation, and industry trends to provide clients with innovative recommendations.
Key Metrics of Success High client adoption, satisfaction, and retention rates. Successful achievement of client-defined business outcomes and ROI. Growth of account revenue through renewals, upselling, and cross-selling. Strong internal collaboration and positive stakeholder feedback. Timely resolution of client issues and proactive risk management.
Who You AreYou are a strategic, client-focused professional with technical fluency and business acumen. You thrive on building relationships, guiding clients to success, and delivering measurable impact.
Background & Experience 8+ years of professional experience in Customer Success, Account Management, or related roles, ideally with SaaS or AI solutions. Proven experience managing enterprise accounts and driving long-term client success. Experience with adoption, engagement, and recurring services initiatives. Strong understanding of AI, voice automation, and business processes. Bachelor’s degree required; Master’s degree in business, technical discipline, or equivalent experience preferred.
Skills & Knowledge Solid understanding of AI concepts: ASR, NLU, TTS, LLMs, and related solution lifecycles. Knowledge of APIs, VOIP systems, and cloud/on-premise solutions. Strong analytical, problem-solving, and negotiation skills. Experience with CRM, project management, and client success tools. SQL or database knowledge is a plus.
Personal TraitsStrategic thinker with a client-first, execution-driven mindset.Natural relationship builder with excellent stakeholder management skills.Detail-oriented, organized, and able to manage multiple clients simultaneously.Passionate about continuous learning, innovation, and delivering excellence in client success.
Why AI Rudder?Be part of a pioneering AI company transforming customer engagement through voice automation.Collaborate with an international team and gain exposure to cutting-edge technology.Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.Competitive compensation and a culture that values innovation, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the RoleWe are looking for a Conversational AI Delivery Specialist who has worked on the client (Fintech, banking, or insurance) side and has been directly involved in outbound calling operations, collections strategy, or contact center workflows. The ideal candidate has two sides: strong fintech business sense, and basic comfort with AI tools. Candidates do not need to have all the backgrounds listed below, these are signals we look for to assess how quickly they can ramp up and how well they understand our clients' world.
ResponsibilitiesMine client requirements: Engage fintech ops teams to understand their collections and marketing workflows, extract what the bot needs to doDesign the bot: Write conversation flows, dialogue scripts, decision trees, and escalation logic based on client requirementsBuild it on our platform: Configure NLU intents, ASR/TTS settings, and LLM prompts (no coding required, but must be tool-comfortable)Deliver and optimize: Manage UAT with client, go-live, and iterate based on data — contact rate, PTP rate, conversion rate, containment rate
Who You AreBusiness understanding: Has been deeply involved in collections operations, customer acquisition workflows, or adjacent fintech operations roles with direct exposure to borrower or customer lifecycle — knows where the pain points are, what breaks down in practice, and what drives real business outcomes
At least one of the following:Content & flow design: Has written, reviewed, or owned call scripts, conversation flows, or IVR logic — understands what makes a dialogue work in a real outbound or collections contextOutcome-driven execution: Has coordinated across teams to deliver improvements tied to clear business metrics — repayment rate, PTP rate, conversion rate, or customer acquisition cost — not just shipping something, but moving the needle on numbers
Strong Plus (differentiators)Has proactively identified workflow gaps or inefficiencies on the client side and recommended solutions — signals consultant-level thinkingHas run A/B tests on scripts, messaging, or call timing and acted on resultsHas managed agent + bot hybrid workflows — understands human handoff designComfortable configuring tools and platforms — not coding, but setting things up, testing, iterating
Bonus context, not required:Has defined or owned contact center workflows including escalation rules and process design — useful context even if the focus was more operational oversight than content designExposure to dialer campaign configuration — timing, retries, audience segmentationFamiliarity with collections strategy or customer acquisition campaign planning — helpful for understanding client priorities and business context, but candidates are not expected to own or define these strategies themselves
Why AI Rudder?Be part of a pioneering AI company transforming customer engagement through voice automation.Collaborate with an international team and gain exposure to cutting-edge technology.Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.Competitive compensation and a culture that values innovation, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement.By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the RoleWe are looking for a Senior Marketing Manager to own the enterprise marketing strategy across Singapore and the Philippines — two of our highest-priority markets.
You will be directly accountable for building and accelerating the enterprise revenue pipeline through marketing, and your success will be measured by the quality of opportunities you generate and the business outcomes they produce.
You will work cross-functionally with our Sales, Channel, and Product teams to translate market intelligence into campaigns that open doors with enterprise decision-makers. You will also serve as a mentor and day-to-day leader for our more junior marketing team members, raising the bar on how the team thinks, plans, and executes.
This role reports to the Head of GTM and is ideal for someone who has moved beyond executing marketing tasks and is ready to own a regional marketing P&L with real commercial accountability.
Key ResponsibilitiesEnterprise Pipeline OwnershipOwn the marketing-sourced pipeline for Singapore and the Philippines, with clear targets tied to enterprise revenue goals.Design and execute integrated campaigns — roundtables, executive events, account-based programs, and digital demand generation — that create qualified opportunities for the sales team.Track and report on pipeline contribution, conversion rates, and marketing ROI with the same rigor expected of a commercial function.Stakeholder & Partner AlignmentAlign closely with Channel Sales Directors to develop co-marketing motions that support and enable channel partners in both markets.Build and manage relationships with regional Key Opinion Leaders (KOLs) to amplify credibility and reach among enterprise buyers.Coordinate across multiple internal stakeholders — Sales, Product, and regional leadership — to ensure marketing efforts are tightly integrated with go-to-market priorities.High-Touch Engagement & EventsLead the strategy and execution of bespoke roundtables, executive dinners, and high-value events designed to engage C-level and VP-level decision-makers.Reframe our conference approach: shift from booth-based presence to structured 1-to-1 meeting programs that deliver measurable pipeline impact.Team Leadership & MentorshipAct as a mentor and coach to junior marketing team members, helping them develop an enterprise marketing mindset — moving from task execution to strategic thinking.Model leadership through the quality of your work, your ability to influence without authority, and your willingness to invest in others' growth.Market Intelligence & PositioningMaintain a deep understanding of the competitive landscape, buyer personas, and market dynamics in Singapore and the Philippines.Translate insights into actionable positioning and messaging that resonates with enterprise buyers in regulated industries (financial services, telco, insurance)
Who You Are (Must Haves)Experience: 3-5+ years of experience in Marketing, preferably within the B2B tech, SaaS, or AI industry.Proven pipeline impact: you can point to specific campaigns or programs you led that generated measurable revenue or pipeline — not just impressions or engagement metrics.Multi-region stakeholder management: demonstrated ability to manage priorities, align agendas, and drive outcomes across multiple markets and cross-functional teams simultaneously.Leadership in any form: whether through managing direct reports, leading cross-functional initiatives, mentoring colleagues, or contributing to your professional or local community — you have a track record of stepping up.Strong commercial instinct: you understand how marketing connects to revenue, and you are comfortable being held accountable for business outcomes.Fluent in English (written and verbal), with the ability to communicate persuasively to senior stakeholders and enterprise buyers.
Strong-to-HavesExperience working with or supporting channel partners and indirect sales motions.Familiarity with KOL or influencer engagement in a B2B or enterprise context.Experience in Southeast Asian markets, particularly Singapore and/or the Philippines.Exposure to account-based marketing (ABM) strategies and tools.Working knowledge of CRM platforms and marketing automation — as a strategic user, not just an operator.
Why AI Rudder?Be part of a pioneering AI company that’s transforming voice automation at scale.Work with an international team and gain exposure to cutting-edge technologies.Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.Competitive compensation and a culture that values creativity, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
