Here’s the difference you’ll make You will be responsible for day to day monitoring and supporting the work of customer service representatives (Inorganic Staff). You will oversee and assist customer service representatives (Inorganic Staff) in the performance of their job duties such as responding to customer inquiries, shipment monitoring, and resolving issues or complaints. You will coordinate other customer service daily activities and variety of tasks relative to assigned area of responsibility. What you’ll do Admin Implement the final Master Operating Procedure (MOP) of customer. - per SLA Requisition and monitoring of all CFS Supplies. Does weekly and monthly preparation of reports on delivery performance, delivery details, discrepancy report and monthly revenue of each account handled.- Weekly and Monthly Processing/Validation of all CFS Billings. Includes monitoring of actual expenses for the ff: Manpower HustlinMg Security Freight for shipping including co-loading expenses All expenses billed to CFS Ensures monthly reports are submitted on time from operation and booking coordinators. Monitors outbound, inbound, pending and problematic transactions.- per SLA Handling of CFS Revolving Fund. Ensures all claims related issue are properly reported and coordinated with claims team.- 2 working days upon receipt of claim form and IR Handling purchases of office and operational supplies. Monitors all undelivered and un-updated cargoes.- Daily Ensure proper monitoring and control of CFS office supplies. Sends pre alerts/advisory to all Branches, Agents and operations team for the urgent cargoes.- Daily Coordination with concerned BU’s on repairs and other issues in CFS in relation to admin functions. Attends the Business Review with the clients, Monthly Meeting and/or Emergency Meeting with the clients.- per Schedule Coordination with suppliers on securing quotations and confirmation of repairs in relation to equipment, warehouse and building repairs and maintenance. Prepares presentation material for business review with the client and attend coordination meeting set by client.- sending to NCO Supervisor 2 working day prior Business review Other admin functions being assigned by immediate leader Answers inquiries and provided disposition as advised by shipper especially for the pending/problematic transactions.- Within shift Attends to customer, branches, agent inquiries and concerns through SMS, phone and email.- Within shift Maintains good relationship with client.- per SLA Coordinates with clients regarding the pending and problematic transactions.- Within shift Coordinates to the involve departments and/or branches the discrepancy reported during the delivery or any discrepancy reported per account for proper and final dispositions- Within shift EBMT Coordinator Manages securing and releasing of booking from 2Go Shipping CIC and other shipping lines to 2Go Express LCL and FCL. Ensures all booking requirements of 2Go Express are provided including direct co-loading, co-loading via shipping and direct shipping. Coordinates closely with 2Go Express BUs for any changes in booking details and vessel schedule from both 2Go Shipping and other shipping lines. Coordinates SAT, SALES, CIC, RNMT, Luzon Network Team and CFS Booking Coordinator in booking requirements and booking confirmation. Ensures booking requirement, cancellation and confirmation agreed cut-offs are meet. Sending of final booking confirmation to 2Go Shipping. Coordinates with the AVP–Domestic Sales, in prioritizing containers for loading, if need be. Ensures that all booking for Express FCL and LCL are load listed. Ensures that Booking management 2P’s are being followed. Prepare Reports needed by management from Booking Management Team. Co-loading with separate 2P’s. And other booking management functions that may be assigned by immediate Leader. Inbound Coordinator Monitor transfer of inbound container from docking pier to CFS warehouse within 24hrs. Coordinates shipping coordinator for the transfer of inbound containers. Process BOC or any government documents in case of ON HOLD LCL/FCL transactions. Secure ATP (Authority To Pull Out) container and endorse to Shipping Coordinator. Perform Dispatching based on the dispatching documents prepared by Operation Supervisor. Monitor stripping of inbound container in terms of completeness and condition upon stripping. Perform weekly inventory of cargoes in the inbound warehouse and submit to Operation Supervisor. Submit report to Operation Supervisor on list of cargoes staying more than 30 days in the warehouse in a weekly basis. Ensure all containers transferred will be stripped within 24 hours from transfer date. In charge in proper arrangement of cargoes based on planned storage of inbound cargoes. Submit list of production to Operation Supervisor in a daily basis as to: No. of container stripped for the day No. of dispatched cargoes to hangar No. of released pier transactions No. of direct dispatch for the day Submit list of transactions with discrepancy as to documents (CSR/packing list/pre alert) against actual stripping. Ensure that all documents required in releasing cargo is complete prior to releasing to client or OTO for direct dispatch door delivery and transfer of cargoes to HGO. Booking Coordinator Monitoring files of full containers. Ensures correct and accurate data/statistic of CFS full containers. Issuance of PBL with correct details to shipping coordinator as document for transfer of containers to 2Go Shipping. Validation and reconciliation Cargo Stuffing Report against Scanning Details. Ensures all uploading are complete and correct during offline. Monitor release and return of RF Scanners. Sends pre alert to branches for all containers loaded in a particular vessels/destination. Maintains vessels schedule both for 2Go Shipping and other shipping lines schedules. Ensures Operation UL’s are informed on the pending NCBV containers. Ensures processes and procedure of booking coordinators are complied. Provide complete and accurate details/data to CSR for reports purposes. Coordinates with EBMT on the allocation/confirmation of vessel voyage. And other functions that may be assigned by the immediate leader. Customer Service Attend inquiries and concerns for outbound/inbound from both external and internal customers thru email and phone calls (Includes SAT accounts not passing thru DNS Pier Operations)MINIMUM REQUIREMENTS Ensures correct and accurate information is given to both external and internal customers. Prepares Daily Monitoring Report for the days activity (as to no. of calls and inquiry, no. of minutes certain call is attended. Coordinate with Operations / CDT for the resolution of the inquiries. Ensure advise for requiding/delays/cancellation of vessel departures are monitored coming from 2Go Freight Customer Service. And other functions that may be assigned by the immediate leader.
You’ll thrive in this role if you
Educational Background Bachelor's Degree Supply Chain, Logistics, Management, Business Administration Professional Experience 2 years Competencies, Skills, Knowledge and Abilities Leadership Competencies N/A Technical Competencies Inventory Management Project Management Excel, Powerpoint, and Microsoft Word Literate UNIVERSAL, LEADERSHIP OR COMPLEMENTARY COMPETENCIES Communication Skills Time Management
What’s In It For You at 2GO?
Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving. Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning. Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.
Here’s the difference you’ll make
You ’ll be responsible for achieving sales targets, revenue, and profit objectives by developing and maintaining strong customer relationships, identifying new business opportunities, and providing effective solutions that meet client needs. The role supports business growth through proactive account management, market development, and consistent delivery of high-quality service.
What you’ll do
Consistently achieve performance metrics such as response time, resolution Identifies and develops new business opportunities to meet sales target. Manage existing customers and maintain customer relationships to assess service performance. Provides volume forecasts for booking allocations and container utilization . Prepares and presents weekly sales reports to show progress in sales performance.
You’ll thrive in this role if you Have a bachelor's degree in business such as Management or any related course With at least 1 year work experience in sales and marketing from a Logistics company
Competencies, Skills, Knowledge and Abilities
Technical Competencies With Driver’s license. Knows how to drive.
Others Good Communication Skills Presentation and negotiation skills Pleasing Personality
What’s In It For You at 2GO?
Own results that drive growth. You are trusted to build relationships, win business, and shape outcomes that grow the company.
Grow with strong support. You thrive in a collaborative culture that invests in your capability, confidence, and career.
Excel through impact. You are empowered to innovate, deliver value-driven solutions, and exceed customer expectations.
Be recognized and feel valued at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.
Here’s the difference you’ll make As Reefer Technician, you will be handling the Reefer Van and Generator Set pre Trip Inspection, Repair and Maintenance. You will perform PTI Reefer Van and Generator Set, Air conditioning System repair - reefer truck, split and window type. You will also perform Condition Survey (Structural & Machinery) and preventive Maintenance of RV & GS. You will conduct trouble shooting on Reefer Van machineries and Genset, minor repair such as, controller replacement, EFM & CFM, heater and condenser replacement, evaporator leak test and vacuum. You will also be in charge of the creation of repair estimate and gathering Data/Download, Raw and in notes, as well as handle email communications. What you’ll do (your mission) Detailed Cleaning To perform Basic Pre-Trip Inspection (PTI) and create PTI report. To perform Condition Survey (Structural & Machinery) Can handle air conditioning system repair - reefer truck, split and window type. Can do welding works (steel, copper)Able to create repair estimate Gathering Data/Download, Raw and in notes You’ll thrive in this role if you Educational Background Vocational Degree Technical School with certificate for Air conditioning. Special Training for Container Inspection Professional Experience min of 2 years Competencies, Skills, Knowledge and Abilities Technical Competencies Trouble shoot for Reefer Machineries Container condition Inspection License / Certificate NC11 for Airconditioning System. Certifying Body TESDA/Technical School Private Technical school for Reefer operation
What’s in it for you? Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving. Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning. Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.
Here’s the difference you’ll make
As Passage Terminal Operations Supervisor, you will oversee the daily operations of the passenger terminal to ensure a seamless and positive passenger experience. You will coordinate closely with third-party providers (3PP) to ensure efficient handling of arriving and departing passengers, including baggage operations. You will monitor overall terminal performance, ensuring strict compliance with company policies, safety standards, and service excellence. You will also ensure the proper utilization of terminal equipment and readiness of all operational resources, including medical and support services.
What you’ll do (your mission)
Oversee daily passenger terminal operations, ensuring smooth vessel scheduling, efficient coordination with teams and service providers, and readiness of personnel and equipment. Deliver excellent customer service, support passengers with special needs, and ensure compliance with safety, operational, and regulatory standards. Monitor performance, handle reporting, and ensure accurate documentation and revenue tracking.
You’ll thrive in this role if you
Educational Background College graduate; Hospitality-related courses preferredProfessional Experience At least 3–4 years of related experience, with a minimum of 1 year in a supervisory role
Competencies, Skills, Knowledge and AbilitiesLeadership Competencies Effective Communication Decision Making Negotiation Media ManagementTechnical Competencies Customer Service, including handling difficult customers Passenger ticketing services and terminal operations Knowledge of ancillary services and revenue generation Cash handling and fake currency detection Product management for passenger terminal operations Knowledge of regulatory requirements affecting terminal operationsOthers Strong coordination and organizational skills Ability to work in a fast-paced, high-pressure environment
What’s in it for you?
Own work that matters. You are trusted to deliver safe, efficient, and customer-focused terminal operations that enhance every passenger’s journey.
Grow where you’re supported. You are part of a collaborative environment that values teamwork, safety, and continuous improvement.
Excel every day. You are empowered to lead operations, improve service delivery, and drive performance excellence.
Be recognized and feel valued—at work and beyond. Receive competitive compensation, performance incentives, and benefits that support your professional growth and well-being.
Here’s the difference you’ll make
In this role, you’ll support the coordination, planning, execution, and monitoring of both on-site and off-site processing operations. You’ll play an active part in continuous improvement and problem-solving initiatives while ensuring proper documentation and timely reporting. Through your attention to detail and collaborative approach, you’ll help strengthen operational efficiency, support quality outcomes, and contribute to consistent service excellence.
What you’ll do
Cross-functional Coordination & Performance ReportingServe as a liaison with other departments, including the Customer Service team.Present performance findings to supervisors and managers and track operational performance indicators in line with Customer Service Level Agreements.Production Planning & ExecutionEnsure daily production plans are executed effectively by setting priorities, monitoring hourly progress, adjusting schedules, and reporting processing results in accordance with Operations Bulletins.Administrative & Operational SupportMonitor and manage administrative functions in line with departmental objectives and requirements.Ensure timely and accurate completion of administrative tasks.Manpower & Resource MonitoringPrepare and maintain employee attendance records to analyze manpower utilization .Track and manage supplies consumption to support budget control and efficient resource use.You’ll thrive in this role if you..
Educational BackgroundBachelor's DegreeSupply Chain, Logistics, Management, Business Administration, EngineeringProfessional Experience3 YearsCompetencies, Skills, Knowledge And AbilitiesLeadership CompetenciesBusiness AcumenLeading OthersCustomer CentricDiversity & InclusionTechnical CompetenciesData AnalysisOthersLicensure / Certification RequiredExposure to Vessel Operations or has background in Shipping Industry
What’s In It for You at 2GO?Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.
